Connells Ashford reviews

★★★★★ 5/5

Google

We are really grateful to the team at Connells’ Office at High Street, Ashford for the great work done to achieve our dreams. You all were helpful to a great deal. Special thanks to a very friendly and accommodating Wendy for explaining every step in detail with all pleasure and smiles, we appreciate you sincerely and to Leah who led the way, you are well appreciated. A big thanks to everyone for the job well done and satisfactorily delivered. Cheers!!!

Adigun · 3 November 2023

★★★★★ 4/5

Google

I have had such a positive experience with Connells in Ashford. I'd just been through a bad experience with another Estate Agents and fortunately the experience was not repeated. I mainly dealt with Nathan and Tracey and found them to be professional, friendly and responsive. Throughout the process, Tracey responded to my queries in a timely manner and made, what could have been a stressful experience, a pleasurable one. I have now successfully completed, which is great news :-)

Nkem · 14 June 2022

★★★★★ 5/5

Google

They were brilliant from start to finish 👏 leah helping at the start and wendy bringing us all the way. Amazing people there at connells Ashford, always there to help whatever the question, Wendy our mortgage adviser was just fantastic, helpful with any question whenever we had it, was never a need to worry as she will help by explaining it all if your not sure. We fully appreciated her and recommend her with the highest of standards. Adam & nads x

Nadine · 17 October 2023

★★★★★ 5/5

Google

I would like to thank Leah for her hard work and professionalism. Excellent customer care. Definitely recommend Connells

Som · 30 June 2024

★★★★★ 5/5

Google

Leah was a great help to me and my partner when looking for properties in Ashford! Not only was she knowledgeable and friendly, but she was very proactive in suggesting properties. There were many suitable properties that we previously missed or had not considered, but we were thrilled to see them once they were suggested by Leah, some being a perfect fit for us!

Duncan · 14 June 2023

★★★★★ 2/5

Google

I found Harriet at this branch particularly unprofessional and somewhat abrupt. She will tell you that she will ask the landlord about the questions and get back to you but she doesn’t... a few days later the property was taken off the website, and not a single email or call back. Looks she couldn’t be bothered to ask? No integrity whatsoever. Furthermore, I called regarding another property; had to call several times before getting through to someone and it was Harriet... nearly booked a viewing but when I told her my name she then shut me down and said it’s for single occupancy only - fair enough, I can understand that some are. So I look on Rightmove again, no where does it say that on this advertisement so I call back and I got “we don’t put restrictions on our advertisements” so I check a few other Connells properties advertisements and they do say “single occupancy” “no smokers”. Maybe they just pick and choose the tenants before even going to landlord, somewhat feel discriminated by them. As for the other agents I dealt with in this branch, can’t fault them. Just Harriet is shocking to deal with.

Alec · 14 June 2021

★★★★★ 5/5

Google

Great company! I really felt like they cared for me as a customer and were very friendly and helpful throughout. Isabella was very lovely to talk to and was very quick to answer any questions i might have. Connells are an easy recommendation and should I require their services again in the future i will not hesitate to get back in touch :)

Simple · 14 June 2023

★★★★★ 5/5

Google

We had our house on with another supposedly niche properties estate agents in Ashford, in May 2023 when the interest rates were rising Connells got us lots of viewing within days. Kieren, Isabella, Nathan and the whole team in the office were very helpful. After the house was sold Tracey informed every step of the way, The contracts were smoothly exchanged. Tracey and her colleagues have been great. Highly recommend Connells in Ashford.

Sameer · 17 October 2023

★★★★★ 5/5

Google

Leah Watson was very lovely and approachable, she showed us three houses and able to give us an idea of house we could develop in them

Sarah · 19 July 2023

★★★★★ 5/5

Google

Wendy and Kieren have been really great and helped us massively when buying our first house. 🙌 …

David · 28 October 2025

★★★★★ 5/5

Google

Leah was very friendly and helpful. She answered all of our questions and gave full details of the property that we viewed.

Bodhisatwa · 18 August 2023

★★★★★ 5/5

Google

Leah has been absolutely amazing this morning. Very detailed knowledge of the properties we viewed together and incredibly inventive to my needs.

Martyn · 19 July 2023

★★★★★ 5/5

Google

Leah Watson was helpful, supportive and had very good knowledge about the properties and good guidance through out the properties viewing appointment.

AV · 19 July 2023

★★★★★ 5/5

Google

Connells have been fantastic from start to finish with my move. Wendy has been absolutely superb with her help and knowledge and has always been there when and helped when I needed her. Couldn't praise her enough. Thankyou so much. Can't wait to move into my little humble abode now. 5/5.

Richard · 14 June 2023

★★★★★ 5/5

Google

Leah Watson was amazing and very kind. She was very professional and answered our all queries.

Rijata · 18 August 2023

★★★★★ 5/5

Google

I have always found the team, led by Nathan, to be extremely helpful and responsive. Nathan has always gone the extra mile whilst being very supportive in what can be a stressful time. I would highly recommend this branch and would have no hesitation in using them again.

Diane · 30 June 2024

★★★★★ 5/5

Google

We used Wendy at Connells Ashford as our mortgage advisor and she was brilliant. Very professional and helped us outside of office hours too. All our questions as first time buyers were answered quickly. Thanks, Tom and Tegan

Tom · 11 October 2024

★★★★★ 5/5

Google

Leah is credit to this Estate Agent. She started to build trust from first moment. Very professional and friendly. She made sure we have an enjoyable viewing process. Gathered additional details when asked for and seemed to be available at any point over the phone.

László · 14 June 2023

★★★★★ 1/5

Google

Hands down the worst estate agents in the business. The customer service is pathetic, the staff are totally clueless, we did not have a single viewing in 16 weeks(what a joke). They promise you the earth and they deliver nothing, they do not use a professional photographer instead the staff take pictures of your property on there smart phone(poor quality). We had absolute no communication at all, they never return phone calls or emails, avoid these guys at all cost . We used another estate agent and had 6 viewings in the first week and sold our property within 3 weeks.

MARK · 14 June 2020

★★★★★ 1/5

Google

Dan phoned me to say he had a viewing on my property, then never contacted me back to say when. I called and asked what had happened about the viewing and was there any feedback, was told they were busy and I never heard another word from them. I got a call from customer services, who promised I would hear from the branch very shortly, needless to say no one called. They booked another appointment for Raife to come and visit me as the photos were, as they put it, dull and dingy. Waited in all morning but Raif never arrived.

Susan · 14 June 2020

★★★★★ 5/5

Google

Thank you so much Leah, you were amazing.

Shristi · 18 August 2023

★★★★★ 1/5

Google

Hands down the worst estate agents in the business. The customer service is pathetic, the staff are totally clueless, we did not have a single viewing in 16 weeks(what a joke). They promise you the earth and they deliver nothing, they do not use a professional photographer instead the staff take pictures of your property on there smart phone(poor quality). We had absolute no communication at all, they never return phone calls or emails, avoid these guys at all cost . We used another estate agent and had 6 viewings in the first week and sold our property within 3 weeks.

MartIn · 26 October 2019

★★★★★ 5/5

Google

Definitely recommend Connells EA, very friendly and polite people and confident in what they do… As a first time buyer I had a lot of questions but they always helped me until the completion. Thank you so much to Tracey..

Amy · 14 June 2023

★★★★★ 1/5

Google

Exactly the same happened to me !!! Rubbish!!!!! Have rang on many occasions on a property I wanted to rent, they told me on many occasions they would call me back and did not bother..... Asked them to ask the landlord questions for me about the property and they did not, lots of stress, and pants customer care( don't bother) with these Amatures !!!!! Now the property is not longer available after my one week callings. RUBBISH ESTATE AGENT AND WASTE OF TIME!!!!!! AVOID THEM !!!!

Jagoda · 15 June 2018