Trusted Agent profile · Ashford
★★★★★
317 reviews across 2 platforms
6 Station Approach, Ashford, TW15 2QN
Part of S J Smith Estate Agents, see every office.
S J Smith Estate Agents's office in Ashford, at 6 Station Approach, is rated 4.6 out of 5 across 317 reviews on two platforms, including 309 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. S J Smith Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
GoogleFrankie and Chad did a great job. They replied to my emails and phone calls quickly and professionally and let me know what needed to be done for my first home purchase. The whole process from when my offer was accepted to completion just took slightly over 3 months which is very speedy considering the current situation in the world. I am so glad that I bought from SJSmith Estate Agents Ashford!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAmazing service start to finish. Regan helped me solve my issue quickly. Thank you!
Hello Kayley, thanks for the review. We'll pass your comments over to Regan and the rest of the Ashford team.
5/5
GoogleI recently let my property through SJSmith Ashford. I was very impressed by how hard working and professional they are. Michael Brooks led me through every step of the process from start to finish and took a lot of the stress away.I found Michael to be friendly , honest and an asset to the company. He was always available on the phone and responded to my emails very quickly. I would recommend SJ Smith without reservation.PositiveResponsiveness, Professionalism, Value
5/5
YellHouse buying made easy.
Simon Smith made selling my house very easy. He was honest and upfront with all the details. Within an hour of signing up with him he had matched a potential buyer with my house. An hour later they were viewing my property and by the next morning it was sold. I moved 12 weeks later. After a very disappointing try with an on-line agent it was reassuring to have Simon with me doing the job that I was paying him for.
5/5
GoogleAbsolutely fantastic service just sold my house with SJ Smith Robert and Simon helpful calm and brilliant communication
Hello Lyn, thanks for taking the time to leave us a review. We'll pass your kind words over to Robert, Simon and the rest of the team.
5/5
GoogleWe have received outstanding customer service from SJSmith twice. Firstly when we purchased our property five years ago: Simon, the company director, showed us around and was very knowledgeable and answered all of our questions in a polite and very professional manner. He negotiated with the vendor extremely well on our behalf. Secondly when we sold our house recently: Chad, the branch manager, is a great asset to SJSmith. He always greeted with a big smile on his face even when things were tense. He is very professional and extremely resilient when it comes to difficult situations. We felt always reassured when he was dealing with our enquiries, was always very prompt and looked after us throughout the whole process extremely well. SJSmith found us a buyer after four days. Rob’s negotiating skills were remarkable as well. I highly recommend them!
5/5
GoogleSj Smith has been very helpful and extremely professional. From Letting to Sales I have been dealing with them for last 6 years. I can't speak highly enough of Louis. He is very professional and friendly. He is very informative and always keeping me informed about the vendor sales. I have bought 4 properties from Louis and Chad. Great team and great customer service. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRobert and Chad from Smiths have been incredibly helpful and proactive in selling my place. Professional, easy to work with and made the whole process smooth even when unexpected items came up from the other side. In those times they got things moving without me having to ask. Highly recommend!
5/5
GoogleChad and Nicola have been amazing. From selling our property in March to finally exchanging yesterday - 4 August. It’s been a rollercoaster of a journey for all. These guys have been outstanding and would recommend to anyone selling in Ashford and surrounding areas. Keep up the amazing work guys n girls. And heartfelt thanks for getting us to our new life by the beach!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAmazing team of Estate Agents, who I couldn’t recommend more. We had a few bumps in the road, nothing within their control, but the guys got us through it. Kept us up to date throughout, and I will definitely be using them to sell when the day finally comes!
5/5
GoogleWonderful estate agents. Opted for SJ Smith to sell a property after probate and from offer to completion, we went through 3 buyers, through no fault of the agent. Each time the sale fell through, they picked up again with pro action and kept me in the loop always.
5/5
GoogleMy experience with SJ Smith has been a very positive one. Dealing with Rob, Nicola and Chad over the last few months has been a pleasure. They have been easy to talk to and always kept me up-to-date with what's going on . I would recommend anyone wanting to buy a house in the area to use them!
1/5
GoogleBeware Date of property listed - 31/4/2025 Date of viewing - 1/04/2025 … More
5/5
GoogleI have been hugely impressed with SJ Smith Estate Agents who have made my selling experience as smooth and hassle free as possible. Chad, Rob and Nicola have all looked after me very well, been very helpful and kept me well informed throughout the whole process. I would not hesitate to recommend SJ Smith Estate Agents.
5/5
GoogleMy partner and I had a good transition getting the apartment .They constantly called us to update us on proceedings . I comment the property management too as they are very friendly ,helpful and professional.We got a lot of assistance with documentation and paperwork
5/5
GoogleSJ Smith has been really helpful throughout the process of moving. Always there to answer the hundreds of questions I would throw at them ( sorry Frankie & Louis 🤣) and I was really impressed at the support I received from Nicola in helping getting the exchange through, she really stepped up for me☺️PositiveResponsiveness, Professionalism
5/5
GoogleI don’t normally leave reviews but I felt compelled to do so! Fantastic lettings and property management team. From viewing the property to moving in, it has been plain sailing. I would highly recommend these guys. Thank you!
5/5
GoogleFriendly and professional through out the process. Phil has helped us every step of the way and now living in our dream house. I wouldn't hesitate to recommend them to anyone in the future
5/5
GoogleChad Newbould, you are a super star, it was difficult house to deal with given how many complications it had with people and legal aspects, I would have lost hope you were absent in the events. If I come back to S J Smith ever in future its because of your service. You make the company look great.
5/5
GoogleJordan from SJsmiths has been amazing and really helpful in getting any queries resolved and answered! The rest of the team have also been a tremendous help and friendly whenever we need to contact them.
5/5
GoogleSuch good customer service, and very supportive through out the process. Communication was amazing and everyone we dealt with was helpful and always kept us up to date. Thank you everyone at SJS Smith for all your help throughout the process and we can’t wait to move into our new home.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleMy experience of S J Smith has been nothing but positive! From the viewing to completion they went above and beyond to make sure everything was sorted and we were happy with all that was happening. Honestly if you're thinking of using them don’t hesitate they are fantastic. Thank you S J Smith for helping us buy our first home!
5/5
GoogleWe have recently exchanged and awaiting completion on our property. Chad, Nicola and the whole SJ Smith team has been extremely helpful, professional and friendly. They provide a high level of communication and kept us up to date and informed at every stage of the buying process. We highly recommend them!PositiveResponsiveness, Professionalism
5/5
YellGreat service
S J Smith Estate Agents are worlds apart from others in the industry. Responsive, professional, competitive prices and exceptional service. The team at Ashford are first class and I would highly recommend them. As both a buyer and vendor they have never let me down. You won't regret using S J Smith Estate Agents!
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Tell us what you need and we'll put you in touch. S J Smith Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
