S J Smith Estate Agents Ashford reviews

★★★★★ 5/5

Google

We had a very tight turn around, Chad From S J Smith Calmed us down and worked very professionally, explaining how to streamline the process, to the point where we, as first time buyers, took all his advice. We got the keys 2 weeks before we needed to vacate our existing property. Very good communicator,

Paul · 16 October 2024

★★★★★ 5/5

Google

My husband and I were first time home buyers and we bought towards the end of 2020 from a family who was represented by S J Smith. Thy were professional, quick to respond and helpful through every step of the process which had a lot of ups and downs due to various other factors. Special shoutout to Nicola/Louis who were the people we personally dealt with - you guys are awesome!

Abi · 28 August 2022

★★★★★ 5/5

Google

Whether buying or selling, Simon and his people are Agents you can trust absolutely to work in your best interest. The whole team are simply brilliant. Pricing was flawless; enthusiasm, execution, detail, reportage and negotiating skills second to none. We had a firm offer on our property within two weeks of their appointment as our Agent. Because of Covid and the ramifications around timing amd pricing, closing the deal took a little longer, with the whole team persisting tirelessly and with great creativity to square a pretty big circle. So pleased, couldn’t recommend them highly enough!PositiveResponsiveness, Quality, Professionalism, Value

Derek · 28 August 2020

★★★★★ 5/5

Google

I was extremely happy with the service I received from the beginning; with Louis and Chad who looked after the negotiation and sale of the property, right through to the completion of the sale with Nicola. Nicola was incredibly efficient with all of the paperwork which needed completing, and continued to keep me updated and in the loop throughout the process. She was helpful and offered exceptional customer service. I would not hesitate to recommend this company and would use them again in the future.

Martin · 28 August 2020

★★★★★ 5/5

Google

SJ Smith are second to none. They were recommended to me by word of mouth and I was not disappointed. From start to finish they made light work of selling my property. The house sold within 3 weeks of going on the market straight after the first lift of lock-down. Nicola worked tirelessly together with my Solicitor (recommended by SJ Smith - very impressive) to ensure the rest of the chain kept a tight ship. I have absolutely no hesitation in recommending SJ Smith myself. Their responses were always quick, nothing was ever too much trouble and I was made to feel a VIP. Huge thanks to Chad, Nicola, Rob, Karen & Louis.PositiveResponsiveness, Quality, Professionalism, Value

J · 28 August 2020

★★★★★ 5/5

Google

Outstanding service from SJSmith for our sale and purchase this summer. Rob and Louie were constantly on the phone communicating with regards to viewings and buyers. Nicola was amazing at seeing our sale and purchase through to completion - she has the patience of a saint!! Would highly recommend. 😊 …

Ashford · 14 January 2019

★★★★★ 1/5

Google

Scam and Completely Unprofessional Absolute joke of an agency! I wouldn’t be surprised if their properties don’t …

Dear · 16 November 2025

★★★★★ 5/5

Google

Excellent, friendly, professional and hard working Estate Agents. We have used them twice as a purchaser in 2018 and as a seller in 2024. Chad marketed our home and sold it for us in 5 days! Simon has kept us informed throughout the sale process and chased the chain. Very happy to recommend SJ Smith.

Susan · 13 August 2024

★★★★★ 5/5

Google

Can’t recommend them enough. This property was the 5th I have bought and by far the best agent I have dealt with. Frankie was great at keeping me in the loop and actually listened to what I wanted! Unlike others that constantly send you details of properties which aren’t right at all. Once accepted the team were fantastic at keeping me and my solicitor informed and now very happy to be in.PositiveResponsiveness, Professionalism, Value

Adam · 28 August 2021

★★★★★ 5/5

Google

I would highly recommend S J Smith, they gave a first class service from start to finish, keeping us informed at all times.

Barbara · 23 September 2025

★★★★★ 5/5

Google

Rare that I leave reviews, but felt compelled to in this case. Chad and his team are straight talking, honest & professional. From initial valuation, to marketing, sale and completion, Chad guided me through the whole process. His communication is second to none, and could not respond sooner to emails/texts/calls. There simply is no better in Ashford. Would not hesitate to use again.

Steve · 13 January 2023

★★★★★ 5/5

Google

I worked with Chad, Louis and Nicola on the selling of my property in Ashford, and the purchase of a new property with them also. They are honest, decent professionals that have a lovely friendly approach and I cannot recommend them enough. I dealt with other estate agents in the area, with tough sales pitches, and sometimes forcing properties on us, but SJ Smith only contacted us with properties we would like; also they took amazing pictures of my property which really made it easy and quick to sell for a good price in this market! Thanks all! Sindy & James

Sindy · 14 January 2020

★★★★★ 5/5

Google

From the very first contact Chad and the team have been fantastic. Friendly, supportive and ever professional, every step of the way to buying a house has ensured things have run smoothly and kept us well informed. We were able to see a good selection of houses, with different potentials, and we felt valued and listen to as a client. Chad understood what we wanted, and our budget, and ultimately found the perfect property for us. Highly recommend.

Simon · 28 August 2020

★★★★★ 5/5

Google

SjSmith and in particular Chad Newbould have been excellent in achieving a sale on behalf of my daughter. Despite some challenging difficulties, not of their making, they have been conscientious and dedicated in providing regular contact, updates and accesibility. I would highly recommend them as an Estate agent, who clearly have their clients at heart.

Rod · 28 August 2023

★★★★★ 5/5

Google

We bought and sold our property with S J Smith. We worked with both Ashford & Staines branches who were great. Rob & Louis were great with our viewings in Ashford and Nicola was fantastic in progressing the sale of both properties. Thanks for helping us get our dream property and selling our home too.

Daniella · 28 August 2023

★★★★★ 5/5

Google

Hi. SJ smith estate agent. They are best. I got my purchase on time. And they gave me best service. Thanks a lot. Mr Simon & ma’am Emily Thansk once again.

Kawal · 9 April 2026

★★★★★ 5/5

Google

Communication 10/10. Appreciated customer service from Emily. Very hospitable.

Liv · 16 January 2026

★★★★★ 5/5

Google

Outstanding service from begging to end. Apt`s to visit my house was quick, information given, discussion of price and pictures were spot on. Marketed within days and viewings almost immediately. Very Professional - special mention to Nicola who was outstanding -with a challenging buyers solicitor -she literally called me everyday with updates and suggestions on how we can progress. Would strong recommend - no need to look elsewhere - make them your first and only call !!!! Thanks SJ Smith from Satti

Satti · 29 August 2018

★★★★★ 5/5

Google

I had a seamless experience purchasing a property through SJ Smith's Ashford Branch. Chad was exceptionally helpful from the get go and was always quick to respond, he actually personally recommended the property I bought to me and it was an absolute gem so I'm very grateful to him. I'd also like to thank his colleague Nicola for all her assistance throughout the process. SJ Smith are a class act and I would have no hesitation in using them again.

Steven · 29 August 2018

★★★★★ 5/5

Google

Chad, Robert and Simon were diligent and patient on every step of the process, thanks guys, highly recommended. Lee Beuzeval

Lee · 28 August 2023

★★★★★ 1/5

Google

I have been working with many real estate agencies in the area over the last years and my experience with them has been awful! In terms of how they conduct business, in terms of service (talking with 3 different people for one property with no mobiles), in terms of communication (very impolite). STAY AWAY, there are numerous other agencies in the area.

George · 13 January 2024

★★★★★ 5/5

Google

Chad Newbould and the team at SJ Smith's handled an apartment sale for us during Lockdown (2020). We were selling an inherited property at a distance, and they dealt with the challenges of this situation and the difficulties of this period very professionally. They were also excellent in responding to our needs, both large and relatively small issues that arose. Would recommend this Estate Agents without any hesitation.PositiveResponsiveness, Professionalism, Value

Robert · 28 August 2021

★★★★★ 5/5

Google

We recently sold our property via S J Smiths and they were all exceptional. They respected that our house was our home and were never pushy with us. Chad, Nicola and Louis went above and beyond to help our sale and purchase go through successfully. They were all friendly, professional and were always on hand to use their wealth of experience to guide us through the process.PositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 28 August 2021

★★★★★ 5/5

Google

I had a really positive experience with the S J Smith Estate Agents. They were consistently good with communication throughout the process, making sure I was informed at every step. I was surprised by how quickly they got my property on the market, and their support was always accessible for any questions I had. I wouldn't hesitate to recommend them based on the smooth experience they provided.

Tomasz · 28 August 2023