Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe can honestly say that Mockford and Hunt are the best estate agency we’ve ever come across. We are repeat customers and we knew that they would be our first choice when choosing to sell our home. Tim, Charlotte and Frances have worked so hard on our sale and onward purchase with a different agency and we couldn’t have come this far without their help! Contracts are now exchanged and we’re looking forward to our moving day. We 100% recommend using Mockford and Hunt to sell your home! Thank you all!
Clare · 8 October 2024
Agent replied · 24 August 2024
review. You have been a pleasure to work with once again and we are delighted that we have now got you to the point of exchange. It's not been an easy chain to progress as you well know but we are so glad that we found a resolution to get it over the line. Good luck with the packing and we look forward to seeing you on moving day!
★★★★★ 5/5
GoogleTim showed us a couple of houses locally, & he offered us some good suggestions on areas to look at as we don't know the town very well. He also took the time to find out what was important to us in our proposed house search, and made some good suggestions on the viewings. After offering on a house with another agent, I contacted Tim for his thoughts on whether I needed a survey as I haven't moved for 30+ yrs, & he has gone the extra mile to assist us. He took the time to go check out the house online & gave his opinion about the condition, but didn't try to influence us. He has also given us good info about using a local surveyor for a homebuyers report if we do decide to have one, and all this despite us not buying a house through him. He is genuinely interested in helping buyers find the right house, and makes the experience more personal than other agencies. I would definitely recommend his agency to anyone thinking of buying or selling their home.
Marie · 8 October 2024
Agent replied · 24 August 2024
Hi Marie. Thank you so much for your heartfelt review. Helping our customers is not just a job for us, we love what we do and we don't think it takes much to give people like yourself some good guidance so that you can be sure to find the right property to suit your very own requirements. After being in the industry for a number of years, it's a pleasure to be able to share our expertise and knowledge and know that you will remember us for all the right reasons. We hope everything goes well with your purchase and if you need any further advice, please don't hesitate to get back in touch.
★★★★★ 5/5
GoogleOn Saturday my partner and I viewed 8 properties through multiple agents and without a doubt Tim stood out massively in comparison to the other agents we had met with. He really listened to us and on the spot thought about another property we could consider. Not only did he mention other options, he found the time in his already busy day to show us the other property that same day! By far the most efficient and proactive agent we have dealt! We are first time buyers but if we had something to sell we know exactly who we would go with to get the job done!
Freya · 8 October 2024
Agent replied · 24 August 2024
Hi Freya and Harry. Thank you so much for your great review. It's always lovely to hear heart felt reviews and we are so pleased that we were able to give you the time you deserve to help maximise your chances of finding the right home for you both. Whilst we know you have now found with another agent, we wish you all the best with your purchase and if you ever need our help again in the future, you know where to come.
★★★★★ 5/5
GoogleSuperb service from start to finish.
I am relatively new to house buying and selling, as this was my second home purchase. Unfortunately we had a very complicated and difficult chain, however, these estate agents helped us through all the drama to make it as smooth as possible. Small details such as a WhatsApp group that is viewable at most hours of the day by the team for any queries means that these guys are worth the money... I feel that with a "normal" estate agents, the communication would simply be nonexistent. This was apparent from my observation of the other estate agents involved in the chain. I cannot reccommend Tim, Charlotte and Francis enough!
Aidan · 8 October 2024
Agent replied · 24 August 2024
Hi Aidan. Thanks you so much for your glowing review. We hope both you and Rutangi have now settled into your new home in Essex and the move eventually went okay. Sometimes chains can be more complex than we would like, however we are really glad that it all came together in the end. All the best for the future.
★★★★★ 5/5
GoogleCharlotte, Tim and the team are brilliant. As a first time buyer I felt so supported and reassured through the process. They found and secured me my dream home and were so easy to work with. Would highly recommend!!!!
Vicky · 18 May 2024
Agent replied · 3 November 2023
Hi Vicky. Thank you so much for your great review. It’s great to hear from you and we’re so glad you are settling in. You have a beautiful home there. If you ever need us again in the future, you know where we are but meanwhile, we hope you both have many happy years there to come.
★★★★★ 5/5
GoogleThe whole team were amazing. Tim, Charlotte and Frances were all so supportive and helpful throughout our experience. Our case was very prolonged however the team were very vigilant and helpful with everything that we needed to know.
Sophie · 18 May 2024
Agent replied · 24 August 2024
Hi Sophie. Thank you so much for your positive review. We were glad to be on hand and help throughout the conveyancing process which we know had a lot more to it than most sales. We're so pleased that it's finally gone through for you and you can enjoy moving on to the next chapter in your life.
★★★★★ 5/5
GoogleI couldn’t recommend this company more. They are simply the best, if I’m ever selling a house they will be the first people I call, we’ve just bought one through them and Frances particularly is an amazing!!!!
Lynette · 28 August 2026
★★★★★ 5/5
GoogleA special thank you to Tim and his team at Mockford and Hunt. Being first time buyers, the process was a little daunting, but Tim was there every step of the way, and all our questions were dealt with quickly yet efficiently. I think this …
Ayshea · 8 October 2023
Agent replied · 3 November 2023
Hi Ayshea and Alex. Thank you so much much for your great review. We are so pleased that you were happy with the service and that our WhatsApp group worked well for you keeping you fully in the picture. Congratulations on the exchange and we look forward to handing over the keys in just a few days time!
★★★★★ 5/5
GoogleAbsolutely flawless ! From start to finish Tim and the team have been soooo helpful and nothing is too much for them. They are always on hand to answer any questions big or small and are always so friendly with advice. As younger buyers we …
Samantha · 8 October 2023
Agent replied · 3 November 2023
Hi Sam. Thank you so much for your glowing review! It has been a pleasure working with you both and I'm glad we were able to calm your nerves along the way. Moving home isn't always easy and this is why we try to get involved as much as … More
★★★★★ 1/5
GoogleNot answering calls during opening hours on mutiple ocassions when attempted. Past reviews indicate that this is a reoccurring issue that needs to be dealt with as a priority. If you do not have the resources to cover main duties such as call handling this could lead to loss of business overall.
Sarfaraz · 24 July 2025
Agent replied · 24 July 2026
Hi Sarfraz
Thank you for your review. We have been short staffed which we are currently in the process of addressing. I agree with you but I am trying to recruit the highest calibre of staff to maintain our service levels. If you can please send us an email I will be more than happy to help.
Kind regards
Julie
★★★★★ 5/5
GoogleTim was the estate agent for the property we brought. His communication was superb throughout and kept us informed of progress. Not your typical pushy estate agents. When things started rolling, he chased to make sure things were moving forward for us. Would definitely recommend. He even congralated us when the sale went through which was a thoughtful thing to do ☺️ Thanks Tim!
Sophie · 3 November 2021
Agent replied · 3 November 2023
Hi Sophie and Matt. We are so pleased that we managed to find you your perfect home and I’m sure you’ll have many happy years there together making it your own. Many thanks for your great review and if we can help again in the future, you know where we are!
★★★★★ 5/5
GoogleI can highly recommend Tim and his team at Mockford & Hunt. After many months of trying to sell my property and losing 3 buyers along the way, I was pretty exhausted with the process. I decided to switch agents and partnered, on a …
Jenna · 8 October 2023
Agent replied · 3 November 2023
Hi Jenna, thank you so much for your glowing review. When we met, we sensed just how frustrated you were with the process of trying to move. Knowing the history of what went on, it made our process of vetting our buyers all the more … More
★★★★★ 5/5
GoogleHave to say I have known Tim for many years now and his knowledge of the local housing market never ceases to amaze me. I have not met another agent in all me years with more integrity, local market knowledge and customer service. Some are as good, but in my opinion no one better. At the very least you should have a conversation with him or his team before deciding upon an agent.
Christopher · 8 October 2024
Agent replied · 24 August 2024
Hi Chris. Thank you so much for your great review. We really appreciate your comments. Running our business with customers being the first and foremost importance in what we do is something that we never lose sight of. With our commitment to providing the very best service, honest and relevant advice, we are hopeful that we will have many more years of helping people the best way we can.
★★★★★ 5/5
GoogleI had a great experience with Mayets. The team was professional, responsive, and made the entire process smooth from start to finish. They provided clear communication, helpful advice, and were always available to answer questions. I would definitely recommend them to anyone looking to buy, sell, or rent a property.
Hamzah · 24 July 2025
Agent replied · 24 July 2026
Dear Hamzah,
Thank you for your kind review. We wish you all the best in your new home.
Kind regards
Julie
★★★★★ 5/5
GoogleExcellent service from Tim and Frances when I purchased my property. Nothing was too much trouble, keeping me informed, answering any queries I had, even during the evening and at weekends. Also recommending a fantastic solicitor Gemma Bath.
Would certainly use them again.
Julie · 2 October 2025
Agent replied · 28 May 2025
Hi Julie. Thank you so much for your great review. We're pleased that it all went through smoothly and that you found us all to be communicative throughout the process. Working alongside another small independent solicitor insures that like us, you get that very personal touch throughout. We wish you all the best in your new home and whenever you decide to do it all again, you know where we are!
★★★★★ 5/5
GoogleGood service and very supportive agent. Would recommend to try this agent
Ca · 18 June 2026
Agent replied · 18 July 2026
Thank you for your kind review and recommendation. We are delighted to hear that you found our service supportive and helpful. It was a pleasure assisting you, and we wish you all the best for the future.
★★★★★ 5/5
GoogleMockford and Hunt were the agents acting on behalf of the sellers of the house we recently purchased. Tim was extremely helpful throughout the (very long) process and was always on the end of the phone. Although not actually our estate …
Jo · 8 October 2023
Agent replied · 3 November 2023
Hi Jo,
Thank you so much for your review. We fully appreciate how stressful moving can be for all parties and realise how important it is to be available to give … More
★★★★★ 5/5
GoogleTim is amazing! I had no idea when it came to selling my parents house, yet Tim reassured me and helped me every step of the way. The best bit was the WhatsApp group he set up so I was able to see each stage and was fully informed right up …
Jacqui · 8 October 2022
Agent replied · 3 November 2023
Hi Jacqui, well what can I say, what a review! Thank you very much. I'm delighted that you were so happy with the whole process and the way we worked together. I'm glad that it was so evident that we put our all into making the process work to the best of our abilities. It's not a job for us, it's a passion to genuinely help our clients.
★★★★★ 5/5
GoogleQuick in response, vert honest, a pleasure to deal with . Would definitely recommend ! Will use it again . Thanks
Kasia · 18 March 2026
Agent replied · 18 July 2026
Thank you for your kind words!
It was a pleasure working with you. We truly appreciate your recommendation and look forward to helping you again soon.
Best regards,
Manor Estate Agent
★★★★★ 5/5
GoogleThe best estate agents ever (probably not only in Ashford)! 👌 Tim, Frances and Charlotte were the agents we were buying a house with and we couldn’t have hoped for a more professional team to support us. …
Katarzyna · 8 October 2023
Agent replied · 3 November 2023
Hi Katarzyna. Thank you so much for your glowing review! We know this process went on longer than any of us would have liked but with perseverance, chasing and keeping everyone in the picture, we are so pleased to have been able to get you into your new home and we hope you both have many happy years there together.
★★★★★ 5/5
GoogleVery Happy with Manor Estate Agent managing my property for almost 4 years now. In particular Excellent service, and quick response always by Khan.
Shahriyar · 18 July 2024
Agent replied · 18 July 2026
Thank you Shahriyar, for taking time to share your positive experience with Manor Estate Agent. We look forward to long term management of your property and aim to provide a 5* service throughout.
★★★★★ 5/5
FacebookI cannot thank Tim and the team enough! Right from the get go they have been proactive, attentive and genuinely care about you as a person, not just a customer...whether you are selling or buying with them. Thank you so much for going that extra mile for us , going out on a limb and making stuff happen!! Forever grateful
Jo · 22 February 2021
Agent replied · 3 November 2023
Hi Jo. We are so pleased that we have managed to come up with the right property for you and your family. We look forward to working with you through to a successful completion.
★★★★★ 5/5
FacebookA special thank you to Tim and his team at Mockford and Hunt. Being first time buyers, the process was a little daunting, but Tim was there every step of the way, and all our questions were dealt with quickly yet efficiently. I think this is mainly because of the 'What's app' group that was created at the start of the process. When you're busy at work, it's not always possible to have your emails to hand all the time, so receiving updates via a text message, or if we had an urgent question, this was really useful. Nothing felt stressful dealing with Tim at Mockford and Hunt and on that basis, we would highly really recommend their services. From Alex and Ayshea.
Ayshea · 7 November 2022
★★★★★ 5/5
GoogleWe recently used Mockford and Hunt to sell our house and I can't reccomend enough. Been a pleasure to deal with from start to finish. Nothing is to much trouble and always at the end of the phone. Tim made moving as stress free as possible, so massive thanks for that!
Mitchell · 18 May 2022
Agent replied · 3 November 2023
Hi Mitch and Chelsea. We are delighted that not only did we manage to secure you a buyer in no time at all but we were able to find you your dream home! We hope you are very happy enjoying village life.
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