Trusted Agent profile · Ashfield
★★★★★
354 reviews across 2 platforms
82 Station Street, Kirkby-In-Ashfield, Nottingham, NG17 7AP, NG17 7AP
Part of Your Move & Reeds Rains National Home Move, see every office.
Your Move's office in Ashfield, at 82 Station Street, is rated 4.4 out of 5 across 354 reviews on two platforms, including 163 Google reviews rated 4.5.
Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic support throughout whole process
Alan and Amish in the Whitton office have been amazing and helped with the paperwork throughout the entire process
Hi Dorothy, Was a pleasure to help you with sale of your home in Whitton, all the best for the future. Regards Alan & Anish.
5/5
TrustpilotMy resent experience with your move in…
My resent experience with your move in Chatham has been excellent. In particularly with Mr Huck who has gone out of his way to be extremely Informative and Courteous throughout. Responding to out of hours emails and accepting mobile calls in evenings. I would recommend your move definitely
1/5
GoogleThe worst customer service I’ve received from an agency! I had called to book a viewing for rental home and i answered to their questions and got a booking date and time. As I’m not the one having any income I gave my partners information. Fast forward to today when I was supposed to view the property no one called to confirm the viewing so I did. As we’re actively looking for a house a have multiple bookings I gave the wrong address when the woman picked up the phone and she said that they don’t have any house under this address, then I asked to wait a moment so I check again and she hung up on me!! The line didn’t drop I clearly heard her putting the phone down. I called back about 5 times more to get through and they were trying to say that no one hung up and that my booking doesn’t exist. After giving her all the details once again she then asks in very rude manner “who is Daniel then?” I said my partner I gave you his information as he will be paying etc she then says that they never booked a viewing for us and that they only have his details. That the viewings took place the previous week and that the house is now gone, even though it is still available on their website!!! Why would I ever call to give you our details if I wasn’t interested in a property? Never apologised or spoke in a nice manner to me. The worst impression they could ever give to a potential customer.
Hi Konstantina. Firstly I would like to apologise if you feel our customer service was not up to our usual high standard. Having spoken to the colleague who dealt with your call, it does appear that the line was not very good and the call was cutting in and out. I believe you advised the colleague that you had arranged the viewing with Lilly and you had an email confirmation. As we do not have a Lilly who works in our office, please can you forward me the viewing confirmation email so that I can investigate and clear up any confusion there may be. Thank you. Lauren - Lettings Manager
5/5
TrustpilotYourmove is the way to go when moving
This is a review for the YourMove Montrose, Scotland branch, run by Elina Ketunnen and Antonia Morris.
Thank you so much for your lovely review Blanca! it is very much appreciated 🙂 Kind regards, Your Move Montrose
5/5
TrustpilotApartment Sale
Finding James Baird [sales manager} at Your Move Egham to make all necessary arrangements to sell my flat was extremely fortunate. He advised on a valuation , dealt with all interested purchases in a very professional manner. The sale will hopefully be concluded within the coming week.
We're happy to hear that the arrangements to sell your flat went smoothly. We appreciate your positive feedback regarding the professional service, and we wish you all the best with the sale. Regards, Your Move
5/5
GoogleVery thorough and professional service from start to finish! Sam (lettings) was always there to help me navigate LegalforLandlords and the reference process, and always gave her time when I sent panicked emails or calls about next steps! Definitely recommend YourMove!
Hello Katie Thankyou for your lovely Review & feedback, Sammie works really hard to help all our Landlords & Tenants navigate the processes. If we can help you at all in the future please let us know. Kindest Regards, Angie - Branch Manager
5/5
TrustpilotYour Move Beccles are excellent
Your Move Beccles are excellent. Kayleigh, Maddie and Olly are so professional and ensure updates are given promptly and guided us through the whole process stress fee. I would highly recommend 5* service.
1/5
GoogleShocking customer service. Put an offer in on a house and didn’t hear back for 2 weeks. The estate agent had no idea what was going on with the seller and then said after 2 weeks the offer was accepted but I needed to move very quickly! Lack of customer service, never returned calls and had no idea what was going on. When I told Keeley in the Kirkby office I’d be withdrawing my offer as the whole process was beyond ridiculous and I didn’t trust what was happening she just said oh ok, that’s fine I’ll let the sellers know! I would never list my house with these people.
Hello Kelsey, We are so sorry to hear your comments as we strive to give excellent customer care & support. Unfortunately in this instance, there was a third party involved & we were as frustrated as you with the lack of information we received. Looking back through our records, we did keep you updated of developments as they happened as best we could with the information we were provided with. We genuinely wish you the best of luck in the search for your new property. Kindest Regards Angie - Branch Manager
5/5
TrustpilotGreat service
Great service, very friendly and helpful and handled everything from start to finish
Hi Christopher, Thank you for taking the time for leaving the review! YMDumfries 🙂
5/5
TrustpilotUse them - they’re first rate
I’m blown away by all staff I’ve dealt with at YourMove Belper during my house sale - friendly, helpful, great communication, and the photographs and brochure were first rate. I can’t recommend them highly enough. We sold our house in the first month too!
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. All the staff very very helpful.
Hi Ricky, Thank you for the lovely 5 star review! YMDumfries 🙂
5/5
Trustpilotthe agent was very friendly and kept us…
the agent was very friendly and kept us informed throughout. All staff have been extremely helpful.
We are so pleased to hear that our team provided such friendly and informative service throughout your experience. Regards, Your Move
5/5
TrustpilotThe advertising and subsequent sale of 87 Mitford Close
The advertising and subsequent sale of the flat was well handle from the outset visit from David Gordon at the end of December who explained how it would be handled and the cost involved. The staff in the Washington office were very helpful and kept us updated every step of the way until the sale was agreed in the middle of January.
5/5
TrustpilotEverything from start to finish was…
Everything from start to finish was kind, helpful and professional. Mr Calum Parker, manager, was exceptional, took time to come and visit me at all times in my own home.
5/5
TrustpilotCouldn't fault the team at your move so…
Couldn't fault the team at your move so helpful and kind due to the difficult circumstances of selling my late father's house. Great communication would highly recommend.
5/5
TrustpilotWe bought a property recently through…
We bought a property recently through Mike Porter at You Move and he was brilliant. Really down to earth, helpful and never pushy, which made the whole process fee so much easier and stress free. He brought a great energy to everything and felt very different from the usual estate agent experience. I’d happily recommend him.
5/5
TrustpilotGreat experience
Great experience, sold house within 4 days. Proactive and good communication.
Hi there, Thank you for leaving the 5 star review. It has been a pleasure working with you! YMDumfries 🙂
5/5
TrustpilotThe two real estate agents that showed…
The two real estate agents that showed us around the property were both very lovely
We're so glad our agents provided a lovely experience. Thank you for your kind words! Regards, Your Move
5/5
GoogleWe have received the most incredible service from the Your Move team in Kirkby-in-Ashfield, the team are very knowledgeable and helpful with explaining the process. Nicola has been wonderful, continuously updating us along the way, very friendly team who truly want to help. We used Your Move based on a recommendation from a friend and I fully pass on the recommendation, amazing team and so grateful to them for their support.
5/5
TrustpilotFirst class estate agent
Hard to choose an estate agent, with so many offering “the best deal”
We're so glad to hear we've made a positive impression! We appreciate your kind words about our communication and dedication to your best interests. Thank you for your trust. Regards, Your Move
5/5
GoogleI can highly recommend the team of experts at this estate agency, they went out of their way to support me and my wife with our house purchase from start to finish. Nicola was one of the most patient person dealing with my solicitors , with out her help I don't think we could have done it , I can't praise her enough she is a credit to the company.
1/5
TrustpilotBeware! They don’t care! Sadly found this company to be highly…
Sadly found this company to be highly disingenuous. No issue with my credit check no issue with my income, paid my holding deposit. Thought the room was secure. Hear nothing for over a week plan to move, suddenly called with zero explanation and told the landlord ‘just wanted to go with someone else’. Later discovered many individuals had given a holding deposit for the same property! Fair enough but be transparent about that. I have since gone with another local company and sailed through with them being open, upfront and genuinely caring towards their clientele. Also they advertised a room with All Bills Included- went and saw the property and there was a separate meter in the room where you are charged an extortionate rate for electricity! This has been a terrible experience for me as a first time renter, the worker I dealt with talked a convincing talk to get me to part with my money! Beware they just don’t care 😫
5/5
GoogleEveryone at Your Move have been very supportive through out the whole process of selling our house. They were happy to help with anything and had lots of knowledge! Thank you! Shannon and Joe.
Hi Shannon & Joe, Thankyou so much for your lovely Review. We hope you are settled in your new home & wish you all the luck in the world. Kindest Regards Angie- Branch Manager
5/5
GoogleAmazing staff, worked hard to get me and my partner into a property which we needed to get into on a time limit and they managed to get us in just in time despite a couple set backs not due to their fault!
Hi Freddie Thankyou so much for your great Review, we managed it in the end, good luck in your new home. Kindest Regards Lauren-Lettings Manager
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