Your Move Ashford reviews

★★★★★ 1/5

Google

They are thieves and dishonest people!If you want to rent a property stay away from them. They do not give you your deposit back. They also work with the landlord to charge you money for repairs or other things that you did not cause. When they do the check out, they do not let you know and only if you chase them constantly they reply to you with a list of things that you need to pay but they were not caused by you. After more than 6months without receiving the moneywe are escalating the case

Gennaro · 19 October 2023

★★★★★ 5/5

Google

Thank you Andrew and the Your Move team for helping me purchase my first home! Extremely helpful and knowledgeable. Would 100% recommend their services.

Lucy · 17 March 2024

★★★★★ 5/5

Google

From first point of contact to the very end, your move Ashford were professional. Sold our house quickly and provided a quality service throughout. Would highly recommend them. Always someone to take your call, always kept us in the loop thank you Neil and team.

Emma · 16 June 2022

★★★★★ 5/5

Google

Kelly went above and beyond to get all the paperwork sorted so I could move in on my deadline. She was absolutely brilliant so glad I choose your move. Fast caring friendly brilliant service all round couldn't be happier. A++++++++++++PositiveResponsiveness, Quality, Professionalism, Value

Liam · 16 June 2022

★★★★★ 5/5

Google

A huge Thank You to Gracie and the YourMove team in Ashford. We had a strict deadline for myself and my partner to move in a different …

Alex · 16 April 2025

★★★★★ 5/5

Google

I would just like to say a massive thank you to Neil and Amanda at your move Ashford . Amazingly efficient reliable honest service . So quick to complete for us . All the viewings were genuine and they helped us get what we wanted for our property . Totally recommend them for sales Lettings and buying properties , makes a lot of difference to be able to actually trust and rely on such an efficient genuine company .. well done guys outstanding service Regards LisaPositiveResponsiveness, Quality, Professionalism, Value

James · 28 August 2021

★★★★★ 5/5

Google

Upon our first meeting with Andrew I knew it was the right decision to go with YourMove. We felt confident that he and his team would look after us, which they have certainly proved.... It has been a while since we've rented our house out and with all the new government changes our minds were put to rest with the knowledge and guidance we received knowing that they would take care of everything within their management package. Martha's patience has been tested she's been brilliant with helping us out with all the questions, overseeing the viewings for potential tenants. Overall Andrew and Martha have both been outstanding in not only their customer service, but with their care and attention they have shown over the last month or so whilst we renovated our house. A huge Thank you to you both and we really are looking forward to working with you over the next few months.

Sara · 16 June 2023

★★★★★ 5/5

Google

After a very stressful house sale we decided to rent a property for the first time in 30 years as this suited our situation. We dealt with Kelly who helped us through the process after helping us secure a lovely new home. The documentation was very easy to process with electronic signature making things much easier in "lockdown". Both Kelly and Mandy were professional, knowledgeable and a pleasure to deal with in these challenging times. Many thanksPositiveResponsiveness, Quality, Professionalism, Value

Mark · 16 June 2021

★★★★★ 5/5

Google

Great customer service. Keeping me informed all the way through process. Able to answer any questions I had promptly

Paul · 17 December 2025

★★★★★ 5/5

Google

Very professional service, pleasant to deal with. Great photographs, property sold within 4 days. Happy to recommend them. Thanks to Neil and his team. Disappointed that Premier Property Lawyers were recommended by them, they proved very disappointing, leading to additional stress.

Keith · 16 June 2022

★★★★★ 5/5

Google

Gracie Osborne , supported by her manager Gillian Brooker provided exemplary guidance and service which was above and beyond. I would like to thank them for this, which resulted in my purchase going well and any issues that arose were ironed out by their competent approach.

Mark · 22 February 2025

★★★★★ 5/5

Google

Thank you Andrew and the Your Move team for a friendly, professional and efficient service. Would highly recommend your services to anyone planning to let a property!

Jo · 19 September 2023

★★★★★ 5/5

Google

As an employee I would like to thank Neil and our Ashford branch as well as Lee Oddy who helped me to secure my mortgage for my new home. Thanking you all so much you stars xxPositiveResponsiveness, Quality, Professionalism, Value

Kelly · 16 June 2022

★★★★★ 5/5

Google

Recently I have been to many estate agents, but I can honestly can say yourmove was highly professional and actually listen to what we was looking for. Now in our beautiful home thank you so much Kelly.PositiveResponsiveness, Quality, Professionalism, Value

Hayley · 16 June 2022

★★★★★ 5/5

Google

Amanda and her team have been fantastic. Having placed a property to let with Your Move a tenant was found within a week, communication was very prompt. Would recommend to any owners looking to let their property.PositiveResponsiveness, Quality, Professionalism, Value

Pristine · 16 June 2022

★★★★★ 5/5

Google

Bought our house from Yourmove Ashford. From the first viewing to the completion, Nikki and her team were brilliant. Great communication and a pleasure to work with. Highly recommend

Natalie · 16 June 2023

★★★★★ 5/5

Google

Had a great experience with Your Move. Process was seamless and they were supportive all through

Deji · 17 March 2024

★★★★★ 5/5

Google

Nothing but a complete professional lettings team! Nothing was ever to much for them. They answered all my questions and made everything so easy to understand. I was in contact with them constantly and they provided updates every day. Couldn’t fault the service they provided me and the patience they showed when I was having a few troubles with parts off the process. Lewis, Mandy and Lauren made me feel completely comfortable and part off the process from start to finish! I can’t thank them enough!

Richard · 16 June 2020

★★★★★ 5/5

Google

I would like to thank Neil Miller and his team from Your Move Estate agent Ashford Kent for the complete professionalism displayed by them all. I live on Isle of Wight and was very apprehensive about buying a property so far away. I need not of worried, from the moment Neil showed my son around the property until the final signing, Your Move have been fantastic. Neil or one of his team will be with you every step of the way, and will make you feel relaxed through the whole process. So I have to give 5 stars to a wonderful Estate agent.

SuperIbiza69 · 16 June 2020

★★★★★ 5/5

Google

We would like to just take this time to express our extreme gratitude for the absolute professionalism from Neil throughout the sale and purchase of our properties, in that his ability to meet the needs of the client for us has been 2nd to none. From the onset, Neil showed a fantastic ability to provide consistent updates and communication giving us great confidence that our sale and purchase was progressing in the right direction at all times. Where obviously there were challenges to be met, Neil provided first class advice and guidance and again communicated to us in a regular confident fashion for us to not lose faith in the chain process. We unequivocally recommend your move as a service provider and more importantly Neil as a manager responsible for such processes. We therefore would like to take this opportunity as often is the case that when people display such professionalism it is lost in translation and forgotten about with a mere thank you over the phone. We would like to personally take the time to write this review and thank Neil and his team in Ashford.

Keith · 16 June 2020

★★★★★ 5/5

Google

Sam has been amazing! I’ve known her for years but she didn’t drop her professionalism for one moment. She made the whole move in so smooth, tailored the whole service to our needs. All I’ve felt is excitement and no stress! She’s a busy girl because she’s amazing at her job, but she’s never too busy to help. Can’t recommend her & Mandy enough! I can’t thank you enough for helping me and my family move into our dream home xx

Emily · 16 June 2020

★★★★★ 5/5

Google

Neil has been great from start to finish in arranging the sale of my house. Always keeping me informed and helping in all aspects of the sale. Thanks for all your support and hard work.

B · 16 June 2022

★★★★★ 5/5

Google

Couldn’t have asked for an easier and more stress free process for our first time renting. All of the staff were extremely kind and helpful, in particular Lewis. He was always extremely helpful if we had any queries or questions and was always happy to help us. He made what could’ve potentially been a daunting and stressful process feel like a walk in the park. Would definitely use Your Move again and would recommend it to everyone.

Bailey · 16 June 2020

★★★★★ 5/5

Google

Martha has been nothing but perfect in helping me through the moving process. Really appreciate everything she has done and recommend her to anyone

Mgx · 16 June 2023