S J Smith Estate Agents Ashford reviews

★★★★★ 5/5

Google

Simon is most helpful, stayed on top of things proactively. Local firm so you can visit and get things done also.

Narbad · 16 February 2026

★★★★★ 5/5

Google

Robert Pearce and the team were really brilliant with helping us find a lovely new home, it was never any problem for them to let us do block viewings seeing up to 6 to 7 houses in one day. They always make an effort to do their best and are extremely professional and will do their best to help find your dream home. They are the best Estate Agents as far as we are concerned and we would highly recommend them as the number 1 Agents in Ashford. Mr & Mrs Randhawa

Gagan · 30 December 2023

★★★★★ 5/5

Google

Very Professional Experience From the moment we gave our instructions to Louis to put our home on the market, my partner and I knew we were in good hands. We got regular feedback soon after each viewing took place. The most reassuring thing is that SJ Smith will only take a property off the market once they feel confident in a buyers’ intention to buy and this was really tested when our 1st buyer. Although she really wanted to buy her home her buyer seemed to have problems getting a mortgage. Once this was proven to be the case, Louis called to say we needed to remarket which we did and now we’re moving to our new home in a couple of weeks. Thank you Louis, Rob and Simon for all your great work in getting us moved. We really don’t believe we could’ve done it without you professionalism and help. Kind regards - John & Kathryn

John · 30 December 2023

★★★★★ 5/5

Google

Amazing service from everyone from the team. Chad has such a great team at S J Smith and they have all done amazing jobs in helping us purchase a property. Simon again a great job in keeping us updated throughout this sale and even a nice phone call when we exchanged contracts a lovely touch that was. To Tim who first gave us our viewings professional and again answered anything we wanted to know about the property great service. Thank you Chad for your work and helping us in this adventure & to your team for being such professionals.

Liam · 10 May 2025

★★★★★ 1/5

Google

Urgent Warning: Beware of S J Smith Lettings Ltd! My brother's experience with S J Smith Lettings Ltd has been a nightmare. After eagerly paying a deposit, he faced chaos when the property became unavailable, leading to a rushed search for an alternative. Negligence in addressing contract concerns, unprofessional conduct from employees like Jorden Gillum, Laura Viviani, Steve, and Eshan, and a disastrous refund process have left us shocked. Their misleading advertisements only added to the frustration. We urgently seek a complete refund and accountability for their unprofessional conduct. This has caused significant distress, and potential tenants must cautiously approach. Let my brother's ordeal serve as a warning - be safe, be aware, and avoid S J Smith Lettings Ltd at all costs!

Fari · 30 November 2023

★★★★★ 5/5

Google

As first time buyers me and my partner didn’t know what to expect… From the beginning Hamza was superb, very helpful and attentive. Always willing to help with whatever queries we had for the beginning stages (we had plenty!). Hamza even checked in with us at the end, which was a nice gesture! Simon was then forwarded to us for the remainder and was super helpful via email or phone! Always kept us up to date. No task was too small or too big for the team at SJ Smith. Massive thank you to you both! Highly recommend these guys and the estate agent as a whole.

Christopher · 30 November 2023

★★★★★ 5/5

Google

Simon was very patient and helpful with us throughout the whole process. He regularly kept us up to date and chased others when needed. Thank you Simon for all your help!

Vinny · 2 November 2025

★★★★★ 5/5

Google

Charlotte has been an absolute star and what a great asset to the SJ Smith team. A breath of fresh air and fantastic communicator and really knowledgeable about …

Kuldip · 16 November 2025

★★★★★ 5/5

Google

I've had the pleasure of having my rental property managed by SJ Smith, and I must say, the experience has been nothing short of exceptional. In particular, I'd like to commend Jorden, who has been overseeing the day-to-day management of my property. Her professionalism, dedication, and attention to detail have truly stood out. One of the standout qualities of Jorden is her impeccable communication skills. She ensures that I am always in the loop regarding any updates or changes related to my property. Whether it's a minor maintenance issue or a significant decision that needs to be made, Jorden is always proactive in reaching out, explaining the situation, and providing clear recommendations. Furthermore, her efficiency in actioning tasks is commendable. There have been instances where issues arose, and before I could even process the information, Jorden had already taken steps to address them. This kind of prompt response not only ensures the well-being of my property but also gives me immense peace of mind as an owner. In an industry where effective communication and swift action are paramount, Jorden truly shines as a beacon of excellence. I feel fortunate to have her manage my property and would highly recommend SJ Smith, especially Jorden, to any property owner looking for top-tier management services.

Christopher · 31 October 2023

★★★★★ 1/5

Google

Worst services , SJ smith team never provide support on the maintenance issues, I have been struggling to get washing machine issue resolved from over 3 weeks but there is no positive response from their end. They had committed to resolved any issue within a weeks time but that’s never been the case. Highly disappointed with their services and never recommend.

Ram · 16 March 2026

★★★★★ 1/5

Google

Unprofessional and Unreliable Avoid at All Costs Even this one star is like an Oscar for them if it’s someone who dealt with them once giving them one star. I’ve never encountered an agency as unprofessional and disorganized as this one in Ashford. They repeatedly cancel property viewings at the last minute not once, not twice, but multiple times…often with the same tired excuse that they “don’t have access.” If that’s the case, why are viewings being booked in the first place? What’s even more frustrating is that they show complete disregard for your time and effort. I traveled over 150 miles for a scheduled viewing, only to have it cancelled without any real explanation or apology. It’s clear they don’t value their clients’ time or money. To make matters worse, they’ve been known to take offers and even deposits on properties without the landlord’s knowledge. That’s not just unprofessional,it’s highly unethical. Please do yourself a favour and read the negative reviews. The glowing ones are clearly fabricated or incentivized…they don’t reflect the reality of dealing with this agency. In my experience, nothing about their conduct is professional. They will waste your time, your money, and test your patience to the limit. Steer well clear.

Mahin · 23 September 2025

★★★★★ 5/5

Google

I just bought a house advertised by SJ Smiths and I had a generally good experience. It was a bit chaotic at times (not remembering what stages we were on, and what was still pending) and a race against time, but I think with the upcoming SDT tax changes, they must have been extremely busy and it's totally understandable. They were also very prompt in chasing the solicitor they have a partnership with (I decided to go with their suggestion). That is probably the only thing I think there's some room for improvement, their partnership for conveyancing services, although they make up for it by being totally on top of them. Thanks to Simon, Robert and Tim. As a FTB, it was a very pleasant experience, and it was all completed very quickly, despite the busy period.

Salvatore · 25 March 2025

★★★★★ 1/5

Google

It was our first time privately renting, we booked a viewing at a property, this was the welcome laura gave us "This will have to be quick, as i have other viewings soon". The staff at sj smith Ashford Middlesex were a complete nightmare, everyone we spoke to was rude or spoke down to us, we placed a holding deposit on a property that was perfect us, while undergoing the referencing process I failed due to bad credit rating. So they said can you get a guarantor, we couldn't, so they said can you get 6 months rent upfront, we manged to get the £14000 they were asking for, but then it came back that they still said no. So I pretty much begged a friend to be a guarantor for us, told sj smiths I had this guarantor, he sent his details, we waited yet again for days for an answer. They still said no. The whole experience was meant to be a happy time for our family, but the staff made it a complete nightmare, we were constantly chasing them, but when they wanted something from us it had to be instant. After all this they refused to give the holding deposit of £470 back. So we had to fight to get that back, which we did in the end. I see all these other reviews saying how nice they are, we genuinely did not see that in them. I've just come back to edit, if you look at all the bad reviews, it's the same thing, rude staff and no communication. Just shows it must be true if everyone has experienced the same thing with them. And the stupid same edited reply sent to everyone from them, because they don't have answers because they know they are in the wrong, they should be ashamed of themselves, it says they take pride in their customer service. If they take pride in the customer service we received, they should close up shop asap. Responding to your reply s j smith, what did you do to help us move forward, we did everything you asked, got the 6 months upfront plus another 2 months from council, got a guarantor aswell everything you asked, and you still said no after we paid £470 holding deposit

Jamie · 28 August 2023

★★★★★ 5/5

Google

S J Smiths have been amazing throughout the last few months with it being our first time buying. Louis was great when we first viewed the property and made sure that we walked away from the viewing with all the information we needed. Chad was a great help when we made our offer and was great at responding on the phone or over email as soon as possible. Simon was a star! A great help as our sales progressor and getting the answers we needed in a very short amount of time. We are super pleased with how our experience as first time buyers went with the support of S J Smiths as our estate agents!

Mia · 28 August 2023

★★★★★ 5/5

Google

We bought our new Home through S J Smith Estate agents, And Simon & Robert Have been absolutely fabulous. I cannot fault them. Their commitment To ensure in a smooth process with the purchase was second and none. And we cannot thank them enough for all their support time and effort We are most appreciated, thank you both so much. Best wishes, Mr. And Mrs. Allen.

Denise · 16 January 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with S J Smith Estate Agents, and their service was outstanding. Special thanks to Robert and Simon, who were professional, knowledgeable, and incredibly helpful throughout the process. Their expertise and availability for any questions were invaluable along with their friendly approach, made the entire experience enjoyable. I highly recommend SJ Smith Estate Agents for their exceptional service and dedication.

Megan · 29 May 2024

★★★★★ 5/5

Google

I’ve had a fantastic experience with S J Smith, in particular Simon and Chad - they have been so communicative throughout the entire process. I always got quick responses to emails and they endeavoured to answer any question I had promptly. They were also very accommodating in regards to viewing times, allowing me to visit the property on evenings and weekends where other agents were much more restrictive. Can’t thank them enough!

Laura · 30 December 2023

★★★★★ 5/5

Google

I was able to gather valuable insights from the initial encounters, and once Chad shared his marketing strategy for my property, the process went exceptionally well. Additionally, Louie and Simon were consistently accessible over the phone, providing frequent updates and diligently following up with solicitors for any progress. Without hesitation, I highly recommend SJ Smith for anyone looking to buy or sell a property, as they will undoubtedly exceed your expectations.

Pat · 30 December 2023

★★★★★ 5/5

Google

I would like to express my sincere thanks to Simon Smith for all his help and support. …

Jas · 16 December 2025

★★★★★ 5/5

Google

SJ Smith are beyond brilliant. Our house sale went so smoothly, solely down to SJ being so efficient, positive and present. Great, great team. Rob is excellent, very experienced and easy to deal with . Simon in after sales is superb, so calm and tireless. Got our sale through with ease. Thank you SJ! Cannot recommend you enough!

DCD · 28 July 2024

★★★★★ 5/5

Google

I am more than satisfied with the service provided by S J Smith. From Louis initially seeing my flat and he and Rob conducting viewings I was kept advised and given feedback at all stages. Once I accepted an offer Simon kept in regular contact, liaising constantly with the solicitors and advising accordingly. I would recommend S J Smith without hesitation and would give 6 stars if that were possible.

Lmwmoto2 · 31 October 2023

★★★★★ 2/5

Google

The level of service from Sam Colomb was poor. No direct telephone number to contact him or leave messages, slow to return phone calls, doesn't seem to read his emails often. Clearly SJ Smith do a good job for some customers but not all. Pity as very interested in a house but won't pursue it now.

Cheeky · 6 August 2024

★★★★★ 5/5

Google

THANK YOU! From start to finish service was amazing. It was the first time we had sold a property and Rob was on hand to answer any questions. Simon what can I say, always being at the end of the phone or email to deal with with frustrating bits and pieces. Would highly recommend.

Laura · 22 August 2024

★★★★★ 5/5

Google

I can say SJ Smith Estate agents went extra mile during the purchase process , especially Simon Gresswell who supported us at every step of the process, friendly, respectful, understanding and polite through and through .

Simon and team were brilliant keeping us in the loop whilst the mortgage offer was being processed. I cannot fault them at all. I highly recommend SJ Smith Estate Agents.🤩🤩

Daniel · 22 May 2025