S J Smith Estate Agents Ashford reviews

★★★★★ 5/5

Google

Been with S J Smiths as a tenant for over a year now. Haven't really had many issues with the place, a couple of occasions we've had to ring twice to remind about something, but other than that it's been smooth. Everyone we've spoken to seems down to earth and helpful. Special shout out to Jay Hobbs, he's been a great help recently in securing our 2nd property with them. We've had a change of circumstances with our current rental property meaning we've had to move out. He showed us a place he thought was a good fit, which we have secured and now don't have to stress about finding somewhere else.

Luke · 28 August 2023

★★★★★ 5/5

Google

I recently sold my property through SJ Smith's, and can't recommend them enough. From the moment I met Chad, I knew SJ Smith's were the Estate Agents for me. He was friendly yet professional and instantly put me at ease about selling my property. My original sale unfortunately fell through (Through no fault of SJ Smith's) but the team were very quick to organise another open day, which presented a few potential buyers for me. The team talked me through my options and I decided on a 2nd buyer. I then dealt with Nicola who was a brilliant help. My sale was held up by the buyer's Solicitors, and Nicola & Rob were so helpful with chasing things up, communicating with me every step of the way. I can't thank Chad, Nicola & Rob enough for everything they did for me! Because of them, I would thoroughly recommend SJ Smith's and will definitely be using them again in the future!

Cara · 28 August 2023

★★★★★ 5/5

Google

Robert and Chad dealt with us and we received fantastic service from them. As a first-time buyer, we had no idea of the process but Robert was really helpful and attentive at every step of the way. A very smooth and quick process from start to finish. Robert always replied quickly wherever we enquired about something. We would definitely recommend then to anyone who is looking to buy a property. Once again thank you so much S J Smith Ashford team and specially Robert.

Rana · 28 August 2023

★★★★★ 5/5

Google

We sold our first home and bought the next with the fantastic help of SJSmith. Louis, Rob and Nicola were outstanding throughout the whole process, which can of course be a little stressful; they kept us informed with any updates in a timely manner and were professional throughout. On moving day, everything went incredibly smoothly - we are so happy in our new home! We will definitely be recommending SJSmith to our friends/family and wouldn’t hesitate to use them again. Thank you so much. Eloise and family.

Eloise · 28 August 2023

★★★★★ 5/5

Google

WE have rented through SJ Smiths for the last two years and the management team looked after us really well, Especially Patrycja Stefanska, who dealt with issues in a timely manner, always got back to us and there was never any problems at all. Thankyou

Louise · 31 October 2023

★★★★★ 5/5

Google

We would like to say a massive thank you to Chad and louie for all the help and great advice when we brought our house. I’ve met a few estate agents but no one came close to them, We wished we had met them when we were putting our house on the market they made it so stressfree . I would definitely would recommend anyone selling or buying a house to go to them . Definitely five stars .

Tammy · 28 August 2023

★★★★★ 5/5

Google

I have seen using S J Smith for the past 13 years. I have sold 2 of my residential homes and also used them as a management agency for a letting. Today I exchanged on my final sale of a property in the area. They have been amazing to work with. Efficient, polite and most importantly fair. Keeping me in the loop at each stage of the process and I highly recommend them.

Linsey · 16 October 2024

★★★★★ 5/5

Google

Me and my family just finalized our new home with S J Smith Estate Agents - Ashford and we wanted to say a big, fat, giant THANK YOU to Chad and Nicola!!! You guys, were absolutely amazing!! We have our new home because you were right there, next to us in every step of the way. Been professionals, supportive, patient, ready to answer on our endless questions and deal and comfort our fears. Thank you again ☺️☺️

Margarita · 28 August 2023

★★★★★ 5/5

Google

Very pleased with the service from AJ Smith. Particularly would like to thank Simon Cresswell for all his help as he has been very helpful a brilliant service Rita and John Nicholas

John · 29 May 2024

★★★★★ 5/5

Google

Very professional service from start to finish .Thank you Louis, Rob, Chad & Simon , we could not fault anything and would highly recommend you to anyone looking to sell or buy.

Sally · 29 May 2024

★★★★★ 5/5

Google

Professional, responsive service from Chad, Simon and the team. Provided excellent marketing and guidance when going through the house sale process and kept momentum going when set backs incurred. Excellent customer service.

Michael · 29 May 2024

★★★★★ 5/5

Google

Would just like to thank S J Smith for doing such a brilliant job in selling the bungalow, procedure was easy and very quick..sold within a couple of weeks. Agents kept us up to date through the whole marketing to sale process, I would definitely recommend them and would like to give a 5 star review. Couldn’t fault them at all and the staff are very approachable, friendly and very helpful with any questions that arose. Well done S J Smith.👏👏👏.

Tara · 29 May 2024

★★★★★ 5/5

Google

I would like to take this opportunity to make people aware of how professional SJ Smith estate agents are. They provided excellent communication skills and the added benefit of being available to their customers until 7pm. They have excellent market knowledge, and are absolutely fantastic in closing deals. They've gone above and beyond to meet my Dad's needs and have exceeded his expectations. With a guiding hand they've helped him immensely to resolve any issues promptly. They stand out from the rest of the crown. Highly recommend to anyone selling or buying property in the Ashford area. Well done to all involved.

Samantha · 29 May 2024

★★★★★ 5/5

Google

We had a fantastic experience with SJ Smith. Chad and the team were highly professional, responsive and skillfully navigated our house sale, which made the entire experience smooth and successful. I would have no hesitation in recommending their services.

Jacqui · 30 November 2023

★★★★★ 5/5

Google

SJS marketed my house in Ashford in 2023 when the market had slowed down considerably. They persevered with us and we eventually sold after 8 months. The team were supportive, approachable, well organised and easy to communicate with. SJS were also very supportive during the conveyance process including harmonising communication across the chain which prevented any misunderstandings and ensured things kept moving. Overall, would highly recommend SJS as an estate agent. Grateful to them for getting us through what is In aria leave a difficult experience.

Davinder · 29 March 2024

★★★★★ 5/5

Google

We are currently selling with this company and so far I have been more than happy with there service, from day 1 they have been very professional and enthusiastic. We have had a good number of viewings and the team seems to go the extra mile ,i will add to this review in the near future when the sale goes through Following on we have now completed our sale I would just like to say that SJ Smith have been excellent during the whole process,all the staff are friendly and nothing appears to be to much trouble to help,we were kept updated at every stage ,if I was thinking of moving again I would have no hesitation in using their services again

Darrell · 29 March 2024

★★★★★ 5/5

Google

Chad and the team were very helpful in helping us with our purchase and constantly communicating with everyone in the chain.

Anahaad · 23 September 2024

★★★★★ 5/5

Google

We sold my father's home after he passed away through SJ Smith, Chad and his team Nicola, Robert and Louis were fantastic very proactive in following up viewings and enquiries keeping us informed every step of the way, eventually finding the perfect young couple for my childhood home. I would certainly say they are the best agents around the Ashford area and can highly recomend them.

Ray · 29 August 2019

★★★★★ 5/5

Google

We couldn't have asked for a better estate agent than S J Smith team of Ashford branch when we were in the market to buy our first home. They have been the epitome of professionalism, courtesy and patience from the word go. Right from front end sales people like Louis, who was kind enough to call us back after 1 month after one property we were gunning for fell through, showed us the property that is soon to become our first home. He accommodated multiple viewings of the property, not once showing any signs of complaints. Once the offer was accepted we were smoothly transitioned from one champ, Louis, to another champ Nicola who was the sales progressor. Nicola has been patient taking out time to answer every question, few borderline silly, never once failing to update us on the progress. You have found your biggest supporter in us Nicola, Louis, Rob and Chad. Just have a look at their professional video ads they upload onto the websites like Zoopla or on their YT channel. All the homes are neatly presented, there is no sales gimmicks. We are lucky to have found this team. Customer service isn't easy, however SJ Smith are beating it day in and day out and this is the reason they deserve my highest recommendation.******* 7 stars.

Subbu · 13 January 2023

★★★★★ 1/5

Google

Unfortunately my Daughter and her friends have had a bad experience with this company. They took a holding deposit and are now refusing to refund it after telling them they failed the referencing. One of the girls had not even submitted her documents yet so could hardly fail. They have called them liars and have done credit checks on garantors without asking their permission. They also told my Daughter on the phone that the reason for keeping the holding deposit was referencing costs, which is illegal. They are now saying that the 3 friends were aware that they wouldn't get their deposit back, which is untrue. They now have to find somewhere else to rent and pay yet another holding deposit. Be very careful!!

Sarah · 28 February 2024

★★★★★ 5/5

Google

We bought our home through SJ Smith. Louis was very helpful all the way throughout. All SJ smith is really helpful. We also used thier mortgage advisor as well solicitors all of them were just brilliant.

Kunal · 30 November 2023

★★★★★ 5/5

Google

We purchased out new property through SJ Smith and moved in today thanks for all your help especially Simon kept us updated throughout well done guys

Sarah · 9 August 2025

★★★★★ 5/5

Google

I just want to say a big thank you to SJ Smith (Robert & Simon) for being such a helpful estate agents. We really appreciated you squeezing us in for a late & Last minute viewings. Once our offer was accepted, we were impressed with how professional and responsive you've been. Approximately 12 weeks from offer acceptance to completion, without any issues. Thank you all for making the process smooth for us.

Queency · 28 June 2024

★★★★★ 5/5

Google

Brilliant communication, support, and guidance on a multitude of things. SJ Smiths were constantly providing me updates and ensuring everything ran and smoothly as possible. Very glad with their services!

Lee · 28 February 2024