Trusted Agent profile · Ashford · Surrey
★★★★★
998 reviews across 2 platforms
18 Church Road, Ashford, Surrey, TW15 2UY
Part of haart, see every office.
haart's office in Ashford, Surrey, at 18 Church Road, is rated 4.8 out of 5 across 998 reviews on two platforms, including 978 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
GoogleI am really pleased with the fast and efficient friendly service from Haart lettings. I was particularly impressed with the professional attitude of Mr Makhalfa who organised everything in short time.
Thank you so much for kind feedback Antony, Nadeem from the Ashford Lettings team will be delighted!
4/5
GoogleGood responses from the estate agents, very helpful. Andreas has always been able to answer any queries when needed.
Thanks for your kind words Ashleigh. Andreas in our Ashford sales team will be delighted.
5/5
GoogleBeen dealing with a lovely young, very friendly, helpful, professional man called Harry, it has been a joy dealing with Harry as he’s always at the end of the phone to help, would definitely use Haart lettings if we move in the future. Thankyou Harry
Thank you very much for your kind feedback Lisa, Harry from our Ashford lettings team will be delighted!
1/5
GoogleWent in there in 2013 to see if they had any bedsits available. Got told they didn't at that point but they'd give me a call when they did. Nine years later I'm still waiting for them to call me
I am sorry to hear that we have not been successful in finding you your dream property Major. Unfortunately if we have not called it means we have not got a property that is either suitable or within your budget. Please feel free to call the branch on 01233 641779 and we can update your preferences and run through what we do have available.
4/5
GoogleHaart letting agent would get you a place in less than no time that's how good they are. They are so good at their job.😊 they got me my flat in less than a week and I was in my new flat. So I'll recommend them to anyone who is looking to move to a new flat, apartment or a house.💯👌 …
Thank you for leaving such great and detailed feedback about your experience with haart Ashford (Lettings). You really made our day today. Gary Rowlingson Branch Manager haart Ashford (Lettings)
5/5
GoogleAbbie is a breath of fresh air she knows most answers to questions and if she is unsure she finds out. Abbie is very pleasant and professional in here work. I wouldn't hesitate buying a property from her or hearts.
5/5
GoogleThere are not enough words to explain how fantastic Haart have been throughout our moving process. I have been in contact with Emma from the very start who has always made herself available to us, relieved us of any concerns and has managed to make everything run very quickly and smoothly. Thanks for all your help so far!
Dear Lori, Thank you for leaving such great and detailed feedback about your experience with Emma and haart Ashford (Kent) (Lettings). We wish you all the best for the future in your new home. haart Ashford (Kent) (Lettings) estate agents
5/5
GoogleVery knowledgable and helpful. Mark from Haart came to our house and helped us understand what we need to do to become landlords. It was a great help at the beginning of our journey and once we are ready, we will be sure to look at Haart as a company to work with in the future.
Thank you for such kind words, we are here to help every step of the way.
1/5
Google3 months on the market, no feedback, no pro-activity. It was only when I called that anything was said. After sacking them I advertised and found suitable tenants in 12 hours, already in situ after just 2 weeks. I dropped the price thinking that was the problem but now realise this shower have cost me dearly. Avoid.
5/5
GoogleI have been dealing with Harry and he has been very helpful and very polite even tho I have been on the phone to him 3 times a day chasing things up and very helpful in getting us the property we wanted. Jojo lovett
Thank you very much or your kind feedback Jojo, Harry from our Ashford lettings team will be delighted!
5/5
GoogleI’ve had a good experience so far, from enquiring about this property and booking a viewing. Harry McLean helped me with all the processes, including my referencing stage. It was all a very fast and seem less process. Thanks to Haart.
Thank you so much for kind feedback Aisha, Harry from the Ashford Lettings team will be delighted!
4/5
GoogleVery impressed with the advice and knowledge given by Gary Rowlingson in the Ashford branch. His expertise quickly sold our house and we can now look forward to downsizing early next year. You are a credit to Haart thank you Gary.
5/5
GoogleFirst time for 25 years or so that I’m moving, it could have been a daunting process but thanks to the team at Haart in Ashford it’s been a stress free, positive experience. Special thanks must go to Gary who’s been amazing, he’s always on hand to answer all my questions and support with viewings, thank you
Dear Jean Bourne, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
GoogleGary was very helpful and informative, no pressure to sell
Dear Steve Atkinson, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you have received so far whilst looking to sell your property.
5/5
GoogleGreat service, very accommodating. Gary was very helpful. Speedy work
Dear Phil, thank you for your kind feedback, wishing you the very best for the future. Kind regards, Gareth & the team
5/5
GoogleReally happy with the service provided. Gavin is absolutely perfect!
Dear Mario Martins, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
GoogleHAART'S Ashford, Kent.....We award them the 5 stars because Gareth, Mark, Gavin and Robbie were so helpful considerate and professional in the way they sold our property. we could not have been looked after more in anyway...... WELL DONE P and B wright
5/5
FacebookI will never, as long as I have a hole in my ***hole use haart in Ashford, incompetent and patronising little boys, they both look like they're both doing work experience 3 days a week from school, they need to go back to school and learn some manners. They don't listen to you, they don't ring you back they don't do sod all except tell you a load of lies. Been in our rented house a month now, the previous tenants stuff is still on the driveway, the house is absolutely filthy and wasn't cleaned like they said it was, I'd be ashamed if I left my home like that, I've had various issues and gone in and tried to get things done/resolved, they just don't do what they say they're going to do, it's now 2 days before Christmas and we still haven't been given a date for someone to sort out our aerial, so thanks haart... no tv for Christmas
1/5
GoogleWent in there in 2013 to see if they had any bedsits available. Got told they didn't at that point but they'd give me a call when they did. Nine years later I'm still waiting for them to call me
I am sorry to hear that we have not been successful in finding you your dream property Major. Unfortunately if we have not called it means we have not got a property that is either suitable or within your budget. Please feel free to call the branch on 01233 641779 and we can update your preferences and run through what we do have available.
4/5
GoogleWas really helped by one of the ladies Taylor during our search for a property at Haarts. The only downside though was that it took a longer time than expected to get our Contract ready after referencing was complete.
Thank you so much for kind feedback, Taylor from the Ashford Lettings team will be delighted!
5/5
GoogleAs a contractor for this busy branch i can't praise Alex enough from property management team. She cares about the landlords, tenants and also contractors Happy to work with her hopefully for a long time to come
Thank you very much for your kind feedback Tünikém, Alexandra from our Ashford Property Management team will be delighted!
5/5
GoogleAn excellent and very professional approach by Alexandra Barker, she explained whole process and service of Haarts Letting. She was very good and good customer care, very polite and ready to help. Hats Off hard to find dedicate staff like this.
Thank you very much for your kind feedback Vino, Alexandra from our Ashford property management team will be delighted!
5/5
GoogleI will strongly recommend Gary @ Haart
Dear Binu Thomas, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
GoogleHad a water leak on our kitchen tap, after contacting Siyamilan Navaratnam at hearth ashford, plumber was with us within 1 hour, and next morning has been fixed. Thank you
Thank you very much for your kind feedback Tanko, Siyamilan from our Ashford property management team will be delighted!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
Yes. haart won Platinum in The Trusted Agent 2026 awards.
