Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThis was the 2nd time that we have sold a property through Sandersons and on both occassions we have been delighted with the overall level of service provided.
In particular we would like to pass on our special thanks to Jane and Charlotte.
Jane for her professional but friendly sales approach.
Charlotte for her excellent communication skills, patience, help and advice progressing the sale through to conclusion.
Tim · 25 August 2024
Agent replied · 24 October 2024
Hi Tim
Thank you for leaving us such a wonderful review. I have honestly enjoyed working with you over the last few months, I shall miss our chats!
I wish you both all the happiness with your move to the West Country and I look forward to confirming completion next month.
Best Wishes
Charlotte, Jane and the rest of the team here at Sandersons
★★★★★ 5/5
GoogleWe purchased our dream home from Sandersons Ashford! What fantastic service we received our enquiries were dealt with promptly. Linda Stephen’s part of the sales progression team went above and beyond to help us! She provided us with everything we needed to keep the sale moving and we completed in just 2.5 months! Ensuring we had enough time to get the Christmas tree up 😂 thank you so much guys truly great service all round!
Daniel · 16 December 2025
Agent replied · 16 April 2026
Thank you so much for your lovely review Dan! It truly was such a pleasure helping you with the purchase of your dream home (and getting you in to put your Christmas tree up in time!). I wish you and Bonnie many happy years in your lovely home, and should you need any help in the future, we'd be delighted to assist. Wishing you all the very best, from Linda
★★★★★ 5/5
GoogleMy sale went through smoothly thanks to Sandersons. Vicky conducted the viewings. Everything was organised, professional, and handled with care. I wouldn’t hesitate to use them again
Ela · 12 December 2025
Agent replied · 12 October 2026
Thank you for your feedback. We are delighted to hear that Vicky’s organisation, professionalism, and care made your sale run smoothly. Your kind words mean a great deal to the team, and we are thrilled you would choose Sandersons again.
★★★★★ 5/5
GoogleA friend recommended Sandersons to us and it was the best decision we could’ve made to use them to sell our property. We met Jane first who made an excellent job of portraying the house. We then had regular contact with Vicky, Joe and Charlotte. They were instrumental in sending viewers who were right for the property and they kept us informed every step of the way. We were delighted when the sale was completed and we will definitely be recommending and using them again.
Graham · 22 October 2025
Agent replied · 12 November 2025
Thank you so much, Graham. We’re absolutely delighted to hear your experience with Sandersons was such a positive one. It was a real pleasure working with you throughout the process, and we’re thrilled that Jane, Vicky, Charlotte, and I could help make the sale as smooth and successful as possible.
We always aim to match the right buyers to the right homes and keep our clients fully informed from start to finish, so it’s wonderful to know that came through in your experience.
We really appreciate you taking the time to share your feedback and for recommending us, that means a great deal to the whole team. Wishing you all the very best for the future, and we’d be delighted to help again whenever the time comes.
Best regards,
Joe and the Sandersons team
★★★★★ 5/5
GoogleWe worked with Shayna to negotiate an offer for a house listed with Sandersons. She was very professional, well informed, and friendly. Her communication was excellent and timely. She worked hard to ensure a successful sale and then progressed the paperwork quickly and efficiently. She is an excellent estate agent and made the process easy.
Lynne · 20 December 2024
Agent replied · 9 January 2025
Thank you for your amazing review Lynne. It has been a pleasure working with you and we are so pleased to have been effective and efficient when achieving a purchase for your dream home. Wishing you all the best, Shayna and the Sandersons team.
★★★★★ 5/5
GoogleWe have had a very good experience buying with Sandersons. Joe Galton was efficient and quick to respond and worked with us and the seller to pull us back over to going with the property Sandersons had listed. We had good experiences with Shayna also who conducted viewings well and with a friendly demeanour.
Ben · 20 December 2024
Agent replied · 27 December 2024
Thank you for your kind and considerate words Ben. You have been a pleasure to work with and we are all so pleased you! Myself, Shayna and the team here at Sandersons really appreciate your comments and we wish you all the best for the future.
★★★★★ 5/5
GoogleI have been supported by Linda at Sandersons UK (Ashford) for the last couple of months and I cannot thank her enough for the hard work she has put in to make this process easier for us. Buying a property can sometimes be complicated and easily delayed, but with Linda's support who was on top of chasing documents, solicitors and answering all my questions, the process went so much smoother. I would also like to thank Shayna who has also supported me at the beginning of the process with all house viewings and answering questions. Excellent service and a super friendly team!
Agata · 20 June 2023
Agent replied · 19 June 2024
Thank you so much for your kind words Agata. It was my pleasure to help you throughout your purchase. I wish you lots of happiness in your new home and hope that we can help you again in the future. Best wishes, Linda, Shayna and the Ashford Team
★★★★★ 5/5
TrustpilotA rare balance of professionalism, whilst feeling as though your best mate is taking care of your sale
So refreshing to find such a professional, considerate and caring estate agent.
From the very first phone call, with John at the Wells branch, through the whole process so far, majority of the time with Kirsten, has felt very comfortable and that we’ve been in extremely safe hands. It seems there is a real skill at Sandersons in matching potential buyers to our home that we’ve cherished for 10 years.
Jacqui · 2 August 2026
★★★★★ 5/5
GoogleWe bought our new house using Sandersons and we extremely pleased with the service they provided. There were a number of issues that could have resulted in the purchase falling through and without their help sorting them out that would have happened.
They were always contactable and responded quickly. When necessary they were proactive keeping everything moving,
Our particular thanks to Cherie who went way beyond what I would have expected. She always replied rapidly, even on Sundays.
David · 20 June 2023
Agent replied · 19 June 2024
Dear David
Thank you for your kind words, we are delighted that you were pleased with the service provided.
I hope you are settling nicely into your new home in a village I know you will be happy to call home!
Best wishes
Cherie & Ashford Team
★★★★★ 5/5
GoogleI would like to thank Joe and Kerry for all their help when purchasing my first home. Their guidance, support and clear communication made the process much less stressful and really enjoyable. I felt well looked after every step of the way and couldn’t have asked for a better team.
Brendan · 16 December 2025
★★★★★ 5/5
GoogleCharlotte has been extremely proactive during the sale of my property. From the introductory phone call to the excited call when I exchanged contracts, she has kept me updated throughout.
Debbie · 10 August 2025
Agent replied · 9 September 2025
Thank you so much for your kind words and recommendation! We're delighted to hear that you had such a positive experience with Sandersons and that the process has been smooth and professional. Our team is always here to provide support, and it’s wonderful to know that you felt well taken care of. If you ever need anything in the future, please don’t hesitate to reach out. Wishing you all the best!
★★★★★ 1/5
TrustpilotWells branch
Wells branch, Pretentious, snobbish and discriminatory.
After booking a valuation the previous day, a representative called me 2 hours before the appointment time to explain that the fees would be a minimum of £4000+vat plus £300 for marketing. Clearly didn't want to sell my property as we are on the lower value side(despite selling my neighbouring property), These people have completely forgotten that we are the customers and without us they would not have a business.
Edmond · 2 June 2026
★★★★★ 5/5
GoogleBoth Cherie and Kerry were invaluable with their support and help during our recent house sale. Their professionalism and expertise helped us navigate an extremely stressful move and I only wish that their other agents in the chain were as proactive and caring.
Thanks again Sandersons for delivering the best service - marketing, sales team and progression all spot on which is way we trust you again and again when it comes to selling our houses.
Alexandra · 20 June 2023
Agent replied · 19 June 2024
Dear Alex and Toby
Thank you for your kind words and for choosing Sandersons UK again to sell your property, we are delighted that we continue to offer a five star service across all aspects of the business.
All the very best in your future endeavours and we hope to work with you again soon.
Cherie, Kerry and the Ashford team
★★★★★ 5/5
GoogleHad a fantastic experience with the Sandersons Ashford Branch - the lady, Vicky was super helpful.
Mia · 16 December 2025
Agent replied · 16 April 2026
Thank you for your feedback. We are delighted to hear that Vicky provided such helpful support and made your experience with our Ashford branch a positive one. Your kind words mean a lot to the team.
★★★★★ 5/5
GoogleI would thoroughly recommend Sandersons from the initial valuation with Antony to the brilliant marketing photos/ videos to viewings they have been very professional and attentive. Always keeping us updated and informed. Sandersons have made the whole process easy with friendly service and great feed back.
Janet · 12 May 2026
Agent replied · 12 October 2026
Thank you very much for your kind words and recommendation, it really means a lot to the team. We are delighted to hear that you had a positive experience from the initial valuation with Antony through to the marketing, viewings, and ongoing communication, as keeping our clients informed and making the process as smooth as possible is exactly what we aim to achieve. I will be sure to pass your feedback on to Antony and the wider team, and we wish you all the very best with your move.
★★★★★ 5/5
GoogleVicky is a superstar! Fast, friendly, and fantastic at what she does. Highly recommend!
Alison · 16 December 2025
Agent replied · 16 April 2026
Thank you for your fantastic feedback. We are thrilled to hear that Vicky’s speed, friendliness, and professionalism made such a positive impression. Your recommendation means a great deal to the team, and we are delighted you had such a great experience with Sandersons.
★★★★★ 5/5
GoogleI honestly don’t think I could have gotten through my house move without Vicky. She was not only knowledgeable but genuinely kind and supportive. She answered every question I had (and I had a lot!) and always made me feel comfortable. If you want an estate agent who treats you like a person, not a transaction, Sandersons is the one for you!
Maddie · 12 December 2025
Agent replied · 12 October 2026
Thank you for your wonderful feedback. We are thrilled to hear that Vicky’s knowledge, kindness, and support made your house move so much easier and more comfortable. It is fantastic to know she made you feel valued throughout the process, and your recommendation means a great deal to the team at Sandersons.
★★★★★ 5/5
GoogleI am very pleased by the excellent support I received by Cherie from the development team at Sandersons.
She was excellent in following through the whole process and informing us about every detail through the process of our house buying. I was impressed by her professional support in ensuring we were updated at every step and also advising us to catchup on anything we were lagging at.
Thank you Loads Cherie!
Lutufullah · 20 June 2023
Agent replied · 19 June 2024
Dear Lutuf
Thank you so much for your kind words, from myself and all the team at Sandersons we would like to wish you all the very best in your new home
★★★★★ 5/5
Googlegreat thanks to Vicky and Linda for all their fantastic work
Ellie · 16 December 2025
Agent replied · 16 April 2026
Thank you for your message. We are very pleased to hear your positive feedback and delighted that Vicky and Linda were able to support you so well. Your appreciation means a great deal to the team. If you ever need assistance in the future, we will be happy to help.
★★★★★ 5/5
GoogleWe were so impressed by the professional service offered by Sandersons, and in particular the dogged determination of Cherie Galley to chase completion in what we were aware was an absurdly tight time frame, keeping in constant contact with both solicitors and chivvying them along, and keeping all parties informed, even when she was supposed to be on her day off. And Joe was brilliant and really helpful from the first viewing. Our daughter and her husband are so pleased. Based on our experience, I would recommend Sandersons to anyone buying or selling. Thoroughly professional, helpful and moreover, friendly. We could not have asked for more.
Crispin · 20 June 2022
Agent replied · 19 June 2024
Dear Crispin
Thank you for your lovely review, it was a pleasure dealing with you and the whole family throughout a fairly complex transaction. On behalf of the whole team we hope that the property renovations go well and wish you all the very best in your future endeavors.
Cherie and the Ashford team
★★★★★ 5/5
GoogleMy whole buying process with Sanderson uk was very smooth, very pleased with their service and helpful customer service,especially Linda from development team was very helpful and her clear communication throughout the process. Thank you so much for your assistance Linda.
Bunu · 20 December 2024
Agent replied · 27 December 2024
Thank you so much for taking the time to leave a lovely review Bunu. It was an absolute pleasure to work on your purchase. I wish you many happy years in your new home and I hope that you think of us should we be able to assist in the future. Best wishes, Linda and the Ashford team
★★★★★ 5/5
GoogleCompletely on the ball, always returned calls promptly and a pleasure to deal with. Thank you Antony for helping with our purchase
Amanda · 10 August 2025
Agent replied · 9 September 2025
Hi Amanda. Thank you for the review, it was also a pleasure dealing with yourself and Mark too. Wishing you a smooth transaction and all the best for the future.
★★★★★ 5/5
GoogleFamily and Friends recommended that we marketed our property with Sandersons and we certainly have not been disappointed . The service from each member of the team has been professional and our property was marketed so well that it has sold within 3 weeks in what has been described as a difficult market . We could not be more delighted with the service we have received.
Hiliary · 6 September 2025
Agent replied · 9 October 2025
Thank you so much, Hilary. We are delighted to hear you’ve had such a positive experience with our team and that your property sold so quickly, particularly in the current market. Recommendations mean a great deal to us and we’re so pleased we could deliver the service you were hoping for. Wishing you all the best.
★★★★★ 5/5
GoogleOur house has been on and off the market for the past three years, but due to the professionalism, motivation and positivity of Antony and his team always coming up with fresh ideas to market our property, we have at last got a buyer.
We have no hesitation in recommending Sandersons Estate Agents.
Suzanne · 24 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
