Crest Nicholson Ashford reviews

★★★★★ 4/5

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Katrina was very good and happy to take…

Katrina was very good and happy to take us through the available properties at cringleford height development.

Michael · 24 June 2024

★★★★★ 5/5

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Crest Nicholson Montague Point

Diane at Crest Nicholson, Montague Point has been a pleasure to deal with. She has been both friendly and professional at all time. Information has been readily available and clearly explained.

Sue · 28 August 2023

★★★★★ 5/5

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Friendly, professional and totally amazing!

As a first time buyer, Crest Nicholson have been amazing! From my first initial enquiry through to reserving my first ever home they have been there every step of the way. Their communication, knowledge, professionalism and expertise have been superb! I was always greeted with a friendly smile and made to feel welcome and nothing was ever too much trouble. Thank you so much.

LP · 10 July 2024

★★★★★ 5/5

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Tina, Lesley and Sophia

Tina, Lesley and Sophia at Sevington have been absolutely fantastic with us from the beginning when we first walked through their marketing suite doors. Tina started our journey telling us we absolutely could be in a position to buy one of their homes after years of thinking we were not able to in a shared ownership situation. All of these ladies have supported us no end with weekly check ins, showing us round multiple plots and properties and answering endless amounts of questions whilst putting up with my indecisiveness. They have been patient, supportive and they’ve made us feel like long term clients with a strong relationship to take forwards. Thank you for making everything that you have possible! Nicole

ND · 21 July 2023

★★★★★ 5/5

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Natalie & Carly at the Waterman’s…

Natalie and Carly at the Waterman’s Gate development in Arborfield Green have been fantastic. From our initial call, right the way through to our reservation they have been flawless. We reserved the same fantastic level of service throughout which was refreshing. Their enthusiasm was what we liked the most and if they didn’t have an answer to hand, they were able to go away and find it swiftly. Thank you to everyone else involved in helping us reserve our new home!

Dan · 15 July 2023

★★★★★ 5/5

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Positive experience at Albany Wood

Positive experience at Albany Wood - Oliver was very friendly and helpful and we were able to look round unhurried.

Customer · 15 April 2024

★★★★★ 5/5

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Excellent

Sophie was very knowledgeable, her manner was excellent, very helpful, I hope to be proceeding with a purchase very soon. Thankyou.

Mike · 21 March 2024

★★★★★ 1/5

Trustpilot

Can mis-sell and contract management companies who will bring in extra charges for residents

I am sad to say that I'm extremely disappointed with my living situation after moving into an apartment in a Crest Nicholson property.When purchasing my apartment in a new development with limited parking space, I was told by the salesperson that this would be rectified and there would be plenty of additional parking for visitors and locals to come. However, having moved in this has turned out not to be the case, and the management company that Crest has installed to look after the residential area are now charging residents with additional cars to park on the street! These changes were brought in with a matter of weeks for residents to adapt and without time for them to purchase the permits they need to comply with the new rules, leaving them liable to fines. It's caused us untold stress. On this basis I'd be very careful when looking at communal properties built by Crest as you're likely to face lots of extra charges and problems in future from the people they contract to manage the property and residential area.EDIT: Despite the response below, I am yet to be contacted by Crest to discuss the issues I have raised above.

Daniel · 3 July 2023

★★★★★ 1/5

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Awful customer service

The house purchase process was fine, sales team helpful.However now 10 months since purchasing our home we still have simple outstanding snags from our 10 day visit, such as a cracked window, painting etcPainters have been booked in for 2 days on 3 separate occasions, they never show up, costing us money because we are taking time off work to supervise. Very frustrating to have patchy paintwork for such a long time, in a brand new house which should be perfect!Was previously dealing with the site manager, Lee who was great, now he is getting pulled from pilar to post and is no longer on-site. So we are having to go down the 'customer services' route.Initial email sent on 6th June, numerous follow up emails and no response and no closer to getting my snags fixed. Now raised a formal complaint.Such a shame as our experience had been so good to begin with. Lets hope they come back to me soon or I will be escalating to NHBC.

Jenna · 29 June 2023

★★★★★ 1/5

Trustpilot

Terrible build quality matched with…

Terrible build quality matched with terrible customer service. 385 defects reported and still waiting for repairs over a year later. Customer service manager cannot communicate. Build manager has no comprehension of how to actually build a house either. If you try to raise your concerns with them they will simply call you out as being aggressive. One successful claim through the courts. Looks like I am going to have many more before this fiasco ends. STRONGLY advise against dealing with this company on any level. Recommend you find a reputable house builder than deal with these utter cowboys.

D.coramoutlook.com · 26 June 2023

★★★★★ 5/5

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Excellent builder, highly recommend

We recently bought our first home from Crest Nicholson. We are very pleased with the build quality and service we received. Staff in Alconbury Weald, especially Sofia and Tanya were very friendly and professional. They kept us up to date throughout the process. Highly recommend

Emil · 9 February 2022

★★★★★ 4/5

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Lovely member of staff but disappointed…

Lovely member of staff but disappointed to see the only show home was way beyond our budget this didn’t allow us to see if we would like to purchase

Aimee · 23 September 2025

★★★★★ 5/5

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Crest Nicholson West Midlands

We dealt primarily with Rebecca Anderson at the Kegworth development. Rebecca has been straightforward and efficient, alongside Nikita Collington.The property is still in process of being built so hopefully those involved in the construction are as efficient as those involved in marketing/sales.

Brian · 4 July 2022

★★★★★ 5/5

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Josh is excellent!

Josh has been excellent throughout. Information was in abundance and from the start of the process he was extremely helpful and accommodating. Lots of contact and updates. He was of great assistance in a getting everything pushed through and keeping me in the loop towards the end as well.

Clare · 3 June 2021

★★★★★ 5/5

Trustpilot

Helpful, efficient and proactive sales process

We are purchasing a house in the Claybourne Development in Steeple Claydon. The whole process has been very efficient. Lesley has been fantastic throughout, keeping us informed at every stage and sending us additional useful information and contacts. We would recommend purchasing a new home through Crest Nicholson.

Hannah · 10 August 2021

★★★★★ 5/5

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We have reserved a plot in Westvale…

We have reserved a plot in Westvale Park and Jill and Alister were absolutely lovely!they went above and beyond for us. Very kind and friendly. High recommended. So far it has been the best experience ever. Can't wait to see all the progress in our New home.

Giulia · 9 October 2021

★★★★★ 5/5

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Hard hat Aspen Grange

Wow I was amazed by how much Chelsea knew about area and all the local school rating. I can see by the way the site has started these houses are going to amazing. Well done Crest. Site looks well run very tidy. Chelsea told me she works with a great team who care. Hoping to buy in future and meet the team myself.

John · 1 July 2024

★★★★★ 1/5

Trustpilot

Totally Disasterous Crest Nicholson After Salesisaste with Crest after sales…

Total disaster with Crest after sales service at Longhurst Park, Cranleigh. Two years later, nothing done, grass waist high, play equipment never finished & now fenced off & disappearing beneath the neglected wasteland which was ‘public open space’ on the development plans. The water attenuation units were never planted so swing between stagnant pools & dry, caked wasteland. Grass verges were cut only once last summer & not at all so far this summer, hence they are thigh high weeds now throughout the entire Phase Two estate. I strongly suggest nobody even considers purchasing a Crest Nicholson home ever. We certainly won’t.

Steph · 15 June 2023

★★★★★ 5/5

Trustpilot

Brilliant

Excellent experience at Centenary Quay in Southampton right from the first enquiry through to completion. Nothing was too much trouble for Maddie and the team and they were always there to help with any questions. No build quality issues either.

Rupert · 14 September 2022

★★★★★ 1/5

Trustpilot

Do not buy!

Do not buy! Terrible paintwork quality throughout. Work finished to a poor standard. Snags ongoing for 8 months after moving in. Not received a reply from their customer service in over 2 months after chasing them regarding unfinished snag works. Our wood flooring has no mastic and looks awful., , , Received a call one day after I left this review above and promised someone would come and see us but no contact since (another 3 weeks added on to the 8 months of unnecessary stress)

Si · 13 June 2023

★★★★★ 5/5

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Lovely sales team

Lovely sales team, helpful and knowledgable. Followed up with a phone call.

Laura · 8 October 2026

★★★★★ 1/5

Trustpilot

Awful customer service …

I have been trying to get a response from the customer service team regarding the replacement of the kitchen tap under warranty as it has a hole in and fires water everywhere; I was able to speak to someone when I first reported this who passed me round the houses of a number of people who could have fitted it (they were unable to tell me exactly which company did the work at my property and I was told I would have to call round the different companies to see if it was them) as was told by the customer service team they couldn’t do anything about it. When I finally figured out who fitted the tap they said that it would be the builders (crest) who I would need to speak to as they would have the proof of purchase for the warranty. I have since emailed and called multiple times to be told that the person I need to speak to is on the other line so they will call me back which they never do which is extremely frustrating.

Holly · 1 June 2023

★★★★★ 5/5

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Professional and friendly

Sally was friendly, informative and knowledgeable. Answered all of my questions and more. Shown everything I needed to make an informed decision.

Clare · 19 January 2024

★★★★★ 5/5

Trustpilot

Martin was extremely helpful during…

Martin was extremely helpful during the entire process, he explained everything very patiently and got us the best deal on oud property of choice. Top marks for being very professional thorough with everything.

Hemant · 4 April 2023