Trusted Agent profile · Ashford
★★★★★
292 reviews across 1 platform
77 Church Road, Ashford, TW15 2PE
Aspen Estate Agents Limited's office in Ashford, at 77 Church Road, is rated 4.8 out of 5 across 292 reviews on 1 platform, including 292 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Aspen Estate Agents Limited, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
GoogleAfter an awful experience with another local estate agent Aspen were amazing. Did everything they could to get us into our house as quick as possible, everything ran smoothly from start to finish. Thanks again!
Dear Lauren Thank You for taking the time to review our service. I'm pleased we could finally get you moved. Good Luck in your new home. James
5/5
GoogleThe best agency I have dealt with, always prompt friendly and professional service. Always willing to go the extra mile when such as in emergencies, being locked out ect. I thoroughly recommend them to anyone wanting to rent a property hassle free.PositiveResponsiveness, Quality, Professionalism, Value
Hi Adrian, thank you so much for your 5* Review. It has been a pleasure managing your tenancy over the years, even late night lock outs! The wine was worth it though. Wish you all the best in your new home. Keith & The Team.
5/5
GoogleThey made the process very quick and easy which is great for students! They are an extremely friendly team and would 100% recommend!
Thank you so much for your kind words, Freya! We are thrilled to hear that our team at Aspen Estate Agents were friendly and helpful. We truly appreciate your feedback and thank you for choosing Aspen Estate Agents!
5/5
GoogleWe secured our student house with Aspen, they were incredibly helpful and professional and we couldn’t have asked for better support! Thank you for making the process so easy and stress free :)
Dear Jayne Thank you for taking the time to review our service. It was a pleasure helping you move. James
5/5
GoogleReally helpful from start to finish and such a great personal touch. Caitlyn and James couldn’t be better, even when things went sticky for us they provided plenty of support which eventually got us over the line!
5/5
GoogleI was having troubles getting a place due to my circumstances but aspen were very approachable and professional. I received lots of help and guidance from Chris, would highly recommend this agency. Myself and my daughter finally have a place to call home.PositiveProfessionalism
Thank You for taking the time to review our service. I am pleased Chris got you moved. Good Luck in your new home. James
5/5
GoogleAspen residential services gave a really excellent and professional assistance when selling my property and buying my new property. Could not be any happier. Good job done.
Dear Brian Thank you for taking the time to review our service. It was a pleasure helping you sell your lovely home and finding you a new property to move into. Good luck in your new home. James
5/5
GoogleAwesome staff and it only took a couple 5 month to get our dream house thank you Aspen for your great company and hope to see you guys again 😊 …
Thank you for taking the time to review our service. It was a pleasure helping you move. James
5/5
GoogleResponsive and easy to deal with. Knew the area and house type very well which made everything run smoothly. Can recommend their services to anyone thinking of selling in the area.
Dear Jacky Thank you for taking the time to review our service. It was a pleasure helping you move. James
5/5
GoogleThe service we have received over the years from Aspen has been excellent, in particular from the lovely Keith who goes above and beyond to assist with anything you have a query on, and is always professional and friendly with a smile on his face.PositiveResponsiveness, Professionalism
Hi John, Denise, Lauren & Darcy, thanks for leaving such a lovely review. I will certainly miss you guys, you have made renting the property such fun, thanks for being so accommodating & great tenants, you have made it a seamless transition. I wish you all well in your new home and please keep in touch. Keith & the team!
5/5
GoogleWe have received great service from Mr Clayton, I would recommend Aspen estate agent for buying and selling properties due to their professional service.
Thank you so much for your kind words, Tony! We are thrilled to hear that you received great service from Clayton. Your recommendation means a lot to us, It was our pleasure to assist you - good luck in your new home. James
5/5
GoogleHaving experienced two local agencies i can honestly say that they were quite different in every way. If you are looking for an agency to provide a courteous and professional manner every step of the way look no further than the people in Aspens. Thoroughly recommended.
Hi Nick Thank You so much for taking the time to write a review of our service and for trusting us with the sale of your beautiful home. I wish you and your family all the very best in the future. James
5/5
GoogleAs a returning customer I was offered the best rate for selling our property. It was a tough market at the moment for sellers. Sally/Sam worked hard, professionally and was able to fetch us the expected selling price. Sally almost works round the clock and always get back with immediate responses. She is good in chasing all the parties involved and keeps thing moving. Having abundance of experience, their prediction always worked out. Would highly recommend and can trust in what they do.
5/5
GoogleExcellent communication from the friendly and helpful staff - Had so much reassurance and help at every stage. Really went the extra mile for us and we could not have asked for a better service from Aspens.
Dear Cheriese Thank You for taking the time to review our service. It was a pleasure helping you with the sale of your property. Good Luck in your new home. James
1/5
GoogleThey accepted my offer but at last minute they gave to other people. We complain to every where about them.They are the worst agent ,don’t go ASPEN for property .
5/5
GoogleGreat support in pulling the solicitors together to close the deal and dealing with some strange requests from our buyer. I would use them again.
Dear Tony Thank you for taking the time to review our service. Even with well over 100 years of combined experience there is always something that comes up but we are able to deal with it. You know where we are if you need us again in the future. James
5/5
GoogleFriendly and professional service. We have received great service from Tara. Thank you. We would highly recommend Aspen AshfordPositiveResponsiveness, Professionalism
Thanks for the 5* Review.
1/5
GoogleWe tried to buy a quite popular house in Ashford with them and made an offer about 6 month ago. Never got back to us. I kept chasing, and finally was told that the house was sold to a person who made a better offer. What a surprise when I saw that the house was actually sold at 5k less than what I offered!. Apparently we were just being discriminated. Thank god all house prices are public. Never using the agency again
5/5
GoogleLovely team so eager to help and quick to respond ! Would reccomend .
Thank You for rating our service. We truly appreciate your feedback and thank you for choosing Aspen Estate Agents!
5/5
GoogleWe had a very pleasant experience throughout the process with Caitlyn from aspen estate agents. She was of great help and very prompt with all the queries .
5/5
GoogleAs a new landlord, I've found Keith at Aspens to be extremely helpful and guiding. nothing is too much trouble, always available at the end of the phone for any query. 1st class service in these difficult Covid timesPositiveQuality
Hello Mark, thanks for the lovely review, was a pleasure finding you such a great tenant, especially during these unprecedented times. All the best. Keith.
5/5
GoogleIt's a great place to start with. Awesome staff. Me being a first time buyer it was a great experience compared to the other agencies. I am on my way to getting my first house thanks to AspenPositiveProfessionalism
Dear Hubert Thank You for taking the time to review our service. I am pleased you have found your first property through us and we look forward to handing over the keys soon. James
5/5
GoogleA friendly and professional service. I recommend Aspen for their Lettings service.
Thank you for your kind words, Louise! We are delighted to hear that you received a friendly and professional service from Aspen Estate Agents. We pride ourselves on providing excellent service, especially in our Lettings department. Your recommendation means a lot to us, and we truly appreciate your feedback. Thank you for choosing Aspen Estate Agents!
5/5
GoogleThe team at Aspen was very helpful throughout my tenancy. Great team to work with. Thank you.
Thank you for taking the time to review our service. Good Luck in yoiur new home. James
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Aspen Estate Agents Limited, Ashford won Gold.
