Trusted Agent profile · Ashford
★★★★★
1,386 reviews across 2 platforms
Avocet Way, Ashford, TN25 7FR
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Ashford, at Avocet Way, is rated 4.0 out of 5 across 1,386 reviews on two platforms, including 3 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
TrustpilotSiobbhan Shaw was outstanding with her…
Siobbhan Shaw was outstanding with her customer service and support. A real credit to Crest Nicholson. Thank you Siobbhan!
Thank you for taking the time to write a review, Siobbhan will be thrilled to hear your comments.
5/5
TrustpilotUnion Place, Monksmoor Park in Daventry
We recently reserved a plot at Union Place, Monksmoor Park in Daventry. Lauren, Amy and their team were courteous and professional from initial contact throughout and made efforts to assist us with wherever they could. As first time buyers this big decision and mountains of information can be overwhelming but Lauren takes the time to explain to us all the necessary (and even the unnecessary) information and makes us feel at ease and confident with our decision. We look forward to completing the process and getting our house later this year.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Midlands team.
1/5
TrustpilotTerrible customer experience
Terrible customer experience. My home was due to be completed at the end of June 2022. The many construction delays have caused the completion to be postponed, there's no indication to when this will happen so far. There's absolutely no communication or commitment from anyone apart for pointing fingers at external factors - it's never Crest Nicholson's fault! I have been given a written deadline by their solicitors to push for exchange back in January 2022. Once they had the exchange money communication became superficial with only meaningless build updates, the house was untouched for almost 12 weeks!!
Thank you for your review, the sales team you are in contact with will be best placed to discuss this further.
4/5
TrustpilotCringleford Heights
Cringleford Heights The sale rep Katrina did an amazing job explaining to us all the homes available and gave us a thorough and in-depth information on them. She showed us around the home and it was an amazing time getting to see new homes and having broaden knowledge about mortgage as a first time buyer
Thank you for taking the time to share your experience.
5/5
TrustpilotGreat staff and customer service
Great staff, great product, great team. We’re so excited to move into our house in July time. Sam has been great from the start very informative and made the process so so easy and enjoyable
Thank you for taking the time to leave a review. It's great to know that Sam provided such a positive home-buying experience for you.
5/5
TrustpilotWonderful and pleasant!
All star hospitality and service from Becky at the showhouse. Genuinely delightful in providing assistance on all matters relating to the homes and neighbouring areas. Amazing coffee making skills which is a surprising bonus!
5/5
TrustpilotScottish agent was great
I went to see a couple of property’s, and the experience was very positive. The lady who showed the property was helpful and knowledgeable.And that lady provided us with all the information we needed. She was from Scotland, but I forgot her name. I viewed several properties, including flats and houses, and so far, she has been the best agent.
Thank you for taking the time to share your experience.
1/5
TrustpilotCentenary Quay - Cladding
Absymal customer service from the team covering Centenary Quay.I sent an email over 2 months ago requesting information on the materials used and cladding status of our property. This is required by Homes England as part of the Help to Buy loan redemption.I even sent an example of a letter that another resident in the same complex had received from Crest. This shows the information is clearly available. Since then I've had to repeatedly chase Crest, each time requesting and being promised a call back. I have received one call back during the two months.Annual leave has been blamed for the delay, they've tried to push me back to the management company and now have just stopped replying. Absolute joke.Furthermore, I can only second the review below about Crest being all talk and no action. As mentioned above, we have been impacted by the cladding scandal at the Centenary Quay development. The time it is taking to remediate the blocks impacted is absolutely inexcusable. While they've signed up to the government pledges, no work has started despite this issue being highlighted 3 years ago. All the while the work on the remaining flats/ developments continue to carry as normal. It seems Crest genuinely only care about lining their pockets.
We are sorry to hear this. We are unable to resolve complaints on Trustpilot, if you could email us at info@crestnicholson.com with your plot number we will look into this for you. Kind regards.
5/5
TrustpilotBecky at Sketchley Gardens has been…
Becky at Sketchley Gardens has been outstanding and extremely knowledgeable,in all aspects in helping to buy our first newbuild house.
Thank you for taking the time to share your experience.
5/5
TrustpilotGood customer service
Julie was friendly, knowledgeable and efficient
Thank you for taking the time to share your experience.
5/5
TrustpilotPenny showed me around your Gun Hill…
Penny showed me around your Gun Hill development in Aldershot She was attentive courteous professional knowledgeable and helpful allowing plenty of time 🕰️. All in all a professional setup and made me feel confident I’d like to own a crest Nicholson property
Good afternoon Keith, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear of the great service you received, Penny will be delighted to hear your comments.
5/5
TrustpilotTina was amazing real asset to the team
Thank you for taking the time to share your experience.
5/5
TrustpilotHouse buying made easy
A house that suited my needs in all ways. Craig was an encouraging but not insistent salesman.
Thank you for taking the time to share your experience.
5/5
TrustpilotJust reserved our Crest home!
Just reserved our Crest home at Blythe Valley. Luke has been so helpful and friendly throughout the process so far and made everything very easy and relaxed for us! Can’t wait to move in next year!
Thank you for taking the time to leave a review. It's great to know that Luke provided such a positive home-buying experience for you, we will pass your feedback onto our Midlands team.
5/5
TrustpilotMartin was amazing
Martin was amazing, great work 👍👍👍👍👍👍👍
Thank you for taking the time to share your experience.
1/5
TrustpilotDo not purchase their new builds.
I would strongly recommend reconsidering purchasing any new property from Crest Nicholson! They’ll promise you high quality builds with well looked after green space! However, the management companies they put in charge of the green areas fail to deliver and Crest go quiet and do not support. You’ll be left with a house in a poorly maintained estate that is hard to sell. Stay well clear!
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotKnowledgable
Katrina (Cringleford site) possessed an impressive depth of knowledge about the various homes available at the development. She patiently answered all my questions, no matter how small, and took the time to understand my specific needs and preferences. I never felt rushed or pressured, and she always ensured I had all the information I needed to make an informed decision.
Thank you for taking the time to share your experience.
5/5
TrustpilotSuper Helpful
Every member of the team Sam, Hazel and most especially Becky were so helpful. Very patient and kind.Thanks so much ladies and I really hope all goes well with me securing my house.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you.
1/5
TrustpilotAfter sales customer service is non existent
We moved into our new build flat in Walton Court Gardens 6 months ago. The sales team, as you expect, were really good but the aftersales customer service is the worst experience Ive ever had. Not all the flats are sold so the builder(Crest) is still managing the block. 1. Our lift hasn't been working for over 3 weeks(as of 17th May 2022). My 35 week pregnant wife has to climb 6 flights of stairs every time we go out. She is unable to leave the flat, dreading the climb up the stairs. Elderly relatives are not able to visit us for weeks.2. The video intercom has not been working for over 6 weeks. We missed several deliveries due to this. This is also a security issue as the residents don't know who is entering the building. 3. The bins only get collected every 4-5 weeks and even that is only after the residents complaint. As the road is not completed it is the builders responsibility to provide access to the bin lorries. This has not been happening.4. The fob access(security) on all the floors and lifts are not enabled after repeated emails to customer service. The lift was vandalised as the foyer doors were left open due to a fault and security access for other entrance doors not being enabled. 5. Door leading from the building to the garden doesn't have a lock so its always left open. Again, a security risk.6. We requested for the CCTV to be checked after the vandalism of the lift but we were told by Crest(after 2 weeks) that the CCTV was only for emergencies. I don't know why thousands of pounds of damage is not an emergency.7. We are being charged service charge but the gym and window cleaning service that was part of the agreement hasn't been completed/performed.8. Garden for the private block is immaculate but the shared ownership and housing association garden is unkept.All this has been reported numerous times by residents and no action has been taken. We only get generic and rude responses when we ask for updates. I am very sure that this review will get a generic reply or some more excuses from the CS team. We have escalated these issues to the Head of CS and Director of Crest South but all we get is excuses or they will try to blame things on the residents.I have photos, videos and dozens of emails to prove all this but Crest don't really care. I guess once the flat is sold to you are at the builders mercy.
Thank you for your review, the divisional team you are in contact with will be best placed to discuss this further.
1/5
TrustpilotThey don’t care once you have paid
Having brought 3 new houses this is by far the worst company for after care. Once you have paid they don’t want to know. I am on 67 emails/phone calls, they make appointments but nobody turns up. Waited 10 months after initial promised completion date and even now, 8 months after that, it is not sorted to an acceptable standard. Ended up fixing many snags myself. Wouldn’t recommend or buy from them again.
Thank you for taking the time to share your experience and bringing this to our attention, we will ask our customer service team to get in touch with you to discuss further.
5/5
TrustpilotVery friendly and helpful staff
Very friendly and helpful staff. Jill was very knowledge, kind and accommodating.
Thank you for taking the time to share your experience.
5/5
TrustpilotSuch a smooth process thanks to Sophie…
Such a smooth process thanks to Sophie at Green Acres where we have just reserved our new home.
Thank you for taking the time to share your experience, Sophie will be delighted to hear your comments.
5/5
Trustpilot1 and a half years since moving in
I wanted to write another review now we have been in our house for a year and a half. Crest have been amazing! Whenever there has been a snag or something needs to be fixed, they’re right on it and organise for someone to come and sort the problem out. They’ve made our first experience of buying a house a great one, and we’re so happy with all they have done.
Thank you for taking the time to share your review and your experience with your home, we are delighted to hear your comments.
1/5
TrustpilotNine Acres
Bought in April 2020, worst decision in our lives , Major structural faults, over two hundred faults they said they would put right and then lied about and now won’t do . Had to move out for 5 weeks in summer 20 so they could do some of the works but we had to move back in as they were destroying our furniture and belongings and making the dry lining worse . Then had to move out for 10 days just before Christmas and go to cheap hotel for them to replace kitchen diner ceiling. Now because they bodged it so badly it will have to come down again and be re done.Fraudulent Estate Management Company and have breached all our contracts of sale and MANY planning, conditions and S106 agreements.Crest Nicholson withheld the 2017 Site investigation from the council and it will not show up in searches as they hid it. Ground gas and the highest VCP clay classification meaning HIGH RISK of SUBSIDENCE. BUYER BEWARE.UPDATE,Crest Nicholson , Your Directors and CEO are fully aware of all the faults on our house and the fraudulent estate management set up by Crest. They have all lied which we have proof of and Crest Nicholson’s CEO told his directors to ignore our correspondence. This is his usual strategy as he does this to other customers and this has been in newspaper articles about Crest Nicholson.It’s never too late to show that good governance and good leadership starts from the top I.E your CEO. How about honouring the agreements your directors made and sort our house and development out .Update, Crest’s response below is another lie. No one at Crest is interested in keeping the agreements they made with us and the CEO and MD and other directors show on a daily basis they treat their customers with contempt.check out our comments on Crests LinkedIn posts for proof.
Thank you for your review, the divisional team you are in contact with will be best placed to discuss this further.
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Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
