Crest Nicholson Ashford reviews

★★★★★ 5/5

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Windsor Gate

We found the Crest Nicholson team for Windsor Gate were really friendly, helpful and informative.

Aneel · 24 February 2024

★★★★★ 5/5

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Morton Park

We are currently in the process of purchasing our property at Morton Park. Our experience to date with the Sales Office team and the Site Management has been excellent. Working within the construction industry ourselves, we have rarely come across a site as well managed as this one. We have had access to our new property on a number of occasions, we have been consulted on some changes to groundworks, the site management team really do strive for perfection. We are looking forward to moving into our new home and we feel confident, that should there be any snagging issues then between the Sales Office and the Site Management, they will be resolved immediately. Buying from this site has restored my faith in buying a new build property.

Jo · 11 September 2019

★★★★★ 4/5

Trustpilot

One very happy customer.

Really shocked reading other peoples reviews. We moved into Fairfield Gardens and it seems a breeze in comparison to others experiences. House is absolutely lovely. Chris the site Manager and George have been on hand constantly to see if anything needs doing and it gets done immediately. Any snagging needed looking at has been done so. Workmen are on site early, but even then respectful and considerate. Michelle, Charlotte and Sasha in the office have been great too. Can't recommend this site enough. Really happy with our house :)

Leepy · 1 September 2019

★★★★★ 1/5

Trustpilot

One of the worst developers I’ve seen…

One of the worst developers I’ve seen or heard of. Billed themselves as “premium” but were anything but. As soon as they had the money they could not care less. House was delayed completion, during which time they lost a back door key telling me don’t worry it’ll turn up. Then when I refused to move in until they redid the hard flooring the workmen had scratched with their tools etc, they lost track of my front door key with Darren Lewis (head of customer service) claiming a contractor had it but they didn’t know who. Found a hard hat on my landing one day after moving in as tradesman had let themselves in while I was at work. No prior warning. Tiling in shower had to be redone as wall leaned inward, bathroom window re done as it was like an Alice in Wonderland door narrowing, kitchen not correctly fitted and several call outs required, was told in confidence by one of their follow up crew that they knock them up as quick as possible, make mistakes and don’t care as they know there is a follow up team to rectify their mistakes and they get paid on speed of completion. I cannot state this more clearly, DO NOT BUY FROM CREST. You will have what was meant to be one of the happiest times of your life ruined and then have to create a spreadsheet of “snagging” (over 100 items) and push, force, follow up, moan at them until they can be bothered to do it.

Matt · 26 August 2019

★★★★★ 5/5

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Kegworth Gate

Sam and Chloe were absolutely lovely and helped us every step of the way. They always kept us informed. They were so kind to let our dog Norma come along to the office so that we could sign some paperwork.

Sascha · 12 October 2021

★★★★★ 5/5

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Crest Nicholson 👍

Siobhan was very personable and honest. Outlined the process clearly. Very forgiving of initial missed appointment!

P.O · 29 January 2024

★★★★★ 1/5

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14 months and still no fix

I feel it is very telling that the good reviews are sales related and the poor reviews are concerning the after sales.

James · 24 September 2025

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

I have no idea how they are keeping their reviews higher than 1 star. I've had nothing but disappointment from Crest Nicholson (I live on the Claybourne estate). I wrote a glowing review of 5 stars at their request, prior to completion, (it was fine until we got closer to completion) and that's how they can say ignore the reviews that aren't "verified" which is what I was told. But I had to come back online and tell my story to try to warn people not to fall victim the same way I did. Leading up to completion we were constantly told not to extend our mortgage offer and it would be completed on time. We were told with about 12 hours notice to completion our house would not be ready and we could not move in. You can imagine with such little notice what hell this caused. Also they never called us to tell us this, we turned up and asked. This continued every day for nearly a week. They kept saying it would be ready the next day then the next then the next. Nobody communicated with us, it was always us chasing them. When we finally did move in, we had nothing but issues. We moved in during August and my house (end of october) is still riddled with issues. They say they wont come and fix any problems at the moment because they want to focus on the properties they are still building to get them finished for their financial year. My garden still has a large trench in it with rubble and gating left everywhere due to them making my house on a steep incline, despite constantly telling me you'd never notice the incline and it was written into our contract it wouldn't have a big drop etc etc. It was just a complete disaster of a garden. I've complained to the top level of people from Crest as every time I complain nothing gets done, but surprise surprise they don't care either. Once they've got your money, they're done with you. Please save yourself the trouble and avoid them at all costs!

Tess · 28 October 2022

★★★★★ 5/5

Trustpilot

Martin is very good

Martin is very good He took the time to listen and understand our requirements and then handled the sale with great efficency Very good experience

Customer · 9 June 2023

★★★★★ 1/5

Trustpilot

I am very disappointed that we have not…

I am very disappointed that we have not had any resolve fromCrest Customer Service to an ongoing issue of ‘sewage flooding/ drainage costs’ we had to bear, after 3 years of trying! After numerous reminders and requests from residents for our refund we have yet to get any reassurance when this will be .

Sara · 24 July 2024

★★★★★ 5/5

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Sam and Maria were friendly and helpful…

Sam and Maria were friendly and helpful making us feel welcomed.

Keith · 20 April 2024

★★★★★ 5/5

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Very good

Very good. Sales rep was very knowledgeable and friendly. I left with all the information I needed to make my decisions

Roxanne · 23 September 2025

★★★★★ 1/5

Trustpilot

Absolutely ruined a dream home

Absolutely ruined a dream home. Do not trust them 1 bit once they have your money they could not care less. Our house was the 1st built on the street. We lived for a year with houses going up around us. When we moved in we were told repeatedly by Crest onsite team that any cracks would be fixed as we have the works around us. Yeah right. 1 year on your refusing to fix works wrong from day 1 now your not around. The after care is absolutely awful. Try talking to the midlands MD pathetic responses hiding behind his secretary. I have been told by a crest site manager that after covid things have changed and they are penny skimping more. I would NEVER buy Crest do not believe the hype. Check social media for any development you may be interested in. Hundreds on our estate feel the same. COWBOYS

Julian · 13 September 2022

★★★★★ 5/5

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Albany Wood Bishops Waltham

From dealing with Jan and Lynn on the day we viewed the property at the last minute to Hayley who took us through the reservation process. The whole customer experience so far has been excellent with great prompt communication from everyone. Can’t wait to move into our new home.

Sue · 2 October 2024

★★★★★ 1/5

Trustpilot

Avoid buying Crest!

Purchased a flat at a Crest Nicholson development. They were due to finish building work around May, no sign of it stopping. Defects were supposed to be resolved in our new flat, 7 months on they are refusing to do them and are saying ‘it’s a gesture of goodwill’. There are limited parking spaces which we had to pay an additional (significant) fee for. Crest are offering our spaces to contractors to suit them leaving residents who have paid without spaces. Their after car service is appalling- 6 booked appointments that could be anytime throughout the day and nobody has turned up. After 7 months in the flat things haven’t been fixed. They were happy to take a lot of money but show absolutely no care once they’ve got money as they ‘have no legal obligation’. Genuinely regret buying a Crest Nicholson home!

Dan · 1 August 2018

★★★★★ 5/5

Trustpilot

Our experience with Crest Nicholson…

Our experience with Crest Nicholson over a Faringdon Fields in Oxfordshire has been nothing like the majority of reviews on here. From day 1 our after care has been exactly as the sales team promised (which is excellent by the way).We moved into our new home on 8th May. A couple of weeks later we called up to put in our snagging list and rather than take details over the phone a customer services manager came to visit and do a tour of our house / check the snags with us.Truth be told we only had very minor cosmetic issues with our home, nothing fundamentally wrong, and no "issue" was too silly to look at. All of the snags reported have been resolved.Crest have been attentive, friendly, and willing to engage with us. Anything the customer services team have promised to fix they have, and all of the operatives who came to look at the snags were friendly, and emphasized that we should make as much use of their service as we felt we needed.2 months into living in our new home I have to say we're very happy with our home, the quality of the product that Crest have delivered, and also the after care we've received. I'd recommend Crest to my friends and family.

Eduardo · 6 July 2018

★★★★★ 5/5

Trustpilot

Excellent

Tina is excellent! The process of buying our new home with her has been great so far!! We are very happy with Crest. Raquel & Fede

Raquel · 24 March 2023

★★★★★ 5/5

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Aspen Grange sales advisor praise

Visited the Aspen Grange site in Stowmarket and I cannot give enough praise for the sales advisor we met, she was very knowledgeable about the properties and all sales info relevant to what we were looking for. She knew a lot about the local area and really helped us. The visit was extremely beneficial.

Anonymous · 1 July 2024

★★★★★ 5/5

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Red Lodge

Rachael was very friendly,helpful and informative and knowledgeable.

Jo · 18 May 2024

★★★★★ 5/5

Trustpilot

Superb sales team. Recommended.

Becky and Nikita were superb throughout our reservation process: personable, patient, calm and not in the slightest bit pushy. When they didn't know the answer to one of our queries they would quickly find out and let us know. Really can't recommend Crest Nicholson enough (so far). If the builders are as good as the sales team we're going to be thoroughly happy customers.

PT · 20 July 2022

★★★★★ 4/5

Trustpilot

Informative and kind, Brooklands Park

Crest Nicholson have been extremely informative, knowledgeable and kind. When we had our reservation appointment, we were given lots of information regarding the property we were purchasing as well as the development itself. The process has been a little bit or a roller coaster, as unfortunately our property has been delayed and no longer valid for HTB which was our original plan.. Crest did their best to try and secure a new deadline for us but when this was not possible, did their best to give us as many possible options for proceeding as possible. They never rush you for decisions but are thoughtful and considerate to the fact that it's a very big decision.Elisabetta

Elisabetta · 19 July 2022

★★★★★ 5/5

Trustpilot

Lucy is incredible…

Lucy in particular has been incredibly helpful. She has remained professional throughout our experience to date. Joe is new to our experience but has already shown the same level of support as his colleague Lucy. We look forward to working with them both in the coming weeks to realise our dream home and area. Well done team Crest Nicholson!

Ade · 24 January 2023

★★★★★ 5/5

Trustpilot

Reservation Appointment

Maria was very helpful, and thorough, during our reservation appointment. Every aspect was discussed in a clear and friendly manner.Thank you again Maria for everything you have done for us.

Wai · 28 September 2022

★★★★★ 5/5

Trustpilot

Knowledgeable, personable and patient

Visited Finberry's Bilham Lawn.Flexible about the appointment time. Friendly and knowledgeable about the whole development, whatever our question. Gave us the right amount of time to view. Prompted our thinking with helpful questions that meant we could reflect on our needs. Overall it was a nice experience. We feel informed about the site and have made a choice of plot that feels right for us.

Steve · 29 October 2023