Trusted Agent profile · Ashford
★★★★★
307 reviews across 2 platforms
6 Station Approach, Ashford, TW15 2QN
S J Smith Estate Agents's office in Ashford, at 6 Station Approach, is rated 4.6 out of 5 across 307 reviews on two platforms, including 299 Google reviews rated 4.6.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
GoogleSimon and Chad have been very supportive during our sale and purchase which would have been even more stressful without them
Hello Ravindra, thanks for the review. We'll pass your kind comments over to Simon, Chad and the rest of the Ashford team.
5/5
GoogleI sold my shared ownership property using SJ Smith in Ashford Middlesex. These guys got me buyers within 3 days of listing and sold in less than a week. Interviewed a few estate agents but Chad from SJ Smith had outstanding presentation and was knowledgeable. Chad Louis, Frankie and Nicola are extremely professional, helpful, reassuring, knowledgable and efficient. Can’t fault these guys. Always available to answer any queries and keep you informed throughout your transaction. Highly recommend SJ Smith to family, friends and anybody searching for the best estate agent in the Spelthorne area. So grateful.
5/5
GoogleI recently sold my detached property in Ashford, Middlesex using S J Smith. Throughout the whole process they have acted extremely professionally and were very quick to respond to any questions or queries. They presented a number of realistic purchasers and when I had a purchaser pull out very late in the day they had a very good reserve prospect that enabled me to save my own purchase. They were always willing to accompany prospective purchasers meaning I was not expected to be present and when the transactions neared conclusion liaised extremely well with all parties, chasing solicitors for progress but not over doing it. I highly recommend their services.
5/5
GoogleThe best estate agent in Ashford by far. Experienced agents, not like the majority of others in the area who send round 16 year olds to do viewings who don't have the first clue about selling anything let alone a property. Highly recommended, got me a sale in difficult market conditions and were great throughout the process all the way to completion.
Thank you for the cracking review! We wish you and the family the best of luck moving forward.
1/5
GoogleVery bad communication . We rented a house that was quite expensive. They promised professional cleaning, which they lied about and it wasn't done. They were very kind as they took a £ 11,600 deposit. Then the communication stopped. The house has many problems but never responded.NegativeProfessionalism
Hi Gnaskov, we are sorry to see your 1-star review. We would really like the opportunity to speak to you directly. Could we please ask that you get in touch by calling 01784 243333 or emailing Lettings-office@sjsmithestateagents.co.uk at a time that is convenient to you? Thank you.
4/5
GoogleWe found SJsmith fantastic at getting people through the door for viewings and there seemed to be lots of people interested. They seem solely focused on the sale. We found there wasn't one agent allocated to sale so had a few agents showing people around and sometimes the agent didn't have all the details about the house. Slightly disappointing that once property sold we didn't really here from them and they didn't always return calls, which is a shame.
5/5
GoogleThe team at SJ Smith were fantastic, especially Chad, Rob and Nicola who we dealt with the most. They helped us with selling and buying and were always available to help with any queries. Great service and would highly recommended. Thank you
5/5
GoogleAbsolutely fantastic service, particularly from Louis and Chad to sell our house recently. We really were up against the odds and we weren't sure that everything would go through but they sold our house each time almost within 24 hours. They are efficient and have excellent communication. They work well with you to ensure you receive the outcome you require. Thanks again to everyone at SJ Smith!
5/5
GoogleHave used this estate agents for well over a year searching for our ideal home. Louis and Simon couldn't have been more helpful from viewing to completion. Well recommended.
Hello Ian, thanks for leaving a review. We hope you enjoy your new home. We'll pass your comments over to Louis, Simon and the Ashford team.
5/5
GoogleFrom start to finish SJ Smith have been excellent.All the team were friendly, professional and efficient.Communication was excellent.and the marketing and organisation of house viewings were efficient. We received immediate and frequent feedback. Once our sale progressed we encountered some difficulties. Nicola the sales progressor was fantastic and did over and above what could be expected to help us solve the problems and finally complete our sale.Would highly recommend. Thank you to all the team.
5/5
GoogleTop class team - Rob, Nicola and Chad were always on hand to ensure that the process moved forward as quickly as possible. Polite, courteous and trustworthy. Recommend highly if you are looking for a reputable Estate Agents.
5/5
GoogleVery professional, kept me up to date with progress. Very easy to talk to. Would recommend.
Hello Anne, we appreciate the review. Pleased to hear you'd recommend us. We'll pass your kind words over to the Ashford team.
5/5
GoogleA job well done on the property purchase. Always kept informed. Only pleasant impressions.
Hello Василь, thanks for leaving a review. We'll pass your kind words over to the Ashford team.
5/5
GoogleExcellent service from start to finish. Simon and Hamza are amazing and they keep us up to date with our process.
Hello Tharaphe, thanks for the review. We'll pass your kind comments over to Simon, Hamza and the rest of the Ashford team.
5/5
GoogleService from SJ Smith estate agents, was excellent. Nothing is too much trouble. They are amazing always working to achieve results. Would highly recommend them. Thankyou
Hello Janice, thank you for your review. We are pleased to hear you would highly recommend us and will pass your kind comments over to the Ashford team.
5/5
GoogleHello everyone. I just sold my property with S.J. Smith and I'm really happy with my decision. They are very professional. Special thanks for Mr Robert who has done professional valuation of the property, professional photos and professional advice. Special thanks for Mr Chad who has been with me through whole process of selling. He always been available (even when days off), very active in communication with other involved parties.I can honestly recomend SJ Smith as a really professional team.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery supportive and helpful team. Thank you so much to guide through the whole process.
Hello Sandeep, thanks for the review. We'll pass your comments over to the Ashford team.
1/5
GoogleNo credible for appointments People's time is not yours to say come on time and you won't come Bad experience
Hi Ymamha, we are sorry to see your 1-star review. We are unable to link you as a customer from your username above, so it's difficult for us to be able to respond accurately, but of course, we are keen to speak with you to learn more. Could we please ask that you contact us by calling 01784 243333 or emailing ashford@sjsmithestateagents.co.uk at a time that is convenient to you? Thank you.
5/5
GoogleAmazing service! My partner and I have just purchased our first home and needless to say we were stressed, but Louis and Nicola at S J Smith were so responsive, so helpful and so friendly! I had many questions and needed a lot of guidance but never once felt like a burden! They are true professionals, and take all the hassle away from buying a house, and went above and beyond to help us, even with regards to things they didn’t need to, they still helped! I could not recommend enough!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleFrankie and Chad did a great job. They replied to my emails and phone calls quickly and professionally and let me know what needed to be done for my first home purchase. The whole process from when my offer was accepted to completion just took slightly over 3 months which is very speedy considering the current situation in the world. I am so glad that I bought from SJSmith Estate Agents Ashford!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAmazing service start to finish. Regan helped me solve my issue quickly. Thank you!
Hello Kayley, thanks for the review. We'll pass your comments over to Regan and the rest of the Ashford team.
5/5
GoogleI recently let my property through SJSmith Ashford. I was very impressed by how hard working and professional they are. Michael Brooks led me through every step of the process from start to finish and took a lot of the stress away.I found Michael to be friendly , honest and an asset to the company. He was always available on the phone and responded to my emails very quickly. I would recommend SJ Smith without reservation.PositiveResponsiveness, Professionalism, Value
5/5
YellHouse buying made easy.
Simon Smith made selling my house very easy. He was honest and upfront with all the details. Within an hour of signing up with him he had matched a potential buyer with my house. An hour later they were viewing my property and by the next morning it was sold. I moved 12 weeks later. After a very disappointing try with an on-line agent it was reassuring to have Simon with me doing the job that I was paying him for.
5/5
GoogleAbsolutely fantastic service just sold my house with SJ Smith Robert and Simon helpful calm and brilliant communication
Hello Lyn, thanks for taking the time to leave us a review. We'll pass your kind words over to Robert, Simon and the rest of the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
S J Smith Estate Agents's Ashford office has 307 reviews across two platforms: 299 on Google, 8 on Yell.
S J Smith Estate Agents Ashford is rated 4.6 out of 5 across all 307 reviews, and 4.6 out of 5 on Google from 299 reviews.
S J Smith Estate Agents Ashford, 6 Station Approach, Ashford, TW15 2QN.
