Crest Nicholson Ashford reviews

★★★★★ 1/5

Trustpilot

Terrible Customer Service

Terrible Customer Service, Did not respond to any of my voicemails for months, as all their staff where 'working' from home. Numerous faults with my property that CN are refusing to acknowledge even though they where flagged with the 2 year NHBC Warranty Period, apparently moving into a new build property after the snagging period has ended leaves you with no rights according to CH. I would not touch anything to do with this company.

Alex · 17 March 2021

★★★★★ 1/5

Trustpilot

The saga continues with no end in sight

The saga continues, after the previous chapters the now famous flexing shower tray continues to cause consternation to Crest as to why, and they build the property, so what chance do we have 😂 I called, again because Crest are not in the habit of calling people back, it’s too much of an effort, bless. The report from the plumber was not a plumbing issue! Great because the shower tray connects to a non bearing wall and “you will always have movement” so does the plumber says. So speak to Crest, I called on Tuesday, and eventually we have an appointment for the 9th of Feb for someone to look at it, not come to fix it, some one to look at it! Whatever that means. The home is a brand new built, and they can’t fix a flexing shower tray. But on the other hand they are happy to post automated messages saying we’ve sent you a request for more information, making it look as if something is being done, which is not, it’s the way to make the readers think look crest responds.. NO ONE calls, you have to call them and spend 10/15 explaining as whatever gets submitted back as post visit notes are not accurate or reflective. In some cases nothing gets put in the system. Otherwise by entering details all should come up quickly. So the saga continues, between a home owner and a building company that hardly knows the difference from his back side to its elbow! Once again you get Zero, at some point, I will get fed up with you Crest as I have better ways of spending my time, I will get a real builder to fix the shower once and for all. Of course I will expect to be refunded of the work. Looking forward in receiving your automated response saying you want more information

Alex · 31 January 2024

★★★★★ 4/5

Trustpilot

Viewing visit to Centenary Quay development

Very well-arranged introduction and viewing, explanations were good enough to get an understanding of all the details of the development, legal and financial processes. Positive atmosphere during discussion, excellent level of customer care.

MR · 21 October 2024

★★★★★ 5/5

Trustpilot

Sophia has been a star ⭐️ so far

Sophia has been a star ⭐️ so far ! I’m sure she will continue while our home is being built .

Susan · 8 March 2022

★★★★★ 1/5

Trustpilot

Absolutely abysmal company

Absolutely abysmal company. Since buying a brand new property from them, it has been one serious thing after another. They did not follow basic building regulations, and now the whole property has to be pulled apart and rebuilt. Their customer ‘service’ is non existent, and their customer service coordinator in particular, shows utter contempt for homeowners. She is rude, obnoxious and totally ineffective. The whole company cannot seem to be able to be trusted to build a property efficiently, deal with snagging issues, nor respect the people that they have taken money from. Snagging issues still persist 2 years later, and the NHBC has been instructed by multiple homeowners.For some reason, Crest Nicholson do not appear to care about the negative impact they have on customers, who should be able to move into one of their properties without constantly fighting to get their basic rights met. This company has made what should have been a happy time, full of angst and frustration.*CN asking for review to be taken down via Trustpilot, not for more information.

Anonymous · 18 January 2024

★★★★★ 1/5

Trustpilot

Adding insult to injury - a dangerous structure

After 7 years constant chasing Crest Nicholson finally replaced the dangerous deck at our flat in Bolnore Village but only after I had fallen and suffered injury. Then they blamed me for using the deck! Following their refusal to offer compensation we instructed solicitors to make a claim. For the last 6 months Crest's tactic has been to ignore most correspondence and generally be unresponsive; so much for Customer Service. Looks like we will end up in Court - updates to follow. PS for Crest, please don't respond on Trustpilot asking for more information, I have sent innumerable emails to your Director of Customer Services and MD to no avail.

Adrian · 16 January 2024

★★★★★ 1/5

Trustpilot

Not the 5* experience advertised

Not the 5* experience advertised. Staff were unhelpful regarding hazardous mould issue down to extractor fans not working. Customer service staff were not understanding the issue and they would not come out to inspect the issue. Currently awaiting a complaint to be resolved otherwise going to the financial ombudsman to get this sorted due to health concerns for my family.

Holly · 21 February 2023

★★★★★ 5/5

Trustpilot

Helpful

The staff from the sale where very friendly and helpful during our visits and when we made our reservation, and answering any questions we had, thank you. Regsrds Jonathan & Angela

TMJ · 12 November 2024

★★★★★ 5/5

Trustpilot

Repeat customer

We’re in the process of upsizing to our next home through Crest Nicholson having had a great experience when we bought our current house. We’re still in the early stages having just reserved but so far so good. I think being a repeat customer says it all.

DomVictori · 31 January 2024

★★★★★ 5/5

Trustpilot

Walton Court Gardens

Very professional and courteous experience. AJ and Dylan were very efficient, knowledgable and extremely helpful. Thank you guys for your continuous support !

NicoCip · 10 October 2021

★★★★★ 1/5

Trustpilot

Greedy Developers

This company of developers does not care about the people around them and the safety of others . Just a greedy developer who just wants to make a profit. Maybe we should build around the owners property?? Just a thought . Avoid buying from this company!!

Mrs · 17 February 2024

★★★★★ 5/5

Trustpilot

Rachel and Daisy are always so…

Rachel and Daisy are always so welcoming, very easy to talk to and will always answer our questions how big or small they may seem, nothing is too much.

Hannah · 8 December 2024

★★★★★ 5/5

Trustpilot

Knowledgeable person on hand to help

Knowledgeable person on hand to help, very polite and pleasant young lady. Gave me sufficient details as well as information on advisors, and other schemes that may be of use.

Jonathan · 18 November 2024

★★★★★ 5/5

Trustpilot

Kegworth Gate, Lovely new home

We have just bought a lovely new home from Kegworth Gate, Crest Nicholson. The Romsey style house was just what we were looking for. Nikita in the sales office was so enthusiastic to help us, nothing was to much trouble. Nikita guided us through the buying and reservation process, she informed us about the house and was very knowledgeable. Thank you very much Nikita from Debbie and Michael

Mrs · 18 February 2022

★★★★★ 5/5

Trustpilot

The staff were so friendly and…

The staff were so friendly and incredibly helpful, their knowledge and guidance through the entire process helped me stay calm in what is a very stressful time. I couldn't recommend them more. Thank you.

Kim · 13 September 2024

★★★★★ 3/5

Trustpilot

Willow Place

Still in the building process, aside from a few emails and a change of contacts on their part, nothing to advise against, I think a lot will be around as to how they deal with the snags after it’s built. It does seem as if the proactive element from their part now that the documents have been signed has been less and less. Will keep posting as my journey continues.

Alex · 18 October 2021

★★★★★ 2/5

Trustpilot

2nd Crest New Build

Having had a Crest new build before in 2017, we have now moved in to a second Crest new build property. What an absolute downgrade this has been in terms of finishes as standard and service. This company is certainly heading in the wrong direction and we would never buy from them again.

Tom · 10 August 2023

★★★★★ 5/5

Trustpilot

Colin the decorator came to our home to…

Colin the decorator came to our home to do to finish some touch up work. what a excellent member of Crest Nicholson staff.work carried out to 5 star excellence.

NJ · 22 November 2024

★★★★★ 5/5

Trustpilot

Walton court gardens development

Walton court gardens development. The sales staff, AJ and Dylan were exceptionally professional and friendly. A perfect combination.

Will · 24 April 2022

★★★★★ 5/5

Trustpilot

Clare at Hygge Park was really helpful

Clare at Hygge Park was really helpful, informative and friendly.

Julie · 3 March 2023

★★★★★ 5/5

Trustpilot

Friendly

Friendly, not pushy in trying to sell us something quick, took time to look at our situation and come up with a suggestion of what plot and purchase method that would best suit our needs, along with a lot of additional advice & useful information.

Matthew · 3 February 2024

★★★★★ 4/5

Trustpilot

Excellent build quality at Crest…

Excellent build quality at Crest Nicholson Morton Park. From first viewings with Susie and Ryan to more viewing and purchasing process with Joseph and Luke. Lovely handover on completion with Susie, recalled from her new site. Aftercare is second to none. So few snags in a new build and promptly sorted. Site Manager and team are always on hand if needed.

CH · 11 September 2019

★★★★★ 5/5

Trustpilot

Amazing company

We have been so happy with the service and support we have received from crest Nicholson. We have reserved a plot at claybourne in steeple Claydon with Lelsey the sales manager. She has been so welcoming and helpful through the whole process so far, we are looking forward to starting our new lives with a Crest Nicholson home. Would recommend to friends and family about this company.

Freya · 3 February 2022

★★★★★ 5/5

Trustpilot

Buying at Albany Wood development

We had seen this particular development and really liked it. We've visited several times and found the team very helpful. We have just reserved the house we wanted and Steve Smith has taken us through the process and been very informative. Communications have been excellent throughout. We can't wait to move in.

Catherine · 7 August 2023