Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy experience thought out the purchase of my first property was 10/10. Linda supported me as a first time buyer with no idea what to expect or do by chasing all parties involved in a timely manner. Linda was always 100% professional, informative and is an asset to the Ashford Sandersons team.
I would highly recommend this branch as all members of the team. I dealt with were professional and responsive at all times. In particular, Linda throughout the purchase process, Jackie throughout looking at properties and Nancy at the point of first enquiring.
Thank you all for supporting throughout the purchase of my first property and a very special thank you to Linda for making it all happen with minimal stress.PositiveResponsiveness, Professionalism
Matthew · 25 October 2021
Agent replied · 19 June 2024
Dear Matthew, Thank you so much for your kind words. It has been our pleasure helping you purchase your first home and I wish you many years of happiness there! Have fun furniture shopping and I hope that you think of us in the future. All the best, Linda
★★★★★ 5/5
GoogleSo impressed with the service we received from Sandersons - quick, efficient and on-the-ball from the moment we appointed them through to completion of our sale. Thanks so much for all your help Antony, Kerry and the team.
Carl · 2 December 2024
Agent replied · 9 December 2024
Thanks Carl, it wasn’t the easiest of sales to push over the line with that chain but I’m glad our efforts paid off to help get it exchanged and completed for you. All the best, Antony, Kerry and the team.
★★★★★ 5/5
GoogleI have been talking to various estate agents recently to find out who I wanted to sell my home with and I was very impressed with Sandersons who seem ahead of everyone else. Clear information and to the point which is exactly how it should be. Highly recommend if you’re thinking about selling
Brad · 12 December 2025
Agent replied · 12 October 2026
Thank you for your feedback. We are delighted to hear that Sandersons made a strong impression with clear, concise information and a professional approach. Your recommendation means a great deal to the team, and we are thrilled you had such a positive experience considering us for your sale.
★★★★★ 5/5
GoogleMy experience with Sandersons was faultless from start to finish.
In the main, I dealt with Cherie who was competent and professional at all times - she was always happy to help with any problems or questions that I had no matter how trivial they were.
There were a number of problems along the way, none of which were under the control of Sandersons, and I was shown a great deal of empathy and I was never in any doubt that I was in safe hands and that the problems would be solved with my needs being put first and foremost.
I would have no hesitation in recommending Sandersons to friends and family.PositiveResponsiveness, Quality, Professionalism, Value
Gaynor · 20 June 2021
Agent replied · 19 June 2024
Dear Gaynor
Thank you for your kind words, I am so pleased that you were happy with the service and would recommend Sandersons to your friends and family. We would all like to wish you the very best in your new home.
Best Wishes
Cherie
★★★★★ 5/5
GoogleFrom start to finish Cherie and the team were brilliant. A constant flow of great communication to arrange viewings of our home and provide feedback. They were so professional and helped progress our sale in every way they could. Cherie handled our sale once we were under offer, staying in touch with all the estate agents in the chain and even on the day of exchange, Cherie was in touch to keep our sale progressing. She was just amazing and it was great to have such a professional service that truly I have not had such great customer service from any other estate agent I have sold a home with. I could not recommend them enough. Thank you Sandersons!PositiveQuality, Professionalism
Steve · 20 June 2021
Agent replied · 19 June 2024
Dear Steve
Thank you so much for your kind words; I am so pleased that you were happy with the service provided. I am sure you will not be looking to move again in a hurry but please keep us in mind when you do so. I hope you have now settled nicely into your new home and are enjoying your glorious views!
All the very best to you and the family
Cherie
★★★★★ 5/5
GoogleHaving been in the property business myself for over 20 years I knew it was very important when choosing the right estate agent to get the best price possible within the quickest timescale.
And I must say choosing Sandersons was the best decision I could have made.
The service I’ve received by the team especially Jane Hills has been absolutely amazing. The property was sold to the first people that viewed the property and throughout the sale Jane has kept me fully updated at every single stage.
I couldn’t have been any more pleased with the buyer that they found and the way in which the transaction was handled
I will be recommended Jane to every person that is thinking of selling a property in the Ashford area.
Well done excellent jobPositiveResponsiveness, Professionalism, Value
Mark · 25 October 2020
Agent replied · 19 June 2024
Thank you so much for the lovely review.
★★★★★ 5/5
GoogleMy experience with Sandersons has been outstanding. Kerry has been so supportive throughout my purchase despite some very trying times. The rest of the team have also been so lovely to deal with. I look forward to working with them all again so have no hesitation in recommending them.
Della · 21 March 2024
Agent replied · 19 June 2024
Dear Della, thank you so much for the kind review. It has been an absolute pleasure to assist you during your purchase, which was very difficult at times, but I am so pleased we are now over the line. We look forward to working with you again in the future. Best Wishes Kerry
★★★★★ 5/5
GoogleCan't agree more with the 5 star reviews already here! Sandersons were so efficient. No matter what time of the day (sometimes quite late) we'd get a response to a query raised. From the marketing and sales team right through to the progression we cannot fault. Thank you so much Antony and Kerry. Obviously don't plan to move again in a hurry ourselves but we'd recommend Sandersons to friends and family without doubt.PositiveResponsiveness, Quality, Professionalism, Value
Fay · 20 June 2021
Agent replied · 19 June 2024
Dear Faye & Chris. Thank you so much for your kind review, it has been an absolute pleasure working with you in this challenging time. On behalf of myself, Antony and the Ashford team we would like to wish you all the best and hope you are very happy in your new home. Warmest wishes, Kerry
★★★★★ 5/5
GoogleThank you so much to Cherie and Anita. I still can’t believe with everything going on how quickly you have got me and my girls into our beautiful new home. I can not thank you all enough - an outstanding service. I have been working none stop and as you know I work for the NHS and you made this possible for me during a very stressful time. Thank you so much girls - this is a dream come true ❤️
Sharon · 20 June 2020
Agent replied · 19 June 2024
Thank you for your lovely review. We hope you are settled into your new home.
★★★★★ 5/5
GoogleHi Antony,
Firstly I hope this finds you, your family and the team at Sanderson's well and healthy during this crazy time.
We wanted to say a massive thanks to you and your team for helping us getting all the way from putting our house on the market to picking up the keys on Friday to our 'dream home'. We are still a little bemused by all the space and the level of luxury this house provides us and how lovely it will be for the bump when he arrives in June. Rocco is getting a great thrill out of running from room to room and having all the space. Thanks again for managing everyone's expectations through a challenging time and certainly closing last week was the RIGHT thing to do.
Many thanks again and we will also get something up onto the website and Google soon.
All the best and stay safe!
Ryan · 20 June 2020
Agent replied · 19 June 2024
It was a pleasure working with you Ryan. We hope you have settled in nicely to your new home.
★★★★★ 5/5
GoogleAntony and his team have done a fantastic job in negotiating the sale of our property. We have been looked after with care, expert advice, and professionalism throughout. We are truely happy with the level of service provided and commitment of everyone involved..
Matt · 29 May 2024
Agent replied · 19 June 2024
Dear Matt,
Thank you so much for your glowing review. I'm glad we were able to negotiate the right level of offer required to help you to secure your onward purchase. On behalf of myself and the Ashford team, we wish you all the best for the future.
Kind regards,
Antony and the Ashford team
★★★★★ 5/5
GoogleSanderson's Ashford have been absolutely amazing in helping us achieve the sale of our house. We really gave them the challenge of selling our house, knowing we were relocating to Devon by a certain date. From our original dealings with Shayna, to finalising details with Linda in the completion team, nothing was too much trouble. They were always just an email or phonecall away and were very quick to respond. We can't thank them enough. If you are looking for an estate agent that will go the extra mile, look no further!
Laura · 18 November 2024
Agent replied · 9 December 2024
Thank you so much for taking the time to leave this lovely review Laura. It was truly our pleasure to help you with your new adventure and I'm so pleased we managed to do this within the timescales required. On behalf of the team and I, we wish you and Dean and your family all the very best in your new adventure and new surroundings. We would be more than happy to assist you from our branch in Wells! But hope you think of us when speaking with your Kent friends and family too. With my best wishes, Linda
★★★★★ 5/5
GoogleMoving house can be a long and stressful process, we can testify to that more than most. The main positive throughout the whole process was the level of service we received from Antony and the team.
We have probably spoken to all of the guys over the past 6 months and every single one provided excellent updates, were professional and kept us informed. On top of that they are also a really nice bunch of people! Will definitely be back (hopefully not too soon!)
Daryl · 21 June 2019
Agent replied · 19 June 2024
Thank you Daryl. It's been a pleasure dealing with you and your wife. I'm glad you were pleased with the service you received from us here at Sandersons. We hope to hear from you in the future if and when you decide to make your next move! Kind regards, Antony.
★★★★★ 5/5
GoogleFantastic estate agent!
We started with an online agent over a year ago - thinking house selling would be quick and simple... After 6 months we switched to Sandersons (Ashford branch) and sold within weeks. The staff were knowledgable, efficient, engaged, easily contactable and negotiated the price perfectly.
I hadn't thought much about the post-offer side of things, so when our house sale got complicated I was completely in Sanderson's hands. I realise now that post-offer is where the majority of the work is for an estate agent, and we simply couldn't have navigated this with an online agent. Antony was fantastic: knowledgable, calm, personable and contactable. He kept our buyers onboard though months of issues and got the sale through. The communication was second to none: I never had to chase for information and all my questions were answered immediately. They also recommended fantastic solicitors and surveyors who all talk to each other making the process simple. Sandersons negotiated the trickiest of sales with skill and professionalism. I can't recommend them enough. If you're planning to sell your house, go with Sandersons. They really are worth every penny. I never leave reviews but in this case I was motivated to share my views.
Carolyn · 21 June 2019
Agent replied · 19 June 2024
Hi Carolyn. Thank you so much for the glowing review it is really appreciated. As you say it was a very difficult and protracted transaction but it's lovely to hear that you were completely satisfied with our service from start to finish and that you can see the difference between what we offer as opposed to a cheaper online agent. All the best in your new home. Kind regards, Antony.
★★★★★ 5/5
GoogleProfessional and knowledgeable independent agent... highly recommended
Very pleased with the service received from Antony and the team at Sanderson's. I instructed them on the basis of a very professional valuation and the impressive service offered as standard when compared with other agents who we also saw. Our property was then sold quickly to the first buyer they introduced and for a higher sum than we had initially expected to receive. After the sale was agreed Antony was thankfully very conscientious with regard to progressing the sale. This was particularly important as both the agent and solicitor at the bottom of the chain were frankly inept and had it not been for Antony's chasing and keeping us informed I'm not sure we would ever have exchanged contracts. I would highly recommend Sanderson's to anyone looking to sell their home in Ashford.
Simon · 21 June 2019
Agent replied · 19 June 2024
Thank you so much for the glowing review Simon, it was a pleasure to work for you. Here at Sandersons, we are extremely dedicated to progressing the sale through to exchange and completion, and will always chase up and down the chain in order to create urgency and obtain regular updates or our clients. I hope you are now all settled in your new home. All the best, from Antony & Team
★★★★★ 5/5
GoogleExcellent all round
We decided to sell our house through Sandersons because of their professional approach and attitude. It is a difficult decision to make in these days of the internet when essentially all the agents use the same tools and methods.
Sandersons do not have an office window in Folkestone for passers by to look in but I elected that was not of high importance.
The photographs and subsequent brochure prepared were superb as witnessed by us attracting many viewings and an acceptable offer with 8 weeks despite selling in a weak sellers market.
They valued the house sensibly, not the cheapest and helped negotiate the agreed price without accepting the lowest offer. In other words they worked for us and our buyer.
They inducted viewings impeccably and followed up interest shown. All the staff were very helpful throughout the process.
I can't fault anything Anthony and his team have done for us.
Additionally, the people buying our house have commented to us how professional, friendly and good our agents were throughout the process!
Nigel · 21 June 2019
Agent replied · 19 June 2024
Many thanks Nigel. I'm glad you put your faith in us to sell your fabulous property over several of the local Folkestone agents you had out to value it originally. We feel our high end professional photos and marketing in addition to our pro-active approach helps to set us aside from other estate agents. We hope you are settling in well to your new home after your relocation. Kind regards, Antony and the team.
★★★★★ 5/5
GoogleI genuinely can't thank Antony and the team at Sandersons enough. From the moment I met Antony and explained the circumstances, I knew Sandersons would do everything possible to ensure the process was as smooth and successful as it could be. Throughout some challenging, and quite unique, times, Antony remained entirely professional and gave sound advice despite having to spin many, many plates at a time! I'm very grateful for the support I've had throughout and wouldn't hesitate to recommend to friends & family.
Mollie · 21 June 2019
Agent replied · 19 June 2024
Hi Mollie. Thank you so much for the lovely review. We are pleased you were happy with the service you received from us and would like to wish you all the best for the future. Kind regards, Antony.
★★★★★ 5/5
GoogleExcellent customer service from Sanderson's especially Jane Hills (Ashford Branch) from the moment we instructed them, the pictures for the advert was very professional. Our house was sold very easily and quickly. We was kept informed throughout the whole selling process by Jane and she could not do enough for us to ensure that what can be an stressful time was made as smooth as possible. We would highly recommend Sandersons to anyone thinking of selling !! Thank you to all at the Ashford Branch.
Sarah · 21 June 2019
Agent replied · 19 June 2024
Dear Sarah,
Thank you for your kind words. We have a very attentive work ethic and it has been a real pleasure to work with you. Just wonderful to see you realise your dream.
Best wishes from the team at Sandersons
★★★★★ 5/5
GoogleSonia F and John G have been of great help so far in the process of buying. Friendly and knowledgable - thank you
Tom · 12 June 2026
Agent replied · 12 October 2026
Thank you very much for your lovely review.
We are delighted to hear that Sonia and John have been of great help throughout your purchase so far. Providing friendly, knowledgeable support and guiding our clients through the process properly is exactly what we strive for as a team.
We really appreciate your kind words and look forward to helping you through the remainder of your move.
★★★★★ 5/5
TrustpilotFantastic Estate Agent
Sandersons managed to sell my house quickly and for a great price. The marketing was very high-end and once we had accepted the offer the sales progression team were also very good. Would highly recommend if anyone is considering which local agent to use to sell their home.
Cat · 23 July 2026
★★★★★ 5/5
GoogleSandersons estate Agents team has bee very good so far during our search process! They were quick, efficient and very easy to chat to. Vicky and Joe are amazing, answering very promptly . We have had a great experience with both organising the viewing and to have our offer accepted!! Thanks for your help.
Maisa · 9 September 2025
Agent replied · 23 September 2025
Thank you so much for your lovely review. We’re thrilled to hear you’ve had such a positive experience with our team during your search. Vicky and I have really enjoyed working with you, from organising the viewing right through to having your offer accepted. We’ll continue to be on hand to guide you through the next stages and make the rest of the process as smooth as possible.
★★★★★ 5/5
GooglePleasant staff. Quick response to any questions. Kept us informed of purchase throughout.
Charles · 12 August 2026
Agent replied · 12 October 2026
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you found our team pleasant, responsive and helpful throughout your purchase. Keeping our clients informed and providing clear communication is something we place a great deal of importance on, so it's fantastic to know this made a difference to your experience.
We wish you every happiness in your new home and thank you again for choosing Sandersons.
★★★★★ 5/5
GoogleExceptional service! Jackie and Antony kept us informed throughout, something we had previously found hard to come by. Thrilled to have both our sale and purchase in the capable hands of the Sandersons Team. Thank you
Jamie · 26 July 2024
Agent replied · 24 October 2024
It has been a pleasure working with you both and we are so pleased we were able to sell your property within a relatively short period to enable you to then purchase your dream home though ourselves too!
Best wishes
Antony, Jackie and the team.
★★★★★ 5/5
GoogleI’m very grateful to Joe and Louise for their help in buying my property. Their expertise and practical advice gave me confidence throughout, and their support made what can be a stressful process feel straightforward. I couldn’t have done it without them.
Charlie · 16 December 2025
Agent replied · 16 April 2026
Thank you for taking the time to share your experience. We are delighted to hear that your purchase went smoothly and that Joe and Louise were able to support you throughout the process. Buying a property can feel overwhelming, so it is great to know their advice and approach helped make everything clear and manageable. We hope you will be very happy in your new home and please do not hesitate to get in touch if we can be of assistance in the future. Your recommendation means a great deal to the whole team at Sandersons.
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