5/5
GoogleNadeem’s service was exceptional, helpful from start to finish.
Agent replied · 25 October 2024
Thank you so much for kind feedback Daniel, Nadeem from the Ashford Lettings team will be delighted!
Trusted Agent profile · Ashford · Surrey
haart Ashford reviews
★★★★★
998 reviews across 2 platforms
18 Church Road, Ashford, Surrey, TW15 2UY
Part of haart, see every office.
haart's office in Ashford, Surrey, at 18 Church Road, is rated 4.8 out of 5 across 998 reviews on two platforms, including 978 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
Awards
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
Google5/5
GoogleAndreas has show us around two properties after the first asked what we like and sent us a second property which has ticked so many boxes.
Agent replied · 30 December 2023
Dear Callum, thank you for your kind feedback regarding Andreas on our sales team. We wish you the very best with your ongoing property search.
5/5
GoogleIt's been a good experience to work with Steven Merralls who works in Ashford branch. He would keep me informed of most up-to-date deals in the market and is very nice and friendly. Please keep up your good service :)
Agent replied · 30 September 2023
Thank you so much for kind feedback, Steven from the Ashford Sales team will be delighted!
5/5
GoogleExcellent service from Gary and his team.
Agent replied
Dear Kelly Sandells, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
FacebookGrace Sparkes the mortgage advisor was absolutely amazing. Being a first time buyer, Grace explained the entire process brilliantly and even liaised with the agent on my behalf so I didn’t have to do anything! She has helped me secure my dream home and I cannot thank her enough. Couldn’t have done it without her.
Agent replied
Dear Cathy Stuart, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
GoogleJoshua White dealt with our rental journey and he was absolutely wonderful. He was courteous and dealt with all the hiccups that come with the drama of signing leases and moving in. I recommend working with Joshua, as he is really professional.PositiveResponsiveness
Agent replied · 19 June 2024
Thank you very much for your kind words Yaz, Josh from our Ashford Lettings team will be delighted!
5/5
GoogleI have had a great experience with haart lettings specially with Harry and of course the team is proactive, responsive, effective and a pleasure to deal with. Their service works like a treat. Very straightforward. Would recommend for renting !!PositiveResponsiveness, Professionalism, Value
Agent replied · 19 June 2024
Thank you very much for your kind feedback Ahmed, Harry from the Ashford Kent Lettings team will be delighted!
5/5
GoogleI had the pleasure of dealing with Josh, Harry and Taylor in regards to finding a property, they were all very responsive and knowledgeable, I would highly recommend them if you are looking in the Ashford area
Agent replied · 30 September 2023
Thank you so much for kind feedback Chris. Josh, Harry and Taylor from the Ashford Lettings team will be delighted!
5/5
GoogleAs an electrical contractor, I couldn't have asked for an easier process. Siyamilan, thank you for your clear communication throughout and always making sure I was taken care of.
Agent replied · 30 September 2023
Thank you so much for kind feedback Avinash, Siyamilan from the Ashford property management will be delighted!
5/5
GoogleThe agent that was talking us through all the steps and helped to find us a good new home, Harry McLean, did an awesome job. Great comms, great service!
Agent replied · 30 September 2023
Thank you so much for kind feedback Andrei, Harry from the Ashford Lettings team will be delighted!
1/5
FacebookAs a neighbour of 2 years of a Haart tenant who leaves the dogs for up to 9 hours so they bark and howl into the late night, has visitors in the early hours and comes and goes in the early hours banging doors etc, shouting and whooping etc - Haart are less than useless at managing the tenants behaviour to their neighbours despite the agreement stating about noise and disturbances. Two years of complaints and all we get is complaints via other neighbours about us complaining about her!
5/5
GoogleGood job on handling customers issue quick and professionally. Esra you are the best ❤️
Agent replied · 26 August 2024
Ranjan, thanks for your review. Esra in our Ashford sales team will be delighted with your kind words.
5/5
GoogleFor the second time around now, Haart Ashford have found me a great tenant quickly and smoothly, Emma has provided an excellent service and is easy to talk to, efficient and knowledgeable. All the staff work as a team and I thoroughly recommend them to you if you are looking to let a property.
Agent replied
Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best. haart Ashford (Kent) (Lettings)
5/5
GoogleAndreas did a great job showing us around a lovely property at short notice today. Thank you!
Agent replied · 19 June 2024
Sam, thanks for your kind feedback. Andreas in our sales team will be delighted to have been of help.
5/5
GoogleJust a quick one to say Haart had been very helpful to me even thou am still yet to rent from then, exprcially David who had been on my case helping me to fine a place to lay my head...thank you sir I really appliciat your help...am still looking thou so don't forget about me😃 Seth …
Agent replied
Thank you Seth for reaching out to us. Your opinion plays an integral part in our customer service and im sure David will continue to help you find that perfect home! Gary Rowlingson Branch Manager haart Ashford (Lettings)
5/5
GoogleExcellent service from Harry, always on hand to answer any questions I had and even hand delivered the keys to the property so that I wouldn't have to take two trips
Agent replied · 30 September 2023
Thank you so much for kind feedback Reade, Harry from the Ashford Lettings team will be delighted!
5/5
GoogleDEAR LOUISE JUST LIKE TO SAY THANK YOU FOR YOUR FANTASTIC SERVICE THAT YOU GAVE ME. YOU ARE THE BEST. AND ALL SO ELLIE AND DAVID FOR FINDING NEW TENANT FOR ME FANTASTIC SERVICE I WOULD RECOMMEND TO MY FRIENDS THAT WHY I GAVE A FIVE STAR RATING WELL DONE ASHFORD BRANCH THANK YOU ALL. KEN .
Agent replied
Thanks for the feedback Ken. We strive to provide excellent service to our customers at haart Ashford (Kent) (Lettings). Thank you again for your star rating! Gary Rowlingson Branch Manager haart Ashford (Lettings)
5/5
GoogleThank you so much to Nelio for providing an excellence service on behalf of Haart. Apart from the obvious, everything was done for me at a swift pace. I am truly grateful- Thank you, Nelio.
5/5
FacebookGrace Sparkes the mortgage advisor was absolutely amazing. Being a first time buyer, Grace explained the entire process brilliantly and even liaised with the agent on my behalf so I didn’t have to do anything! She has helped me secure my dream home and I cannot thank her enough. Couldn’t have done it without her.
Agent replied · 30 September 2023
Dear Cathy Stuart, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
GoogleAmazing experience with @Nadeem very friendly and helpful. Thank you, Nadeem, for your time and best advice. I hope in future collaboration with Haart ♡ Ashford 🤩. …
Agent replied · 30 September 2023
Thank you so much for kind feedback Roxana, Nadeem from the Ashford Lettings team will be delighted!
5/5
GoogleHarry who works for the agency is really lovely and helpful. If feels he is trying his best to sort the situation and is quick to reply and communicate.
Agent replied · 30 September 2023
Thank you so much for kind feedback Petra, Harry from the Ashford Lettings team will be delighted!
5/5
GoogleWe have been a contractor for the Ashford branch for a while and I cannot compliment Alex's communication wough. She is always friendly and kind and always clear instructions what needs to be done.
Agent replied · 30 September 2023
Thank you very much for your kind feedback Tamas, Alexandra from our Ashford Property Management team will be delighted!
5/5
GoogleStaff are friendly and efficient and managed to arrange our rental property quickly and helped guide us through the administration. Communication was good so we were updated with the progress during the process. They are worth checking out if you want to rent in Ashford and they have a range of property which covers most budgets.
Agent replied
Dear Mr Monday, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Thank you again for your star rating! Regards Gary Rowlingson Branch Manager haart Ashford (Lettings)
1/5
FacebookTerrible customer service. Rude and uncooperative. Just spoke to someone who said they were called Stephen from the property management team who was so rude, purposely trying to wind me up. when I rung back to complain apparently there is no Stephen working there. They do not protect the people renting at all... very quick to ring you for things they need or want but when you need something most of the time they don't answer the phone or you get spoken to very rude by someone. The only person from Haart that has spoken to me with respect is Josh who works at the ashford agency. WOULD NOT RECOMMEND AT ALL!!!
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Questions about haart Ashford
Has haart won any awards?
Yes. haart won Platinum in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
