Trusted Agent profile · Ashtead
★★★★★
411 reviews across 3 platforms
23 The Street, Ashtead, KT21 1AA
Cairds The Estate Agents's office in Ashtead, at 23 The Street, is rated 4.9 out of 5 across 411 reviews on three platforms, including 91 Google reviews rated 4.9.
Every review we hold for the Ashtead office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
Luke Levy was my agent in the Epsom branch. He always kept me informed with everything that was going on with the sale of my property.He even telephoned me on his day off. He’s polite & very friendly & I would highly recommend using Cairds Estate if you are buying or selling your property.
5/5
TrustpilotHighly delighted with the rentals team…
Highly delighted with the rentals team at Cairds, in particular Christina and Tom. We recently added a new property to our portfolio and they guided us through the whole process from advising on the refurbishment, furnishings, marketing and compliance. They secured four offers, one at above the asking price, and handled all of the administration quickly and efficiently resulting in the property being let immediately it was ready. John & Georgina Biggs
5/5
GoogleWe have just recently used Cairds Ashtead, our Estate agent Was Gary and we couldn’t recommend him enough. He went above and beyond. Our whole process was not easy and took 8 months to complete due to our seller but Gary kept us reassured and was very positive throughout, anything we needed help with Gary made sure it was done. Although Gary was our main estate agent we also dealt with Gavin and Jo and they were equally as friendly, professional and had our best interests at heart. We thank you all so much for everything you have done and we will keep in touch.
5/5
GoogleMany thanks to Chris and Gavin for their professional and friendly customer service and support throughout the purchase process. They represent Cairds to a very high standard and made the entire process smooth and easy.
5/5
TrustpilotWe found Luke to be very professional…
We found Luke to be very professional and totally up to speed with what was happening at any given point, including liaising with the agent for the house I was selling. I was also impressed with the services offered by their lettings team, in light of the new Renters Rights Act.
1/5
TrustpilotAVOID CAIRDS
We had one of the worst renting experiences with Cairds, I honestly could write a book about how bad their service is. Not only do their staff gossip all day in the office about tenants, they allow HORRIBLE landlords to rent their poorly kept properties out and the agency does nothing to prevent it. We had so many issues in our flat from DAY ONE which Cairds blind sided us too & we ended up spending our own money to resolve the problems as the agency and the land lord was no help at all. We rarely complained but when we did, shortly after we was handed our 4 week notice. Kicked out with a brand new baby, because we complained about a washing machine that was damaging our clothes. (We was planning on leaving anyway as we couldn’t justify living their any longer, but despite this, they still served us a notice with no reason and/or courtesy from the Landlord)Upon moving in, we was promised a professional clean, we never received one, the flat was disgusting with things broken. Previous tenant had animals living in the flat, despite it being on the contract that no pets were allowed. From day one, we had a broken bathroom fan, broken bath panel, broken curtain rail, broken shower holder, broken washing machine drum and filter, broken light bulbs, unclean flat full of animal hair, dirty oven, thermostat needing replacing, mildew growing, drafty windows, paint peeling, flooring unlevel, skirting boards hanging off, nails all over the walls... I could go on, the list really is endless. When we told Cairds our property wasn’t clean upon arrival as promised & in the contract, they did nothing and offered no solution. From then, the flood gates of problems opened. The flat we rented wasn’t ventilated properly with no air vent and drafty windows causing mould to grow throughout the building over the period of our year stay, when we mentioned to Cairds, they told us it’s our own fault and to ‘Open a window’… In the middle of WINTER with a new born baby. They offered no solution to ANY issue we raised, everything was OUR fault (even though it wasn’t) We couldn’t believe it. In the end we stopped trying and paid out for a dehumidifier for the sake of our baby to help with the moisture in the air causing the damp. This should of been an expense they or the landlady paid for after all we are giving them our rent money, on time, every month for a flat with absolute no up keep. The land lady should be ASHAMED, but I’m sure she wont be, as the agency allow her negligence. After all she has kept the same mouldy curtains and dirty, stained shower curtain for every tenant for at least the past 4 years going off the photographs on the letting. Absolutely disgusting. We kept them in storage and got them back out before leaving, we couldn’t justify using such things. Cairds do not adhere to their own contract & do not live up to their end of the bargain. They especially like to grab onto vulnerable tenants who they think won’t complain, but unfortunately for them, that’s not how it works. Some people may pay the rent, keep quiet and put up with that, but definitely not us. They continue to let the landlords be cowboys. Rubbish service & will NEVER be using them again. We are so glad to be gone and not forced to pay a penny more towards that horrible land lady.Thank God our deposit was protected and there were no crafty moves to try and deduct any funds from us… Probably because they had no leg to stand on if they wanted to try.Good luck to the new Tenants who use Cairds and their dodgy landlords. You’re gonna need it!
5/5
GoogleI would highly recommend the team at Cairds in Ashtead, who helped us sell our property this year. Gavin who came out to conduct the valuation was very professional, likeable and offered some great advice in addition to the valuation. Jo then took on the day to day liaison and did a great job keeping us up to date. The team at Cairds made selling our property as stressless as possible
5/5
TrustpilotThe company as a whole was very…
The company as a whole was very helpful, but a special mention to Jennie who was informative throughout and managed to push along items that the solicitors couldn't. Resulted in everything going to plan and staying on time, especially in the lead up to exchange and completion. Thank you!
5/5
GoogleMyself and my girlfriend are currently in the process of buying our first house through Cairds. We have been seriously impressed with the service received through our point of contact Chris Close (Senior Client Manager). Fantastic communication, and helpful and honest advice throughout the process so far. Very important to us seeing as we're FTB and don't really know what we're doing! 🤣 I will update this review in due course once the process is complete and we're moved in (currently in a chain), but so far we are *very* happy with the service we've received! The 4.9⭐ average speaks for itself.
5/5
TrustpilotGrateful to Christian who did…
Grateful to Christian who did everything he could to help us secured the flat we wanted for our family. Called landlord and everyone possible in such a short timeframe. Thank you again
5/5
GoogleChris is an absolute star! He asked leading questions to gain an understanding of what we wanted and went out of his way to help us. He is a blessing to work with!
5/5
GoogleMy wife and I had viewed a handful of homes in Ashtead before chancing upon a Cairds For Sale sign outside a property that caught our eye. It was 2PM on a Saturday. We called the office. Explained we had come down from Norfolk and asked if they had time to show us the house that afternoon. An hour later we were greeted by Gavin the branch manager. Our first impression was that both the lady who took the appointment and Gavin were switched on. By Monday afternoon we had agreed a price! Gavin was efficient and timely at getting both sides to agree a price and kept the ball moving through to completion. When we called or emailed they would get right back to us. When there was a delay in the conveyancing process, Gavin would chase it down. In the end we felt as though the house picked us, but if we ever do sell we will definitely pick Cairds. Top class job all round.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotReally grateful to Jo Woods for all her…
Really grateful to Jo Woods for all her efforts to pull our whole chain together and stay on top of things. Really helped us when we needed to work to a deadline.
5/5
TrustpilotSimply brilliant
Jenny and the rest of the team at Cairds in Epsom have been simply brilliant. Ours was unfortunately a long and rocky road but they worked tirelessly and remained supportive and understanding throughout the entire process. Always prompt to respond to questions and concerns, we never had any doubt that we picked the right team for the job.
5/5
TrustpilotWe were treated in a courteous manner…
We were treated in a courteous manner by a friendly, experienced team of professionals. Even though we didn’t complete any of our potential properties the level of professionalism and attitude didn’t diminish.
5/5
GoogleCairds at Ashtead handled both the sale of our house and the purchase of our new bungalow. Gavin, Jo and Sandy were a great team providing a friendly and efficient service. Both Gavin and Jo went that extra mile in providing support and keeping us up to date with developments. Definitely to be recommended.
5/5
TrustpilotJennifer Hodges from Cairds was brilliant at leading viewings
My partner and I wanted to write to thank Jennifer Hodges (the Senior Sales Negotiator) for her help and guidance on our search. We found Jennifer's guidance at viewings deeply helpful, really inspiring us to think about how to transform spaces for multiple uses.
5/5
TrustpilotShe acted in a very professional manner and had given me updates all throughout the sales of my property.
Excellent service, specially Jo Wood, she had given me an personalised services from the start of the deal till completion of the sale.
1/5
TrustpilotReally disappointed with the service…
Really disappointed with the service all round. I moved into their property in December, once i was in I had raised an issue of a constant ringing noise coming from the building next door and had tried explained in detail that it's not possible to sleep through the noise as it runs throughout the night, she said she would get back to me ASAP, regarding that, and I had also asked if i was able to hang a TV on the wall, it's now March and I'm yet to hear a single word back.Then on Tues I emailed the property manager regarding this issue and that I've been waiting months for some sort of response. She said that she would pass it on to the relevant team. I'm still yet to hear a word back. This time I don't want to wait for months before I reach out to them again. I'm paying for a property that Is standing empty and I'm not wanting to stay there at all. If they could of helped in some way then I would of worked with them to figure out a way forward. But I'm at the end of the line now and just want out of the property.
Hi Gareth firstly sorry to hear from you with the issues and we will reach out to you Monday and assist in getting a resolve for you - thank you for taking the trouble and we do care
5/5
TrustpilotHouse purchase
Gavin contacted us as soon as the property was ready to come on to the market as he thought we'd like it. He was right. Jo gave us calm, professional support throughout the process.The Cairds team at Ashtead were great.
5/5
GoogleGary and Gavin were absolutely awesome at what they do. Not only are they both brilliant at there jobs. They are equally down to earth straight talking guys who actually care about the customers. And that’s a rarity these days! Thank you from both of us. Hopefully you will stay in touch and your both invited to the housewarming where Gavin can spin some tunes too ;) Stay safe.
5/5
TrustpilotCairds really cares
I am very happy with Cairds for the services they have provided for the last 4 years. Especially Sathees and the whole team. They are always happy to answer my questions, nothing is too trouble for them. I have no problem of recommending Cairds.
5/5
TrustpilotChristian is excellent
Christian is excellent! He really takes the time to listen to your needs and is very flexible. I highly recommend ☺️
5/5
TrustpilotMany Thanks to Cairds
Excellent agency works has been done specially thanks to Naeel Radha for the great job about tendency extension.
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