Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGareth Harmer was approachable, open, warm and friendly. He explained every option and the processes involved. He made the whole process pleasant.
Many thanks and I look forward to working with Gareth and Haarts estate agents
Mark · 30 September 2020
Agent replied
Dear Mark, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you have received with us so far and look forward to helping you in the future. Kind regards, Gareth & the team
★★★★★ 5/5
GoogleBoth josh and Harry were always there when needed. Always tracked the information requested and would feedback in a professional manner. Good service gents
Stephen · 30 September 2022
Agent replied · 30 September 2023
Thank you for your kind feedback Stephen, Josh and Harry from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleGreat stuff this far. Haven't found my new place yet but the conversations with the agents are professional and informative.
Thanks Taylor and Joshua.
Paul · 30 September 2022
Agent replied · 30 September 2023
Thank you very much for your kind feedback Paul, Taylor and Joshua from our Ashford lettings team will be delighted!
★★★★★ 5/5
GoogleSophie and the team at Haart have been so helpful every step of the way. They have answered every question I’ve thrown at them. Thankyou for all that you’ve done, would 100% recommend!
Dannielle · 22 May 2021
Agent replied · 30 September 2023
Thank you for your Kind feedback Dannielle - Sophie from lettings will be delighted!
★★★★★ 5/5
GoogleHarry has been really helpful and always committed to answer all questions.
Very professional.
Sandra · 1 August 2023
Agent replied · 30 September 2023
Thank you so much for kind feedback Sandra, Harry from the Ashford Lettings team will be delighted
★★★★★ 4/5
Googlehaart lettings staff are always available and very fast answering our query special Thanks to Harry Mclean well done.
JourneyWithCyril · 4 March 2023
Agent replied · 30 September 2023
Thank you so much for kind feedback Cyril, Harry from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleBrilliant service, I can't recommend Haart highly enough, Edie was extremely helpful and always there if we needed anything.
Jorge · 4 March 2023
Agent replied · 30 September 2023
Thank you so much for kind feedback Jorge, Edie from the Ashford Sales team will be delighted!
★★★★★ 5/5
GoogleEddie was awesome, she was so kind and patient
Prince · 30 November 2023
Agent replied · 30 December 2023
Thank you so much for kind feedback Prince, Edie from the Ashford Sales team will be delighted!
★★★★★ 5/5
GoogleAfter a few meetings with various local estate agents. We decided to rent our property through Haart. We found the Lettings manager Joshua to be very genuine and honest and no point made any attempt to sell anything to us that was not realistic. Throughout the process from advertising, viewings to selecting the right tenant for our property all the staff have been professional and efficient. I feel confident and trust Haart will manage our property well meaning there is no stress or worry for us.
Leigh · 22 June 2021
Agent replied
Thank you for your kind feedback Leigh, Josh from the lettings team in Ashford will be delighted!
★★★★★ 5/5
GoogleTracey Keithson, Senior Sales Consultant
What a breath of fresh air! This has to be by far the most straightforward and enjoyable house sale I have ever experienced, and I have been deeply impressed by Tracey's conspicuous professionalism, encyclopedic knowledge of the local housing market, and clear communication style.
Having sold my house thank's to Tracey's remarkable help, I am now looking to build a portfolio of investment properties and am determined to work exclusively with Haart, both for peace of mind and in the knowledge that I will receive the very best level of customer support.
Sincerely
Andrew Carter, AldingtonPositiveProfessionalism
The · 20 June 2021
Agent replied · 19 June 2024
Thank you Andrew for taking time to write this 5* review. Tracey is certainly a brilliant agent. We look forward to continuing to work with you and wish you all the luck with any future investments. All the best
★★★★★ 5/5
GoogleI write to confirm we are in the process of preparing our detached one bedroom property to be sold by Abbie Brice who has been a fantastic help, since meeting her towards the end of our build. I am really looking forward to working with Abbie as nothing seems to be to much trouble, her knowledge of the local market is great and her input has massively helped us.
Abbie has also sold us a further site for two houses which we will be building out and selling with her.PositiveResponsiveness, Professionalism
Brendan · 20 June 2021
Agent replied · 19 June 2024
Thank you Brendan for your kind words
★★★★★ 5/5
GoogleGreat service…a special thank you to Harry for your excellent customer service and support with helping us with our letting! Would definitely recommend!
Courtney · 30 September 2022
Agent replied · 30 September 2023
Thank you very much or your kind feedback Courtney, Harry from our Ashford lettings team will be delighted!
★★★★★ 5/5
GoogleLisa Squibb was extremely helpful and went above and beyond to get our sale sorted. I would highly recommend her and haart. Stacey
Lewis · 30 September 2022
Agent replied · 30 September 2023
Thanks for the review Stacey. It was indeed a long and convoluted process. Lisa in our sales team will be delighted to have received your thanks.
★★★★★ 5/5
GoogleRight from the very start of our house viewing, Gavin has been personable, informative and efficient...keeping us totally up to date. Even when our sale fell through with our own agent in Surrey, Gavin kept us in the loop. We now have another offer on our property and look forward to a new life in Kent. Thanks Gavin...you have made the whole process less stressful. We would thoroughly recommend Haart.
Lyn · 29 July 2019
★★★★★ 5/5
GoogleEdie was very polite and efficient
Mark · 24 January 2024
Agent replied · 24 March 2024
Dear Mark, thank you for your kind feedback regarding Edie on our sales team, we wish you the very best for the future.
★★★★★ 5/5
GoogleGareth and his team worked extremely hard to ensure that my experience of house buying was completed stress free. I cannot thank him and his team enough for getting me into my home before Christmas. Highly recommended.
Paul · 14 December 2019
Agent replied
Dear Paul, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property and wish you the very best for the future.
★★★★★ 5/5
GoogleTaylor was very kind and helpful in helping me with my search!
Sineha · 31 August 2023
Agent replied · 30 September 2023
Thank you so much for kind feedback Sineha, Taylor from the Ashford Lettings team will be delighted!
★★★★★ 1/5
GoogleI am writing to express my deep disappointment and frustration with the level of service I have received from your agency regarding the management of the property I am renting.
Over the past several months, I have encountered numerous instances of unresponsiveness and broken promises from your team. Despite my efforts to communicate my concerns and request assistance, I have often been met with delayed responses or, in some cases, no response at all.
One particularly concerning issue is the lack of follow-up on promises made by your staff. On multiple occasions, I have been assured that someone would contact me by a certain date or time, only to never receive a call or any further communication. This lack of reliability is unacceptable and has greatly hindered my ability to address important matters related to my tenancy.
Additionally, there seems to be a significant disconnect between what your staff members say they will do and what actually occurs. It is incredibly frustrating to be given assurances that my concerns will be addressed promptly, only to see little to no action taken.
As a paying tenant, I expect a certain level of professionalism and responsiveness from the agency responsible for managing the property I call home. Unfortunately, my experience with your agency has fallen far short of these expectations.
Moving forward, I urge you to take immediate steps to improve your communication practices and ensure that promises made to tenants are upheld. It is imperative that your agency demonstrates a commitment to reliability and accountability in order to maintain the trust and satisfaction of your clients.
I sincerely hope that you will address these concerns promptly and take meaningful action to improve the quality of service provided to tenants.
Vufik · 20 May 2024
★★★★★ 5/5
GoogleAt first i was bit reluctant to approach haart as i was recommended different estate agent by a friend but Joshua(branch manager)was very professional, extremely helpful and put my mind at ease during the whole process of letting.If i had any queries he would respond immediately. He made the process of letting our property smooth and helped us find a suitable tenant within days which was quite impressive. Sophie and Harry too were great! I would definitely recommend my friends and family to use Haart. Would be definitely using haart again in the future!
Neeta · 17 February 2021
Agent replied
Thank you so much for your feedback Neeta, Josh from the Lettings team is delighted with your feedback!
★★★★★ 5/5
GoogleTaylor has been very helpful when i had any enquiries in regards to renting, really appreciate all the help.
Josh · 3 January 2023
Agent replied · 30 September 2023
Thank you so much for kind feedback Josh. Taylor from the Ashford Lettings team will be delighted!
★★★★★ 5/5
FacebookI have known Gary for many years and have always known him to be proffesional, knowledgeable and the go to guy regarding anything property related. I highly recommend Gary for selling your home or even just some advice!
Ellie · 5 November 2018
Agent replied
Thank you again for taking the time to let us know how we did. We hope you have a great day! We appreciate your positive review about your recent experience with us!
★★★★★ 5/5
GoogleIt was an amazing experience. I met with Harry, who was really nice and welcoming and patient as well. Thanks for making us feel welcomed at viewings even before getting the property. It means a lot
Jennifer · 18 November 2024
Agent replied · 9 December 2024
Thank you so much for kind feedback Jennifer, Harry from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleI recently had a viewing with Nadeem, and he made the entire experience enjoyable and welcoming. His approach created a comfortable atmosphere, and I highly recommend him to anyone looking for a positive and professional experience.
Ali · 18 November 2024
Agent replied · 9 December 2024
Thank you so much for kind feedback Ali, Nadeem from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleThank you Harry McLean for assisting us to look for a property, even if I got it from another agency. My wife and I appreciate your kindness and professionalism!PositiveResponsiveness, Professionalism
Pascal · 20 June 2021
Agent replied · 19 June 2024
Thank you for your kind feedback Pascal, Harry form the lettings team is delighted!
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