Crest Nicholson Ashford reviews

★★★★★ 5/5

Trustpilot

Thanks to Crest Nicholson (Mulberry View, Wokingham).

Following up on a COVID delayed set of warranty fixes, I can report the thorough and professional response that my daughter received from the Customer Services team of Crest Nicholson who are responsible for the Mulberry View development in Wokingham. The work was arranged efficiently and all queries answered promptly in a customer pleasing manner. The electrician who attended arrived on schedule and could not have been more helpful and reassuring in his approach. Overall a pleasing experience to report and a credit to CN who come well recommended as a result.

Merv · 10 January 2022

★★★★★ 5/5

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5* To Henley Gate

Our crest Nicholson experience has been nothing but exceptional so far. We brought on Henley Gate where Lucy and Sam have been managing. We felt comfortable and excited the minute we walked in. Lucy talked us through the process in full detail and never made us feel like she was in a rush or we were too much trouble (even though we knew they were swampt!!). Not only this,I brought a new build on another site 3 years ago and we couldn’t believe the extras that were included with Crest Nicholson already vs the current house! Even any other extras are very reasonable on price. It was refreshing to know that the money you pay is including so much more than what a lot of other house builders would include. We have reserved our plot and looking forward to owning our Crest Nicholson home very soon!!

Victoria · 7 January 2022

★★★★★ 1/5

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Tadpole Garden Village - TGV

Read through lots of reviews, take note, the five star reviews all relate to the sales process. Could it be they are desperate to sell you a property? Now look at the one star reviews, these are the ones to note. The truth is all they want to do is sell to you a property, once you have completed and they have your hard earned money you become irrelevant.I spent almost £500,000 on my property at Tadpole Garden Village (TGV) in Swindon. I have owned a number of properties over the years but this move was the biggest mistake of my life.I have been disappointed, frustrated, let down, lied to and feel totally ripped off. I have come to realise no one could care less, from the managing director who won’t reply to emails to the customer service manager who just tells you anything. All they want you to do is go away, if this company was relying on repeat business it would go bankrupt. I have given up trying to get snagging complete. I just do it myself or employ a professional who I knows what he is doing. It does bug me that Crest are getting away with it, but at least I avoid the stress. “We aspire to create developments and spaces that promote health, happiness and well-being. Places we know our customers will enjoy living in”.All I have had is stress and disappointment.If you are thinking of buying a Crest Nicholson Property my advice would be to stay well clear. Spend your hard earned money elsewhere that is unless you have extremely low expectations.With regards to Tadpole Garden Village, take the time to have a good look round. Talk to people, look at TGV facebook, check out the Swindon Advertiser. I have been told the roads, pavements and landscaping won’t be complete for another five years (2026). Personally when I see what goes on, I don’t believe it will ever be how it was sold to me. I have given up on it, some of the properties were first occupied 6 or more years ago, some purchased for more than £600,000. Gravel for pavements, weeds for landscaping, kerb stones falling in the road and by the way you will be paying £250 pa for maintenance. Residents complain but are told to pay up or get threatened with court action. Our community mobiliser has even moved to Bristol. I have lost count of how many street lights are either not working or constantly flashing like disco lights. No point telling Crest, or Preim (the management company) anyway they already know but like everything else nothing gets done, why would they care once they have your money.On the plus side, there are a couple of areas that are maintained to a good standard, the ones you see in all the advertising and marketing material.See their reply at the bottom asking me to contact customer services, as though they care. Customer lack of service, they don't want to know or care.

MN · 16 December 2021

★★★★★ 1/5

Trustpilot

Poor performance and lack of effective working

I have exchanged on a new build with Hydes New Homes ( Blossom Grove) . Crest Nicholson are the builders, Crest has made the whole experience hell. I was meant to complete back in September but the dates have continued to move. Crest are working at a snail's pace which is becoming a massive problem for me and possibly other trying to move into our new property. The dates have been moved several time with no valid reason. Hyde have done really well in communicating with us but at this point there is really nothing else Hyde can do. Crest have not advised that they anticipate things would be done by February /March. This is simply ridiculous. I now have to get a new mortgage offer. I will be making complaints on all platforms till I have my keys. I have been extremely patient but this is it. No Valuable explanation from Crest, just push back upon push back.

Oyin · 15 December 2021

★★★★★ 2/5

Trustpilot

Good flats but appalling customer service

I like my property but the quality of service afterwards is the worst I've ever experienced. My friend and I have complained about the security issues for the building multiple times and every time we get spun a lie or ignored. I've also called 5 times now about a problem with my property and every time I get a grand apology and then no action to fix the problem. It really is appalling at this stage and I am looking at all of my options.

Benjamin · 10 December 2021

★★★★★ 1/5

Trustpilot

DO NOT BUY FROM!!!!!

Absolutely useless after care and customer service, once they have your money they aren’t interested in helping you at all.I have to chase for months on end to get anywhere and still then they don’t want to assist even though they are meant to. I have wasted so much time to get nowhere with them, they don’t take any responsibility or understand that it’s not acceptable to be waiting months on end to resolve a simple problem.

Dan · 9 May 2022

★★★★★ 2/5

Trustpilot

Customer Service for aftercare is shocking

Since I moved into the property in 2018 I have had an issue with a leaking roof from the balcony above. In the first year whilst the builders were still on site most issues got resolved quickly. However after a number of attempts to resolve the roof still leaked. I last reported it in August 2020, and it has taken numerous emails and 18 Months for them to come and fix it. I appreciate its been a difficult period, however when you email the customer service team for updates you just get completely ignored, so I have had to sit hear and watch my roof tiles rot without any clue what's going on.

Fiona · 29 November 2021

★★★★★ 5/5

Trustpilot

Henley Gate - 4 Bedroom Property

I have reserved a property in Henley Gate site. The representatives in Crest Nicholson have been thoroughly professional and courteous. I would specifically want to call out Lucy - we have asked a lot of daft questions being the first time buyers and she has always been really patient. :-)I would recommend Crest Nicholson to everyone looking to buy new home which is always super exciting and they really ensure to make it extra special. Looking forward to our new home.....

Lahiri · 25 November 2021

★★★★★ 5/5

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Chloe and the team at Kegworth Gate

Chloe and the team at Kegworth Gate are professional, friendly and knowledgeable about the development and options available to buyers. Extremely helpful in negotiations allowing perspective buyers to purchase their dream home.

Customer · 13 November 2021

★★★★★ 5/5

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Maddie, Jan and Danielle were the best people to work with on buying our first property!

My buying process of our property was a nightmare. Mortgage lenders were playing up and things kept getting delayed. However, through all this, 3 woman were there for us every step of the way. Maddie, Jan and Danielle where the biggest help to us. They were there from start to finish and after. They went above and beyond to help us get in our property as soon as possible. Their customer service was immaculate and we all built up a great relationship! They were all very knowledgeable and always answered our questions that we had. As first time buyers, they made us feel so welcome to the property ladder. If it wasn’t for these 3 woman, we wouldn’t be where we are. We are forever thankful for them. They are a prime example of how to work within this industry. Crest Nicholson and incredibly lucky to have these three as employees. THANK YOU SO MUCH!!! :)

Tom · 4 November 2021

★★★★★ 5/5

Trustpilot

Great experience as a first time buyer

My experience working with Crest Nicholson to purchase my first flat has been very positive. From the moment that I first visited the showroom at Walton Court Gardens, I was immediately put at ease by the friendly and welcoming members of staff (DH and AJ). The key elements are as follows:- I was impressed with the knowledge that DH had of the development and the surroundings, and he was able to answer any questions that I had and helped put my mind at ease (in particular in relation to parking and the local area)- At no point in the process have I felt "sold to" by anybody from Crest. In particular, there was no attempted upselling of a larger flat once I had outlined what I was looking for. This was really refreshing compared to experience with other developers.- The whole process from initial viewing through negotiation and reservation, up to the (upcoming) exchange and completion has been relatively stress free. The team from Crest Nicholson have been very attentive and approachable throughout.- The properties are also pretty great too.

Phil · 1 November 2021

★★★★★ 5/5

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Sales lady Lauren is really friendly…

Sales lady Lauren is really friendly polite and answered all my questions with patient, with her help I reserved a house I like . Thanks

Customer · 1 October 2022

★★★★★ 5/5

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Sophie and Sam were so amazing and…

Sophie and Sam were so amazing and helpful. Nothing was too much trouble

SarahA · 9 October 2023

★★★★★ 5/5

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I can’t fault the sales girls at Crest…

I can’t fault the sales girls at Crest Nicholson , Monksmore Park ,Daventry . Particularly Sam who has been very helpful , efficient and professional. The service we have received has been perfect .

Mally · 18 May 2021

★★★★★ 5/5

Trustpilot

Fantatsic team

From start to finish Crest have been absolutely amazing. From the moment of meeting Alistair in the sales office he was welcoming,informative and really helpful. His colleague Gill also was the upmost support on the days he wasnt in the office. We were in the office a few times until we found our dream house. Once we had an offer accepted we were looked after by Danielle the sales progresser and what can we say she was absolutely fantastic. Always at the end of the phone, keeping us informed and guiding us we any support we needed. We unfortunately didn’t have the best chain and incurred alot of issues with our buyers, however with Danielle by our side the prcoess became so much easier. Danielle, Alistair and Gill are all an assett to the team and really prove that customer service is everything. We would highly recommend using Crest as a developer :)

Vicki · 11 September 2021

★★★★★ 5/5

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We visited on 24th February and were…

We visited on 24th February and were seen by Becky who was amazing in showing us around and answering all our questions. The customer service was outstanding. We had plenty of time to look around and were given valuable information by Becky. It was a joy looking at the available properties at Blythe Valley.

D · 25 February 2024

★★★★★ 5/5

Trustpilot

Josh and Chelsea were approachable

Josh and Chelsea were approachable, helpful, informative and down to earth when discussing buying a new home at St. John mead in Elmswell. They made the process easy and relaxing.

Sian · 10 December 2021

★★★★★ 1/5

Trustpilot

Rude, unprofessional staff and an unfinished building 3 months later

Sales staff neglected to tell us that the specification had changed for our building - when we moved in we bought this up, and the member of staff doctored emails and lied to us to pretend she had already told us of the changes. We made a formal complaint and as an apology we were offered the kitchen lighting that had been removed from our spec. However, it is now 3 months later and the work still hasn't been done, have spoken to various managers and directors who were all very rude and defensive, telling us that we are making false accusations and that half of the items that the kitchen company sent for approval aren't going to be approved.A member of staff also wrote down the meter readings on the day we moved in as 0 - so we were hit with a £250 energy bill for our first month. Also the building is still unfinished - a section of the car park is a rubbish tip with mouldy food piled up for the foxes to drag across the car park, the paths are just dirt tracks that tread dirt into the building and we have no cleaners yet for communal areas (leading to mould). We also had no post boxes for weeks leading to lots of post going missing, the entry phone system wasn't connected up, and there was no internet for weeks. We also still have no drip trays under our balconies meaning any spilt liquids go directly onto the people below.

Abi · 4 August 2021

★★★★★ 5/5

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The team at Wycke Place were really…

The team at Wycke Place were really helpful. It was a really easy process to follow and the team were on hand to answer all questions.

Sophia · 27 June 2022

★★★★★ 5/5

Trustpilot

Campbell Park

It is the first time I've bought a Crest Nicholson property and I can tell that after care and support from their team is outstanding, in our case Chris Scales have been exceptional and went above and beyond to sort our new building issues, check on how we were settling in and if we need any help, but also giving us advice on how to maximize and enhance the extra work we put in the property to make it even more special for us.

Otavio · 11 June 2024

★★★★★ 1/5

Trustpilot

Won an award? For what? How?

Helpful and informative right up until you’ve made the purchase. Then you’re on your own. House or land problems? Your problem now, not theirs. Good luck getting a response or a repair. How they’ve won an award, I don’t know because their customer service towards their existing customers is beyond a joke. I know I’m not the only one that feels this way either, having spoken to many other home owners in the same AND other developments, they have all agreed that Crest are great until you’ve handed over your money. Save your money and your efforts, I wouldn’t recommend them to anyone. Sad, because from the outside view, the area is lovely. Until you see cracks in walls, busted guttering, uneven pavements/porches, broken thresholds, uneven structures, dodgy pipe work, rushed interiors with lack of attention to detail, poor agricultural upkeep (or should I say, no upkeep) and I wish any buyer the best of luck getting a response regarding any corrections or repairs.

Chloe · 20 July 2021

★★★★★ 1/5

Trustpilot

Discusting customer service.

Shocking customer service. We tried to pull out of our purchase because the floorplan of the house was not what we were sold (they sent us the wrong floorplan before contract exchange and I discovered it was wrong after exchange by chance when going for a drive near the property). It took 6 weeks to get a response and they refused to allow rescind with no willingness for open conversation and proceeded to pressure for completion. Ironically though as property was meant to be completed in may 2021 and we never had any communication of delays but 10 days before completion they sent a letter saying they reject rescission of contract and we must complete ( at which point we now had to pay stamp duty too), it's now mid July and we are still waiting to complete. I had to seek alternative legal advice and the long story short is that the big developer with lots of money takes advantage of first time buyer and drains their savings. I am disgusted and appealed by their customer service and lack of communication. I have been bullied and taken advantage of. Now I have to move into a house I would not be willing to spend my life savings on.

Bradley · 20 July 2021

★★★★★ 1/5

Trustpilot

if i could rate zero i would

if i could rate zero i would. sales service was first class. customer service after purchase is by far the worst i’ve ever encountered. snagging dragged on for almost a year over 90 separate defects. still well within the warranty period we are being told if it’s not on the original list when you move in then it’s tough luck!! they have built our boundary totally in the wrong place & subsequently there is a manhole cover in our garden which isn’t ours. they are refusing to pay for legal advice for an issue they created. please please don’t buy anything from this company. if you read this & still do then more fool you.

Keiron · 14 July 2021

★★★★★ 1/5

Trustpilot

I was disappointed with the inside of…

I was disappointed with the inside of the property. The finishing was of low standard and very basic, from skirting boards to taps, to paint work. To say it’s a new build it felt like a low budget council house.

Anisha · 20 October 2024