Every review we hold for the Ashtead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEpsom, Cairds - Fantastic Estate Agents
I recently both sold and bought a property through Cairds of Epsom and the Epsom team (Lorraine, Paul M and Paul O) were fantastic! Cairds helped minimise the stress in the process and I really appreciated the advise and counsel I was given.There were multiple times I really valued the team - encouraging me to view a property I wasn't considering (which I ended up buying), supporting me with responding with my buyers requests, the financial negotiations on both sides, fairly high number of viewings.Even with the sale & purchase taking multiple months, the team were positive, professional and helpful!Particular thank you to Paul M for your patience and support (you are a hero).
Epsom · 11 August 2023
★★★★★ 5/5
TrustpilotGreat proactive management.
The Cairds were prompt with any queries and most importantly were / are proactive in any issues with our property as agents acting for the management of the unit.We have a very longstanding relationship with the Cairds, approaching almost 20 years and whilst we have always been pleased with them we are particularly impressed with the agent that is new to us personally and currently managing our flat.Sathees Arul has been excellent in dealing with existing and potential issues in a fast and efficient matter, saving us a great deal of personal time.
Dominic · 18 July 2023
★★★★★ 2/5
TrustpilotDisappointing Move‑In Experience
We recently rented a property through Cairds Epsom. While our experience prior to agreeing the let was positive, everything from the key handover onwards has been the complete opposite.
ABHINANDAN · 14 February 2026
Agent replied · 25 February 2026
Dear Abhinandan,
Thank you for taking the time to share your feedback regarding your recent rental experience.
We are genuinely sorry to read about the issues you encountered following your move in. This is certainly not the standard of service we aim to provide, and we understand how frustrating it must have been to deal with parking costs and maintenance problems at the very start of your tenancy, we will take care of you with this.
Regarding the parking permits, we appreciate how inconvenient this must have been, particularly after you had sent reminders in advance. This is not the experience we want for our tenants, and we will be reviewing internally why this was not resolved prior to key handover, please contact us to rectify the issue.
In relation to the showers, extractor fans and kitchen chimney, these matters should of course have been identified and addressed promptly. Please be assured that we take this feedback seriously and will be discussing this with both our lettings and property management teams to ensure appropriate checks and communication processes are followed moving forward.
If these matters have not yet been fully resolved, we would very much welcome the opportunity to look into them further and ensure everything is rectified as quickly as possible. Please feel free to contact our Epsom office directly so we can assist you.
Thank you again for your feedback, it helps us improve our service.
Kind regards,
Simon Caird
★★★★★ 5/5
TrustpilotKate has showed us around several…
Kate has showed us around several properties and we've been really pleased with her professionalism and the useful information she has always gleaned before viewings to give informed details. We also like her soft-sell approach - we've always felt comfortable during our viewings and have wanted to buy from her!
John · 9 May 2026
★★★★★ 5/5
TrustpilotGeorge Eden
I had a great experience with George Eden at Cairds. He was professional, reliable, and very supportive throughout the whole process. Communication was excellent, and everything was handled efficiently and with attention to detail. I would highly recommend him to anyone looking for a trustworthy and professional service.
Shanah · 21 May 2026
★★★★★ 5/5
TrustpilotExceptional Service
My agent, Christian P., was awesome. He went above and beyond and was very helpful at each stage of my rental process from initial viewing to moving day . He was very thoughtful and considerate of my concerns by offering alternatives and solutions. His availability and communication with me was truly amazing. He made the process seamless and made the whole experience a great one.
Callisa · 20 December 2025
★★★★★ 5/5
GoogleWe recently sold our house through Cairds, Ashtead. Gavin and the team have been fantastic throughout. Unfortunately our sale took over 12 months as we had 3 chains due to buyers either withdrawing offers, or chains breaking. Gavin worked tirelessly to make it happen and we eventually completed mid November. We are so grateful for all the hard work - it paid off in the end. We would definitely recommend Cairds.
Susan · 29 November 2023
★★★★★ 5/5
TrustpilotGreat Estate Agents. Special thanks to Sathees
We have been with Cairds for 4 years. They’ve been great and very helpful. Unfortunately we have to leave at the end of our tenancy due to family reasons, but the referencing and end of tenancy process has been made very easy. Special thanks to Property Manager Sathees for providing references and being overall helpful.
Dan · 17 September 2024
★★★★★ 5/5
TrustpilotCairds Feedback
Cairds is an excellent estate agency, professional, knowledgeable, and very efficient when arranging viewings. The team is supportive throughout the process, and most of my interactions were with Lola, who was especially helpful and approachable. I would highly recommend speaking with her. Thank you!
Rosie · 22 May 2026
★★★★★ 5/5
TrustpilotCairds epsom - house purchase
Luke at Cairds has been excellent throughout a fairly complex chain purchase. Proactive with updates, easy to get hold of, and clearly worked hard to keep things moving when issues arose further up the chain. Really appreciated his communication and persistence during a stressful process.
Sam · 20 May 2026
★★★★★ 5/5
TrustpilotGreat independent estate agent
We found Cairds to be helpful, responsive, professional, and friendly from start to finish. Communication was excellent, and Oscar always kept us updated and answered any questions promptly. Oscar’s approachable and supportive manner made the whole experience much easier and less stressful. Thank you also to Luke and Lorraine who were also extremely helpful and supportive.
Kevin · 20 February 2026
★★★★★ 5/5
TrustpilotExcellent, friendly, efficient and independent
We used Cairds to sell our property and they were excellent. From the initial valuation with Gary Trower, who was down to earth, professional and approachable through to Jennifer Hodges who sold the house and then progressed the sale through with such determination, they are brilliant. Always friendly, answering our questions and giving great advice, I would wholeheartedly recommend. Thanks Suzanne
Su · 20 May 2024
★★★★★ 5/5
TrustpilotLuke was amazing from start to finish
Luke was amazing from start to finish. He always kept us in the loop with everything and was very reassuring we were going to get everything done in the timeframe we had available - which we did! We couldn't have asked for a better agent to look after us as first time buyers.
Theresa · 30 September 2024
★★★★★ 5/5
TrustpilotOscar and Lorraine were just amazing
Oscar and Lorraine were just amazing. Can’t thank them enough.
Car · 31 January 2026
★★★★★ 5/5
TrustpilotI had a great experience dealing with…
I had a great experience dealing with Christian. They were friendly, professional, and kept me informed throughout the process. Communication was prompt and clear, and they were always happy to answer any questions. Thank you for making the experience smooth and straightforward.
George · 3 June 2026
★★★★★ 5/5
GoogleChris has been absolutely fantastic with providing information, follow up and is very knowledgeable about the market / areas recommended. We definitely recommend Chris to anyone looking for a friendly supportive and thorough estate agent. Thank you Chris!
Anushka · 17 April 2025
★★★★★ 5/5
TrustpilotVery helpful and polite
The whole letting team is very knowledgeable, polite and have helped us understand the rental process as this is our first time doing so. They are very polite and helpful, especially Kayleigh, Ali and Tom. Jennifer from the sales team was also very helpful when looking for a nice property for us to purchase. We now settled in our rental accommodation and fully recommend Cairds for these needs.
Waqar · 25 November 2023
★★★★★ 5/5
TrustpilotWe’ve had an excellent experience with…
We’ve had an excellent experience with Cairds! Luke who we have been dealing with, has been incredibly responsive throughout and highly professional. His communication has been brilliant and he always gets back to us in a timely manner. This really does make a huge difference, and not always a given in this process.
Emily · 24 February 2026
★★★★★ 5/5
TrustpilotGreat service
Luke Levy was my agent in the Epsom branch. He always kept me informed with everything that was going on with the sale of my property.He even telephoned me on his day off. He’s polite & very friendly & I would highly recommend using Cairds Estate if you are buying or selling your property.
Lesley · 5 August 2024
★★★★★ 5/5
TrustpilotHighly delighted with the rentals team…
Highly delighted with the rentals team at Cairds, in particular Christina and Tom. We recently added a new property to our portfolio and they guided us through the whole process from advising on the refurbishment, furnishings, marketing and compliance. They secured four offers, one at above the asking price, and handled all of the administration quickly and efficiently resulting in the property being let immediately it was ready. John & Georgina Biggs
John · 6 July 2023
★★★★★ 5/5
GoogleWe have just recently used Cairds Ashtead, our Estate agent Was Gary and we couldn’t recommend him enough. He went above and beyond. Our whole process was not easy and took 8 months to complete due to our seller but Gary kept us reassured and was very positive throughout, anything we needed help with Gary made sure it was done.
Although Gary was our main estate agent we also dealt with Gavin and Jo and they were equally as friendly, professional and had our best interests at heart.
We thank you all so much for everything you have done and we will keep in touch.
Joely · 26 August 2022
★★★★★ 5/5
GoogleMany thanks to Chris and Gavin for their professional and friendly customer service and support throughout the purchase process. They represent Cairds to a very high standard and made the entire process smooth and easy.
Ulusal · 7 April 2025
★★★★★ 5/5
TrustpilotWe found Luke to be very professional…
We found Luke to be very professional and totally up to speed with what was happening at any given point, including liaising with the agent for the house I was selling. I was also impressed with the services offered by their lettings team, in light of the new Renters Rights Act.
Jackie · 11 February 2026
★★★★★ 1/5
TrustpilotAVOID CAIRDS
We had one of the worst renting experiences with Cairds, I honestly could write a book about how bad their service is. Not only do their staff gossip all day in the office about tenants, they allow HORRIBLE landlords to rent their poorly kept properties out and the agency does nothing to prevent it. We had so many issues in our flat from DAY ONE which Cairds blind sided us too & we ended up spending our own money to resolve the problems as the agency and the land lord was no help at all. We rarely complained but when we did, shortly after we was handed our 4 week notice. Kicked out with a brand new baby, because we complained about a washing machine that was damaging our clothes. (We was planning on leaving anyway as we couldn’t justify living their any longer, but despite this, they still served us a notice with no reason and/or courtesy from the Landlord)Upon moving in, we was promised a professional clean, we never received one, the flat was disgusting with things broken. Previous tenant had animals living in the flat, despite it being on the contract that no pets were allowed. From day one, we had a broken bathroom fan, broken bath panel, broken curtain rail, broken shower holder, broken washing machine drum and filter, broken light bulbs, unclean flat full of animal hair, dirty oven, thermostat needing replacing, mildew growing, drafty windows, paint peeling, flooring unlevel, skirting boards hanging off, nails all over the walls... I could go on, the list really is endless. When we told Cairds our property wasn’t clean upon arrival as promised & in the contract, they did nothing and offered no solution. From then, the flood gates of problems opened. The flat we rented wasn’t ventilated properly with no air vent and drafty windows causing mould to grow throughout the building over the period of our year stay, when we mentioned to Cairds, they told us it’s our own fault and to ‘Open a window’… In the middle of WINTER with a new born baby. They offered no solution to ANY issue we raised, everything was OUR fault (even though it wasn’t) We couldn’t believe it. In the end we stopped trying and paid out for a dehumidifier for the sake of our baby to help with the moisture in the air causing the damp. This should of been an expense they or the landlady paid for after all we are giving them our rent money, on time, every month for a flat with absolute no up keep. The land lady should be ASHAMED, but I’m sure she wont be, as the agency allow her negligence. After all she has kept the same mouldy curtains and dirty, stained shower curtain for every tenant for at least the past 4 years going off the photographs on the letting. Absolutely disgusting. We kept them in storage and got them back out before leaving, we couldn’t justify using such things. Cairds do not adhere to their own contract & do not live up to their end of the bargain. They especially like to grab onto vulnerable tenants who they think won’t complain, but unfortunately for them, that’s not how it works. Some people may pay the rent, keep quiet and put up with that, but definitely not us. They continue to let the landlords be cowboys. Rubbish service & will NEVER be using them again. We are so glad to be gone and not forced to pay a penny more towards that horrible land lady.Thank God our deposit was protected and there were no crafty moves to try and deduct any funds from us… Probably because they had no leg to stand on if they wanted to try.Good luck to the new Tenants who use Cairds and their dodgy landlords. You’re gonna need it!
Jaz · 19 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
