Connells Ashford reviews

★★★★★ 5/5

Google

5★ Review for Connells Estate Agents - Ashford, Kent I just bought my flat through Connells Ashford and had a fantastic experience. The whole team in the branch were incredibly helpful, professional, and made what can be a stressful process really smooth. A special shout out to Tracey Keithson who went above and beyond to help me through every step. She was responsive, reassuring, and nothing was too much trouble. I would highly recommend Connells Ashford to anyone looking to buy or sell property. Thank you all! Nice moving in welcome pack too! 💙😎

Wayne · 11 August 2026

★★★★★ 5/5

Google

I purchased my property through Connells Ashford branch and had a great experience working with Jessica Kinghorn, the Branch Manager and other Colleague Sienna, Kian. Jessica was professional, organised, and very supportive throughout the whole process. Buying a property can be stressful, but she handled everything in a calm and efficient way, which made a real difference. She kept me updated at every stage and was always available when I had questions. Her communication was clear and timely, which helped me feel confident during the purchase. I would strongly recommend Connells Ashford team to anyone looking to buy or sell a property.

Parth · 11 May 2026

★★★★★ 5/5

Google

We had a fantastic experience with Wendy at Connells throughout our mortgage journey. She was incredibly attentive from start to finish, always communicating clearly and keeping us updated every step of the way, which made the whole process feel much less stressful. When our purchase price changed, Wendy was amazing, she acted quickly and efficiently to get a new mortgage offer drafted without delay, which we really appreciated during what could have been a very stressful time. Even after completion, Wendy has continued to be on hand to help with any questions we’ve had, offering ongoing support that really goes above and beyond. We wouldn’t hesitate to recommend her to anyone going through the mortgage process, her professionalism, responsiveness, and genuine care made all the difference.

Lucy · 9 April 2026

★★★★★ 4/5

Google

Wendy at Connells was an excellent mortgage advisor and the single most helpful person I dealt with during a very stressful and drawn-out house purchase. She was proactive, knowledgeable and incredibly supportive throughout, particularly when delays meant my mortgage offer needed renewing. Wendy took the time to explain everything clearly and made the whole process feel far more manageable. I would absolutely recommend Wendy’s mortgage services and wouldn’t hesitate to use her again in the future.

Eva · 16 February 2026

★★★★★ 5/5

Google

We have recently sold through Connells and the service was top notch , we had a few problems along the way, but with the help of the team and especially Tracey Keithson these were ironed out finally moved in July after a long haul, Thanks again to the team would recommend.

Andrew · 11 August 2026

★★★★★ 5/5

Google

My partner and I recently purchased our first property with Wendy acting as our broker and she was fantastic, really taking the time to explain every step of the process in layman's terms and was extremely responsive to any queries. Being able to rely on her took so much weight off of our shoulders and made everything else that much easier. Honestly cannot recommend her enough, thank you Wendy!!!

Tom · 16 March 2026

★★★★★ 5/5

Google

Wendy was truly instrumental throughout the entire process. From start to finish, my engagement with her was both warm and professional, giving me complete confidence that I was in safe hands. Her communication was second to none, and she always made herself available to answer any questions or provide guidance when needed. She delivered excellent service throughout both the selling and buying stages, making the experience smooth and stress-free. I would highly recommend Wendy to anyone looking for a knowledgeable, responsive, and dependable mortgage advisor.

Hope · 27 November 2025

★★★★★ 5/5

Google

We recently got our dream home via Connells with positive and efficient experience. Tracey (Sales Progressor Manager) was very supportive throughout the process. Connells did a splendid job as an estate agent, but also had their own Mortgage Advisor Wendy, who was very professional, proactive and responsive to all our querries and concerns. Thank you Wendy for your professional guidance in purchasing our dream home. I would gladly recommend Connells and would happily work with them in future.

Tek · 11 November 2025

★★★★★ 5/5

Google

Wendy has been my mortgage advisor for many years she has been extremely efficient and her experience has given me total peace of mind. I would highly recommend Wendy and would like to say a big thank you for all your help Wendy so much appreciated. I wish customer care was always like yours. Julie

Julie · 16 March 2026

★★★★★ 5/5

Google

Libby was fantastic, very professional and patient. Took time to explain things to us to the best of our understanding. Will recommend her always.

Prince · 4 October 2026

★★★★★ 5/5

Google

Connells Ashford has Fantastic service and the kind staff all listen and help you to achieve what you need when looking for a home. Quick to answer to any calls and courteous on every email; they are positive and take away all the stress of getting on the housing market. Their Excellent mortgage advice and tailoring of mortgage services to your desires, means I would definitely recommend them to anyone looking for a new home. They will make your journey onto the property ladder a breeze. Drew and Becca

Benny · 11 August 2026

★★★★★ 5/5

Google

One of the best. Wendy Henderson guided us throughout my house acquiring process and she was great with her service since the introductary phase. She is quite professional, experienced, knowledgable and quick with actions and responses. I was impressed with how she educated us very well through the processes. This helped alot with our decision making. It was a great choice to have Wendy as my mortgage advisor with me being a first time buyer. Thankyou to Wendy and Connells team.

Bhupi · 11 August 2026

★★★★★ 5/5

Google

Wendy has been brilliant throughout our rollercoaster journey of buying a new house. She’s been very patient, kind and wonderful throughout the whole process. She is very approachable, always ready to help and very knowledgeable on her field of work. I have nothing but praise for Wendy’s professionalism and work ethics. Thank you once again Wendy and also Connells Team Ashford. Mrs I Rai & family

Indra · 11 October 2025

★★★★★ 5/5

Google

We recently purchased our new home through Connells and the service we received was outstanding from start to finish. A special thank goes to Tracey Keithson, Sales Progressor Manager, who looked after our purchase throughout. She was always approachable, professional, attentive and incredibly helpful keeping us informed every step of the way. Her excellent communication and friendly manner made the whole process smooth and far less stressful. We were also impressed by the professionalism and helpfulness of the entire Connells team. I would like to take this opportunity to express our sincere gratitude to all the members of the Connells team for their commitment and dedication.

Ram · 11 July 2026

★★★★★ 5/5

Google

Apparently - buying a property is the one of the most stressful things in our turbo-charged capitalist society. And while I wouldn't call this particular purchase a snoozefest, I didn't honestly feel stressed. Granted - some standard aspects were not applicable for me, but even so - it's not exactly ordering vinyl online. Everyone involved did a stellar job, and Wendy kicked it off. The thing that sticks out for me is that Wendy absolutely ensured that the advice was appropriate and realistic for my situation (I realise this is required of financial advice, but we all know that often doesn't happen elsewhere). Not only that - Wendy was incredibly patient with me at other times, and made a point of checking in with me during the longer periods of tedious bureaucracy once the process was passed to the solicitors. Do get involved.

Anthony · 26 April 2025

★★★★★ 5/5

Google

We were originally using a different mortgage broker. After explaining our situation to a friend they recommended using Wendy from Connells instead, as they previously had a great experience. Wendy made the process seem so simple, answered all of our questions no matter how small or simple. From start to finish, we were put at ease and had minimal stress throughout. We will be going back to Wendy for when we next move. The rest of the team at Connells Ashford were also super helpful throughout our buying process.

Brayden · 26 April 2025

★★★★★ 1/5

Google

I inquired about a property listed on Rightmove three weeks ago. There was no response in the first week, so I asked for an update on their website, but still received no reply. In the third week, I found out that the property had been let agreed. They have not responded to me at all. I would not recommend using such an agent.

Zion · 11 October 2025

★★★★★ 5/5

Google

Used Wendy at connells, very helpful and very quick in response to any and all questions asked and even when not sure took the time to find out the answer and got back to you in full in very good time. Overall very friendly and very helpful perfect for the first time buyer. Many thanks Wendy.

Chris · 11 October 2025

★★★★★ 5/5

Google

Wendy, Liam, Nathan and Kieren and the team at Connells Ashford are totally dedicated to their roles and made what was a stressful house move bearable. The help and support from Wendy in particular securing 2 mortgages which were not easy as she went above and beyond to help us to achieve our dream home. We thank you all 🌟 …

Louisa · 12 July 2025

★★★★★ 5/5

Google

We wanted to say a huge THANKYOU to Wendy and the team at Connells Ashford for helping us buy our first home:) A seemingly stressful situation made as stress free as possible! We are super happy with the service we have had the whole time. Thanks again# Conor & Lauren:)

Conor · 11 October 2025

★★★★★ 5/5

Google

Wendy Henderson skillfully assisted us in purchasing our house despite the many ups and downs we encountered. She was always approachable, diligent, and supportive throughout. I admire her patience and professionalism in dealing with clients and wish her a bright future in her life. Thank you Wendy 🙏 …

Rema · 11 October 2025

★★★★★ 5/5

Google

I couldn't be happier with my experience at Connells Ashford! From the beginning my interactions with agents (Kieran, Nathan and especially Leah) were great. I was mostly impressed with their professionalism, great manners and attention to detail. Thanks to Leah and her "last-minute call" to introduce the new property available on the market, I am now about to pick up my keys to my new place! Another great member of staff is Wendy, who took care of all things mortgage-related and guided me on each step of the way. I appreciated all the help from her as well as her patience with which she approached a total novice such as I am :) From my experience, Connells stands out where great customer care is considered and I will recommend this team to anyone. Thanks again for everything!

Monika · 11 October 2025

★★★★★ 5/5

Google

Thank you very much to Nathan , Leah , Beth and the team for getting us over the line and selling the house. They have been absolutely amazing, ( and deserve a pay rise :) great teamwork , patient , great customer skills and resourceful. This would not have happened without your great work so we are so thankful. I wish you guys all the best for your future . George. The experience was a pleasant a professional one. Beth and Tracey have been outstanding in working with us , organising and professionally guiding us throughout the process. I would highly recommend and it has been a pleasure dealing with you , we are very pleased.PositiveResponsiveness, Quality, Professionalism, Value

George · 1 August 2024

★★★★★ 5/5

Google

Thank you to Wendy and her dedicated team (Liam, Nathan, and others) at Connells . Wendy was friendly, professional, patient and paying attentions to all details. She was very dedicated and went above and beyond with her advice and support. Thank you for the outstanding service Wendy. Greatly appreciated.

Pineshwari · 2 September 2025