Trusted Agent profile · Ashford
★★★★★
242 reviews across 2 platforms
Ashford, TN24 8JR
Part of Sandersons, see every office.
Sandersons's office in Ashford, at Ashford, is rated 4.8 out of 5 across 242 reviews on two platforms, including 206 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Sandersons Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
The Trusted Agent 2026 results for Sandersons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
GoogleNo hesitation in providing a 5 star review. Sales team are excellent - very thorough and professional. Throughout my dealings with the branch I have felt my requests and instructions have been carried out with regular updates start to finish. Antony and his team have be excellent. Thanks guys
5/5
GoogleI bought my first house with Sandersons Estate Agents in Ashford. Excellent and customer friendly service, very professional and hardworking team. I can't thank enough for the incredible service provided by the team. My special thanks to Charolette, Antony and Jacqui...Thanks a million Sandersons. Keep up the good work.
5/5
GoogleNancy was absolutely amazing and so very helpful!! Very lovely lady!PositiveResponsiveness, Professionalism
Thank you for the lovely review and 5 stars. Best Wishes, Nancy
5/5
GoogleFrom start to finish Sanderson's have excelled in every area, making what can be a stressful process as easy as possible. I am a returning customer and simply would not use any other agent. In these days of poor customer service, Sanderson's go the extra mile to ensure satisfaction. Well done to all the team!PositiveProfessionalism
Dear Andy Thank you so much for your lovely review. It has been an absolute pleasure. On behalf of myself and Sandersons we hope to work with you again in the future. All the best. Kerry.
5/5
GoogleI had the pleasure of dealing with Joe in regards to sales properties. He was fantastic.
Hello Zara, thank you for your glowing review for Joe. We are very pleased you enjoyed your service with us and we look forward to working with you again in the near future. Best wishes, Joe and the Sandersons team.
5/5
GoogleKerry handled both my sale and purchase and was efficient and responsive throughout and both processes went very smoothly.
Thank you so much Tony, it has been a pleasure to work with you on both your sale and purchase. I wish you all the very best in your new home. Warmest wishes, Kerry
5/5
GoogleCherie was great, always quick to respond and very helpful
Thank you for your review
5/5
GoogleThey've set the standards for others to aspire too! The most proactive and communicative Estate Agents we have ever used, they were faultless, and there wasn't anything that was too much for them. They took full responsibility for making our move happen from the point we viewed the property to the point we went to collect the keys!
Hi Jody. Thank you for the glowing review, it's nice that our hard work and dedication can be appreciated by buyers such as yourselves as well as our vendors. We would all like to wish you a happy future in your new home.
5/5
GoogleVery friendly, approachable and professional Estate Agents. We sold our property through them, and although their commission is slightly higher than others in the area, you get what you pay for! Would definitely recommend.
Thank you for your kind review Nick. It was an absolute pleasure assisting you with the progression of your sale and hope you think of us again in the future. Best wishes, Linda
5/5
GoogleVery helpful and patient when it comes to letting a property and responding to any query. Sandersons has the access to firms to get maintenance done quickly to keep the clients happy and safe.
Thank you for your kind words and 5 star review. We take great pride in being able to assist you with your queries. I look forward to continuing to work with you. Best Wishes Harry
5/5
GoogleFirst class service from the team at Sanderson Ashford branch. I would recommend them to anybody looking to sell their home. I would like to mention Cherie especially as she went above and beyond to get to get the sale of our home over the line. Huge thanks.PositiveResponsiveness, Quality, Professionalism
Dear Dave Thank you for your kind words, I am so pleased we managed to sell the house and exchange contracts in such a short period of time and I wish you all the very best in your new home Cherie
5/5
GoogleI would recommend without doubt Sandersosns Ashford Estate Agents as the team was very helpful and supportive through our buying/selling journey. I wish all the best to the whole team 🙂 …
Thank you so much Angelina for the lovely review. It has been a pleasure and we wish you and your family all the very best for the future in your new home. All the very best Sandersons.
5/5
GoogleYou can't ask for better service ! At some point, solicitors were making things difficult and Sandersons team helped us to get things done. We really appreciated the support and the good advice all along. Would certainly recommend Sandersons and would definitely use them again.PositiveResponsiveness, Quality, Professionalism
Dear Carine Thank you for your kind words, I am delighted that you were pleased with the service during your purchase and the whole team would like to wish you all the very best in your new home. Cherie
5/5
GoogleSandersons (Cherie and Joe in particular) went above and beyond with our purchase. We will certainly use them in future should the need arise, and would thoroughly recommend their professional but personal service. Can't thank them enough.PositiveResponsiveness, Quality, Professionalism, Value
Dear Georgia Thank you for your kind words all of the team at sandersons would like to wish you all the very best in your new home Cherie
5/5
TrustpilotExcellent service from Glen Ford who…
Excellent service from Glen Ford who fitted our shutters,he was friendly professional and did an amazing fit! Thanks Glen,you did an amazing job and so tidy....love our shutters thanks to your fitting.
5/5
GoogleFriendly, approachable and happy to answer any questions that we had Helpful with the application process Would use again.
Hi George Thank you so much for taking the time to leave us a 5 star review. Best Wishes
5/5
GoogleWe found Joe from Sandersons very professional, enthusiastic and efficient. He worked had to achieve the deal but with a personal and professional approach.
Hi Mark It's been great working with you and I wish you all the best. Joe
5/5
GoogleSimply the best estate agents we have dealt with, having been involved in the sale and purchase of 8 properties we have experienced quite a few and Sandersons and especially Jane Hills were amazing.
5/5
GoogleI can’t speak highly enough of all the team at Sanderson and would recommend them to anyone , the service provided not just finding prospective buyers but the chasing of solicitors to finally giving me an exchange, from the beginning I knew they were a fantastic team , everyone I spoke to was very helpful I cannot praise them enough the advice was second to none you most definitely get what you pay for and they were worth every penny ,Ceri and Jane are simply the best ‘ Thank you all so much
5/5
GoogleI can’t speak highly enough of all the team at Sanderson and would recommend them to anyone , the service provided not just finding prospective buyers but the chasing of solicitors to finally giving me an exchange, from the beginning I knew they were a fantastic team , everyone I spoke to was very helpful I cannot praise them enough the advice was second to none you most definitely get what you pay for and they were worth every penny ,Ceri and Jane are simply the best ‘ Thank you all so much
1/5
TrustpilotDo not rent with Sandersons!
This is the 2nd time I have rented with them, I thought maybe the 1st time around we were just unlucky...but no. Customer service is awful! Do not expect a response to emails the first time, you have to send at least 2 to get an answer within 2 weeks! The staff are so grumpy and rude. The maintenance reporting system is awful, it asks you to call to report and then you're told you've done the wrong thing. They are all serving to the landlords, not to service the tenant at all. If you think you will get your deposit back...think again. I have rented with 6 different agencies and always got my full deposit back, apart from Sandersons even after leaving the property in an even better condition than received.I am yet to find out what will happen with my current deposit. Many other problems throughout the past year that I have never experienced with any other agent. DO NOT RENT WITH THEM!
5/5
GoogleWe brought through Sandersons and from the first viewing to the moment we exchanged, Sandersons have been constantly professional all of the way though. They kept us continuously updated and happily chased where needed. I would defiantly recommend them for anyone buying or selling.
Thank you for your review. We hope you have settled in nicely to your new home.
1/5
TrustpilotAbhorrent
Terrible experienceI ordered over £440 worth of items online they decided to only send 2 items , the rest of the £297.50 items were never received. They fob you off ignore you and pocket the funds from you, then are completely indifferent thereafter. I STILL HAVE NOT RECEIVED THE ITEMS NOR HAVE THEY GIVEN ME MY MONEY BACK. This is theft.
5/5
GoogleGreat professional service from start to finish. The process was easy it was well explained and staff were always happy to help with any questions. Very pleasant experience considering how stressful house hunting can me. Highly recommended and a well deserved 5 stars.PositiveProfessionalism
Thank you very much for leaving us such a lovely review. You were so prepared and well organised, it was a pleasure. All the best in your new adventure.
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Yes. In The Trusted Agent 2026 awards: Sandersons, Ashford won Gold.
Tell us what you need and we'll put you in touch. Sandersons Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
