5/5
GoogleTracey was lovely and really helpful throughout the process. Issues with solicitors was made easier with Tracey’s quick and helpful communication. Thank you!PositiveResponsiveness
Trusted Agent profile · Ashford
Connells Ashford reviews
★★★★★
169 reviews across 1 platform
77 High Street, Ashford, TN24 8SF
Connells's office in Ashford, at 77 High Street, is rated 4.6 out of 5 across 169 reviews on 1 platform, including 169 Google reviews rated 4.6.
Reviews
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
Google5/5
GoogleIt was a pleasant experience with the team this weekend. All the staff were welcoming and caring. All the information required was provided. Thank you all.
Agent replied · 29 August 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleConnells have been very professional, polit and efficient while dealing with my search for an apartment. (Special mention to Louise & Georgia)
5/5
GoogleBuying & selling a house stressful? Well not so far!! Connells in Ashford have been of great assistance to my wife and myself in trying to find a new home, particularly their agent Aimee, who has been trying her hardest to find us that special property. Always quick and efficient in arranging viewings when we’ve asked for them, suggesting other properties we may have overlooked and being spot on with her assessment of our requirements, etc. Her communication has been exemplary, and her approach professional. If we don’t find our new home through this company it won’t be through lack of trying.
5/5
GoogleConnells are fantastic, they and Wendy especially got me a good mortgage deal. Very friendly would recommend.
Agent replied · 13 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was very impressed with Kieren and the knowledge he has on the market
Agent replied · 13 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleLeah watson was very professional and lovely, she showed potential in the different houses my partner and i viewed this evening
Agent replied · 13 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleCalled to ask for some advice as am looking to buy! Spoke to a lovely girl called Leah! super helpful and did her best gave loads of tips of what to look out for and what to expect in case sellers want guarantors or proof of income!!
5/5
GoogleProfessional staff and very knowledgeable. My mortgage journey went through smoothly. Happy to instruct them again if needed. Wendy (Mortgage Advisor ) is very helpful at every step of the process. I feel like I can contact her anytime when needed. without hesitation
1/5
GoogleAbsolutely shocking at getting back to people!! You get told you'll receive a call back when enquiring about a property which never happens, then you see the property has been let a few days later. You email asking for any similar properties and again, no response whatsoever. Will avoid in future and use other companies!NegativeResponsiveness, Professionalism
5/5
GoogleI called in to the Ashford office as I saw a property online that was of interest, and I had a really helpful conversation with Leah who answered all my questions and even went above and beyond to help me.
5/5
GoogleWe had the pleasure of dealing with Nathan Setterfield and Tracey Keithson for the sale of our house. Great and professional service from both of them from the marketing of the property and finding a suitable buyer, to the continued comms throughout the process. Thank you both, outstanding work.
5/5
GoogleSuper service, always available, manage the house sale well, but most impressed by their tenacity to get a rather problematic chain sorted, as at one point it looked like it may collapse.
5/5
GoogleThank you to all the amazing staff at Connells, brilliant service you provided 😊 …
Agent replied · 13 June 2024
Hello Orlagh, thank you so much for your 5-star review of our Connells Ashford team. If there any are other of our services or advice you require then our team will be more than happy to help you. Thank you.
1/5
GoogleAbsolutely clueless......a prime example to how to make a simple queries and requests infinitely more complicated by adding excessive layers of administration and doing as much as possible to avoid responsibility for a situation.
1/5
GoogleHave no idea what customer service is, lazy and unwilling to help unless it is easy for them. Found Harriet in particular rude, does not return calls, constantly have to chase. Shocking way to conduct business.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleHaving had little success with another Agent, we tried Connells and they demonstrated exactly what the said they would do, increased activity kept us informed on feedback and sold our home at the right price in a professional and helpful manner.
5/5
GoogleReally helpful from start to finish. Helped us through every stage of our purchase and got us a quicker sale and at a higher price than our previous agents too!
5/5
GoogleMs Wendy Rolf, the mortgage service manager from Connels, Ashford had arranged mortgage for our purchase recently. It is our pleasure to recommend for her incredible friendly and professional service.
5/5
GoogleHaving had little success with another Agent, we tried Connells and they demonstrated exactly what the said they would do, increased activity kept us informed on feedback and sold our home at the right price in a professional and helpful manner.
5/5
GoogleSpoke to a wonderful girl called Leah Watson. Very helpful and insightful.
5/5
GoogleAlways ready to help with any enquiries, and very professional, polite staff ĺPositiveResponsiveness, Professionalism
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
We’re so happy to hear you had a fantastic experience. Thank you for letting us know! If you have any comments to make these are valuable in helping us ensure all customers have the best possible experience!
4/5
GoogleThe team were very polite + helpful, would keep me up to date on the progress of sale.PositiveProfessionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
