Trusted Agent profile · Ashford
★★★★★
292 reviews across 1 platform
77 Church Road, Ashford, TW15 2PE
Aspen Estate Agents Limited's office in Ashford, at 77 Church Road, is rated 4.8 out of 5 across 292 reviews on 1 platform, including 292 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Aspen Estate Agents Limited, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
GoogleGreat service and great team. Clayton was always there to answer any questions and walk us through the process. We are over the moon with the service we received.
Thank you for your kind words and positive feedback! We are thrilled to hear about your experience with Clayton and our team at Aspen Estate Agents.
5/5
GoogleEveryone I dealt with was brilliant, really well informed and willing to spend time helping you, nothing was too much trouble. Really felt that I as a customer was priority. I was a returning customer for a reason! Sally, Cleighton and James were my points of contact and I rate them all!PositiveResponsiveness, Quality, Professionalism, Value
Thank You so much for taking the time to review our service. We are all so happy that we got you moved. Good Luck in your new home. James
1/5
GoogleVery bad customer service. Very bad communication between agency and person who want to buy house. They don't care about customers
Thank you for your feedback. We take customer service and communication very seriously; however, we are unable to find any record of working with you or of you enquiring about or viewing a property through our agency. … More
5/5
GoogleAlex white and his team are very professional from start of our journey right until we received our keys for our next family home!! Highly recommend aspens
Thank you so much for your kind review and for taking the time to share your experience. Positive feedback like this genuinely means a great deal to our whole team, and we’re incredibly proud of the reputation we’ve built through the … More
5/5
GoogleBrilliant customer service and support for me as a first time buyer, I could not wish for better. Clayton is amazingly organised and detail oriented, very responsive and happy to help with all your first time buyer’s worries and questions. Aaaand here I am!! :) Well Done!!! Miriam.BPositiveProfessionalism
Dear Miriam Thank You for taking the time to review our service. Good Luck in your first home. James
5/5
GoogleWorking with Bradley from Aspen was an absolute pleasure! Their knowledgeable agent insights into the real estate market gave us confidence in our investment. The team went above and beyond, making the real estate process smooth and stress-free. If you’re looking for a phenomenal agent who understands the local market, we highly recommend them! Bradley you truly made our dream to come true withing 48hours !!Unbeatable performance 👊 It was my pleasure to meet you ,wishing you only the best for the future Veronika
5/5
GoogleClayton was brilliant throughout the whole process of me purchasing my property. He continually kept me up to date on what was happening, was super friendly and helpful the whole way through! Cannot recommend Clayton and Aspen more, will definitely be using them again in the future!PositiveResponsiveness, Professionalism
Dear Rianna Thank You for taking the time to review our services and your recommendation. I wish you the best of luck in your new home and look forward to helping you in the future. James
5/5
GoogleFantastic service from all the team at Aspens especially Sally who worked so hard not only to get us the right buyers for our house but also negotiated our purchase enabling us to move into our dream home. Professional, friendly and kept us fully informed throughout, do not go anywhere else!PositiveResponsiveness, Quality, Professionalism, Value
Thank You very much for taking the time to write a review of our service. It was a pleasure helping you move and we are pleased we found you your next home too. Good Luck in your new home. James
5/5
GoogleExcellent Company!!! Have secured our student accommodation. Aspen were extremely nice and helped us through the process. Thank you for being so helpful. Would definitely recommend this company for students and others. Thank you Again Aspen :)
Dear Martin Thank you for taking the time to review our service. It was a pleasure helping you move. James
5/5
GoogleGreat friendly service from Clayton at Aspen of Ashford. Sale has gone through smoothly. Always keeping us updated throughout the sale. Would highly recommend Aspens. Thank you for all your help.
Thank you for taking the time to review our service and for your positove comments about Clayton. It was a pleasure helping you move. James
5/5
GoogleWe are very happy with Aspen and especially Clayton Fairman is taken care us at every stage . Excellent communication /status update at timely manner . We strongly recommend Clayton and his team . Wishing you all the best .
5/5
GoogleAspens have provided us with a good and polite service to sell our house. Bradley has guided us through the selling process and up to completion with friendliness and professionalism. We were also looked after well by all the other staff when visiting their office.
5/5
GoogleSince the first call to book a viewing in, Keith and the Aspens team have been very professional in what they say and how they deliver their service. Keith has been a star throughout the process and I would highly recommend him and Aspens to anyone. Keep up the good workPositiveResponsiveness, Professionalism
Hi Ryan, thanks so much for your 5* review! Much appreciated. I hope that the move goes well and that you will be really happy in your new home. Keith & The Team.
5/5
GoogleFrom start to finish we had a stress free experience thanks to the help and support of the team at Aspens.
Thank you so much for your kind review and for taking the time to share your experience. Positive feedback like this genuinely means a great deal to our whole team, and we’re incredibly proud of the reputation we’ve built through the … More
5/5
GoogleWhat an emotional roller coaster it's been for 2 years .We finally completed yesterday and Aspens were superb throughout .Special thanks to Clayton for his patience and expert advise during the whole experience
Dear Nigel Thank you for taking the time to review our service. It was a pleasure helping you move. James
5/5
GoogleFantastic experience from the whole team from start to finish when selling my property. They have good local knowledge, customer focussed and responsive. Beats the chain ones hand down. Special mention to Sally for being client focussed and goes extra mile to ensure a smooth process.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Adrian for the 5* Review, I am pleased that you were happy with our service and we wish you well with your onward plans. All the best, Keith & The Team.
5/5
GoogleI am extremely happy with the level of service and care Aspen have provided as an estate agent. I dealt with Clayton, who was nothing short of amazing. I would highly recommend!
Hi Ellie Thank You for taking the time to review our service and for the positive feedback for Clayton. Good Luck in your new home and in the future. James
5/5
GoogleVery impressed with Aspen. Caitlyn and the team managed to sell our house in a very challenging property market. Caitlyn herself needs special praise, showing extraordinary determination in coordinating buyers, sellers and solicitors to achieve a great result!
5/5
GoogleClayton was extremely professional, friendly and helpful. He was always prepared to get involved if the conveyancing process was getting a bit sticky. Clayton helped the process go through fairly smoothly that might have otherwise been quite stressfulPositiveResponsiveness, Quality, Professionalism, Value
Dear Peter Thank You for taking the time to review our service and for the review of Clayton. Good Luck in your new home. James
5/5
GoogleExcellent, friendly service from Chris and Michaela, particularly, who took a great deal of effort to see the purchase through to a happy conclusion. The atmosphere in the office was wonderful, and Clayton and Charlotte took the time to talk to me, to smile and be friendly even though they were not directly concerned with the sale. Thank you, Ashford Aspen: I appreciate your help and highly professional service, greatly.
Thank you for your kind words, Judy! We are delighted to hear that you had an excellent experience with our team, especially Chris and Michaela. It was our pleasure to assist you throughout the purchase process and ensure a happy conclusion. We strive to create a wonderful atmosphere in our office and provide a highly professional service to all our clients. Clayton and Charlotte also appreciate your kind words, as they always aim to be friendly and helpful. We truly appreciate your recommendation and look forward to assisting you with any future real estate needs. Thank you once again for choosing Ashford Aspen!
5/5
GoogleI highly recommend Aspen they have been amazing with our property journey . Everything from viewings to the final contract signing has been on time and our agent Chris Cotton has been especially brilliant with any problems or queries .
Dear Edyta Thank You for taking the time to review our service and for your kind comments about Chris. Please let us know if we can ever be of assistance in the future. James
5/5
GoogleIts been absolutely wonderful journey since we have been signed up with Aspens. Tara and their team is very friendly, cooperative and helpful since day 1. We would highly recommend their services to our friends and family. Thanks to Aspens.
Thank You so much for taking the time to review our service and for the positive feedback for Tara - it is greatly appreciated. James
5/5
GoogleClayton was great in keeping the buyers of my flat interested when an unexpected lease issue came up and had to be resolved to sell.all in all great service.
Dear Martin Thank You for taking the time to review our service. I am delighted we could finally get the flat sold for you. Good Luck in the future. James
5/5
GoogleIzzy Blatch was superb!! so lovely and helped us find what we really needed in our house!
Thank You for rating our service. We truly appreciate your feedback and thank you for choosing Aspen Estate Agents!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Aspen Estate Agents Limited, Ashford won Gold.
