S J Smith Estate Agents Ashford reviews

★★★★★ 5/5

Google

Would just like to thank S J Smith for doing such a brilliant job in selling the bungalow, procedure was easy and very quick..sold within a couple of weeks. Agents kept us up to date through the whole marketing to sale process, I would definitely recommend them and would like to give a 5 star review. Couldn’t fault them at all and the staff are very approachable, friendly and very helpful with any questions that arose. Well done S J Smith.👏👏👏.

Tara · 29 May 2024

★★★★★ 5/5

Google

I would like to take this opportunity to make people aware of how professional SJ Smith estate agents are. They provided excellent communication skills and the added benefit of being available to their customers until 7pm. They have excellent market knowledge, and are absolutely fantastic in closing deals. They've gone above and beyond to meet my Dad's needs and have exceeded his expectations. With a guiding hand they've helped him immensely to resolve any issues promptly. They stand out from the rest of the crown. Highly recommend to anyone selling or buying property in the Ashford area. Well done to all involved.

Samantha · 29 May 2024

★★★★★ 5/5

Google

We had a fantastic experience with SJ Smith. Chad and the team were highly professional, responsive and skillfully navigated our house sale, which made the entire experience smooth and successful. I would have no hesitation in recommending their services.

Jacqui · 30 November 2023

★★★★★ 5/5

Google

SJS marketed my house in Ashford in 2023 when the market had slowed down considerably. They persevered with us and we eventually sold after 8 months. The team were supportive, approachable, well organised and easy to communicate with. SJS were also very supportive during the conveyance process including harmonising communication across the chain which prevented any misunderstandings and ensured things kept moving. Overall, would highly recommend SJS as an estate agent. Grateful to them for getting us through what is In aria leave a difficult experience.

Davinder · 29 March 2024

★★★★★ 5/5

Google

We are currently selling with this company and so far I have been more than happy with there service, from day 1 they have been very professional and enthusiastic. We have had a good number of viewings and the team seems to go the extra mile ,i will add to this review in the near future when the sale goes through Following on we have now completed our sale I would just like to say that SJ Smith have been excellent during the whole process,all the staff are friendly and nothing appears to be to much trouble to help,we were kept updated at every stage ,if I was thinking of moving again I would have no hesitation in using their services again

Darrell · 29 March 2024

★★★★★ 5/5

Google

We sold my father's home after he passed away through SJ Smith, Chad and his team Nicola, Robert and Louis were fantastic very proactive in following up viewings and enquiries keeping us informed every step of the way, eventually finding the perfect young couple for my childhood home. I would certainly say they are the best agents around the Ashford area and can highly recomend them.

Ray · 29 August 2019

★★★★★ 5/5

Google

Chad and the team were very helpful in helping us with our purchase and constantly communicating with everyone in the chain.

Anahaad · 23 September 2024

★★★★★ 5/5

Google

We couldn't have asked for a better estate agent than S J Smith team of Ashford branch when we were in the market to buy our first home. They have been the epitome of professionalism, courtesy and patience from the word go. Right from front end sales people like Louis, who was kind enough to call us back after 1 month after one property we were gunning for fell through, showed us the property that is soon to become our first home. He accommodated multiple viewings of the property, not once showing any signs of complaints. Once the offer was accepted we were smoothly transitioned from one champ, Louis, to another champ Nicola who was the sales progressor. Nicola has been patient taking out time to answer every question, few borderline silly, never once failing to update us on the progress. You have found your biggest supporter in us Nicola, Louis, Rob and Chad. Just have a look at their professional video ads they upload onto the websites like Zoopla or on their YT channel. All the homes are neatly presented, there is no sales gimmicks. We are lucky to have found this team. Customer service isn't easy, however SJ Smith are beating it day in and day out and this is the reason they deserve my highest recommendation.******* 7 stars.

Subbu · 13 January 2023

★★★★★ 1/5

Google

Unfortunately my Daughter and her friends have had a bad experience with this company. They took a holding deposit and are now refusing to refund it after telling them they failed the referencing. One of the girls had not even submitted her documents yet so could hardly fail. They have called them liars and have done credit checks on garantors without asking their permission. They also told my Daughter on the phone that the reason for keeping the holding deposit was referencing costs, which is illegal. They are now saying that the 3 friends were aware that they wouldn't get their deposit back, which is untrue. They now have to find somewhere else to rent and pay yet another holding deposit. Be very careful!!

Sarah · 28 February 2024

★★★★★ 5/5

Google

We bought our home through SJ Smith. Louis was very helpful all the way throughout. All SJ smith is really helpful. We also used thier mortgage advisor as well solicitors all of them were just brilliant.

Kunal · 30 November 2023

★★★★★ 5/5

Google

We purchased out new property through SJ Smith and moved in today thanks for all your help especially Simon kept us updated throughout well done guys

Sarah · 9 August 2025

★★★★★ 5/5

Google

I just want to say a big thank you to SJ Smith (Robert & Simon) for being such a helpful estate agents. We really appreciated you squeezing us in for a late & Last minute viewings. Once our offer was accepted, we were impressed with how professional and responsive you've been. Approximately 12 weeks from offer acceptance to completion, without any issues. Thank you all for making the process smooth for us.

Queency · 28 June 2024

★★★★★ 5/5

Google

Brilliant communication, support, and guidance on a multitude of things. SJ Smiths were constantly providing me updates and ensuring everything ran and smoothly as possible. Very glad with their services!

Lee · 28 February 2024

★★★★★ 5/5

Google

As a landlord trying to rent my property I dealt with Michael in the Lettings team and found him to be polite, professional and courteous at all times. He was incredibly proactive and showed several prospective tenants the property within hours of it being listed. Excellent service, would definitely recommend and will use SJ Smith from now on to manage my property portfolio.

Tracy · 29 August 2019

★★★★★ 5/5

Google

By far one of the best estate agents that I’ve brought from. Simon was an absolute God send and made the entire process easy, quick and simple which was amazing! Would definitely recommend to use them!

Navjot · 2 October 2023

★★★★★ 5/5

Google

Excellent experience with SJ Smith. I sat back for 10 months knowing I wanted to sell my flat but thinking I'm going to have to rent it out when I purchased my new home. I had watched 2 of my neighbours put their flats up for sale one for 4 months which was pulled off the market unsold and the other was still on 10 months later unsold. Admittedly they were both overpriced for the current market. I really didn't want to rent so thought I'd give selling a go but didnt hold much hope with the market conditions Louis we have dealt with before when we purchased this flat. We called him back round and he advised in the pricing and said they would get it sold for what they advised. I still didn't believe him. 2 weeks later we had a buyer I was shocked. Throughout the sale Chad and Simon have constantly given us updates, chased and pushed through the sale working with both solicitors. It took them 3 months to find a buyer and sell our flat which is very impressive in the current market. Very professional service provided throughout and I wouldn't hesitate to recommend them again. We have both sold and purchased through SJ Smith.

Liam · 30 December 2023

★★★★★ 5/5

Google

Chad and the team have been amazing from start to finish. we originally advertised our house with an alternative estate agent and the service was not very good. We found a house we wanted to buy with SJ smiths and decided to sell our house through the same estate agent, best decision we ever made. updates from start to finish have been amazing. Thank you, from the Darbins x

Kim · 28 August 2023

★★★★★ 5/5

Google

Posting on behalf of my daughter and son in-law Imelda South - The team at S J Smith were great, nothing was ever too much trouble and Nicola was always on hand to deal with my calls. We are really grateful for the service and wouldn't hesitate in recommending the team at S J Smith. Thank you to Louis for finding us our home and Nicola in pushing the sale through and getting us our forever family home. Imelda and John South TW15

Chris · 28 August 2022

★★★★★ 5/5

Google

My partner and i recently bought our first home from S J Smith and from start to finish they were excellent. From arranging a viewing, to keeping us updated throughout the whole process and being able to answer all our questions and queries in a very timely manner. There was a number of difficulties with the sale, however Nicola went above and beyond in helping these difficulties get resolved, keep us in the loop, offer support and guidance and ensure that the sale happened as quick as possible. If not for Nicola i honestly don't think the sale would have gone ahead! Thank-you Nicola and thank you S J Smith!

Lincoln · 28 August 2022

★★★★★ 5/5

Google

We bought and sold through SJ Smith and can't recommend them enough. Everyone at the office is great but we knew we were in safe hands with Louis from the off. He was so knowledgeable and took the time to listen to what was important to us. He was always available to talk things through and help solve any issues. Nothing was ever too much trouble and he continually went over and above - genuinely a really nice guy! Nicola was also amazing, so efficient and made what was a very difficult process as painless as possible. We are very grateful to both of them for all of their help!

Louise · 28 August 2022

★★★★★ 1/5

Google

Worst estate agent ever. From the get go the viewing was cancelled 3 times then arranged after I said I'm making a complaint for wasting my time having to travel 100 miles for viewing but I was given 5min speedy viewing like racing. Then move in time cancelled and postponed twice. They promised to professionally clean the place but they didn't see attached disgusting photos. No fridge freezer in place and paint was not done although agreed. Agent wasted 1 whole day of my annual leave time and logistics which has financial implications on me. Contact all their managers and no one acknowledged the complaint. When I asked for the manager who promised all will be ok they said he's not there and they don't have his mobile number. Toilet was stained. Carpet soaking wet. I do not recommend this even to my enemy.NegativeResponsiveness, Quality, Professionalism, Value

Ali · 28 August 2022

★★★★★ 5/5

Google

SJ smith has been managing my property and I am really happy with them. they are able to get things done efficiently and with budget friendly options. I recommend other landlords to also consider SJ Smith!

OSMAN · 23 September 2025

★★★★★ 5/5

Google

Absolutely top notch. Worked so quickly to get the job done. Thank you so much especially to Simon for constantly keeping us updated on the progress of buying Would highly recommend 🙏🙏🙏 …

Samantha · 21 October 2025

★★★★★ 1/5

Google

Urgent Warning: Nightmare with S J Smith Lettings Ltd My heart breaks as I share my brother's harrowing experience with S J Smith Lettings Ltd. After paying a deposit, the property became unavailable, leading to chaos and negligence in finding an alternative. The unprofessional conduct of employees, including Jorden Gillum, Laura Viviani, Steve, and Eshan, was disgraceful. Phone calls were abruptly terminated, and official phones were used for slang. The refund process was a debacle; receiving less than entitled and misleading advertisements on their website added to the frustration. I urgently seek a complete refund and accountability for the agency's actions. My brother's distress deserves compensation. Potential tenants, please beware and approach with extreme caution! Immediate attention from the agency is crucial.

Kamran · 30 November 2023