5/5
GoogleRuby and Samantha have once again supported me through the process admirably and secured some great tenants. Thank you to both of them and all the support people at Your Move Ashford
Trusted Agent profile · Ashford
Your Move Ashford reviews
★★★★★
179 reviews across 1 platform
73 High Street, Ashford, TN24 8SF
Part of Your Move & Reeds Rains National Home Move, see every office.
Your Move's office in Ashford, at 73 High Street, is rated 4.6 out of 5 across 179 reviews on 1 platform, including 179 Google reviews rated 4.6.
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Reviews
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
Google5/5
GoogleRuby ensured the entire process ran smoothly. She was quick to respond and answered my questions efficiently over email. I would highly recommend Your Move to others
5/5
GoogleMartha helped with the process of me renting and she was brilliant! I asked a lot of questions and to arrange second viewings etc, nothing was too much trouble, grateful for her help!
Agent replied · 15 June 2024
Good evening Kelsey, Thank you for the 5 star review regarding Martha's service in finding your new home. We hope you settle in and enjoy the property for many years to come. If you need any help in the future please do not hesitate to contact us Kind regards Andrew Branch Manager
5/5
GoogleJust want to say a big thankyou to Ruby and Samantha for all the help they gave me on finding an amazing flat, so thankyou ladies you're the best.
5/5
GoogleWhen i met Andrew & Martha I instantly felt at ease. My experiences with yourmove have been nothing but positive, and with Andrew and Martha nothing has ever seemed 'too much'. I am so thankful for the team for their support and efficency.
Agent replied · 15 June 2024
Good afternoon Carly, Thank you for the great review. We pride ourselves on giving outstanding service and its great to read that's what you received. Kind regards Andrew
5/5
GoogleMartha provided professional courteous service throughout. Dealt promptly with all my enquires and kept me well informed every step of the way! Highly recommend using this company for your home search.
Agent replied · 15 June 2024
Good afternoon Paul, Thank you for the review Martha prides herself in giving the best service possible and it's great to read your review. We hope you have many years of happiness in your new home. Best regards Andrew Branch Manager
5/5
GoogleThe Ashford Your Move team were absolutely fantastic in helping me and my wife find a rental house! The support and regular updates they gave us was of the highest quality. They were always very fast to reply to any queries and the service was very speedy! Great job!PositiveResponsiveness, Quality, Professionalism
Agent replied · 15 June 2024
Dear Isaac, Thank you for leaving this review. It was great to hear of your experience you had with our lettings team. I hope you are happy in your new home. Kind regards Neil Miller, Branch Manager 👍 😎 …
5/5
GoogleWE ARE SO HAPPY TO SHARE OUR EXPERIENCE WITH YOUR MOVE TEAM ESPECIALLY WITH LASHIYA.SHE WAS SO COOPERATIVE AND HELPFUL FOR US TO DOING ALL THE STEPS EASIER TO GET AN APARTMENT IN PANORAMA.THANK YOU VERY MUCH LASHIYA.
Agent replied · 15 June 2024
Good morning Sneha, Thank you so much for your review we are so pleased to hear you had a excellent experience using us to find your new home and happy to hear your enjoying your new home. Kind regards, Andrew Branch Manager
5/5
GoogleNeil and co we’re great to deal with, very professional and patient, keeping everyone up to date. This was a long, drawn out sale (no fault of theirs) with a global pandemic in between, but Neil and the team were great. Thanks everyone.PositiveResponsiveness, Professionalism
5/5
GoogleGreat experience with Kelly and Your Move, got the flat we wanted over the line with no bother, also managed to get the contractors to turn it around in record time. Very responsive and no ask was too much even on days off! Keep up the good workPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 15 June 2024
Morning Sarah It was great to hear how pleased you were with Kelly and the service she provided in getting you into your home. Kind regards Neil Miller - Branch Manager
5/5
GoogleHelpful & friendly. You can't ask for anything more than that. Thank you all for a hassle-free move from start to finish.
Agent replied · 15 June 2024
Good afternoon Pete, Thank you for the review. We are so pleased to have helped you in finding your new home. Kind regards, Andrew Branch Manager
5/5
GoogleVery professional. Lots of helpful information and on point advice. Daniel is a charming young man who put us at ease straight away. Glad we popped in. The next step in our future is much closer now.
5/5
GoogleYourmove- Ashford-were really brilliant in helping us buy our house. They assisted us with all our queries , supported us till the end. Handled things very professionally! Excellent service. Hence 5 stars!!
Agent replied · 15 June 2024
Morning Neha, Thanks for the feedback and we were happy to help the sale go through smoothly. Kind regards Team Ashford
5/5
GoogleI just want to take a minute to say, big thank you to all staff at Right Move, Ashford Kent Especially a massive thank you to my agent (Lewis Radford) for his professionalism, passion, and drive to make sure his clients feel at ease and understanding about there new adventures ahead😁 Due to the situation we are all facing at this current time (covid 19) I have to say this nice gentleman has gone far and beyond to make this happen!! From government guidances as well as putting him self on the front line. This hasn't gone unnoticed!! Keep up the good work.. Massive thanks and well done👍PositiveResponsiveness, Professionalism, Value
4/5
GoogleDaniel has been very prompt and quick to respond to any queries I had. Always has the information to hand, if he doesn’t he will endeavour to find out as quick as possible
1/5
GoogleDo NOT use this company if you are a landlord. Absolutely terrible service. I have made such a mistake opting to go with them. I instructed them to take over my 3 properties fully managed and 6 weeks later, I have still not received my rental incomes. They assure me the tenants have paid, but they cannot give me an answer as to why their Finance Department has not paid me yet. Today, I am contacting the Financial Ombudsman to get involved.
1/5
GoogleIf it was zero star I would have choosen it!!! Horrible company and I would strongly recommend to stay away even if it's your last choice. I relocated in UK with 3 kids whatever they said to us, they were changing it after few days with the excuse oh it was a misunderstanding. We told them how important is few things to get done before our arrival because of kids and after one month we arrived with nothing get done, no repairs that they promised and the home was even in worst condition with broken wood and mirror pieces on the floor. Yet they haven't manage to show us how the heating is working something that they promised so we had to stay with no heating with 3 kids. They promised and they even wrote in the contract that will do a basic cleaning because the home was in terrible condition and they didnt even managed that. When I arrived with my 3 kids and obviously I was upset they visited me they apologised for everything and they said they have communication problem with the landlord. They promised to work out everything till next day .... the outcome ? Next day they just dropped an email which bottom line says "that's all we can do, you saw the home and you agreed to take it as it is" something that is absolutely not true. They didnt even care for a family with 3 babies. I won't trust them ever again and I advise you whatever they say or promise to have it written down because they are untrustworthy. By far the worst experience! Zero professionalism and mistreats. I am now in a home with 3 kids and several safety issues and not just dirty but nasty and full of dust it will take days to clean it and bring it in a decent condition. And yet with no heating! At their last email they even said that is not their responsibility to manage to show us how it works why they didnt mention that one month now before our arrival or the last time that we visited uk to arrange everything so we can work it out? All you ask is yes yes yes sure and after is oh we couldn't do it or oh was a misunderstanding! If you have to do business with this office I would say to not trust a single word if you dont have it written and signed.
5/5
GoogleBoth Neil and Daniel have been brilliant throughout our sale. With regular updates, all the way even though it took slightly longer than expected but that’s not reflected on them at all. From the day of introduction, valuation, and marketing we felt they were fully aware of all the was going on. The communication between all parties was really good and positive, Daniel knew exactly what was going on, reviewed all the updates and relayed the information. We really could not fault their service. Highly recommend their sales service and quality of professionalism.
5/5
GoogleWe came, we saw, we purchased. A hassle free, stress free process which took 10 weeks from day of enquiry to the day we moved in. Why pay the extra £5K more another agent prides themselves in advertising when the seller has their house sold so effortlessly in just a few days. They don't try to push their extortionate priced solicitors onto you either, a pleasure doing business with you, Dan and Neil . If you are looking to buy or sell a house, then what are you waiting for, it's Your Move.
5/5
GoogleYour -Move reacted very promptly and professionally when I offered my property for sale. Neil Miller dealt very effectively with all the necessary paperwork and produced an accurate and presentable internet presentation. Daniel Glasgow worked seamlessly in advising me of upcoming viewings of the property and made all the viewing arrangements with the prospective purchasers. The property was sold within the first 3 weeks of being offered on the market. All in all a pretty painless and successful exercise and I would not hesitate from recommending them as sales agents
5/5
GoogleI must say I have been very impressed with Kelly and the Your Move branch they have been very helpful and very professional and made my move smooth and stress free Thank youPositiveResponsiveness, Quality, Professionalism
Agent replied · 15 June 2024
Great to hear of your experience with Kelly and the Your Move team. Good luck in your new home. Kind regards Neil Miller.
5/5
GoogleThe staffs were very helpful and understanding specially David. I was late at the viewing due to unforeseen traffic and he moved the time slot to make room for the viewing. Definitely recommend them.PositiveResponsiveness, Quality, Professionalism
Agent replied · 15 June 2024
Morning Jiwan Thank you for your feedback. We always aim to please and be flexible where needed. Good luck in buying your new home. Kind regards Team Ashford
5/5
GoogleNeil and the team at Right Move, Ashford, have been amazing. Super helpful and made the selling of our property in a Folkestone, smooth and effortless. Highly recommend. 👍 …
5/5
GoogleThe lettings team of Martha, Andrew and Lauren have been really helpful in trying to find the best place to rent. Really appreciate it!
Agent replied · 15 June 2024
Many thanks for your review. Great to hear we are helping your move positively. Kind regards Team Ashford
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