Trusted Agent profile · Ashtead
★★★★★
412 reviews across 3 platforms
23 The Street, Ashtead, KT21 1AA
Cairds The Estate Agents's office in Ashtead, at 23 The Street, is rated 4.9 out of 5 across 412 reviews on three platforms, including 91 Google reviews rated 4.9.
Every review we hold for the Ashtead office, from every platform, shown as written. First names only.
5/5
TrustpilotVery professional and efficient
I've had a great experience with my house purchase through Cairds. Luke Levy has been amazing throughout the whole process. He was always on top of everything and was coordinating various complexities as they arise. I very much appreciated his professionalism, clear communication and patience. Thank you!
5/5
TrustpilotChristian has been incredibly helpful…
Christian has been incredibly helpful throughout our search for the right place. He took the time to understand exactly what we were looking for and consistently provided excellent options that matched our needs. His knowledge, professionalism, and responsiveness made the whole process much easier and less stressful.
1/5
TrustpilotUnfair and Disappointing Experience
Very disappointing experience with Cairds. We genuinely wanted the property and were ready to proceed. We provided our financial information and even agreed to pay approximately £2,500, £2,800 for the Goodlord Rent Guarantor service to meet the requirements. Despite this, we were told that the landlord had decided to proceed with another tenant. We had not withdrawn and were still fully committed to renting the property. What disappointed us most was that Cairds then decided to retain our holding deposit. After challenging the decision several times, they eventually refunded part of it but still kept £250 for referencing-related costs. We feel this was extremely unfair, particularly as it was not our decision to walk away from the property. Based on our experience, we would not recommend Cairds.
5/5
TrustpilotChristian was fantastic throughout our…
Christian was fantastic throughout our house search. He really went the extra mile, helping us with train routes, school distances, and all the little details that mattered to our family. Friendly, knowledgeable, and genuinely helpful. Thank you for helping us find the perfect home!
5/5
TrustpilotI recently worked alongside Oscar
I recently worked alongside Oscar, we had a mutual client, Oscar as the agent and myself as the mortgage adviser to the client, I have to say I was struck but Oscar professionalism and genuine care that he had towards the buyer. It was refreshing to deal with an estate agent that firstly understood the process and the work needed and secondly wanted to do his very best to support myself and the buyer through the process as best he could
5/5
TrustpilotLola had provided me with remarkable service.
Lola was incredibly reassuring when we weren’t selected for the property we had hoped for. She consistently kept us updated and always made sure we were informed as soon as new properties were listed online. Thank you, Lola, for your continued support, professionalism, and encouragement throughout the process.
5/5
GoogleWe had a very unique house to sell that required finding a buyer who loved that uniqueness. Gavin at Cairds has been great throughout the whole sale process, from start to finish- he found us a buyer, helped us in the negotiation process and made sure to get the sale over the line, while always keeping us up to the date. I definitely recommend Gavin and Cairds ( who may I add, are excellent at taking professional photos of houses)!
5/5
TrustpilotBest Estate agent in Epsom and surrounding areas
We had an excellent experience with Cairds and their team. They were always responsive, punctual, and professional throughout the entire process. A massive shout-out to Luke, who was an absolute superstar! He went above and beyond his role to make the sale happen, whether it was liaising, chasing, or keeping us updated, Luke was simply outstanding. His dedication and proactive approach made a real difference.
5/5
TrustpilotTrusted purchase and sale with Cairds
We bought and sold a property with Cairds. Gavin worked with us closely in both. He was very professional, prompt, informative and is very personable. He , and his team kept us fully informed, adapting as necessary to facilitate the sales. Once agreed , the conveyancing was very quick which was what we wanted . Very pleased overall nd would have no hesitation in recommending Cairds based on our experience .
1/5
GoogleStop contacting me. I will report to ICO for breach of data. Updated- called my mobile, talked over me and seemed to think calling my mobile, that I did not consent to store was reasonable approach to address my complaint. Breaching data again. Just take me off your system. Do not dig out my mobile number and call me, I clearly do not want to be contacted. just stop storing my data that I did not opt into.
Dear Mrs Ward, We’re very sorry to hear that you were upset to receive our communication and that this led to you leaving a 1star review. For clarity, your details were added to our database earlier in the year when you contacted our office to request a market appraisal, which unfortunately you cancelled. As part of that enquiry we registered your information so that we could follow up and keep you informed about our services locally. As soon as we became aware that you were unhappy, we called you personally to apologise and to confirm that your details have now been fully removed from our mailing list and database. We would always be more than happy to deal with any such concerns directly and promptly if we are made aware. We never have any intention of causing annoyance or offence, and we are genuinely sorry that you felt this way as a result of receiving our follow up communication which is custom in estate agency with cancelled appointments. If you have any further concerns, please do feel free to contact the office and we will do all we can to help.
5/5
TrustpilotGreat customer service
Great customer service, fabulous follow up with prospective clients. I would highly recommend Jennifer as a 5 start estate agent
5/5
TrustpilotI have been using Cairds Letting…
I have been using Cairds Letting Services for several years, and the service has been consistently outstanding. Aiden, Chris, Lola, Georgette, and the entire letting team are always professional, approachable, and highly responsive. They communicate clearly, deal with any issues promptly, and make the whole letting process straightforward and hassle-free. Their knowledge of the market and commitment to providing excellent customer service have given me complete confidence that my properties are in safe hands. I wouldn't hesitate to recommend Cairds Letting Services to any landlord looking for a reliable, efficient, and trustworthy letting agent.
5/5
TrustpilotCairds Ashtead - Gavin
From the first viewing to completion, Gavin was great to deal with. He was so thorough in providing information, and great and following up with solicitors to keep the ball rolling. 5*
5/5
TrustpilotLorraine French is an outstanding…
Lorraine French is an outstanding estate agent. She handles everything like a true professional and is always very responsive, providing fast replies to any questions. Her efficiency and expertise make working with her smooth and stress-free. Highly recommended!
5/5
TrustpilotAlthough I didn’t end up renting…
Although I didn’t end up renting through Cairds, my experience with Christian was second to none. He was extremely professional, very knowledgeable, and always quick to come back to me with clear answers to any questions I had. An absolute pleasure to deal with from start to finish, and I wouldn’t hesitate to recommend him to anyone.
5/5
GoogleWe recently bought our first home in Ashtead and would highly recommend Cairds to anyone looking for a helpful, friendly, and knowledgeable team. From the very start, Chris and Gavin were professional, attentive, and incredibly supportive, guiding us through every step of the home buying process. Chris and Gavin took the time to explain the detail, and helped us with recommendations for solicitors, surveyors, and mortgage brokers. They were always available to answer any questions, and went above and beyond to facilitate the sale, while keeping us informed during the process. Thanks to their expertise and dedication, we were able to find our perfect home in Ashtead. Thank you, Chris and Gavin!
5/5
GoogleWe recently returned to England from overseas after several years of living abroad. The team at Cairds were very attentive to our requirements and was able to refine our search and give much-needed advice on the area. Chris Close in particular was excellent, explaining in detail the aspects of each property and the suitability of each to our needs - indeed Chris provided so much of the local knowledge that we lacked. I would not hesitate to recommend Cairds, and in particular Chris for anyone looking to purchase a property using their services
5/5
TrustpilotChristian was really helpful
Christian was really helpful and supportive throughout the letting process . He listened to our needs, kept us updated and was always friendly and professional. Thank you for making the process so much easier
5/5
TrustpilotChristian actually found me when I had…
Christian actually found me when I had previously listed a property to let, and from the first interaction I was blown away. Always available (when not on viewings of course) to discuss and follow up on any matter. Great communication and insight on the market and feedback on the property. Great attitude and awareness on how to price, market and let a property I will definitely recommend and always use his services for any future lets. Thanks again Christian!!
5/5
TrustpilotChris from Cairds
Chris from Cairds was really helpful with finding me my first rental property. He took me on the viewing and explained everything very clearly we have just moved in and have no complaints thank you Chris !!!
5/5
TrustpilotI rang cairds for a plumber this…
I rang cairds for a plumber this morning and spoke to George, he was very kind and arranged to send a plumber immediately, George was very polite and called back once he spoke to a plumber.
5/5
TrustpilotHappy seller
Very professional outfit . Always at the end of the phone when needed . Jo Woods dealt with any queries we had efficiently and honestly . Two sales with asking price received on both. Very happy . Thanks Gavin and Jo , will definitely recommend Cairds
5/5
TrustpilotFast , Reliable Communicative Dynamic team in Cairds Lettings
I had registered with another local agency for 5 weeks , no joy. Christian and Lola were amazing within 7 days they had found a tenant and with 10 days we had signed contracts .
5/5
TrustpilotChristian was an absolute star with our…
Christian was an absolute star with our flat search ! He went above and beyond to make sure we got the flat we really liked and we really appreciate it !
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
