Aspen Estate Agents Limited Ashford reviews

★★★★★ 5/5

Google

Found James and his team very professional in these difficult times. They guided me through everything from right from the start to the actual completion. Thank you for putting up with my continuous questioning. Would highly recommend Aspen Residential to anyone wishing to sell their property.PositiveResponsiveness, Quality, Professionalism, Value

Maria · 22 June 2020

★★★★★ 5/5

Google

I've worked with Sally on two moves now and she has been excellent both times. Clayton also did a fine job finding me a buyer. I highly recommend Aspen and would happily use them again if I hadn't moved out the area this time!PositiveProfessionalism

Brian · 22 June 2021

★★★★★ 5/5

Google

As a First time buyer, Clayton from Aspen Estate Agents was very helpful. He showed us the property and kept in contact and guided us through the whole process till the completion. They have a very nice team where they can help you with your Mortgage or solicitors or both. Its a one stop shop. 100% recommended.

Hassan · 24 July 2024

★★★★★ 5/5

Google

Although our move did not go ahead it was not the fault of Aspen and Clayton was the only good thing in the whole process. He seemed to be the only one chasing and giving regular updates.

Richard · 22 June 2022

★★★★★ 5/5

Google

There was good communication throughout with Izzy, and was never afraid to answer any questions.

Livija · 23 March 2024

★★★★★ 5/5

Google

The sales team, were really excellent in their manner that they Marketed the house for us. We are really pleased with the result of exchanging today and we are moving on the 20th of March ☺️

Anita · 16 March 2026

★★★★★ 5/5

Google

Very pleased with service provided, Aspens kept us updated on progress regularly and were always easy to contact and courteous to deal with. Would strongly recommend.

Martin · 22 June 2023

★★★★★ 5/5

Google

We have just purchased our first property with Aspen Residential, the process was very stressful for us, as first time buyers, we didn’t know what to expect, but with a great help from Clayton Fairman, we have managed to successfully complete it. Mr Fairman reassured us through the process, kept us informed, helped us to find mortgage advisor and solicitor ( both of them very helpful). Thank you for your help and guidance Clayton.

Magda · 22 June 2023

★★★★★ 5/5

Google

As a first time seller of my home of 30 years, Aspen were the most helpful & friendliest estate agents I could've asked for. They made the whole process as easy as possible & we're always on hand for any questions I had. The whole team put in 100% effort to help sell my home, from the photos that showcased my house to the potential buyers they brought for viewings, whilst keeping me in the loop the whole way through. I could not recommend the Ashford team highly enough. Thanks everyone

Sam · 18 November 2024

★★★★★ 5/5

Google

Aspen Estate Agents have been wonderful to work with. They accommodated every request we had to view the property multiple times, answered all of our questions, and supported us promptly throughout the exchange of contracts with our …

Dani · 16 February 2026

★★★★★ 5/5

Google

I have been very happy with the Lettings service provided by Aspen. They deal with all of the "onboarding" process for a new Tenant which makes it much simpler for me ! All of the team members have a strong work ethic, but special thanks go to Tara Brown who takes ownership of any issues, makes sure they are resolved and keeps all parties informed on a timely basis 👍

Mike · 26 August 2023

★★★★★ 5/5

Google

Myself and my girlfriend had needed to move by the 21st of December, we had a lot of problems with our chain and this was made much less stressful with the help of all the members of Aspen, I have the upmost respect for the whole team going above and beyond to get this move done even after completion, we did not think we would be moving before the new year until the day but the way Aspen in particular Sally handled it all especially well, I am in such gratitude for the help and would recommend them to anyone.

Luca · 23 June 2018

★★★★★ 5/5

Google

Working with the team at Aspen was an absolute pleasure from start to finish. Their professionalism, expertise, and dedication made our home-buying journey smooth and enjoyable. A special mention goes to Clayton, Alex & Caitlyn who were all instrumental in our home-buying process. Their personal attention, and unwavering support made all the difference. For anyone looking to buy or sell a property, I cannot recommend Aspen highly enough.

Shannon · 26 March 2025

★★★★★ 5/5

Google

We recently purchased a property through Aspen. Would like to say how friendly and helpful Sally was. She went the extra mile for us and was extremely helpful. She really knows her stuff. Thanks for all your help.PositiveResponsiveness, Professionalism

Jon · 22 June 2021

★★★★★ 5/5

Google

It has been a pleasuring working with Paul and the team on the sale of our flat. Very professional, helpful and proactive.

Catherine · 22 June 2023

★★★★★ 1/5

Google

Avoid this agency, the worst one we had to deal with! We tried to rent a house with them, did everything from our side, such as provided the required documents and passed the referencing. However, It was not enough for them they kept asking more questions day by day, asked for a guarantor that we provided, taking time, basically just messed around with us. The whole process took over 3 weeks, until we just gave up, decided that waiting more is just pointless and it is not worse it to try and get back our deposit. At the end we just went with another agency and rented a house within a week time. They knew our situation (myself being heavily pregnant with another baby) and that we had to move out from our previous flat in a week time and promised that everything will be on time, however that was not the case, we had to stay in a hotel for weeks. We dealt with Liam and Sarah, as well as branch manager, all of them were useless and careless, very unprofessional and unresponsive. I wish we read the reviews before we tried to rent a house with them. Honestly stay away from Aspen agency, we had such a stressful time with them. If operating that way they will definitely close down shortly.

Jelena · 23 June 2017

★★★★★ 5/5

Google

A huge thank you to Aspen Agency and Bradley! He was fantastic to work with when buying the house. He was helpful, responsive, and made the whole process smooth and stress-free. I’d highly recommend him!

Sukhkaranpreet · 16 February 2026

★★★★★ 5/5

Google

A very good experience, had a bit of a misunderstanding due to the neighbour in the process but aspen was very professional and sorted it out for me and made sure we grew an understanding. I have been renting for almost 5 months and it has been a very good experience and they have very good communication and are very helpful, hopefully the relationship continues because it's a good 1. Kudos to Keith Howard, Tara brown and Chris Cotton ... appreciate everything you guys have done ✔ 🙏

Mix_nash_ · 22 June 2022

★★★★★ 5/5

Google

We did our research of estate agents in the area over a few months, Aspen were the most consistent with their valuation of the property but were also honest. We found that their price and length of contract was reasonable of 8 weeks. Due to strong communication skills and feedback visible to us we were able to sell the property within 3 weeks of listing. Since property sold and working to wards exchange and completion, Aspen have been very communicative and ensuring that all parties involved are on the same page. This has been excellent and proved to be valuable as without Aspen being so proactive we would ahve found more delays. It appears that between sale and completion we are looking at 6 months which is speedy despite a chain. Thank you so much

Blind · 22 June 2022

★★★★★ 5/5

Google

Highly recommend Aspen Residential in Ashford, Surrey! Charlotte, Clayton, and James provided exceptional support throughout the sale of our property. Coordinating numerous viewings, email exchanges, and phone calls between their client and our onward chain, must have been challenging, but they handled it all with professionalism and efficiency. Great service overall and highly recommended!

Krish · 22 May 2024

★★★★★ 5/5

Google

Outstanding service provided, highly recommended. Clayton was fantastic and kept me updated regularly.

Yan · 24 December 2023

★★★★★ 5/5

Google

We have received great service from Clayton who works for Aspen . Right from the very start he was on the ball with us , he handled every aspect of the sale in a very professional way .He made it look easy even though for us it seemed very difficult. Well done Aspen we will recommend you'll to others in need of a house. Thanks ANNA & AUBREY

Anna · 22 June 2023

★★★★★ 5/5

Google

Great service. Very friendly. Thank you Izzy Blatch

Isuru · 23 March 2024

★★★★★ 5/5

Google

Huge thanks to the fantastic team at Aspen Ashford. From the get-go Alex, Bradley and Leo have been great with our house search and all the way through to exchanging contracts. …

Kuldip · 16 February 2026