Sandersons Ashford reviews

★★★★★ 5/5

Google

I first discovered Sandersons when I phoned to look at a property on their books through Rightmove. The lady I spoke to was charming , friendly & efficient. I turned to my husband and said “when we move we must use them “ Our valuer & negotiator Antony Ludkins has been great. He really knows what he is talking about. Always friendly & helpful & always replies to queries rapidly. He has made finding a buyer for our house seamless & stress free. I wouldn’t hesitate to recommend him Also the photos & presentation of the property are excellent & to a higher standard than any other details I have seen. Thank you Antony & all of the Sandersons team.

Jane · 12 September 2026

★★★★★ 5/5

Google

We recently purchased a house through Sandersons Estate Agents in Ashford as part of a relocation, and the service we received from start to finish was exceptional. The whole team was professional, friendly and supportive throughout the process. In particular, Vicky and Joe were outstanding, providing excellent advice, handling negotiations expertly and making every viewing informative and enjoyable. A special thank you must go to Charlotte, who managed the progression of our purchase through what was a very large and complex chain. Her communication, persistence and proactive approach were second to none. Without her dedication and determination, I'm not sure the purchase would have completed. We are incredibly grateful to the entire Sandersons team and wouldn't hesitate to recommend them to anyone buying or selling a home.

Emma · 12 August 2026

★★★★★ 5/5

Google

After being let down on another viewing with a different company, Vicky Pluta immediately offered a viewing for the same evening on a different property and was extremely helpful. She answered all our questions, and even managed to organise another viewing so my partner could see the property too for the next morning. We’re so very grateful for her keenness to help, which shows by the fact we put in an offer on the property the next day. Highly recommend Vicky as your estate agent, a really lovely & informative girl.

Autumn · 12 July 2026

★★★★★ 5/5

Google

I have never had any dealings with Sandersons before this purchase and having been in house sales and progression the majority of my life I must say how pleasantly surprised I was. The communication was great throughout , from the initial viewing with Vicky to the deposit and subsequent exchange.Kerry the progression lady was great and really knew her stuff,Dealing with and liaising with the seller on my behalf in order to get over the line. Thank you Kerry and thank you Sandersons, you've all been awesome!!. Sarah x

Sarah · 12 June 2026

★★★★★ 5/5

Google

Sanderson’s Antony Ludkins has been extremely professional in the marketing of my property, outstanding in all aspects, my past profession involved sales and marketing in my own property business, until my meeting with Antony where he presented Sanderson I was not a fan of High Street agents, often in the past I felt I was just another number to hit sales targets in a quarter and feed bonus’s, Antony changed my opinion he delivered a presentation with “new” fresh ideas, I understand the business and at the moment I know it is a very difficult market, I do not expect an instant sale, but I am confident in the hands of Antony and Sanderson. Matthew was excellent in recording the video and photos to prepare to go to market, equally the marketing and progression teams have delivered excellent communication, working with Antony to ensure timings to enhance weather conditions, even the aspect of the sun positions to presented my properties marketing in the best light( excuse the pun) Antony’s SMART well groomed business dress was impressive, his instant return of all my communications, very important since any prospective buyers I am confident will get instant communication to view. Antony’s presentation was directional, fresh and informative , I was extremely impressed with Sanderson’s marketing material, which he delivered with honestly, instantly and replied to my questions, often out of office hours, indeed a rarity, he is generally interested in developing business and the brand of Sanderson, he showed a true commitment to the seller, he made me feel I was the only one he is working for, he is a real asset to Sanderson and a CREDIT to your business. I am excited to continue my journey with Sanderson.

Lesley · 12 June 2026

★★★★★ 5/5

Google

I recently purchased a property through Sandersons, and I honestly can't rate them highly enough. Everyone I have spoken to, from the sales team through to progression, were really friendly and so knowledgeable. Linda was an absolute gem, guiding us through the process and keeping us informed every step of the way. The communication throughout was fantastic, and it always felt like I could ask any question, no matter how small, without an issue. If I ever have need of an estate agent in the area again, I'd use Sandersons without hesitation.

Dave · 16 March 2026

★★★★★ 5/5

Google

I want to say a huge thank you to Joe, Charlotte, Antonia and Chris for helping me sell my home. From the first conversation to completion, the whole experience was fantastic. They guided me through every step with genuine care, constant communication and real expertise. Their hard work meant we secured a brilliant offer over the asking price and I honestly could not have done it without them. I am incredibly grateful for everything they did and would recommend them to anyone looking to sell. Will certainly be selling with them again in the future!

Ashley · 16 January 2026

★★★★★ 5/5

Google

We recently purchased our dream home through Sandersons and the whole process was seamless! Linda was phenomenal, we couldn't have asked for a better service, she was on hand every step of the way, replying to emails super quickly, always at the end of the phone for queries and she genuinely cared. Linda helped to make what could have been a very stressful process feel exciting and manageable. We are very grateful for the fantastic service we received, our move went through in 10 weeks and that is thanks to Linda nudging things along nicely, we don't believe it would have processed so quickly if it wasn't for her efforts. She's a superstar! We fully recommend Sandersons to anyone looking for a new home!

Bonnie · 16 December 2025

★★★★★ 5/5

Google

I would like to thank Joe for his excellent advice while I was looking to buy a property. His knowledge of the market and straightforward guidance made a real difference and helped me feel confident in my decisions. I would also like to give a special thank you to Linda for the fantastic job she did progressing the sale. She kept everything moving, communicated clearly and dealt with any issues quickly, which made the whole experience far less stressful. Together they provided a first class service and I am very grateful for their hard work and support throughout.

Lainey · 12 December 2025

★★★★★ 5/5

Google

I would like to express my sincere thanks to Joe and Ant from the sales team, and Kerry from the progression team, for doing an outstanding job in selling my home. From the very first conversation, their professionalism and commitment were clear. Joe and Ant delivered excellent communication, sound advice and genuine enthusiasm, securing strong interest and guiding me confidently through the sales process. Kerry then ensured everything progressed smoothly, keeping me well informed and dealing with every detail quickly and efficiently. The whole team made what can be a stressful experience feel straightforward and well managed. I highly recommend their services to anyone considering selling, as the support and results have been exceptional.

Luke · 12 December 2025

★★★★★ 1/5

Trustpilot

How Can a Leaseholder Be Left Without Any Way to Communicate?

My experience with Sandersons UK has been extremely disappointing. Over a prolonged period, I have found it increasingly difficult to communicate with the company. In my experience, emails have not received substantive responses, issues raised through the property portal have not been properly addressed, and correspondence sent by Special Delivery has resulted only in acknowledgements or no meaningful response. Attempts to resolve matters by telephone have also failed to provide any effective resolution. As a leaseholder, I find it deeply concerning that I have been left without what I consider to be any effective means of communicating with my managing agent, particularly when matters affecting the management of my home and the governance of the residents' management company remain ongoing, including proposals to amend the Articles of Association. This is particularly worrying because, if an emergency or urgent maintenance issue affecting my property or the communal areas were to arise, especially outside normal office hours, I do not know how I would be able to report it or obtain assistance. That is not a position that any leaseholder should reasonably find themselves in. I referred my complaint to The Property Ombudsman (TPO). However, my understanding is that TPO did not investigate the merits of my complaint and made no findings on the issues I raised because it considered that they fell outside its remit. I remain in correspondence regarding that decision, as I struggle to understand how concerns about being left without any effective means of communicating with a managing agent fall outside the scope of an ombudsman scheme for property management. I also have an ongoing complaint before The Property Institute (TPI) concerning professional conduct, and I await the outcome of that review. Good property management depends on openness, transparency and effective communication with leaseholders. Unfortunately, that has not been my experience.

Mark · 28 July 2026

★★★★★ 5/5

Google

I would like to thank Joe and Louise for an excellent job while I was looking to buy my home. Their friendly approach, clear communication and genuine interest in finding the right place made the whole experience much easier. They were always available to answer questions, offer advice and keep me updated at every stage. Their professionalism and patience were greatly appreciated and I would be happy to recommend their service to anyone looking to move.

Reece · 16 December 2025

★★★★★ 5/5

Trustpilot

Excellent from the start

Sandersons were excellent from the beginning. Property particulars were accurate with superb photos. As I was selling an age restricted flat it was not the easiest property to market. However, they went the extra mile and I had several viewings, which resulted in a sale at a very acceptable price😊 Would particularly like to thank Antonia and Louise who both kept in contact regularly and updated me as things progressed. Moving is always stressful but Sandersons certainly did their best to try to make the process as smooth as possible, many thanks. Have already recommended them to neighbour.

Nick · 21 July 2026

★★★★★ 5/5

Google

We had the absolute pleasure of working with Kerry throughout the sale of our home, and she has been nothing short of amazing. From start to finish, Kerry was professional, approachable, and always ready to help with any questions we had along the way. Her communication was excellent, clear, timely, and reassuring, which made the whole process feel so much smoother and less stressful. Kerry genuinely cared about us and our situation, and it really showed in the way she went above and beyond to support us. We are so grateful for her hard work and dedication, and we couldn’t recommend her highly enough. Thank you, Kerry, for making such a big difference during such an important chapter in our lives! And thank you to all the Sandersons team for the support and help throughout. Shane & Danielle x

Car · 16 September 2025

★★★★★ 1/5

Trustpilot

A disappointing experience

Unfortunately, my experience left me feeling that I was not valued as a customer by the Wells branch. Throughout my dealings with Sandersons, there appeared to be a lack of proactive sales strategy and a limited ability to adapt when the property failed to generate an offer. More disappointingly, however, was the apparent lack of willingness to understand and take accountability for my concerns. I was ultimately left with the impression that protecting the company’s position was given greater priority than delivering a high standard of service and maintaining a positive customer relationship. I would not recommend.

Miss · 25 September 2026

★★★★★ 5/5

Google

I cannot recommend Sanderson's enough. Vicky was super prepared and gave me a detailed viewing of the property and showed as equal enthusiasm as me, I was left with nothing unanswered and could easily make a decision to offer. Secondly, a big thank you to the amazing support throughout the purchase process from Charlotte. Charlotte has answered my many questions clearly and with efficiency, helped manage my stress levels and throughout the process I have felt truly supported. Charlotte goes above and beyond to ensuring things get sorted. I am so excited for the next phase in my life thanks to the team!

Rebecca · 10 August 2025

★★★★★ 5/5

Google

I recently purchased a home through sandersons. Vicky has been absolutely amazing throughout our move. She was patient, supportive, and genuinely cared about making the process as smooth as possible. Nothing was ever too much trouble and she always went the extra mile. We felt completely looked after, and we’re so grateful for everything she did. Highly recommend Sandersons if you’re looking to sell !

Cassis · 12 December 2025

★★★★★ 5/5

Google

Massive thanks to Ant and Joe for helping me buy my home. They made everything easy from start to finish and were always there to answer questions and keep me updated. Nothing was too much trouble and I honestly can’t thank them enough for the hard work they put in. If you’re looking to buy a place, I’d definitely recommend speaking to these guys.

Ashley · 16 December 2025

★★★★★ 5/5

Google

Recently purchased a property with Sandersons as first time buyers, I have to say - Kerry Blue kept me updated thru out the process and has been a diamond. We completed fairly quickly both being chain free. Even after completion - Kerry is still on the end of the phone / email for my questions!! Nothing is too much for her. Thanks for making this transaction run as smoothly as possible.

Roxanne · 3 October 2025

★★★★★ 5/5

Google

Absolutely amazing estate agents. From the moment Jane comes to value your property, through to the progression department, Vicky, James and all the staff you are made to feel supported and important. They are all very professional but treat you like a human being. We are mid way through our sale and I would highly recommend that you contact Sandersons if you want a service that is bespoke to you as they really do listen and take on board your views aswell as offering their professional advice.

Nicky · 12 August 2026

★★★★★ 5/5

Google

Thank you to Joe and Jane for their excellent advice while I was looking to sell my home. They really stood out from the other estate agents I spoke with, offering clear guidance, honest feedback and a genuine understanding of the local market. I will definitely be coming to them when the time comes for me to go to the market.

Kieran · 16 December 2025

★★★★★ 5/5

Google

I would highly recommend Anthony Ludkins at Sandersons. He was so accommodating and kept going that extra mile for us beyond he’s job discription which I rarely find. In all one of the best estate agents I’ve met so far. Lee up the good work Anthony. 😃 …

Nichola · 26 March 2026

★★★★★ 5/5

Google

First-class support from start to finish. As a first-time buyer, I was extremely nervous, but Vicky made the whole experience super easy. She explained the process clearly, and didn’t make me feel silly for asking questions. She helped me understand the whole process and was always easy to reach. I’m so grateful for her help in securing my new home.

Sian · 12 December 2025

★★★★★ 5/5

Google

I bought my house earlier in the year and couldn't recommend my experience with Sanderson's more highly. I would particularly like to thank Joe who did an outstanding job. His knowledge, guidance and support made the whole process smooth and stress-free. I truly appreciated his professionalism and would highly recommend him and Sandersons to anyone looking to buy.

Simon · 16 December 2025