Aspen Estate Agents Limited Ashford reviews

★★★★★ 5/5

Google

I’m still with Aspens and they continue to provide me with excellent service, help and advice. Wouldn’t consider changing agents as Tara does a brilliant job for me and my tenants. Just to update my review of 2 years ago. I’m still using Aspens to let my property. Cameron took care of finding new tenants for me and Tara organises and sorts everything. They do a really professional job and I’m delighted to leave things in their very capable hands. I have used Aspens to let my maisonette in Ashford Middlesex for quite a few years. I have always found them to be helpful, friendly and professional. If there have been any issues with the tenants Aspens have got onto it immediately. I would recommend their service to anyone thinking of letting a property. Just to add the tenant that had been in the premises left recently. I cannot say how brilliant Aspens were in the whole process of updating, compliance, redecorating and finding a new tenant. A massive thank you for all your help.PositiveProfessionalism

Peter · 13 May 2025

★★★★★ 5/5

Google

I have been dealing with Aspen in Ashford for about a year and have found every one to be highly professional and extremely helpful. I have to thank Alex for talking me through the various stages and keeping me calm with his wise words. Clayton and Bradley are always reassuring and keep me updated on progress and Leo and Carla ready to step in and deal with any queries promptly. I am very pleased with their local knowledge and friendly approach and have no hesitation in recommending Aspen. Thanks again everyone.

Pat · 16 March 2026

★★★★★ 5/5

Google

Fantastic service from start to finish, cannot speak highly enough of the guidance and care taken to deal with the sale of my property at a difficult time, special thanks to Clayton , Bradley and Caitlyn for everything you did, you are a credit to Aspen.

Nilsson · 16 February 2026

★★★★★ 5/5

Google

Aspen Estate Agents supported us through a very difficult sale. Clayton at the Ashford (Middlesex) branch called me every Friday with an update to reassure me that things were moving on. Alex, Bradley, Carla and Leo were available for support and follow ups at any time. A great team who kept us going when we could have given up. And we made it ! Thanks to all at Ashford office.

Marina · 2 April 2026

★★★★★ 5/5

Google

I used Aspen to sell my flat and Bradley was brilliant. He found a buyer within just 6 days of it going on the market and really went the extra mile to keep everything moving. Unfortunately, the buyer’s solicitor was very slow, but Bradley …

James · 16 January 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Outstanding Service, Our Hero Throughout the Process! We’ve just exchanged and are completing today, and I can honestly say Clayton has been the hero of our entire home-buying experience. He has worked tirelessly and gone above and beyond at every stage to ensure everything stayed on track and wrapped up smoothly. From beginning to end, Clayton was proactive, professional, patient, and incredibly dedicated always keeping us updated, following up promptly, and making sure nothing ever slipped through the cracks. His communication was exceptional, and his commitment and persistence made what could have been a stressful journey feel manageable and straightforward. Thanks to his hard work, we’re completing today, and we couldn’t be more grateful. I would wholeheartedly recommend Clayton Fairman and Aspen Agency to anyone buying or selling a home. Truly outstanding service and support!

Liza · 27 November 2025

★★★★★ 5/5

Google

For the last 10 years I’ve had the pleasure of working with Aspen Sales & Lettings, and I couldn't be happier with their service. Their professionalism and expertise have kept the process of letting out my property seamless and stress free. They handled all aspects of the letting process efficiently with timely communication. With special thanks to Tara, I was always confident that my property was being well managed. I highly recommend them for anyone looking for a trustworthy and efficient lettings agency!

Jacqui · 27 September 2024

★★★★★ 5/5

Google

Aspen have been the friendliest and most helpful Estate Agents I think I have ever known. Right from the beginning of our tenancy 6 years ago, through to the end back in May they have been the best. Special thanks goes to Tara Brown who has been so supportive through a worrying time when our landlords decided to sell. I can't thank Tara enough for her kindness, guidance, expert knowledge and help. I would highly recommend using Aspen for all estate agent needs.

Clare · 27 August 2024

★★★★★ 5/5

Google

I would just like to give praise where its due Tara from your Ashford branch i dont know her surname but she has been amazing for me. During my time of tenancy with Aspen had a few things to deal with regarding an awkward landlord but with Tara ‘s help it has all been resolved Tara is a great asset to your company very professional polite and helpful just wanted to say thank you much appriciate everything thats she’s done Ben steele

Ben · 9 August 2024

★★★★★ 5/5

Google

I have purchased a house through Aspen Estate Agents Ashford with ease and professionally. The Aspen team are very thorough and precise in their work. They handled my persistent questions regarding the buying process politely and with the knowledge to what i wanted to know. I am pleased with the Aspen team i worked with James and Clayton handled my work and helped me immensely in buying my new house. Many thanks Aspen Team.

Dharminder · 25 September 2024

★★★★★ 5/5

Google

Aspens sold my house within 2 weeks of them putting it up for sale in a depressed market. They acted with integrity from start to finish without some of the false sales 'patter' you expect from some estate agencies who just want to get the business at any cost. They advised on a realistic selling price and managed the selling process with absolute integrity through to exchange of contracts removing the stress from the process as much as could have been expected. Their communication was first class throughout the chain and their local market knowledge is first class. I would recommend Aspens to anyone wishing to sell their property in todays market.

Robert · 23 January 2024

★★★★★ 5/5

Google

Clayton has been an absolute pleasure throughout the process of buying our first home. He kept us updated every step of the way and any questions we had were answered very quickly. He made our first home buying experience clear and straightforward and we would highly recommend Clayton and Aspen.

Charlotte · 16 March 2026

★★★★★ 5/5

Google

I cannot express enough the outstanding service I received from Aspen Residential. Clayton, Chris and the team were fantastic. I moved over to Aspen from another estate agent and it was the best thing I ever did. The communication and care that I received was second to none. Constantly in contact; keeping me in the loop with progress; nothing was too much trouble. There was a bit of a tricky situation towards the end of my house sale (absolutely nothing to do with Aspen) and they stepped right up and looked after me. An absolutely excellent service. I cannot rate Aspen highly enough! Thank you for looking after me and putting me as the customer first, and for the smooth selling sale of my house. You are the best!

Kate · 24 November 2023

★★★★★ 5/5

Google

I recently sold & bought through Aspens, and can't recommend them enough. We were very lucky to deal with Clayton, who was friendly yet professional and instantly put us at ease about the process. We had some issues with our purchase (Through no fault of Aspens) but Clayton and the team couldn't have been more helpful. Making endless calls to all involved and chasing up the relevant people, communicating with me every step of the way. I would thoroughly recommend Aspens and will definitely be using them again in the future!

Cara · 24 November 2023

★★★★★ 5/5

Google

I can't recommend Aspens enough. I knew several years ago I wanted to sell and that they were the firm to go through when the time finally came. They are honest, down to earth, and supportive throughout. James was an absolute star during my will I sell, stay or rent phase. When I finally came to sell this year I knew that they were the only agent in town for me. James was right off the starter block. Came around to assess and discuss again, got it listed quickly and got his top colleague Clayton on it to get the sale going. I knew then that I had chosen the right firm. Clayton moved mountains to get viewings in and generate interest. He got me the right people to buy the property within only 2 weeks of viewings. He has always gone out of his way to keep me posted and the potential and actual buyers posted on the progress and with his straight talking, honest, friendly and thorough approach and 37 years of industry knowledge he is more than a safe pair of hands. Throughout nothing was too much trouble. I picked up the phone with questions about mine and onwards viewings and he was there to support. I know he takes great pride in his personal touch with his clients and those looking to buy. Taking care to build relationships and understand requirements. I can't thank the team enough. From starting off a few years back with James to selling through Clayton. If you value honest, straight forward and thorough sales or letting agents and want experienced agents who know the pitfalls and manage these out early on then there is only one agent in town. Don't hesitate to call James or Clayton at Aspens. They're the best.

Lisa · 25 September 2023

★★★★★ 5/5

Google

After using another local Estate Agent without success we moved to Aspen. We were delighted with the service and professional approach we received from Aspen and would recommend using them to anyone . Our sale was not easy to handle but Aspen dealt with all the issues that were thrown up during the sale process ensuring that we were kept informed often on a daily basis. Thank you to Clayton and all the team at Aspen Residential Services for your hard work .

Stuart · 26 August 2023

★★★★★ 5/5

Google

Amazing friendly proactive and professional service from Clayton Rob and Chris .The experience I've received from Aspen is I would confidently recommend them to look after your needs when buying and selling . I met Clayton at the Ashford office to discuss selling my mother in laws house in Hanworth . My impression was that he was very knowledgeable about the area and reassured me that he would be able to sell the property quickly . This was great news as we had already found a new property for her. Within 2 days we had 5 viewings with 3 offers . My ultimate respect for Aspens came when the first buyers pulled out after 2 weeks.Clayton is proactive and immediately reassured us that the property would be sold again quickly. 2 days later we had 4 more viewings and 2 offers . Each morning I had a phone call with updates . My overall impression of Aspens is that they really understand the stress of selling and buying properties puts on their clients and do their utmost to alleviate the pressures . My ultimate compliment is I will definitely be using Aspens to sell my property . Great service !

Steve · 26 August 2023

★★★★★ 5/5

Google

After living in UK for 8 years i finally was ready to buy a house, but never ever thought it would be so difficult . After finding the right property we came across some really unexpected problems , but thanks God there are professionals like Clayton Fairman , who just made it look so easy and just solved the issue in literally no time and made the dream come true finally. A big thanks to Aspen Agency and especially to Clayton , thank your very much again.

Stelios · 22 June 2023

★★★★★ 5/5

Google

***RECCOMENDED*** We sold our house with Aspen at the start of 2022. Aspen are a smaller but very knowledgeable local estate agent who have a unique approach to how they deal with their clients. I found when comparing with other agents, I felt pressured and was being upsold items I clearly didn't need and quoted ridiculous prices as a result, however when Aspen came in they relaxed us immediately with explaining everything in detail so we understood what we was getting. When the house was on the market we was called by an agent and notified automatically by text when the booking was confirmed. An agent would always call us back the following day with feedback too. Once our sale was accepted we spent some time looking for another property which Aspen was very patient with and helped keep our buyer happy by updating, them by letting them where we was in our property search as it took a little longer than usual. That really took the pressure off to allow us time to focus on finding a home that we right for us. While we was waiting for surveys and legal tasks to go through Aspen was always there to hold our hand every step of the way. If we was unsure about some of the terminology or procedures Aspen would be happy to receive a call from us to go through it which really took a lot of the stress away from us. I cannot recommend Aspen highly enough. Especially Clayton who has been amazing to deal with from start to finish!

Roy · 22 June 2023

★★★★★ 5/5

Google

My 92 year old mum and myself, her daughter, could not have managed without the help of Aspen, in particular Clayton, who couldn't have cared more in making sure that we understood each process of the selling of mum's property and the buying of her new flat. We both feel that he went over and beyond his role as an estate agent and feel eternally grateful that we had him on our side with all the legal/paper work that is required. He kept us informed every step of the way and nothing was too much trouble. We would certainly recommend Aspen to anyone wishing to sell their property. Many thanks indeed.

Michael · 22 June 2023

★★★★★ 5/5

Google

Exceptional service from Aspen. From the first viewing to completing today in the quickest time ever. Clayton was so helpful, informative and efficient. He even put me in touch with a fantastic advisor who really made mortgages understandable and work for me. Between them both they have made the whole process simple and straight forward. They really worked hard and together to make this happen. I would highly recommend Aspen. All the staff were all so friendly and aware of what was going on. They were on the ball and were genuinely such lovely people. I am so happy I walked into your shop that day. You made buying a house so quick and easy. I have been kept updated daily throughout. (Something I would never have thought was true before)Thank you all, especially Clayton you made this all possible for us.

Sonia · 22 June 2023

★★★★★ 5/5

Google

We used Aspen for the recent sale of our house, we found them to be very professional. Caitlyn, Clayton and the team were quick to get a new offer in when our original one fell through, and therefore kept our chain in place. Caitlyn's service deserves a special mention - she was informative, honest and reassured us throughout on what is always a stressful experience. Caitlyn worked hard to ensure that everything went through smoothly, and was always on hand for advice and guidance. She really understood my anxieties and I feel that made a big difference to the kind of service we received - we are really grateful for Caitlyn's work in us being able to sell our previous home and move in to our new home. Thank you!

Lydia · 3 December 2024

★★★★★ 5/5

Google

Mr Clayton was excellent to deal with. Very easy to get on with always on hand to answer any questions. He knows the local area like the back of his hand. He was professional at all times and wasn't "smarmy and slippery" like some other estate agents. He always communicated very promptly with all relevant information. He was always very professional, friendly and knowledgeable. Would highly recommend…..thanks for your dedicated work Aspen ashford team.

Sonny · 22 June 2023

★★★★★ 5/5

Google

I had an excellent experience with this estate agency, especially with Bradley. He was professional, friendly, and incredibly helpful throughout the entire process. Bradley kept me updated at every step and made everything smooth and stress-free. I could not have asked for better service. Highly recommended

Samer · 6 December 2025