Trusted Agent profile · Ashford
★★★★★
179 reviews across 1 platform
73 High Street, Ashford, TN24 8SF
Part of Your Move & Reeds Rains National Home Move, see every office.
Your Move's office in Ashford, at 73 High Street, is rated 4.6 out of 5 across 179 reviews on 1 platform, including 179 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Your Move hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
GoogleWe battled to find the place of our dreams and Steven made this happen. I would like to say a BIG THANK YOU to Steven for the amazing help he gave me.
Morning Grant, Thank you for your review and that you are happy in your new home. Steven was delighted to have helped you to achieve this. Kind regards Team Ashford
5/5
GoogleCannot fault Andrew and the team. They're always quick to respond and professional in their manner. I would highly recommend them
Good afternoon Annie, Thank you for the review we are so pleased you're happy in your new home and hope you are settling in well. Kind Regards Andrew Manager
5/5
GoogleEXEMPLARY BRANCH MANAGER - Neil Miller turned what could have been a stressful experience into one of smooth progression with a satisfactory outcome for all parties. This was a lease extension in tandem with the sale of the property . Neil listened, he had gravitas and inspired confidence in his ability to succeed. An excellent role model to his team who I also thank in equal measure .
Morning Claire, Thank you for your kind words and review. Every sale is different lets hope future dealings are more straight forward. Kind regards Neil
5/5
GoogleSam has been absolutely amazing, she has made the whole process of moving in with my partner for the first time as less stressful as possible. Any minor hiccup that cropped up, she eased my worries and kept me informed of all details and paperwork throughout the process. Hoping to stick to the agreed moving in date, but so far, all has been wonderful. Would highly recommend Your Move.
5/5
GoogleKelly was professional and very helpful during all of my dealings with her. She was able to help us in securing the property we were after.PositiveProfessionalism
Morning Emmanuel, Thank you for your review and your kind words. It was excellent to hear that Kelly was able to help to secure your new property. Kind regards Neil Miller
1/5
GoogleI lost £1,100- totally unprofessional staffs, no communication, it’s been nearly 3 months to chase my landlord rent of £1,100. They basically didn’t provide the money!! Staff refuse to cooperate!! avoid my emails.. basically they don’t care! IT’S BEEN NEARLY A YEAR - STILL NO RESULT!!! USELESS👎🏼
Dear Mr Gurung, It is always disappointing to see reviews like this , I am the Branch Manager and I haven't received any calls regarding to matter please contact me at ashford@your-move.co.uk and I will happily assist with this matter. Kind regards Andrew
2/5
GoogleVery rarely got a response after leaving messages. The only employee that did was Neil Miller who was great. Bought my property through them and was advised before purchase that I could pay an extra insurance to cover non rent payments and court costs if required. When the property was mine opted to do this but was told I could not as the tenant in place had already been in arrears. I was furious and eventually had to evict the tenant! Rented the property through them but it was very difficult to get answers or pass on messages. I informed company I was going traveling and the only way I would know about bills was to email me. This information was never passed on and I returned to narrowly avoid a court case against me. The accounts and maintenance teams are in other places throughout the country and A never talked to B or C. The maintenance men they employ quoted me to repair work they had previously done themselves and on sending my own maintenance man in things that were quite frankly not needed. When questioned the reply was the tenant said they wanted it done and agreed it was not needed. Your Move take a cut in any maintenance done through them unlike some other companies! I decided to sell the property as I did not want to deal with Your Move anymore as I found the full management service I paid for extremely poor apart from Mr Miller. I don’t like to leave bad reviews but have been requested twice from the company to leave one. I would never use this company again to buy or rent a property I owned through them!NegativeResponsiveness
Morning Belinda, Thank you for your feedback which has been noted. The process of getting the tenant out was frustrating in difficult times with the regulations changing. I hope you have now settled into your new home. Kind regards Neil Miller - Manager
5/5
GoogleYour Move has a very reliable and responsive team, they made our quest to find our future snug easy and fun. Lauren, their agent who assisted us looking at properties in Folkestone was very helpful, easy to approach and she was very keen on going the extra mile finding answers to our questions and queries. I highly recommend your move for anyone looking for property to rent! :)
5/5
GoogleI was very fortunate to get Neil and David from the Ashford, Kent branch, looking after the purchase of my property, they were so professional and very proactive in assisting me with the purchase of the Leasehold property, which wasn't the smoothest to say the least, I have only praise for their assistance in ensuring the completion of the sale, I would certainly recommend Your Move to my friends, family and colleagues.PositiveProfessionalism
Morning Jason We were delighted to help you in your purchase and thank you for your kind words. Excellent to hand over the keys. We hope you are happy in your new home. Kind regards Neil
5/5
GoogleBuying a house for the first time seemed very stressful in the beginning but the help of Daniel and Neil and his expert and professional team , put our minds at ease. A very big thanks to YOUR MOVE team for providing us excellent service. Special thanks to Daniel who explained things clearly in friendly way. I would definitely recommend them, efficient and lovely people.
5/5
GoogleNeil and the rest of the team at Your Move Ashford were very professional at all times during my seeking process. I lost my buyer two days before exchange with another agent who had my flat on the market for four months and was extremely unhelpful. Within a week of me putting my property on with Your move it was sold! Could not recommend high enough!
5/5
GoogleCouldn’t be more pleased with our experience using Your Move recently. Staff very helpful and went out of their way to support us especially Emily who looked after our application throughout. Very happy where we are. Any queries speedily resolved. Issue with cooker just after arriving and we had a resolution plus brand new cooker within days. We would definitely recommend this agency. Thanks to all.
5/5
GoogleGreat estate agent. Neil went above and beyond to ensure that the whole process went smoothly. Highly recommendedPositiveProfessionalism
Afternoon Carol and Stuart, Thank you for your kind words. It was a pleasure to see the sale reach exchange and I look forward to handing you the keys on completion. Kind regards Neil 😃 …
5/5
GoogleI couldn't have asked for anything more from Neil and the team during my recent house purchase. They check all the boxes for what an estate agent should be. With regular updates on the progression of the sale i always felt in the loop. I really cannot fault them and wouldn't hesitate to use them again in the future. Thanks again.
5/5
GoogleGreat customer service from the team. They communicated well at every step of the way, even post completion. …
Hi Teresia, I'm so happy you were pleased with our service and your purchase! Please do not … More
5/5
GoogleSteven and Kelly were fantastic. Amazing service. Couldn't fault them. Thank youPositiveResponsiveness, Quality, Professionalism, Value
Afternoon Kelly Thank you for your review and kind words. It was excellent to get you in to your new home in time for Christmas have a lovely time. Kind regards Neil
5/5
GoogleAt first I got the impression that there were few cares given with any issue I was giving them. As though they were passing the buck so to speak. However I have to say they have really redeemed themselves going above and beyond to help resolve any issues I have as a tenant. I like to think they genuine care about my needs and requirements. Keep up the good work.PositiveProfessionalism
Morning Connor, Thank you for your review. It is great to hear that we managed to resolve any issues and you are happily in your new home. Kind regards Neil
5/5
GoogleAndrew has gone above and beyond selling current and purchasing our next house! Guided us in the right direction with our many questions and made the is a smooth process. Have recommended Your Move and Andrew to everyone - thank you
Good morning Natalie, Thank you for the lovely review , It has been a pleasure that we/I have been able to assist in the selling and purchasing of your new home. We look forward to working together again in the future Kind regards, Andrew Branch Manager
5/5
GoogleGreat new management! Great to see Your Move Ashford under new management. Service has returned to …
Thank you Jackie for your positive feedback, we really do appreciate it! We are working hard to give our Landlords the service that they deserve and hearing that you are happy really does make it all worth while and we look forward to a … More
5/5
GoogleThank you, Lashiya and the Your Move team, for assisting me in renting my first home! Your thorough attention to detail and extensive knowledge were incredibly helpful. I highly recommend their services to anyone in need.
Dear Fu Wang, Thank you for the 5 star review , We are so pleased we were able to move you into your first home. We pride ourselves on giving the best service. Kind regards, Andrew Branch Manager
5/5
GoogleYour Move were very professional, polite & responsive when selling our house in Ashford, Kent. From the photos taken, to their easy-to-use website, the in between negotiations, & the end of sale, we could not have wished for an easier sale. Well done guys - in particular Neil & Joe.
2/5
GoogleAbsolutely shocking! Staff very unhelpful and rude on the phone, and after leaving the property trying to get your deposit back was ridiculous I waited from vacation beginning of July till September and that was because I opened a case against them. Would never use these estate agents again!PositiveProfessionalism
Afternoon Paula, Sorry to hear about your concerns over leaving and your deposit being returned. This is dealt with through the central office, the checkout and condition report require the agreement of the landlord. Unfortunately our office in Ashford can only chase these for you but it is better to deal with the terminations team to finalise matters. Sorry once again it took so long to get finalised. We hope you are happy in your new home. Kind regards Team Ashford
5/5
GoogleAndrew from yourmove has gone above and beyond to help me sell my home. From minute one the service has been excellent. Would highly recommend to anyone looking to sell.
Dear Miss Howe, Thank you for the lovely review , It has been a pleasure assisting you in the sale of your property and I am so happy you have now found your dream home. Kind regards, Andrew Branch Manager
5/5
GoogleAndrew came in to valuate the property and he was very professional and respectful. I couldn't recommend him enougth. His knowledge and genuine want to help makes your move stand out. Highly recommend.
Good afternoon Hannah , Thank you for the 5 * review , Was a pleasure to meet you and look forward to helping with your next move. Kind regards, Andrew Branch Manager
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Tell us what you need and we'll put you in touch. Your Move hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
