Aspen Estate Agents Limited Ashford reviews

★★★★★ 5/5

Google

We have had a superb experience selling our house with Aspen Residential Services in Ashford. They replied to our on-line valuation request within minutes and proceeded straight away. Selling during the pandemic and lockdown wasn’t easy, especially for the first-time sellers, but they took care of everything leading us friendly through the whole process. Clayton Fairman always kept us updated patiently answering all our queries, returned calls within minutes, and remembered about following the rules we set up for the viewings. His advice was always thoughtful and sensitive. He is a real gentleman and a true professional. Excellent service from start to finish. Many thanks.PositiveResponsiveness, Quality, Professionalism, Value

Jo · 25 December 2021

★★★★★ 5/5

Google

We had a great experience while working with Aspen Estate agents. All staff is very helpful and cooperative from day one viewing the property to until completion date . Their professionalism , dedication really appreciate able. A special thanks to Mr Clayton,Mr Alex and other staff. Would love to recommend Aspen estate agents if you are buying or selling the property.

Neetu · 20 April 2025

★★★★★ 5/5

Google

Couldn’t thank James and the team at aspen anymore, they have been absolutely amazing nothing was to much trouble for them helping us purchase our first home. Thank you once again aspen!PositiveResponsiveness, Professionalism

Danielle · 24 August 2021

★★★★★ 5/5

Google

The Aspen team have been very helpful through out the selling of my mother’s house. Keeping me informed all the time and answering any questions that I had. As a seller they had our best interest all the time

Wendy · 27 November 2025

★★★★★ 5/5

Google

Great service throughout! Clayton was very professional and always on top of things that needed to be done to get the job done as smoothly as possiblePositiveProfessionalism

Zip · 22 June 2022

★★★★★ 5/5

Google

I was a tenant within a property managed by Aspen Residential from Dec 2019 to May 2021. The property that I rented unfortunately had a number of issues due to age, but any issue which was raised was dealt with promptly by Aspens, namely Keith and Tara. Throughout the whole process of moving in, living at the property and moving out, Keith and Tara have been extremely professional and helpful in making sure issues were dealt with swiftly to ensure stress levels were kept low in an already stressful situation with the pandemic. I would highly recommend any tenants in the Ashford area, consider renting a property through Aspen's and you will be sure to get a fantastic service from Keith and Tara. Thank you both for everything you have done.PositiveResponsiveness, Professionalism

Conor · 24 August 2021

★★★★★ 5/5

Google

I would 100% recommend Aspen to sell your property. The valuation was spot on. They showed many people around our property & were professional, approachable and totally on the ball at all times. They recommended an amazing Solicitor who was more than super efficient. Clayton & Robert have showed Aspen to be of a very high standard of Estate agents and great Humans too.

Claire · 22 June 2023

★★★★★ 5/5

Google

Cleyton has been great help when it came to selling us the house. The communication we had with was great and very professional. Would definitely recommend!!

Saulius · 22 June 2022

★★★★★ 5/5

Google

We have had a superb experience selling our house with Aspen Residential Services in Ashford. They replied to our on-line valuation request within minutes and proceeded straight away. Selling during the pandemic and lockdown wasn’t easy, especially for the first-time sellers, but they took care of everything leading us friendly through the whole process. Clayton Fairman always kept us updated patiently answering all our queries, returned calls within minutes, and remembered about following the rules we set up for the viewings. His advice was always thoughtful and sensitive. He is a real gentleman and a true professional. Excellent service from start to finish. Many thanks.PositiveResponsiveness, Quality, Professionalism, Value

Joanna · 22 June 2021

★★★★★ 1/5

Google

Worst Estate agent in Ashford, AVOID at all costs if you are selling, buying or renting. There are a lot of reliable agents in and around Ashford. We were buying a house from them our offer was accepted and everything was in order for 3 weeks, after that I received a call to say someone else has put a better offer which was a surprise as the house should have been taken off the market which was not done after many requests. I was not informed of another offer until I called the agent and he said it just came in 1 hour before. In order to secure the house I said I will better the offer by 10k which a lot more than asking price. To my surprise I was being told no the owner does not want extra 10k which is bizarre and still don't under how can anyone refuse 10k more for their property??? The guy who was dealing with our potential purchase was the manager himself who is utterly unprofessional and not at all cooperative, I have to chase them every time for an update as they did not bother to contact me, I called them over 25 time over the period of 3 weeks and I only received 2 calls from the agent which just shows there commitment. The house itself not quite dear and and just under half a million so it was a bug purchase for us. Please all be careful with this agent and avoid them at all costs.

Jayant · 22 June 2020

★★★★★ 5/5

Google

Clayton was helpful throughout the process, Thankyou for the great service.

Vincy · 22 June 2023

★★★★★ 5/5

Google

Aspen promised us a lot when I approached them and they more than delivered. Their expertise, reach and professionalism are outstanding and I would highly recommend them to manage your sale. I'd like to use this opportunity to thank them for their support and patience (with me). Great job, great team and a great sale! Thanks a million! Joe

Joe · 22 June 2023

★★★★★ 5/5

Google

Clayton was fantastic to deal with all the way through. He definitely took a lot of stress out of the process!

Stephen · 22 June 2022

★★★★★ 5/5

Google

The team at Aspen Estate Agents really have all been wonderful. They got the balance right between being friendly, relatable and personable whilst still being respectful, efficient and professional. With all the delightful comings and goings to our house, these lovely estate agents became more like our extended family in the end - we can't recommend them enough. Thank you one and all.

Shop · 3 December 2024

★★★★★ 5/5

Google

Thank you to Sally who accommodated the viewings and communication between the seller and ourselves through to (a very lengthy but eventual) completion. Appreciate Sally's assistance!

Abigail · 22 June 2021

★★★★★ 5/5

Google

Keith and the team are a lovely bunch of people who have your best interest at heart, we are very happy with these Aspen.PositiveQuality, Professionalism

Mandeep · 24 August 2021

★★★★★ 5/5

Google

I have been very happy with the service received from Clayton at Aspen. I was kept updated throughout the sales process. I was notified of all viewings and of subsequent offers. When the initial sale fell through Aspen arranged new viewings promptly and a new sale was agreed within a week.

Ian · 24 November 2023

★★★★★ 5/5

Google

This is only the second time I have rented a property and I have to say the staff at Aspen, particularly Keith, have been outstanding. Nothing is too much trouble and responses have been very quick and problems have been speedily resolved. Having been with a larger chain before the service here is outstanding. If you are able, I would definitely recommend renting through these agents.

Maria · 23 June 2018

★★★★★ 5/5

Google

We recently sold our first home with Aspen. From valuation and listing with Clayton who was informative and professional to securing a buyer with Carla who was also professional, had excellent communication and reassured us right the way thru. We also had great communication and advise from Robert. The whole team at Aspen go above and beyond and we couldn’t be more grateful. Thankyou guys !

Kyran · 22 June 2022

★★★★★ 5/5

Google

I am currently in the process of renting a property through aspen residential. My experiences of estate agents has not been good in the past but was delighted to have a agent in “Keith Howard” who was as invested in moving me and getting me sorted as i was. The whole experience has been made so easy and would definitely recommend Aspen Residential and Keith to anyone considering renting.PositiveResponsiveness, Quality, Professionalism, Value

Luis · 22 June 2021

★★★★★ 4/5

Google

The Aspen team is very professional and helpful. Chris thoroughly explained everything what happens when renting out your property; and he also answered all our questions patiently. The whole process was smooth and his team was very helpful in making sure that everything is ready before the tenant moves in. Easy communication and excellent service.

V · 22 June 2023

★★★★★ 5/5

Google

Aspen's service has been impeccable throughout our sale, communications very good. Thanks to Clayton, James et al.

Neil · 22 June 2022

★★★★★ 5/5

Google

I was very pleased at the efforts that the team at Aspen made to sell my father’s home in Ashford. They kept me regularly updated and reassured me that they were working throughout the lockdown. The sale from start to finish took less time than I expected. Their high level of customer service means that I will thoroughly recommend them above other estate agents.PositiveResponsiveness, Quality, Professionalism, Value

Brian · 26 October 2021

★★★★★ 5/5

Google

Thanks to James and Sally for helping us through the buying process. Professional, calm and full of knowledge.PositiveResponsiveness, Professionalism

Hassan · 22 June 2021