Your Move Kirkby-in-Ashfield reviews

★★★★★ 5/5

Trustpilot

The most important thing to me was that…I could trust them..

The most important thing to me was that I could trust them to have my interest as their number 1 priority. Rory was straightforward from the start and gave me good advice and realistic expectations with regards to the valuation of my house. Bhavik was so supportive and kept me fully up to date with what was happening with my house at all times. What a team. They have been great and it was evident throughout that they have high standards of customer care.

Lorraine · 8 June 2026

★★★★★ 5/5

Trustpilot

Moving House Stress

Your Move are a good company to deal with. As a tenant I had some issues and stresses. Moving out of one house into another was monumentally stressful but Susan Black was amazing, professional but also friendly and supportive while maintaining an objective stance as the go-between (tenant and landlord) in any scenario that occurred, Thank you for your diplomacy and efficiency

Agnes · 9 September 2026

★★★★★ 5/5

Trustpilot

Excellent service

From the valuation to the property being sold the staff were all extremely helpful. We had quite a few problems throughout and they did everything that they could to support both myself and our buyer. It was touch and go whether our sale went through in time but Kirsty was so helpful doing everything she could, even persuading our developer to let us have access to our property early. We would 100% recommend.

Mandy · 17 May 2026

★★★★★ 5/5

Trustpilot

First impressions make a difference

First impressions make a difference. From walking through the office door on the back of reading reviews I was impressed by the friendly, professional greeting. Everything was explained clearly and concisely, great communication. The whole process from valuation, marketing and viewing was slick and well informed which all contributed to a quick sale at the market value. One very happy client

Dave · 19 May 2026

★★★★★ 4/5

Google

At the beginning everything was very efficient! Angie (branch manager) came around and did a valuation for us which we were more than happy with, she went into great detail and explained everything really well. Our house was up on the market within a week. After the house went on the market we received calls to arrange viewings which we didn’t mind doing which was fab. We were passed from pillow to post a little bit throughout the process which sometimes caused confusion. The reason for dropping one star is communication. I had to email Angie at one point because we weren’t being given updates and it’s nice to know where you are at and where you stand as the process moves along. After this we mainly dealt with Natalie who was fantastic, she kept us informed and always replied when we needed her. Overall a great experience albeit stressful at times with the lack of communication. Thank you Angie and Natalie! We are now in our new property and getting settled. I wouldn’t hesitate to use your move Kirkby again!

Aaron · 11 November 2025

★★★★★ 1/5

Google

While the staff were generally polite, and Keeley in particular made an effort to be helpful, my overall experience with this branch was very poor. There was no clear or consistent communication. Viewings were missed or poorly managed, information was often conflicting, and processes or terminology were not explained. The customer journey was very lacking. Communication with third parties such as surveyors and solicitors was also poorly managed. Information was not passed on clearly, updates were inconsistent, and we were often asked for details that had already been provided through the correct channels. This added unnecessary delays and confusion to the process. Most concerning was the handling of our buyer. We were told their property was “sold” and that they had “money in the bank.” Months later, we discovered their sale had actually fallen through and we were part of a chain, which we were not informed of. This resulted in long delays and a financial loss of several thousand pounds. When raised with the manager, we were told that “sold” did not mean “completed” and that “money in the bank” did not mean full sale funds were available. It was shocking to hear this excuse. This important distinction was never offered to us at the outset, which we believe to be misleading. A similar lack of communication was experienced by a friend who also sold through this branch. I was present when a prospective buyer turned up for a scheduled viewing at her property, even though the house was already under offer days earlier. The buyer had waited in her car for over 30 minutes before approaching us. She was understandably upset at not being informed, having taken time off work, and my friend was left to explain the situation herself. In my experience, communication with clients, third parties, the management of viewings, and clarity over buyers’ positions were all poorly handled. The only reason I am leaving one star is for Keeley’s individual efforts.

Ceri · 4 October 2025

★★★★★ 1/5

Trustpilot

Horrible service on multiple occasions…

Horrible service on multiple occasions back to back. They schedule appointments foe viewing and do not turn up. When you call them, the person on the line says they are not from the lettings dept and therefore your call falls on deaf ears. They falsely claim they have left voice mails. They deliberately misspell email addresses and say they have sent appointment cancellation emails. To clairify, these emails are sent 15 minutes before the appointment. The so called representative said the property has been removed from the market. If that is the case, then why waste our time with appointments. I strongly suspect this is click bait for properties not on their portfolio. Disgusting service from a fly by night quack estate agent.

Stanley · 4 September 2026

★★★★★ 5/5

Google

I instructed Your Move to sell my late Mum’s bungalow in August 2024. I have been really impressed with all the staff I have dealt with - particularly Angela who met me initially and took all the photos for the property brochure and also Natalie who took over more recently. Your Move also did all the viewings on my behalf due to me living quite far away from the property. Unfortunately things didn’t quite go to plan with the chain falling through 3 times for different reasons. Natalie was great at keeping me up to date on the situation and putting forward my views to the rest of the chain. She also then put me in touch with the auction company they use and have just agreed a sale through the modern method of auction. I’m really pleased I chose Your Move to look after my sale and I would definitely recommend them.

Sue · 25 July 2025

★★★★★ 5/5

Trustpilot

Put my mind at ease.

Susan came over today for a quick annual visit for our landlord, to take photos and check how everything is going at the property. Despite always being a bit nerve-wracking, the visit was great, Susan was very friendly and professional and put my mind at ease. Thanks!

Beth · 12 May 2026

★★★★★ 1/5

Google

Living up to their worst reputation, landlords don’t let them near your property. It’s only fair to start with the one positive which was they were very good at talking the talk and answering calls before I signed the contract. But once that was done the real service quality followed. Which was fees deducted from rent which I hadn’t agreed to and were unjustifiable - that took numerous calls and emails which went mostly ignored. There were other small issues which resulted in the same pattern - emails ignored, calls not returned. The final straw was rent paid on time by the tenants wasn’t paid to me for almost a month. So I made a formal complaint. Your move investigate their own complaints and so it was of no surprise that they took 6 weeks to say ‘no, we didn’t do anything wrong’. Had I continued using their services there were 2 more complaints stages and of course all that time I’d be paying for their ‘no service’. I served notice as they’d breached their own contract which they didn’t take too well. Grumpy, slightly threatening emails from your move followed and the only reason they didn’t charge a ‘severance fee’ of £1,260 from rent was because my tenants paid their rent directly to me. Your move refused to return the float which they take from you at outset, £200. The fee was not owed because they were in breach of their own contract (read their contract thoroughly). Their next tactic was to try and charge their fee from the tenants deposit - yes, that’s right! Completely illegal. Tenant deposits are legally protected. It took me almost 5 months of speaking with 3 different departments, emails and finally threats of legal action before the tenants deposit was returned to me for deposit protection. You have been warned. If there’s any response from the office to this review it will take no responsibility for what happened, likely quote contract jargon and other such nonsense. It’s a shame I can’t post the emails I have.

Jane · 13 July 2025

★★★★★ 5/5

Trustpilot

Selling made easy

Being elderly and myself and my husband having to move for medical reasons we felt it would be a daunting experience. We didn’t need to worry. From start to finish we were talked through everything and kept up to date. Paul was very informative and came to us a few times as we were unable to visit office, also Angela kept us updated by phone. Smooth from start to finish. Thank you

Sheila · 16 June 2026

★★★★★ 5/5

Trustpilot

First time buyers experience

We recently bought our first home through this branch, and we couldn't be happier. As first-time buyers, the process felt quite stressful, especially dealing with conveyancers, but Sarah Nixon and the team here was a constant source of support and guidance.

Polina · 11 March 2026

★★★★★ 5/5

Trustpilot

Thanks to the team

Thanks to the team, especially Ben, for all their help with selling my house. Communication from everyone involved was clear and professional throughout the process. All viewings were arranged efficiently, making the sale much less stressful. The team were friendly, helpful, and a pleasure to deal with. I would happily recommend them to anyone looking to sell their property.

Samantha · 17 June 2026

★★★★★ 5/5

Google

Absolutely fantastic service. Having two houses to sell, including one that was after losing my mum, was never going to be easy. But from Angela’s advice and compassion when doing the valuation(s) to Keeley walking an urgent document to me on her lunch break, everyone has gone over and above to make this process run as smoothly as possible. A special mention to Natalie who quite literally made it a personal mission to ensure we exchanged before Christmas…which we did. She more than went the extra mile and we couldn’t be more grateful. We would definitely use this branch again if we were to move (but I’m hoping that won’t be for a good while!)

Karen · 23 December 2024

★★★★★ 5/5

Trustpilot

Thanks to Alison and the team

Thanks to Alison , Keeleyann and Ellie for selling my mothers property very quickly.Thanks for all your help advice and support you have given us. Your communication has been brilliant letting us know the progress of the sale.

Chris · 9 March 2026

★★★★★ 5/5

Trustpilot

The wallsend team of Newcastle is…

The wallsend team of Newcastle is exceptional. Sarah, Jessica and Harry gave me excellent service and I'm gonna stick with them going forward. Kudos to excellent customer service 👍

Mr · 14 May 2026

★★★★★ 5/5

Google

After asking Your Move for a valuation on my property I couldn’t have wished for a better service. Honest and upfront with no hard sell at all. Within hours of the pictures being taken the draft copy was done and agreed. The property going live the next day. Thank you Abbie and the rest of the team. Fantastic 👌. …

Tony · 16 July 2025

★★★★★ 5/5

Trustpilot

Everyone in the office handled our…

Everyone in the office handled our enquiries, viewings and follow up after buying with total professionalism. Special mention to Katrina, Denise, Meghan, Hazel and Alex.

DOROTHY · 23 May 2026

★★★★★ 5/5

Trustpilot

Extremely happy with Your Move…

Extremely happy with Your Move throughout the process. We were pleasantly surprised with the number of viewings and how quickly they came after the house went on the market. We received an offer within a week of the house going up for sale. The staff have been very professional, courteous and have kept us up to date throughout the process. I have no hesitation in recommending them.

Tracey · 19 June 2026

★★★★★ 1/5

Trustpilot

I had contacted them about renting a…

I had contacted them about renting a house. Two days before moving in, they rejected my application based on a misrepresentation of a material fact. They wanted to retain my holding deposit, but they returned it after I threatened to sue them. They are a waste of time and poor services too.

Eric · 9 September 2026

★★★★★ 5/5

Google

Natalie is like Aiden special guys ....their polite honest reliable.and Angela is fantastic at her branch management....Well done it appears that youve got a decent deal upon my sale and i look forward to speaking to you all soon ....Brian x

ELVIS · 11 November 2025

★★★★★ 5/5

Trustpilot

YOURMOVE

What can say brilliant service by James and the team members. Friendly approachable. Definitely recommended by me ......

SH · 14 May 2026

★★★★★ 5/5

Google

Good correspondence and well informed experience was what there team of agents delivered to me on the tenancy renewal agreement.thumbs up. Special thanks to Philipa and Samantha for there input on the exchange. Top quality service help and assistance from Ashfield based, YM, the company of ladies whom manage your moves office are top tier, special thanks goes out to Lauren Bormanis and Samantha Tideswell and thee others for there prompt and efficient delivery and quality service. Keep up the good works Ladies for it shall not be forgotten bless you all.

Michael · 8 August 2025

★★★★★ 5/5

Google

We saw Angela the other day for a valuation. She provided us with all the information we needed. She was incredibly helpful, knowledgeable and just lovely to deal with. Thank you so much. Fabulous service. Great communications from Angela and her team.

The · 1 October 2025