Crest Nicholson Ashford reviews

★★★★★ 5/5

Trustpilot

Brilliant service

The girls were helpful and informative every step of the way - always happy to answer our questions and went above and beyond chasing things up for us. They were so patient and kind despite our complex situation which delayed our exchange and ensured we didn’t lose out on our dream home! Great experience and wouldn’t hesitate to recommend!

Customer · 19 January 2022

★★★★★ 5/5

Trustpilot

Rebecca and Nikita have been fantastic…

Rebecca and Nikita have been fantastic helping my partner and I find our first house. They have been efficient, friendly, open and honest and are making the process seamless for us. We are so excited to continue this process with such lovely and helpful people, which is making our journey to completion even more exciting.

Claire · 8 July 2022

★★★★★ 5/5

Trustpilot

Janet was very polite and helpful easy…

Janet was very polite and helpful easy to talk to, very informative.

Marcin · 5 October 2021

★★★★★ 5/5

Trustpilot

First time I walk into the office

First time I walk into the office. Joy welcomed us and explained all the machining plans with in our budget. Also accompanied us to explain and understand the show home available next to office.It was a great experience talking to m/s Joy.

Prasanth · 5 September 2023

★★★★★ 5/5

Trustpilot

Lovely service and they explained…

Lovely service and they explained everything to me throughly. We went through my circumstance and options based on my budget. They were not pushy either, which I appreciated

TT · 30 June 2024

★★★★★ 1/5

Trustpilot

What a shoddy company

What a shoddy company. 100 snags and 4 years, and we're still not there. Water coming in through that ceiling and Crest aren't taking responsibility. Avoid.

Matthew · 1 August 2024

★★★★★ 5/5

Trustpilot

Hansford Park

We have recently purchased a property at the Hansford Park site at Houlton and have been really impressed with the sales and customer service to date. Our purchase has been managed by Katie and she has been ever so helpful in supporting us through the process and ensuring that we have all the information we needed to make informed decisions. Five Stars!!!

Fergus · 23 April 2021

★★★★★ 5/5

Trustpilot

Becky and Lauren were so helpful and…

Becky and Lauren were so helpful and friendly!

Kim · 13 April 2022

★★★★★ 5/5

Trustpilot

It was a cool experience

It was a cool experience. The staff was more than willing to go extra mile to explain in details all the available offer.

Olabanji · 15 September 2024

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service. Emails and phone calls to customer service go unanswered. We have been in our house at the St Margaret’s Park Bushey development for just over 3 years and still waiting for snagging issues to be fixed. No idea what’s happening with them because of lack of response. If I could give zero stars I would.

Andrew · 13 December 2021

★★★★★ 5/5

Trustpilot

Great experience at Windsor Gate

Great experience. Supported through the entire house purchase process.Beautifully planned homes and gardens for all tastes in mind. Transparent trustworthy service.

Marina · 11 October 2024

★★★★★ 5/5

Trustpilot

Good experience with the Walton development

I had a good experience with AJ and Dylan in the Walton's sales team. They are friendly, professional and answer questions quickly (which is very important to first time buyers like me).Whilst I am still waiting for the actual completion date, my experience so far is really good and Crest is easy to deal with.

Eric · 7 May 2022

★★★★★ 1/5

Trustpilot

How they have 5 stat builder rating is a mystery!

The level of finish on the house is beyond poor. Our house was over £500,000 and I think my four year old could’ve done a better job at putting it together and the level of finish that we have been left with. Crest rushed this house to completed to suit their budgets and end of year and every single trades person has said these houses should’ve never been completed when they were. Crest are happy to take the extortionate prices they charge, but then the level of care and quality we’ve been left with is terrible. We had Head of Customer care out, first appointment she couldn’t turn up to at the time they set and second appointment tried to dismiss everything. We have lived here over three months now and still upside down, with all our furniture in the middle of rooms as we have been waiting so long to have the walls finished. We stored thousands of pounds worth of our life in the garage (as the house wasn’t really ready for us to move into) for it to become heavy with mould. Her response ‘the garage is for putting a car in, not for storing belongings in’. We’ve had to do a couple of tip runs to get rid of so many of our belongings because of the mould. This has been the worst experience of my life, buying a property from Crest Nicholson.

Annie · 5 February 2023

★★★★★ 5/5

Trustpilot

My experience was great their…

My experience was great their hospitality and professionalism

Wondwossen · 24 February 2026

★★★★★ 1/5

Trustpilot

Beware. Your 'dream' home will turn in to a nightmare

Where to begin? Firstly, will confirm that all incidents mentioned past or present (mainly all still present!) in this review can be proved via emails sent/received with Crest. You may not see this review for long as we know for a fact Crest try and have negative reviews removed on most review sites, that is why we are starting to leave reviews on a many as possible, to warn as many people as possible. Do not buy your ‘dream’ home with Crest and IF you do, please, please, please research carefully first and take note of the negative reviews. I would normally bypass bad reviews myself thinking it’s easier to criticise than to praise, but please these negative reviews are all genuine and ALL of them we can relate to 100%. Each and every one. So it will take me more than one review to express the utter disgust my wife and I have towards Crest. We purchased a new build at the Sevington Lakes development in Ashford, Kent. Nine months in, we still have major snagging and works outstanding. Nine months of being treated with utter contempt, fed lies, no proper answers to questions asked, no empathy or respect. Nine months of shoddy workmanship; A completely wrong kitchen installed, which they tried their very best to cover up. No dishwasher that was ordered installed and in a working condition for almost three months. One of the most serious issues being a 5-month internal gas leak caused by poor installation, therefore no less than 3x fraudulent gas certificates issued…our list of issues with them is endless; We are having to have our front cladding completely replaced, due to water and storage damage pre installation. Repointing to the entire back of our house, they have tried to patch it no less than 3x times. We are still awaiting our porch/canopy to be fitted. This was due to be fitted the week we moved in (1st week of May 22) then it was June, July and we still await. They tried to pass plans for a canopy not agreed to either. The driveway needs to be completely ripped up, releveled, and re-laid due to flooding. Electrics not installed to 2022 industry standards. Lofts not vented properly causing condensation and await extra vents to be fitted. A bit too late as insulation now wet through and in some houses the rafters are wet through too. Will they replace the insulation etc? maybe but there will be months and months of constant fighting and wrangling with them. The street lighting is only just being properly worked on now, it has been dark throughout the dark winter nights. Drains constantly blocked and being pumped out at least once a week. Once they have your money, you are nothing. For them it’s onto the next fool. Their supposed mantra is “We want you to be happy”. Absolute nonsense. They treat us all like tenants instead of homeowners. Communication is a nightmare. When you do finally get answers, they are never in the form of a direct reply to your concern or complaint. Always swerving the difficult questions or not answering them at all. The Eastern MD just hides behind his secretary and uses her to reply when he needs too. Staff turnover is beyond a joke we have literally had at least 4x site managers and 4x customer service managers over the past 9 months. We wished we never bought a home from Crest in the first place. What an indictment that is. But they don’t care anyway. They absolutely do not care what anyone thinks of them at all. End of. It’s all about the buck, OUR buck. So, we feel it is best for people to be warned rather than fall into the trap that we have. It has affected our mental health this past year it truly has, we wouldn’t wish that on anyone else. It was meant to be our dream. We have wanted to live in Finberry for nigh on 6 years. They genuinely turned that dream into an absolute nightmare. Please feel free to ask any further questions, will be happy to assist.

Stuart · 31 January 2023

★★★★★ 5/5

Trustpilot

Great customer service at Crest Nicolson

The agent, Sophia, from Crest Nicholson was very helpful, knowledgeable and friendly. She took time to show us around a couple of properties and did not rush us at all. She answered questions well.

Lea · 7 February 2024

★★★★★ 3/5

Trustpilot

Crest Nicholson

Not so quick to reply to emails when it is not priority for them. Some parts of the house boundaries were not clear when walking round. Informative info with regards to pipes and cables etc

Customer · 16 January 2024

★★★★★ 1/5

Trustpilot

Absolutely shocking ftb journey- do not recommend

NB: Please note we’re 9 months in our home and we still have pending snags!Wouldn’t even give it one star.Absolutely shocking journey with our purchase at Morton Park development. Completion in April 22.
 The pre completion journey with sales team was amazing and flawless. Can’t fault the service we had received between reservation to options/upgrades selections to exchange. However, it all went downhill following completion. The house wasn’t even ready or cleaned when we got our keys on completion day. The sales team hadn’t checked & site managers making excuses why fixtures and fittings were still half incomplete/missing with no heads up. We were promised at our home demo a few weeks prior all matters will be rectified by completion day but walked into a mess of a house on completion. Absolutely an anti climax & ruined experience for us seeing as we were FTB. CN forced us into completing as it was the end of a financial year when they knew our home was incomplete as crucial parts of our house were missing Inc upgrades we’d pay for 6 months in advance which were still nowhere to be seen. It felt like they were simply after our money to complete and didn’t care about what state the house was delivered to us. We’ve had multiple privacy evasions by site workers who are sub contracted, site workers trespassing onto our property without permission, snags not being completed when proposed in timely manner, and worse being left out of pocket financially due to developer admin issues. It’s cruel and heartless that developers can get away with such awful behaviour like this when they promise so much at sale. Following completion we’ve had issue after issue with various matters with no real delivery as proposed by the customer services team/managers and customer services director who tried to put the wrong things right. We’ve had to constantly chase with no response and no deadlines being met. They simply refuse to email or pick up the phone after multiple attempts on weekly basis. It’s absolutely radio silence. My inbox is FILLED with excuses for why deadlines aren’t being fulfilled. Nobody seems to stick to proposed deadlines and can’t deliver what’s promised. It’s boring at this stage. We keep getting pushed back deadlines with no real action on those dates and in some instance simply no reply as quoted earlier. We’ve been left chasing to no real success - no faith in outstanding snag fixes whatsoever! All this chasing is proving to be a waste of time as there’s always reasons/excuses for why it’s NOT fulfilled. Nothing but failed customer service on all ends post completion. No real customer service has been delivered Even with matters being supposedly escalated to mangers and director level. They’re all equally as incompetent if you ask me. Paid a salary to not do their jobs to a high level. I Wouldn’t recommend if you’re after a decent level of customer service post sale. They will fail you with fake promises and timelines. Don’t bother. Take your money elsewhere.

Customer · 24 January 2023

★★★★★ 5/5

Trustpilot

Fuller's Grove

Our experience of Crest Nicholson so far has been outstanding. This is primarily down to the support and outstanding customer service we have recieved from Janette at Fuller's Grove. We are looking forward to moving to the development and are truly appreciative of all that Crest Nicholson and have done to make choosing to buy at Fuller's Groce so easy.

David · 13 June 2021

★★★★★ 1/5

Trustpilot

Over promised and completely under…

Over promised and completely under delivered. Still waiting on the snag list to be addressed after 3 months of moving it. It was completely rushed to be completed on the date they needed for the books. Unfortunately we have had different site managers come by and apologies for the state the house is in but nothing gets done about it. They blame lack of trades, not having the external companies to come in. Had a meeting with head of customer services today and she didn’t turn up at the time stated. So it’s not just the external trades that don’t respect the customer, it’s the head of customer services that doesn’t respect the customer as well. Have been given excuse after excuse and we are completely done. Can’t even put the house on the market because they can’t sell the rest on the street! We hate this house and that is because of the experience crest Nicholson has given us.

Annie · 20 January 2023

★★★★★ 1/5

Trustpilot

Terrible maintenance handling

Terrible maintenance handling. Our double doors of 6 year old property are coming off the wall and Crest, NHBC, management company are running me around in circles, no one can help, no one is responsible. Absolute nightmare, we have a hole in the wall which apparently is not a building fault.

Maria · 29 September 2022

★★★★★ 5/5

Trustpilot

Big thanks go to Sam and Becky at Union…

Big thanks go to Sam and Becky at Union Place, Monksmoor Park, Daventry for making our first investment purchase so easy and straightforward. Great communication and genuinely lovely people, nothing is too much trouble. Looking forward to seeing the house finished and for it to be a happy home for a decent family in the area.

Tim · 3 February 2022

★★★★★ 5/5

Trustpilot

Meet a professional team in Mortan Park

Have a memorable experience in purchasing my new house in Mortan Park. From the beginning, I searched for the new built house nearby and appreciated the sales team gave me the helpful and detailed information. The team made my mind and we finally made a decision to have a new house here and now moved in last Summer time. We got a nice house. Even moved in, sales team keep give me different kinds of assistant on utility meters account update, follow up the street signage etc. especially thanks to the team members, Susie & Beverly. They are very patient and professional. They did such a brilliant works. Many of my friends also purchased Mortan Park under Susie & Beverly assistant.

ST · 10 January 2023

★★★★★ 5/5

Trustpilot

Daventry Monksmoor

Samantha at Daventry Monksmoor Crest Nicholson, is absolutely fantastic. From a very basic general enquiry, we are now almost at the end of getting our dream home. Every step of the way has been so brilliantly taken care of and I would 100% recommend them to anyone! Nothing is too much to ask and I feel in safe hands.

Charlotte · 4 July 2021