Trusted Agent profile · Ashford
★★★★★
292 reviews across 1 platform
77 Church Road, Ashford, TW15 2PE
Aspen Estate Agents Limited's office in Ashford, at 77 Church Road, is rated 4.8 out of 5 across 292 reviews on 1 platform, including 292 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Aspen Estate Agents Limited, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
GoogleEverything from the first enquiry telephone call through to signing the tenancy agreement and moving in went without any problem. Aspen staff were courteous, professional and helped more than I could have hoped for. A1 service.PositiveResponsiveness, Quality, Professionalism
Hi Denise, both Tara and I are delighted to have helped you move, it was a pleasure. I am sure that you will be very happy there, we both wish you well. Keith & Tara.
5/5
GoogleHad a wonderful experience in dealing with Aspen selling one of my properties and found them very professional. I wouldn't hesitate dealing with them again in the future. Thanks to the whole team at Aspen.PositiveProfessionalism
Thank You for taking the time to review our service. It was a pleasure selling your home and we would love to help you again in the future. James
5/5
GoogleVery communicative and all around friendly and professional
Thank You for rating our service. We truly appreciate your feedback and thank you for choosing Aspen Estate Agents!
5/5
GoogleI chose Aspen as I felt confident of their experience and track record. It was the right choice.
Dear Gerald Thank you for taking the time to review our service. It was a pleasure helping you move. James
5/5
GoogleDealing with Aspen has been a pleasure. Would certainly use them again and would recommend them to friends.
Thank You so much for taking the time to review our service. It was a pleasure helping you move. Good Luck in your new home. James
5/5
GoogleBeen with Aspen for 7 years. All my concerns has been attended promptly. Thank you for the excellent quality of service. To All employee, especially to KEITH HOWARD, Thank you so much..PositiveResponsiveness, Professionalism
Hello Vincent, thanks for taking the time to leave a 5* Review. I am pleased that you have been satisfied with our service over the years! We wish you all the best with your onward move, and all the best in your new home. Keith & The Team.
5/5
GoogleAspen Residential provided me with a caring and professional service. They helped to actively market my property and negotiate the sale that was happily agreed by the seller and purchaser.PositiveResponsiveness, Quality, Professionalism, Value
Hello Nick, thanks for taking the time to review our services, I am pleased that you have been happy. Look forward to helping you again in the future! All the best, James & the team.
1/5
GoogleVery poor and slow response time. After 2 weeks and 3 contact forms completed did we finally hear back and by then it was too late.
Dear Simon We don't have any record of you having enquired about our services or having spoken to you. Is is possible you have the wrong agent? I'd be keen to get to the bottom of this and to discuss this with you - please call me on 01784 252202 or email james@aspensalesandlettings.com. Many Thanks James Quinn Sales Manager
5/5
GoogleFantastic local estate agents, helped us get everything over the line just in time!
Thank you for taking the time to review our service - I am pleased we were able to find you a buyer and it was a pleasure helping you move. Good Luck in your new home. James
5/5
GoogleAspen in Ashford are absolutely the best estate agents I have ever delt with . I have always found them very professional and very helpful and a great bunch of people.
Hi Debbie, thanks for your kind words and fab review! Its been a pleasure looking after you and your portfolio over the years. I think it's the biscuits that help. All the best. Keith.
5/5
GoogleKeith and Aspens have been fantastic with my two lettings that I have, very professional in all aspects and service for both my self and tenants. Couldn’t recommend them highly enough
Hi Stuart, thanks for your 5* Review, much appreciated. It is always a pleasure finding you tenants, and managing your portfolio for you over the years. Keith & The Team.
5/5
GoogleWe have had a great experience renting through Aspen Residential. Everyone we have spoken to have been very helpful and polite and our move went very smoothly. Would definitely recommend them.
Hi Jade, thanks so much for taking the time to review the service you have received, it is very much appreciated. I wish you both a long and happy tenancy. All the best, Keith and The Team.
5/5
GoogleAspen and Carla have been excellent, selling our place in very difficult times. Always informing and advising along the way I would recommend highly.
Dear Alun Thank You so much for taking the time to review our service and for the positive feedback for Carla. It was a pleasure helping with the sale of your property. Good Luck in your new home. James
5/5
GoogleAspen were very helpful when we were going through our house purchase. They were quick to respond, and diligent throughout the process and worked within our deadlines at all times.PositiveQuality
Dear Richard Thank You for taking the time to review our services. Good Luck to you and your family in your new home. James
5/5
GoogleAn excellent and robust service I recently (July '17) used Aspen in Ashford, Surrey to sell my property. Everyone I spoke to at the branch were hard working and dedicated. I had views on the property from day one of sale and within a week had secured sale. Rates charged are fair, communication is excellent and all the staff whether by phone, email or in person are approachable and friendly.
5/5
GoogleReally helpful, reliable and always went the extra mile. It was a pleasure to deal with them and I'd definitely use them again.
Dear Nikki Thank You so much for taking the time to review our service. It was a pleasure helping with the sale of your property. James
5/5
GoogleJames and Sally are brilliant and truly went above and beyond to help us secure our home. I couldn't have asked for better! Thank YouPositiveResponsiveness, Quality, Professionalism, Value
Dear Israrr Thank You for reviewing our service. Good Luck in your new home. James
5/5
GoogleVery professional and always on hand to answer any queries
Dear Millie Thank you for taking the time to review our service. It was a pleasure helping you move. James
5/5
GoogleGreat professional service and good communication throughout the sale process
Dear Joanne Thank you for taking the time to review our service. Good Luck in your new home. James
5/5
GoogleOutstanding service from start to finish. Felt supported the whole way through, will definitely be recommending to others. Cheers Clayton!
Thank You very much for taking the time to review our services. I am pleased that you were satisfied with the service throughout your purchase. Please do let us know if we can be of assistance in the future. Enjoy your new home. James
5/5
GoogleVery professional service from Clayton who is always here to help and support! Thank you!PositiveResponsiveness, Quality, Professionalism
Dear Pan Thank you for taking the time to rate our service. Good Luck in your new home. James
5/5
GoogleFlexible with sudden changes of circumstances and helpful.
Dear Deu Thank you for taking the time to review our service. It was a pleasure helping you move. James
4/5
GoogleGood professional service
Thank you for taking the time to review our service. Good Luck in your new home. James
2/5
GoogleAs a former tenant I can't say there's a single reason for which I could recommend them. Slow to respond, emails not replied...
Hi Johnny We don’t seem to have record of you as a previous tenant - I wonder whether you have the right agency - we are based in Ashford? If we have missed something perhaps you could give me a call to discuss further. James 01784 252202
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Aspen Estate Agents Limited, Ashford won Gold.
