Your Move Ashford reviews

★★★★★ 4/5

Google

We recently purchased our first home through Your Move Ashford and wanted to give a special mention to Jade, who was absolutely fantastic throughout the whole process. She was super helpful, and always quick to chase solicitors on our behalf, as well as the sellers. She consistently looked out for our best interests. Her communication was brilliant - even on her days off - and she made a stressful, lengthy process feel much more manageable. We genuinely can't thank her enough for helping us secure our first home. The reason I haven't given a full 5 starts is due to the recommended solicitors, who I am glad we didn't chose in the end but were working for the seller - Premier Lawyers. Unfortunately, they slowed the purchase down, were difficult for the seller to contact, and were not professional in their communication with our own solicitor. This wasn't a reflection on Jade at all, who remained proactive and supportive from start to finish. Overall, Jade was a pleasure to work with and Your Move were great on the estate agency side - just be cautious about the solicitor recommendation.

Liv · 12 September 2026

★★★★★ 5/5

Google

We recently rented a house through your move letting agency, and we had a really positive experience from start to finish. Hannah was incredibly helpful and supportive throughout the whole process. She made everything easy, explained everything clearly, and was always there when we needed help. We really appreciate all the time and effort Hannah put into helping us get settled into our new home. Thank you for making the whole experience so smooth and stress-free. Highly recommended!

Anushika · 12 September 2026

★★★★★ 5/5

Google

Daniel Dry - ⭐️⭐️⭐️⭐️⭐️ As first-time buyers, the property process can feel overwhelming, but Dan has made our experience much easier from the very beginning. During our viewings and throughout the process so far, Dan has taken the time to answer our questions, provide helpful background information, and communicate with the seller whenever needed. His response time is excellent, always getting back to us quickly by email or phone. Dan is approachable, easy to talk to, and consistently professional. Although we are still in the process of purchasing the property, we’re very grateful for his support and guidance so far.

Brooke · 16 March 2026

★★★★★ 5/5

Google

Dan Jade and the team worked so hard to sell my house and I moved into my new home today! There were a lot of issues and I almost gave up but with their support we did it. I can’t thank them enough . Would recommend using them.

Sharon · 12 September 2026

★★★★★ 5/5

Google

We had such a positive experience thanks to Gracie. She was always reassuring and supportive throughout the whole process, which made a big difference for us. She went above and beyond by chasing things up promptly, keeping us updated, and making sure everything stayed on track. What really stood out was how proactive she was, we always felt like we were in safe hands. She truly made the whole purchase feel less stressful, and we’re so grateful for her help. Highly recommend!

Sara · 25 October 2025

★★★★★ 5/5

Google

Darren (branch manager) - very helpful from the get go, fully understood our plans and what we were looking for. Darren came round to our property and sat with us to discuss the market, value of our property, fees and gave other useful advice. Darren got the ball rolling initially before handing over to (Gracie). Darren was also available to speak to also, and was a great communicator throughout. Very welcoming whenever we went into branch.

Max · 23 August 2025

★★★★★ 5/5

Google

My experience with this agency has been great. The best I've ever had. Hannah has been stellar in helping me navigate all bureaucratic hurdles. Highly recommended!

Davide · 12 September 2026

★★★★★ 5/5

Google

I recently went on a viewing with Gracie, and I couldn’t be more impressed with her professionalism and friendliness. From the moment we arrived, she made the whole experience smooth, informative, and genuinely enjoyable. Gracie was knowledgeable about the property, answered all my questions with confidence, and offered helpful insights without ever feeling pushy.

Subdown · 17 December 2025

★★★★★ 5/5

Google

I cannot fault Your-move they have been excellent on the run up to my recent house move, In particular Jan and Ruby have been outstanding always there to help and passing information back and forth as quickly as possible. I would definitely recomend Your-move Ashford to any potential Tenants or landlords.

Oliver · 17 December 2025

★★★★★ 5/5

Google

Me and my partner have just purchased our first property and Gracie from Your Move Ashford was amazing throughout the whole process. She made the process much less stressful for us and kept us updated every step of the way. We couldn’t recommend Your Move or Gracie more!

Sophie · 16 September 2025

★★★★★ 5/5

Google

Gracie has been invaluable in getting this transaction over the line. I have used Your Move since 2004. Frankly the best estate agency I have come across ever!!. Once again, immense gratitude in getting this over the line in a complex market.

Black · 25 October 2025

★★★★★ 1/5

Google

After confirming multiple times that the landlord was happy with a short six month tenancy with payment up front, we viewed the property and then waited two weeks for them to tell us they are not happy with a six month tendency. We cancelled other viewings based on them saying they want to get the ball moving fast. Didnt even let us know they landlord wasnt happy, we had to chase them. Being a landlord ourselves we would not be happy with them managing our property and being a tenant not being kept up to date is not acceptable.

Daniel · 16 January 2026

★★★★★ 5/5

Google

Zac was extremely helpful and professional in my search for a rental property. I would highly recommend to anyone looking for their next home!

EGB · 16 February 2026

★★★★★ 5/5

Google

After several estate agents before we decided to try Your Move and tge experience was amazing and Gracie was fantastic. Very polite, honest and easy to communicate with via phone, email etc. Thanks to everyone especially Gracie

Helen · 16 September 2025

★★★★★ 1/5

Google

Extremely disappointed in the service received by Your Move. Started of great, lovely feel and impression with meeting Gill - really felt she wanted to sell our house but after goin live never saw or spoke to Gill again!! 6months - only 5 …

Michelle · 16 June 2025

★★★★★ 5/5

Google

We have had excellent service from Andrew. His expertise and dedication led to a quick sale at a great price. Communication was excellent, with Andrew keeping me informed every step of the way and promptly responding to any questions or concerns I had. He was always approachable, friendly, and dedicated to supporting our move. The personalised service made the process smooth and as stress-free as moving house can be. Thank you Andrew.

Emily · 16 April 2024

★★★★★ 5/5

Google

Great service from Dan and the team. Got my house sold in good time. Friendly, professional and helpful

Laura · 12 September 2026

★★★★★ 5/5

Google

2025 - We worked with Gracie on the sale of our property - and she was really flexible and supportive throughout the process. Although a few standard challenges here and there, Gracie managed them all with a kind and friendly can-do …

Deborah · 16 May 2025

★★★★★ 5/5

Google

We are so pleased to have chosen Your Move Gracie was professional, approachable and responsive and her communication was outstanding! Thanks Gracie - we appreciated all your hard work

ANDREA · 25 September 2025

★★★★★ 1/5

Google

Professionalism 0% customer service 0% tenant application fairness 0% DO NOT USE... Went to see a house on imperial way viewing very unprofessional and slap dash told we get a link to apply to landlord by the next day... a few phone calls to them told the person is out they will do it when get back, end of the day no link, rang up morning after and spoke to Martha who said she will do it, still nothing rang up to speak to manager who on holiday and pass to Martha again told be done within the hour, still nothing rang back Martha's now out and will be done by the end of the day. Next thing 33 imperial way is let agreed, due to the staff we missed out and didn't get a fair chance of applying for it especially when your current landlord is selling up and your desperate for a new home......

Jason · 16 June 2023

★★★★★ 5/5

Google

The service we found at Your Move Ashford was really excellent. We told them our situation and need to find a new private rental property, the agent who was helping us was Martha Lines she was extremely helpful. Our case became complicated due to issues with some other parties. She worked very diligently and continued till we got the keys. She always answered our questions no matter how frustrating things became, she kept working hard to get us the house. The property is really good and definite upgrade from our previous home. Your Moves service was very good I would highly recommend them. Martha THANK YOU we couldn’t have got to this amazing home without you and your hard work on our case. Duncan, Sophie McDougall

Duncz · 16 June 2023

★★★★★ 5/5

Google

Thought it best to leave a review for Nikki Lumsden. I would like to note that I haven't sold or bought from your move Ashford as yet but we have been searching for a new home for what feels like an eternity. We have gone through several representatives showing us around homes. Nikki completely stood out for me - I did not feel pressured or hassled in any way, just a really pleasant straight forward set of conversations that completely put my wife and I at ease. (Which was really refreshing) She is a real credit to your company.

Stuart · 16 June 2023

★★★★★ 5/5

Google

Gracie has been excellent, she is proactive and keeps us updated with local markets, very friendly and great service!

Paul · 17 December 2025

★★★★★ 1/5

Google

Tenant moved out in 2024, outstanding rent still not recovered due to staff not following up with credit control Dept and not providing the information until recently, lack of communication between staff, staff left without sorting issues! In process of trying to get outstanding payment ect.. Full management fee taken every month!! What are we paying for!! Very disappointed 😞 at the moment

Nazneen · 16 January 2026