Crest Nicholson Ashford reviews

★★★★★ 1/5

Trustpilot

Regrettably purchasing our second home in 2022

If you are thinking about buying with them, just don’t. We are purchasing our second home in 2022, our first was bought in 2016 and back then Crest had fantastic customer service, now they ignore our complaints, make multiple planning breaches, multiple delays, lie (yes we can prove that) and generally just give shoddy service. The CEO is probably part of the problem as he has ignored every email we have sent and staff seem to be leaving in droves but the MD for our region, (whose name I can’t include as Crest have reported it to Trust Pilot as disclosing personal information but a quick google of Eastern region in April 2022 will tell you who we mean), is awful and doesn’t even respond. They’ve put a reply below saying that they can’t help on here and to email them, but we’ve already been through that whole process and they have no interest so it’s just lip service for the benefit of anyone reading this post.

Steph · 19 April 2022

★★★★★ 4/5

Trustpilot

Great experience and visit

Sales office is great and staffs are helpful.

Leo · 21 December 2025

★★★★★ 5/5

Trustpilot

Central Point @Monksmoor Park- The best service!!!

I can't describe enough how professional the people at Central Point @ Monksmoor Park are!!! We had the best experience on buying our first home. As first time buyers we were expecting a long process with many ups and downs, a lot of stress and sleepless nights!!! But their team there is so professional, so helpful and working so quick, we still can't believe we will be celebrating Christmas in our new house- "our HOME"!!!

Mariana · 14 November 2022

★★★★★ 5/5

Trustpilot

Lovely team

We've had a few niggles with plans and estate agents going a bit rogue, but Catherine from the New Homes Group has been great. Personable but on it with getting things sorted, which is what we like!

Customer · 15 June 2021

★★★★★ 5/5

Trustpilot

Crest Nicholson ,Cringle field heights

I was pleasure to meet and discuss with Katrina about the property at Crest Nicholson ,Cringle field heights. She is an exceptional property development adviser who combines deep industry knowledge with a keen eye for detail. Her strategic insights and personalized approach have given us the better understanding as 1st time home buyers.

Dr · 30 May 2024

★★★★★ 1/5

Trustpilot

CREST homes, BE WARNED.

This company built a selection of low level flats 9 years ago in Brentwood, great sales pitch and looked great.Now due to the problems with fire safety and flats, most are unsaleable due to shoddy materials.Surveyor's bought in to evaluate what work is required, crest, instead of being concerned, have closed their eyes on the matter and said don't look to us for help, even though the surveyor's have highlighted several areas of shoddy workmanship and wrong materials being used.Just remember the place you are looking at may look amazing, but what about the bits you can't see, poor insulation, no fire break's which will only show up if you plan to extend or you have a fire.Buyer beware when it comes to crest.Gone back to crest with required details.Now let's see what they have to say.Been back to Crest with the information they requested.Had an excuse email passing back to the management company, who was supposed to contact those concerned shortly, 2 weeks have passed and nothing.As mentioned before, they don't seem to have any interest in customer service. I would not buy a property from crest based on build quality and poor customer service.Well now 4 weeks and still waiting for the promised updated information on how crest intend to deal with the problems they caused.Been a couple of months now and still not heard anything from crest or there management company as to what they intend to do and when, only been 10 months, feel sorry for the couple who wasted there life savings buying a crest property.FEEL SORRY FOR THIS YOUNG COUPLEFirst-time buyers' nightmare after getting keys to dream home and finding 'uninhabitable' mouldy kitchenDUE to a request from crest the young couples name has been removed,presume due to pending legal action against Crest, but a full story was covered in the daily mirror, claim they are now at least £5,000 worse off thanks to buying a Crest home.I just hope the young couples who have posted reviews below, remember the sales pat they heard and in a couple of years it doesn't blow up in their faces, we listened to all the old sales pat, can't tell a book by it's cover.See from other reviews this company must be one of the worst builders in the UK.The sales pat is smooth, workmanship is rubbish like after sales.

Jon · 2 April 2022

★★★★★ 5/5

Trustpilot

Walton Court Gardens

Walton Court GardensI have received an outstanding services from the sales team and the site manger while purchasing and settling in my new flat. A big thank you to all of them for trying to make me happy with my new home.Dylan and AJ from sales, went the extra mile to get the flat ready and complete to meet the short completion date, despite the fact that the floor was laid in the wrong shade at first, they acted on it very quickly and followed it very closely with the contractor to replace it to the colour I’d chosen, with no delay to the schedule. They are both very friendly, approachable, and extremely helpful.Donald, the site manager, is brilliant in doing the after sales care. He is following the snagging report thoroughly and trying to get all issues resolved quickly and to the best standard, even without the need for me to chase it up. He is very helpful and pleasant to work with.In regards to the development, the standard is very good and the finish looks great. However Crest could have done few extra small upgrades, such as spot lights instead of pendant lights, that would not have cost them a lot, to complete the modern look of the flat.

Atika · 30 March 2022

★★★★★ 5/5

Trustpilot

Recent mover

I moved into my property at Kegworth Gate at the end of April. I had a snagger, who found minimal snags and told us it was a lovely built home. We've had visits from site managers and after care team, who've sorted everything we raised which has mainly been paint touch ups and nothing serious. Buying a Crest home was the best decision we ever made.

Grace · 11 August 2023

★★★★★ 5/5

Trustpilot

Amazing company!

From the very beginning we have had an amazing Sales Executive Carol, who has really been so helpful! When we first met Carol she was really friendly, professional and helpful. We have been kept fully informed, kept up to date in every step while also helping us to navigate any issues we had. All our questions were answered and she went through things until we were happy that we fully understood.As a company in general we have had such a smooth process so far and have not had the stress that usually comes with buying a house! Thank you so much!

Solomon · 2 March 2022

★★★★★ 4/5

Trustpilot

Grange Meadows Development

Grange Meadows Development - the Sales team are outstanding, with two people with excellent knowledge and realistic customer expectations. When they are unsure or do not know something, they seek out the answer and get back to you promptly. They have a genuine team ethos and don't just go through the motions. They are currently seeking a change of a kitchen appliance for us, and we hope they manage to achieve this for us.

Paul · 14 November 2022

★★★★★ 5/5

Trustpilot

Claybourne

We have just reserved our home on claybourne, Steeple Claydon. From day one, I can only describe Lesley's customer service as first class. She has gone above and beyond to ensure the process is smooth, and we purchased the right property to meet our family needs. Any and every question we have had (we have had a lot), she has gone out of her way to answer and reassure us. We are really excited to see the progress of the build (brought off plan) and the rest of the development! Thank you!

Dan · 17 February 2022

★★★★★ 5/5

Trustpilot

Grange Meadows experience

The team at Grange Meadows were really helpful and process was really smooth and easy with their support.

Femi · 20 July 2023

★★★★★ 1/5

Trustpilot

MOULDY HOUSE!

Sold us a mouldy house! Took 2 months just to look at the problem. Took 6 weeks before sorting it and was left with no kitchen for an additional 6 weeks. Was heavily pregnant. They ruined our floor we had done ourselves and left us with an habitable home. So unhelpful, rude, belittling, intimidating.Constantly sold lies- well pay for new floor, electricity etc. Offered us £500 compensation for 6 MONTHS worth of stress and inconvenience. Countless days off of work for builders to come in to not even turn up! Had the regional director call me and ask to hold off of the NHBC survey until crest “redeem themselves”!!! Have been so fair to crest and gave them the benefit of the doubt and they have proved they do not care about their customers at all. Awful company, cowboy builders who take NO pride in their work

Sally · 4 February 2022

★★★★★ 5/5

Trustpilot

Excellent customer service

Throughout the whole process from reservation to moving in, we received excellent support from Stephanie, the sales executive on site. Nothing was too much trouble- our questions were answered promptly and efficiently and she kept in touch regularly which we appreciated enormously, P

TP · 26 October 2024

★★★★★ 1/5

Trustpilot

Chiltern branch is to be avoided

UPDATE: despite providing more information as requested, Crest Nicholson never got in touch or got the problem rectified. Don’t spend half a million on a house, they can’t be bothered to fix their own mistake for £200!Original review:Bought a house at Harborne Manor and was promised certain features it would have (which are missing). Crest Nicholson have admitted their mistake but are doing nothing to rectify it, in fact I have called 19 times in the last 8 days and never got through to anyone, emails get ignored as well.No aftersales care whatsoever, the missing features are now obvious to be deliberate cost saving measures. Do not buy a property here, it's a miserable experience.

Greta · 29 January 2022

★★★★★ 5/5

Trustpilot

Henley Gate - Development

Very good experience to date. Lucy has been helpful and transparent throughout easing any worries/concerns we may have. And our first meeting with Josh was good as made an expected 'boring' meeting exciting.

Rhys · 2 December 2021

★★★★★ 4/5

Trustpilot

Becky was very friendly and helpful

Becky was very friendly and helpful. Houses were fine but over priced

Adrian · 10 December 2023

★★★★★ 1/5

Trustpilot

This is regarding the willow place in WGC

This is regarding the willow place development, it’s getting near enough impossible to get any updates on the build process, was made aware that build completion was not the end of Dec, and that we had been looking at provisional Jan/Feb. Then in early Nov I received a note that they had to push this back further to March but most likely April. Now as we are near the end of Jan, I’ve been sending email & calling asking for an update on the build, just a general update. But it’s impossible to get anything back. Phones go to recorded messages regardless as to the time you ring and emails well those seem fall in to an ever bigger black hole. I thought more or less I know where my plot is, I’ll get in the car and try to have a look myself as to how far they’ve come, but with it being a building site, I can’t see very much. So, would the good people of Crest Nicholson be kind enough to take a few min to maybe just maybe to respond back to me to advise as to how far along we are on my plot?Or is this too much to ask? I wonder..

Alex · 21 January 2022

★★★★★ 5/5

Trustpilot

This review is regarding Crest Nicholson at Alcott Weald.

This review is regarding Crest Nicholson’s site at Alconbury Weald and our dealings with their site office there.From our first visit in September 2021 to the reservation of our plot in January 2022, the team based there, Sofia and Tanya, have been very helpful and professional throughout. Since we reserved our plot, theyhave been in constant contact and given us regular updates and helpful advice regarding our choice of flooring and tiles.They have answered all our queries and they were clearly very knowledgeable and nothing seemed to be too much trouble.

David · 20 January 2022

★★★★★ 3/5

Trustpilot

Customer service needs to seriously improve

We purchased a Crest house in July 2020. We are pleased with the spec of the house and the design and appearance of the house, however the customer service from the site manager and then customer service has been seriously lacking. The tradesmen are lovely but the administration team are incredibly unhelpful. We have to fight for every snag to get fixed, they try and get out of fixes when they can and then use timescales of items as a way to put you off. Knowing we paid over £500,000 for the house, choosing a new build for the "Peace of Mind", the frustration of dealing with the customer service team really takes the shine off.

Donna · 18 January 2022

★★★★★ 3/5

Trustpilot

Friendly sales team…shoddy build quality!

The customer Sales team are friendly and helpful. The build quality of the homes however is below standard. The finish and joinery is terrible as is the plasterwork. Damage to PVC and windows is also an issue.Dirt carpet and flooring, poor grout work and caulking. Just over all extreme sloppy finishing work. No mist coat on plasterwork so if you hang anything the paint comes off with it and this is after 5 months of living in it.Damage to kitchen fittings and also electoral goods not checked despite being signed off as I found a cap inside one of my pipes inside my washing machine.Internal walls not square either 20mm off square in some places. Overall the sales process is very good, but the building and finishing work is really shoddy. I can’t recommed them to my friends looking for a first time but due to this.Youre the customer and you are buying the house. It should be in perfect condition as a NEW build when you buy it. All I got me t with was excuses and poor explanations for shoddy workmanship. 4/5 for sales team2/5 for building and finishing team.

L · 17 January 2022

★★★★★ 5/5

Trustpilot

Craig at Potter’s Grange - Amazing!

Craig at potters grange development has been amazing from start to finish. He’s always kept in touch, providing updates and been really helpful with anything that we’ve needed to ask. I’d highly recommend anybody going via Craig at Potters Grange. Crest Nicholson has a whole seems to build high quality homes in lovely locations unlike other housing developers you see these days.

J · 21 October 2023

★★★★★ 5/5

Trustpilot

Really good customer service Henley gate

We had a great experience with crest Nicholson at Henley gate from the starting and Josh and Tracy were really helpful to make us understand the process.

Soniya · 5 September 2022

★★★★★ 5/5

Trustpilot

5* service

Becky and team at monksmoor park were very welcoming, throughout the reservation we were explained everything in great detail by Becky. We left the appointment very happy. Great customer service provided.

Jodie · 5 March 2022