Crest Nicholson Ashford reviews

★★★★★ 5/5

Trustpilot

High quality and premium houses

High quality and premium houses. I recommend it for quality and aesthetics…

Remigius · 3 June 2026

★★★★★ 5/5

Trustpilot

Great professional experience

Good afternoon,I hope this email finds you well.I wanted to extend my heartfelt gratitude for your assistance throughout my property search process. I deeply appreciate the time and effort you dedicated to showing me around plot 108 and providing valuable insights during our initial visit.However, I must inform you that I have come across another property that better suits my needs, a three-bedroom property at a reasonable price. As a result, I have decided to proceed with purchasing this alternative property.I want to express my sincere thanks for your excellent service and support, especially considering the thoroughness with which you explained everything during our first encounter and ensured that all necessary requirements were met within a short timeframe. Your professionalism and dedication did not go unnoticed.Once again, thank you immensely for your assistance and understanding. I apologize for any inconvenience caused, and I wish you all the best in your future endeavors.Warm regards,Joseph Alappat Alexander

Alex · 8 April 2024

★★★★★ 5/5

Trustpilot

Diane has been very informative and…

Diane has been very informative and friendly from the initial enquiry and throughout my numerous questions! This is much appreciated and has helped me feel confident with the purchase.

Mellanie · 4 June 2021

★★★★★ 5/5

Trustpilot

Very helpful and clear instructions…

Very helpful and clear instructions from the team.Lucy at Sketchley Gardens made my first time buyer experience a lot easier than what I was expecting.

Lucien · 28 January 2022

★★★★★ 1/5

Trustpilot

The Saga continues part 3

The good people crest are just unbeatable when it comes to exceptional poor service. The sage of the flexing shower plate continues and there’s no end in sight.It’s astonishing how bad they are, had to call again to ask after my call on the 19th of March and supposedly booking the site visit for the 9 May. Again please wait for the notes.. and then you wait.. then you get asked “who did you speak to?” My reply was didn’t you say you were reading the notes ? Surely there’s the name of the person who booked the visit at my property? Erm let me check.. silence again.. eventually we get to the bottom.. and manage to agree that it’s actually a two day visit 9th and 10th of May to do the work, I ask naively can you send me an email confirming all of this? Sure she says, so waiting for this famous email confirming the work over the 9th and 10th of May. Willing to take bets that I will not receive any email from them and after Easter I will need to chase back. Ladies and gents all this started back on the 9th of Jan over 3 months to try to fix a shower plate… I mean draw your own conclusions here.

Alex · 28 March 2024

★★★★★ 4/5

Trustpilot

Our initial visit to St Johns Mead…

Our initial visit to St Johns Mead Elmswell was very positive. Chelsea and Josh took time to answer our questions and show us around the properties.

George · 29 November 2021

★★★★★ 5/5

Trustpilot

Lesley and the team have been lovely…

Lesley and the team at Clayborne have been lovely and cannot do enough to make sure you’re involved and happy every step of the way.

Alanna · 21 January 2022

★★★★★ 5/5

Trustpilot

Good Experience

Sales representative Kelly is very helpful

Customer · 15 November 2023

★★★★★ 4/5

Trustpilot

Straightforward with minimal fuss.

I've not moved into my house yet so can't review on that side of things but the sales process has been as straightforward as it could have been, and all the information has been up front, and we have been informed of everything that has been going on. I've always been able to speak to someone and have been looked after very well by Sarah Hill at the site in Ashby.

Angie · 14 April 2022

★★★★★ 5/5

Trustpilot

First Time Buyers - TGV Swindon

I have to say so far I have been more than delighted with our experience buying our first home. Me and beautiful wife are purchasing the Salerno property at Tadpole Garden Village Swindon and have been blessed to of had a wonderful employee (Julie) who has been a fantastic help. She has really been in detail with everything and has shown a genuine compassion and excitement during this customer journey and we cannot thank her enough.

MR · 15 June 2021

★★★★★ 1/5

Trustpilot

Poor customer service

Fantastic when they want you to buy a house…couldn’t care less once you’ve moved in. Have had faulty extractor fans causing damage to property for over two months and being given empty promises regarding repairs. Have also had other issues which eventually get sorted after lots of stomping and shouting - which is poor use of my time! They appear significantly under staffed and poor communication between employees results in shoddy customer service. Proceed with caution!

Charles · 8 June 2021

★★★★★ 1/5

Trustpilot

Stay away!

Surely no one can give these guys 5*?? My house was built in 2017 and it has flooded on several occasion. Having shown photos to various specialists in the field, many have said they’ve never seen anything like it. Crest are taking forever to rectify the issue despite us damp and mould conditions. It’s honestly not worth the hassle so just stay away!

LT · 2 February 2023

★★★★★ 5/5

Trustpilot

Exchange for Crest flat to 2 bed

I have just exchanged with Crest for new 2 bed from my Crest flat on Kilnwood vale. I have been fortune to have Danielle appointed as my sales progressed. She has been brilliant and I can’t thank her enough for all the help she has given to get the exchange through. She has gone above and beyond to help me and I really hope she is recognised for her hard work. Thank you again!!

Laura · 8 September 2021

★★★★★ 1/5

Trustpilot

Appalling customer services and after care

Crest customer services and after care isn't worth one star. Once purchased, there were problems (which there were many) they never bother to reply to email or phone. They are only interested in selling you a house, after that it is impossible to get any issues resolved. Unfortunately the worst company I have ever dealt. This has never improved over years with Crest. I simply think they don't care once they have sold you a house.

Steve · 19 April 2021

★★★★★ 5/5

Trustpilot

Susie was very helpful and I found her…

Susie was very helpful and I found her a fantastic sales woman.

Nabeel · 5 May 2023

★★★★★ 5/5

Trustpilot

Trustworthy

Bought a three bedroom house in Henley-on-Thames (Highlands Park) on March 2024 with Crest Nicholson. Big thanks to the sales and the after sales as well as the customer relations as they were both very helpful, responsive, and most importantly trustworthy.

Red · 10 July 2024

★★★★★ 5/5

Trustpilot

Well

Well , Katie was explaining yesterday everything what we need to know and she was really helpful:)

Bogdan · 14 November 2022

★★★★★ 5/5

Trustpilot

Excellent experience!

We have reserved "The Evesham" at Curbridge Meadows and so far the experience has been excellent. The staff (Lynn and Hayley) are both really friendly and professional, making sure we have a good experience the whole way by showing us around the show homes, answering any questions we have and helping us choose the right incentives for us. We didn't feel pressured to reserve and it is obvious they want to make everyone's experience special.

Zoe · 8 June 2021

★★★★★ 5/5

Trustpilot

Amazing Customer Service

The sales lady who took us on the viewing tour was amazing. The apartments are very good in a serene environment. The Crest staff explained every feature in the building and gave answers to our questions. I am satisfied with their services.

Daniel · 16 June 2024

★★★★★ 5/5

Trustpilot

Positive experience

Extremely easy, straightforward and very positive experience working with Nikita and the team at the Kegworth gate development. Highly highly recommend.

Customer · 28 April 2022

★★★★★ 1/5

Trustpilot

Crest Doesn’t Care!!!!!

Crest doesn’t care, not about its after service, its build quality, its promise on snagging, its reputation and about its ability to say sorry because, well, that would mean they are good at their jobs.Side note - all the builders, labourers, plumbers, carpenters and electricians that have been round to fix problems are first class, all delightful and have done a great job. These people are subcontractors that have been sent round to do and job by Crest. My issue is with the people in charge of Crest, because they don’t care.We moved into our house in April 2022 and we are still waiting for the majority of our 14 day snags to be completed.They’ve manage to replace a fence panel at the wrong height in trying to fix a wall and now I have a dangerous 6 ft high panel on a 6ft wall. Surprised it was blown over with the storms Our gardens grass is pretty much dead and the lack of drainage has attributed to this, but they don’t care. Despite every other garden having no problem and thinking there is a problem, Crest don’t care We have floor boards that are mis-aligned and creak loudly when anyone is upstairs - you can actually feel the boards move under the carpets and how the room doesn’t feel 100% flat, but Crest doesn’t care We have mismatching drain covers that we told would be replaced. They haven’t Worth noting that every single sink has leaked since we moved and it’s taken multiple visits for us to get liveable water pressure and a working shower, but again Crest doesn’t care.If you deal with Donna from customer services, be warned. She really doesn’t careThen again the whole management team and senior leadership team doesn’t care, guess that’s why they are struggling financially, but they don’t care I’m really not expecting a response but I bet you it’s this because Crest doesn’t careThank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.

Matt · 7 February 2024

★★★★★ 5/5

Trustpilot

I would like to express my gratitude…

I would like to express my gratitude for the excellent service provided during our property search. The representative was incredibly professional, knowledgeable, and thorough in explaining the details of each property

Lokesha · 30 November 2024

★★★★★ 5/5

Trustpilot

Crest Nicholson

Sophie was lovely and very helpful.Managed to squeeze us in at short notice over Microsoft Teams.

Georgia · 7 November 2022

★★★★★ 5/5

Trustpilot

We have visisted our local Potters…

We have visisted our local Potters Grange site and the staff have gone above an beyond to help us...even the site building manager spared us some time to go over a few queries and to look at how they are built! We are so pleased with our choice and look forward to picking all the interior items with your lovely staff for our new home.

Mrs · 29 September 2022