Every review we hold for the Ashtead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotChris was amazing
Chris was amazing. We had our house online with another local agent who didn’t give us the best experience as well as minimal viewings. He had reached out advising us to come with Cairds and within a week we had 10+ viewings and multiple offers helping us pick out the right family to live in our property. The service has been excellent all the way through and i would recommend Chris and his personal touch to any landlord who is struggling with other agents in the area.
Hannah · 30 May 2026
★★★★★ 5/5
TrustpilotChris recently came to my house and…
Chris recently came to my house and valued my property; the information and knowledge he had about the Epsom market was impressive as well as advising me on all the hurdles with new legislation. Within 2 weeks he had found a lovely family to move in at the start of June. Communication throughout has been outstanding and I couldn’t recommend Chris enough to any other landlord who is contemplating renting their property out in the Epsom area.
Niamh · 7 May 2026
★★★★★ 5/5
TrustpilotGreat team!
Christian is professional, friendly, helpful, an exemplary estate agent. I've dealt with many in my time and can sincerely say he is one of the nicest I've dealt with. Lola is great also. Overall all my interactions with Cairds have been very positive, this is one of the best estate agents I've dealt with based on my recent experiences with them, great team 🙂👌
Paula · 19 May 2026
★★★★★ 5/5
TrustpilotGreat service and smooth process
Chris was extremely helpful throughout the process of finding me a rental property. He was always responsive, professional, and took the time to understand exactly what I was looking for. His knowledge of the market and attention to detail make the whole experience smooth and stress free. I really appreciate his support and would highly recommend him to anyone looking for a property.
Dylan · 7 May 2026
★★★★★ 5/5
TrustpilotI recently appointed Cairds in Ashtead…
I recently appointed Cairds in Ashtead to sell my property. Gavin was the utmost professional and spent a lot of time offering advice and support throughout the whole process. I was very pleased to receive an offer from the first day of viewings and Gavin skilfully negotiated an offer that was acceptable to me. The whole process was handled with expertise and consideration. I would highly recommend Cairds Ashtead to anyone looking to sell and would have no hesitation in using them again.
Angela · 16 December 2025
★★★★★ 5/5
TrustpilotExpert help
Gavin Newton was very clear at arranging to work around my appointments to make them time effective on the day where I am also viewing with another agent . He also helped me to work through the website view page where I was having a concern about viewing pictures …and was very flexible and empathic about my concerns about price . He managed to find a property that suits me after finding out my needs so he’s very ontop of recents properties on file and was able to help me get a viewing there .
Neeta · 15 December 2025
★★★★★ 5/5
TrustpilotThank you to the Cairds team for amazing staff
Lola is incredibly kind-hearted and has been very reassuring throughout my property search. She regularly keeps me updated on new properties coming to the market and is always accommodating when I request viewings at short notice. Lola is a fantastic addition to the team, and I truly appreciate all the guidance and support she has provided along the way.
Alice · 2 June 2026
★★★★★ 5/5
TrustpilotCairds - Always Updated and Super Accommodating
I’m currently buying my first home and I couldn’t be happier with Jenny and the team. As a first-time buyer, the process can feel daunting, but they’ve made everything so much smoother. They keep me fully updated at every stage, are always on hand to answer my questions quickly and clearly, and have been incredibly accommodating with viewings, even at short notice.
Kunal · 11 May 2026
★★★★★ 5/5
TrustpilotGreat customer service
All of the staff at Cairds were always very approachable and friendly. Particularly Oscar who has been super helpful and proactive throughout our search. He has been one of the best estate agents we've worked with in terms of listening to what we want and collecting/sharing feedback quickly. I really appreciate the partnership and would recommend Cairds.
Caylee · 19 May 2026
★★★★★ 5/5
TrustpilotFriendly and approachable
Oscar was friendly and approachable. He went out of his way to allow us access to the property when we needed it for measuring up. He understood our needs for a social independent living scenario and did lots of research to make sure we had the right place. Thank you.
Yvonne · 1 June 2026
★★★★★ 5/5
TrustpilotChristian has been incredibly helpful…
Christian has been incredibly helpful throughout our search for the right place. He took the time to understand exactly what we were looking for and consistently provided excellent options that matched our needs. His knowledge, professionalism, and responsiveness made the whole process much easier and less stressful.
Denitsa · 4 June 2026
★★★★★ 5/5
TrustpilotLola had provided me with remarkable service.
Lola was incredibly reassuring when we weren’t selected for the property we had hoped for. She consistently kept us updated and always made sure we were informed as soon as new properties were listed online. Thank you, Lola, for your continued support, professionalism, and encouragement throughout the process.
Jay · 7 May 2026
★★★★★ 5/5
GoogleWe had a very unique house to sell that required finding a buyer who loved that uniqueness. Gavin at Cairds has been great throughout the whole sale process, from start to finish- he found us a buyer, helped us in the negotiation process and made sure to get the sale over the line, while always keeping us up to the date. I definitely recommend Gavin and Cairds ( who may I add, are excellent at taking professional photos of houses)!
Meda · 16 July 2025
★★★★★ 5/5
TrustpilotBest Estate agent in Epsom and surrounding areas
We had an excellent experience with Cairds and their team. They were always responsive, punctual, and professional throughout the entire process. A massive shout-out to Luke, who was an absolute superstar! He went above and beyond his role to make the sale happen, whether it was liaising, chasing, or keeping us updated, Luke was simply outstanding. His dedication and proactive approach made a real difference.
Kaushal · 16 December 2025
★★★★★ 1/5
GoogleStop contacting me. I will report to ICO for breach of data.
Updated- called my mobile, talked over me and seemed to think calling my mobile, that I did not consent to store was reasonable approach to address my complaint. Breaching data again. Just take me off your system.
Do not dig out my mobile number and call me, I clearly do not want to be contacted. just stop storing my data that I did not opt into.
Mrs · 15 December 2025
Agent replied · 14 January 2026
Dear Mrs Ward,
We’re very sorry to hear that you were upset to receive our communication and that this led to you leaving a 1star review.
For clarity, your details were added to our database earlier in the year when you contacted our office to request a market appraisal, which unfortunately you cancelled. As part of that enquiry we registered your information so that we could follow up and keep you informed about our services locally.
As soon as we became aware that you were unhappy, we called you personally to apologise and to confirm that your details have now been fully removed from our mailing list and database. We would always be more than happy to deal with any such concerns directly and promptly if we are made aware.
We never have any intention of causing annoyance or offence, and we are genuinely sorry that you felt this way as a result of receiving our follow up communication which is custom in estate agency with cancelled appointments. If you have any further concerns, please do feel free to contact the office and we will do all we can to help.
★★★★★ 5/5
TrustpilotLorraine French is an outstanding…
Lorraine French is an outstanding estate agent. She handles everything like a true professional and is always very responsive, providing fast replies to any questions. Her efficiency and expertise make working with her smooth and stress-free. Highly recommended!
Spring · 21 May 2026
★★★★★ 5/5
TrustpilotAlthough I didn’t end up renting…
Although I didn’t end up renting through Cairds, my experience with Christian was second to none. He was extremely professional, very knowledgeable, and always quick to come back to me with clear answers to any questions I had. An absolute pleasure to deal with from start to finish, and I wouldn’t hesitate to recommend him to anyone.
Yas · 15 December 2025
★★★★★ 5/5
GoogleWe recently bought our first home in Ashtead and would highly recommend Cairds to anyone looking for a helpful, friendly, and knowledgeable team. From the very start, Chris and Gavin were professional, attentive, and incredibly supportive, guiding us through every step of the home buying process. Chris and Gavin took the time to explain the detail, and helped us with recommendations for solicitors, surveyors, and mortgage brokers. They were always available to answer any questions, and went above and beyond to facilitate the sale, while keeping us informed during the process. Thanks to their expertise and dedication, we were able to find our perfect home in Ashtead. Thank you, Chris and Gavin!
Ian · 17 April 2025
★★★★★ 5/5
GoogleWe recently returned to England from overseas after several years of living abroad. The team at Cairds were very attentive to our requirements and was able to refine our search and give much-needed advice on the area. Chris Close in particular was excellent, explaining in detail the aspects of each property and the suitability of each to our needs - indeed Chris provided so much of the local knowledge that we lacked. I would not hesitate to recommend Cairds, and in particular Chris for anyone looking to purchase a property using their services
Chum · 17 April 2025
★★★★★ 5/5
TrustpilotChristian was really helpful
Christian was really helpful and supportive throughout the letting process . He listened to our needs, kept us updated and was always friendly and professional. Thank you for making the process so much easier
Eva · 4 June 2026
★★★★★ 5/5
TrustpilotChris from Cairds
Chris from Cairds was really helpful with finding me my first rental property. He took me on the viewing and explained everything very clearly we have just moved in and have no complaints thank you Chris !!!
Teddie · 7 May 2026
★★★★★ 5/5
TrustpilotI rang cairds for a plumber this…
I rang cairds for a plumber this morning and spoke to George, he was very kind and arranged to send a plumber immediately, George was very polite and called back once he spoke to a plumber.
Mrs · 9 May 2026
★★★★★ 5/5
TrustpilotHappy seller
Very professional outfit . Always at the end of the phone when needed . Jo Woods dealt with any queries we had efficiently and honestly . Two sales with asking price received on both. Very happy . Thanks Gavin and Jo , will definitely recommend Cairds
Keith · 18 February 2026
★★★★★ 5/5
TrustpilotFast , Reliable Communicative Dynamic team in Cairds Lettings
I had registered with another local agency for 5 weeks , no joy. Christian and Lola were amazing within 7 days they had found a tenant and with 10 days we had signed contracts .
Lily · 5 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
