Trusted Agent profile · Ashford
★★★★★
1,386 reviews across 2 platforms
Avocet Way, Ashford, TN25 7FR
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Ashford, at Avocet Way, is rated 4.0 out of 5 across 1,386 reviews on two platforms, including 3 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
TrustpilotSarah at Potters Grange has been most…
Sarah at Potters Grange has been most helpful, always provides a happy and friendly service.
Thank you for taking the time to leave a review. It's great to know that Sarah provided such a positive home-buying experience for you.
5/5
TrustpilotProfessional and supportive service
We are in the early stages of our house buying journey but so far Crest Nicolson have offered great service and support guiding us through the process with ease despite a few initial hiccups. They have proved to be both extremely professional and friendly and we are delighted we chose them to buy our first home from. Thank you to all the team!
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you.
5/5
TrustpilotKatie at Sketchley Gardens is…
Katie at Sketchley Gardens is fantastic. Provided all the information I needed :)
Thank you for taking the time to leave a review.
1/5
TrustpilotOutstanding defects
Six years after completion of our purchase in Bolnore Village we still have significant defects outstanding.Despite endless emails it drags on and on. Poor customer service and very stressful.Finally after 6 weeks delay Crest responded saying they could only assist if I emailed them directly - which is precisely what I have been doing for 6 YEARS. What a pathetic response.
We are sorry to hear this. We are unable to resolve complaints on Trustpilot, if you could email us at info@crestnicholson.com with your plot number we will look into this for you. Kind regards.
5/5
TrustpilotSiobbhan being very great and nice
Siobbhan being very great and nice, she explained everything to us clearly. Gave us very tiny details which nobody has told us so far. Houses are great but parking can be a issue to us.
Thank you for taking the time to share your experience.
2/5
TrustpilotCrest Homes didn’t sell it to me
Crest Homes didn’t sell it to me . Sadly I felt I was just another customer to get through a quick viewing . Very unprofessional
Good morning Anthony, we’re sorry to hear this and would like to thank you for taking the time to share your experience. Your feedback is important to us, and we have passed your comments to the relevant team to look into this so that we can further enhance our service.
5/5
TrustpilotLuke the sales person was great
Luke the sales person was great. She showed us round a few different houses explaining everything as we went along and also answering any questions we had.Very polite and approachable explaining every detail.
Thank you for taking the time to share your experience.
5/5
TrustpilotGreat people
Some great properties available. Good service, friendly and easy to talk to staff, and happy to answer all questions and cover off all the options available. No pressure at all.
Thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and we are happy to hear of the great service you received.
5/5
TrustpilotAbsolutely fantastic experience
Absolutely fantastic experience. No pushy sales tactics. Lucy King was so helpful and patient with us.We decided to cancel our reservation due to some personal circumstances but we will definitely use Crest Nicholson again when we are ready to purchase.Highly recommend this developer and Lucy!
5/5
TrustpilotGreat customer service and…
Great customer service and communication. Sofia and Tanya were both very friendly and helpful.
Thank you for taking the time to leave a review.
5/5
TrustpilotRecent Purchase
The staff are friendly and extremely professional. Sophie at Crest Nicholson Wyke place was very knowledgeable and answered our questions with confidence. She was very thorough in explaining all the steps leading up to completion.
Thank you for taking the time to share your experience.
5/5
TrustpilotReliable developer
Reliable developer! Quality home built. Snaps did show but only a few and got them done efficiently. Nice, helpful and reliable site manager, Curtis Derrick, thanks a lot. Thank you too Stephen Patey. Would buy again from Crest again in the future.
Thank you for taking the time to share your experience, Curtis and Stephen will be delighted to hear your comments.
1/5
TrustpilotTHINK BEFORE YOU BUY WITH CREST!
You can see from the 5* reviews - these are relating to sales offices and BEFORE buying with Crest. The more accurate 1* reviews, are once they have your money, you then receive shocking customer service, a shoddy/ poor quality home and hundreds of snags. Would never recommend Crest Nicholson to anyone.
Thank you for sharing your experience, we are sorry to hear this, please email us at info@crestnicholson.com with your plot number and development name so we can look into this.
5/5
TrustpilotBrightwells yard
Brightwells yard Sally and Victoria have been so helpful securing a property for my parents. Really clear advice and patience with my parents. Nothing has been to much trouble and they have made the buying process very straight forward.
Thank you for taking the time to share your experience.
1/5
Trustpilotdont buy house as seen ever...
I dont understand how this company can sign off properties with such shoddy building work. 4 year old houses needing re-plastering, uneven walls and door frames. undercoating but no top coat on en suite shower ceilings. never buy house as seen they will RIP u off.I know as I've repaired enough of the work that was completed under this company on oakgrove in milton Keynes
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
5/5
TrustpilotThe team at Monksmoor Park
The team at Monksmoor Park, Hazel and Becky in particular, were extremely helpful. Me and my partner are first time buyers, so are very new to it all, but they made it easier by explaining the process throughly. It was also great to go to site to see the property. Highly recommend.
Thank you for sharing your experience, the team will be delighted to hear your comments.
1/5
TrustpilotA Crest Nicholson disaster
Having purchased a penthouse flat in Bolnore Village, Haywards Heath from Crest Nicholson in 2016, we have only just resolved serious defects. Our bi fold doors allowed water ingress causing damage to internal finishes and curtains. The large wrap around deck was unsafe with loose planks which splintered into holes, one of which I fell through. After hundreds of emails, years of failed patch repairs and Crest Nicholson trying to avoid responsibility, only in 2022 did they accept the inevitable and replace entirely. Appalling customer service and they continue to deny liability.Following my initial review I received an email from Trustpilot stating Crest Nicholson question if mine is a "genuine experience" despite extensive correspondence with their Deputy MD - more denial.Next my review was removed as I named the Deputy MD. It seems even using only a first name is not allowed with a negative review, although there are positive reviews containing names. A true double standard!
5/5
TrustpilotGreat customer services and Sarah Hill…
Great customer services and Sarah has been so friendly and helpful.
Thank you for taking the time to share your experience.
4/5
TrustpilotThank you Dylan and AJ
Dylan and AJ were extremely helpful throughout the entire process. As a first time buyer I had lots of questions but they were always on hand to answer them quickly. I had heard that the buying process could be extremely stressful, however I had a positive experience and the process only took under 2 months from first viewing to completion.
Thank you for taking the time to leave a review, Dylan and AJ will be delighted to hear your comments.
5/5
TrustpilotAfter expressing an interest in one of…
After expressing an interest in one of the homes at Claybourne we have been guided through the process of putting our house on the market choosing of an estate agent, pricing our house to sell has taken just under four weeks !!The care we have received has been Excellent and we are now on the first steps of buying a new home, very excited.
Thank you for taking the time to share your experience, we will share your comments with our Chiltern team.
5/5
TrustpilotSevington Lakes - Ashford
I have been going through the process of purchasing a home on the Sevington Lakes development in Ashford.All I can say is, Lauren and Sophia have made the process enjoyable and have kept me up to date every step of the way. Always respond quickly and are happy to answer all my million weekly questions.Wouldn't hesitate to recommend them!
Thank you for taking the time to leave a review. It's great to know that Sofia and Lauren provided such a positive home-buying experience for you, we will pass your feedback onto our Eastern team.
1/5
TrustpilotInitially the sales representatives…
Initially the sales representatives were very responsive to queries, although continually pushing for the exchange of contracts. On completion of the property purchase, communication has been non existent as phone calls and emails have been ignored. Alarmingly, issues regarding a faulty smoke alarm and a missing carbon monoxide detector were not acknowledged nor resolved until the development site manager was contacted.
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address so we can look into this for you. Kind regards.
1/5
TrustpilotCheck what NHBC Insurance covers when…
Check what NHBC Insurance covers when you buy from Crest Nicholson. This is most important as they omit some part of the insurance, such as fire safety.-----I have emailed requesting info, regarding the missing fire risk insurance which NHBC told us. Also requested details on the hazardous martial you have used on the building which completed only 2/3 years ago. Waiting for reply.
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
5/5
TrustpilotExcellent service from Rachel and the team.
Excellent service from Rachel and the team. Could not recommend the quality of service more!
Thank you for taking the time to share your experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
