Crest Nicholson Ashford reviews

★★★★★ 1/5

Trustpilot

I was disappointed with the inside of…

I was disappointed with the inside of the property. The finishing was of low standard and very basic, from skirting boards to taps, to paint work. To say it’s a new build it felt like a low budget council house.

Anisha · 20 October 2024

★★★★★ 5/5

Trustpilot

Working with the team at Crest Nicholson team at Kegworth

Working with the team at Crest Nicholson team at Kegworth (Emily, Nikita and Amy) has been such a pleasure. All three ladies are very professional. Great how the team work together even if one is working at a different site. Always ready to help and support. Love the open and honest policy.

Mandy · 23 March 2024

★★★★★ 5/5

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Great Quality and helpful…

Great Quality and helpful Sales.Everything was smooth from booking to handover.

Vikas · 19 October 2023

★★★★★ 1/5

Trustpilot

Nightmare as fist time buyer

I bought my first flat just few months ago in Redhill. They were great selling the flat, weirdly the sales people change everyday and they dont last long. After the purchase it is been just a nightmare, customer service is useless and careless, reply really polite but they just ignore your problems (dont expect a call back from them) in our bulding we still waiting problems to be resolve, not just in individuals flats (after 7 months) in the bulding also. It is a long list of problems raised from each neighbours and Crest Nicholson just very polite say they will fix it soon and move on. It is embarras with the really high prices. 0 Recomended to buy from them. Nice flats but a nightmare

Sara · 5 July 2021

★★★★★ 3/5

Trustpilot

You don't always get what you pay for.

We bought a Crest Nicholson home 3 years ago as a second home. The initial snagging process dragged on for well over a year. We have now discovered, after rarely using the house, a large crack in our granite kitchen work top. They have refused it is their responsibility and that is a home owners issue. I could understand that about other things around the home,but a granite work top! We spent a lot of money on this house and thought their response was shocking.

Susan · 2 July 2021

★★★★★ 5/5

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Sophie was really helpful and…

Sophie was really helpful and informative about all the properties and happy to show us round

Meryl · 31 May 2023

★★★★★ 1/5

Trustpilot

Very Poor Workmanship - Building Defects

I see lots of reviews about excellent experience at the purchasing stage. It was like that when we bought our flat. We have a flat in a block in Stockwell, London which we purchased 8 years ago. We have since had no end of problems with the building which we have had a nightmare struggle with Crest or NHBC to fix. Some of the workmanship is unbelievably poor. I for one would never ever buy another Crest Nicholson property - beware.

Ian · 4 June 2021

★★★★★ 5/5

Trustpilot

A satisfying outcome

Lucy was extremely helpful and provided all of the information I required. This has led to a satisfying conclusion with my reserving my prefect home at Henley Gate.

Customer · 8 February 2022

★★★★★ 4/5

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We are not a bespoke builder

Overall experience made more challenging due to Covid-19 restrictions although the site were well organised in following the correct protocols to ensure safety first.I was impressed with the product but frustrated with the lack of flexibility in accommodating any change requests - additional kitchen units is an after-market offering, unable to relocate the washing machine - constantly hearing the quote that we are not a bespoke builder.Sales team (Diane & Hazel) were very professional and easy to communicate with.

Customer · 7 August 2021

★★★★★ 5/5

Trustpilot

Rachel and Lucy have been so helpful…

Rachel and Lucy have been so helpful during the whole process of buying a house. Myself and my partners are first time buyers so this is a very new process to us and both lucy and Rachel have answered all our questions, rung us both consistently through our the process and made us feel that anything we ask is not to much. I am delighted with the service we have received and I cannot wait to proceed even further with our first home with the help of Lucy and Rachel

Customer · 27 May 2021

★★★★★ 5/5

Trustpilot

Smooth Sailing all through.

A big thanks to Chrest Nicholson and the wider team, you guys always stick to your promises without a doubt. You do as you say and not another way around.

Ola · 6 October 2021

★★★★★ 4/5

Trustpilot

Campbell Wharf in Milton Keynes

We love our new apartment at the Crest Nicholson development at Campbell Wharf in Milton Keynes. The location is amazing and the apartment itself is stunning. Sasha in the sales office and Jamie the site manager could not have been more helpful throughout the entire purchase process. Some of the legal aspects were rather painful and drawn out, but this is fairly normal I know, especially in the current climate - and not something which the sales/site team had any control over. Three months after moving in we still can’t quite believe we live here, it feels like we’re on holiday!

Gill · 19 May 2021

★★★★★ 5/5

Trustpilot

Very good informative

JustAnswer · 17 December 2025

★★★★★ 1/5

Trustpilot

Awful

Awful, dont even deserve 1 star. We moved in 3 weeks ago and within one week our bathroom was leaking into the ceiling into our living room. On inspection it seems like its our toilet as its sewage water coming through. Called to complain to then have two builders sent round with a plunger who then scratched their heads and said “block done”All they did was flush the toilet!!!!!!! The. To be told its your fault as you have been flushing items you shouldnt be flushing. Funny that, only lived here a week and couldnt tell me what ive been flushing. It has been 2 weeks!!!!!! And i am constantly calling, emailing, being given falses promisesI want an ANSWER and a actual fix. No we will send a plumber to you which you have been saying since wednesday last week. Yet today find out you dIdnt have my phone number and had the wrong plot number!!!! Please dont bother with your auto response as that email never gets answered. While writing this i have spent the last 26 minutes trying to get through to the 0333 136 0360 number.If it comes to it ill have to go across the road and scream at the builders as the development is still being builtI have filed a complaint with NHBC, environmental health, local council and papers as this is disgusting!!!

Natasha · 10 May 2021

★★★★★ 1/5

Trustpilot

This company is awful

This company is awful. The Daventry sales women in Monksmoor Park are terrible. They try to intimidate, twist the truth, provide inaccurate information, fail to take any responsibility and blame everyone else across their own business for promises not being kept. Then they blatantly lie! I'm a touch worried about the quality of house following the service received so far. I will post another update once the quality is clear. Advice to you, is stay away from the liars in the salesoffice.

John · 6 May 2021

★★★★★ 5/5

Trustpilot

Henley Gate - Sam and Josh

We have spoken to both Sam and Josh at Crest Nicholson Henley gate site and found both of them to be incredibly informative and helpful throughout our whole process so far! Sam has always been super responsive and has been happy to chat to us at any point. It’s great to have found someone easy going and honest about the whole experience and we’ve really appreciated her help! Thank you both!

Jess · 11 September 2022

★★★★★ 1/5

Trustpilot

Awful company

I purchased a help to buy property on the 19th of March and so far, apart from the interior design and size of the house I have nothing good to say about Crest. I was originally meant to complete in February, viewed the house 2 days before supposed completion date and the house was in a state, however was still promised the house would be done on time, less than 24 hours before completion they advised that the house was not complete and they would need an additional 3 weeks to complete. Upon moving in I completed an extensive snag list which with the exemption of 1 thing, nothing has been completed however they have lied to the housing association advising they had completed all outstanding work. I have leaking pipes and as of last night both windows in the bedroom leaked high amounts of water through, soaking multiple towels. How a house could be signed off with this much wrong is beyond me.

Holly · 4 May 2021

★★★★★ 5/5

Trustpilot

Great Customer Service

This is a huge step for my wife and myself as we are first time buyers. Katie (Hansford Park - Houlton - Rugby) has been brilliant in every step of the process so far. Always very polite and with great professionalism, quick to return phone calls & emails, which makes a huge difference! She was very patient going through every detail of our choices, leaving no questions unanswered. An outstanding experience so far.The development is excellent with a wide range of options and good quality can be seen throughout every detail. We absolutely recommend!

Jonas · 4 May 2021

★★★★★ 5/5

Trustpilot

Purchase At St John's Mead, Elmswell

i have really appreciated the help and support given to me by Lauren and Joshua. They were very customer focussed and because they listened to what was important to me they were quickly able to provide options and make suggestions. The detailed information about the site and my new home in particular was great and demonstrates the company's ethos of quality and care.I'd say that Lauren and Joshua are great representatives of those high standards Crest Nicholson achieve across their business.

Sally · 1 May 2021

★★★★★ 1/5

Trustpilot

Once they have your money it's game over...

Moved in June 2018 and in August 2020 part of our front garden still hadn't been completed, despite many chases. Customer Services Manager attends at the house and agrees to get work completed. Here's a summary of emails since then:9/9 from CN - here's a report on the work we'll do16/9 to CN - Any progress on this work?23/9 from CN - I'll chase up contractors22/11 to CN - Any progress on this work?24/11 from CN - Can you send us pictures24/11 to CN - Your CSM took pictures already30/11 from CN - I'll chase up contractors27/12 to CN - Any progress on this work?4/1 from CN - I'll chase up contractors19/4 to CN - Another 5 months has passed, any progress?30/4 from CN - I've asked the CSM to have a look at this for you.And still it goes on...... round and round!If you value your sanity find another housebuilder!

George · 30 April 2021

★★★★★ 5/5

Trustpilot

We are truly satisfied with the way…

We are truly satisfied with the way Estate staff treated us and helped us to understand what we are looking for and we are very much pleased and looking forward to the final process.

Saeed · 24 December 2025

★★★★★ 1/5

Trustpilot

Avoid as if your life depended on it

Save your money, time, your heart, energy and relationship and avoid these builders. Site team lie about spec, build finish is below average, once you complete you are dropped like a stone. The management including directors wash there hands and do not care one bit. Even when you email the MD no response. So please avoid our pain and stay clear of crest

McPaul · 7 June 2023

★★★★★ 5/5

Trustpilot

Great experience Charlie was really…

Great experience Charlie was really amazing explaining everything clearly

Miss · 11 November 2023

★★★★★ 5/5

Trustpilot

Superb,professional attention by Sam at…

Superb,professional attention by Sam at Monksmoor Park. Everything was very clearly explained and nothing was too much trouble. Looking forward to being a proud owner of our Crest Nicholson house.

Oliver · 9 September 2021