5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish, Victoria and Lauren were so helpful and kept us up to date all the way through the process
Trusted Agent profile · Ashfield
Your Move Kirkby-in-Ashfield reviews
★★★★★
354 reviews across 2 platforms
82 Station Street, Kirkby-In-Ashfield, Nottingham, NG17 7AP, NG17 7AP
Part of Your Move & Reeds Rains National Home Move, see every office.
Your Move's office in Ashfield, at 82 Station Street, is rated 4.4 out of 5 across 354 reviews on two platforms, including 163 Google reviews rated 4.5.
Reviews
Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotEasy to use , quick , straight forward
Very straight forward app to use while we try and sell our house , and also see viewing information etc. east to use , loads of prompts and took 2 minutes to set up. Very happy so far!
Agent replied · 10 October 2026
We're so glad to hear our app is making the process of selling your house and managing viewings straightforward and easy to set up. Thank you for your wonderful feedback! Regards, Your Move
5/5
TrustpilotExcellent tour
Jack was delightful and answered any questions we had. He was well informed and knew the house which was very helpful.
5/5
GoogleAbbie visited our home today, all I can say is a very polite, knowledgeable person who knows her job. The honesty and advice given was tremendous and extremally helpful to my wife and I. Would recommend their services and will use when i decide to move. A very positive company and very professional approach. Ellie was excellent yesterday also, prior to the to visit great advice before the visit took place. Big thanks
Agent replied · 24 October 2024
Hello Simon Many thanks for your lovely words. I will let the team know. Kindest Regards Angie- Branch Manager
5/5
TrustpilotCan highly recommend Darrell from the…
Can highly recommend Darrell from the rental department. He is a person of his word, very professiomal and always punctual. If there is any problem he is always doing his best to get everything sorted.
Agent replied · 23 September 2025
We're happy to hear that the lettings team met your needs. We appreciate you mentioning the professionalism and dedication to resolving issues. Thank you for your positive feedback! Regards, Your Move
5/5
GoogleWe instructed Your Move Kirkby In Ashfield, to sell our three bed detached house in August last year. The first contact was with Abigail Lewis the valuer. Abigail arrived on time and was a pleasure to do business with. She explained the whole process including their fees. She was knowledgeable and honest in her appraisal of our property. We had previously asked some other agents to value and to be very honest it was quite apparent that they were over valuing to win instructions. Whilst any homeowner wants to get the best price for their property, no-one wants to waste their time having it sat on the market for months at a time due to over inflated prices. We have seen this happen with a bungalow on our street which had been over priced by £100k, and the vendors wondered why they had no viewers in 18 months!! So be careful who you trust. With Abigails valuation at least we had regular viewings and it sold within 4 months. One of the agents who tried to over value our property even said that the Your Move valuer should be pushed under a bus for her valuation, how unprofessional and vile is that. We knew we would definitely not be using an agent like that for any kind of business. Terrible way to do business. At least Your Move were honest and accurate in their valuation. I had done my own research and Abigails appraisal was bang on. During our sale we mainly interacted with Natalie, but also spoke to Keeleyann. Both negotiators were an absolute delight to speak to. They kept us up to date with our viewers and their comments/feedback and when sold we were kept fully informed of what was happening and when. Natalie kept the pressure on the chain to ensure we completed our sale prior to the stamp duty increase. Also on the day of exchange I spoke to the agent selling the property we were purchasing and she said out of four sales that needed to exchange that day, we were the only ones that had exchanged due to the perseverance of Natalie and Keeleyann at Your Move. So all in all, I am so pleased we didn't go with any other agent especially those that over inflate their valuations to win business. I highly recommend you do your own research on property prices before choding. By going with Your Move we saved £2k in stamp duty. If we had proceeded with one of the other agents we would still be on the market.
5/5
TrustpilotWe had been looking for quite a while
We had been looking for quite a while. Never quite found the right forever home, so our home was not on the market, when I found this one. I knew immediately , it could be the one for us. It ticked all the boxes. All I had to do was get mine on the market and sold. Matt at Your move, talked sence without pushing. His advice was sound. My house sold quickly and at the asking price. We discussed our offer, and the best way to go. Matt put the offer in and it was accepted within the day. We are now moving forward, to surveys .
5/5
TrustpilotAlder Road
I can’t thank the team at the Wallsend branch for all their support and help during the process of selling my mams house. Sarah the branch manager went above and beyond with emails and getting answers to questions. Harry picking the phone up Jess arranging viewings. Top class service from start to finish.
Agent replied · 27 May 2026
We are so glad to hear our team provided such excellent support during the sale of your mother's house. We truly appreciate your kind words and positive feedback. Regards, Your Move
5/5
TrustpilotAmazing experience for our family
Me and my partner were looking for a property for months due to having our little boy. All the staff especially Sophie made this experience so smooth and ensured they kept us up to date with every move. We are now settled in our new home in time for Christmas. Can’t thank yous enough!
1/5
TrustpilotAvoid Your Move Estate Agents Plymouth (Sales)
Avoid selling with Your Move Estate Agents Plymouth. This estate agent is unprofessional and more expensive than most in the area. The sales progressor for Your Move is not a member of the local team but a voice on the telephone. This voice is rude, dismissive and cannot be trusted. RECORD all calls. PRINT all emails and messages. At the outset I had to insist on having a copy of my agency contract with Your Move. It was just the beginning of very stressful, costly process.
5/5
TrustpilotGreat Team
Everyone at Your Move Romford has worked very hard to successfully sell our property especially Gaurav & Georgia.
5/5
TrustpilotStuart and Caroline were superb…
Stuart and Caroline were superb throughout the sale of my property..got me a solicitor as I had no experience in selling property..kept me updated on the whole process..an absolute 5 ⭐️⭐️⭐️⭐️⭐️experience from start to finish..I would highly recommend Your Move Leven to deal with property selling or buying..first class..
1/5
TrustpilotAvoid if you are a landlord or tenant!
Avoid if you are a landlord and wish to use their rental service, non existent, ignore communication, contacted 3 times without response over a 28 day period, when it comes to cancellation due to breach of contract they're impossible to get hold of. Quick enough to take your money but terrible customer service for landlord and tenant!
Agent replied · 20 March 2026
We’re sorry to read your review and are disappointed that you feel this way about the service provided. We responded to your initial enquiry and were in the process of gathering further information in order to provide a full response to your second email. We always aim to ensure that any information given is accurate before replying, which can occasionally take a little time. We take customer service very seriously and always try to assist both landlords and tenants as promptly as possible. If you would like to discuss this matter further, please contact the office directly and we will be happy to review it with you. Kind Regards Matt Poole Lettings Manager
3/5
TrustpilotThe price of my property was reduced…
The price of my property was reduced by Paul because I was told that this would pull in buyers. Once ‘hooked’ they are then encouraged to bid against each other. He was extremely confident that my property would achieve a higher final price.
Agent replied · 23 June 2026
Thank you for taking the time to leave a review. I am naturally disappointed to read that you feel let down by your experience, particularly as I know how important this move is to you. It would have been nice to have had the opportunity to discuss your concerns directly so that we could better understand your perspective and hopefully address them. As discussed throughout the marketing process, your property had previously been marketed with another agent for a considerable period of time without generating any meaningful interest or securing a buyer. Our recommendation was therefore to reposition the property in order to attract fresh interest and maximise the number of prospective purchasers viewing the property. You are correct that I explained the principle of pricing competitively from the outset. This is a strategy I have successfully used for many years and one that is designed to bring the market to the property, rather than chasing the market down through a series of future price reductions. Whilst this approach often generates multiple offers and, in most cases (including your property), sales ABOVE the asking price, no estate agent can ever guarantee a final sale price. Ultimately, the value of any property is determined by what the market is prepared to pay at a given point in time. Whilst there were only three viewings, one of those viewings resulted in an offer which was subsequently accepted. Throughout the process, all advice was provided based on our experience and knowledge of the local market, but every decision regarding pricing and the acceptance of offers remained entirely yours. In relation to our fee, this was fully discussed and agreed prior to instruction. We have remained committed throughout the transaction and continue to work hard on your behalf to progress the sale. Whilst I appreciate that the agreed sale price may not have met your expectations, it is important to note that the sale has only recently been agreed and remains subject to contract. Our focus is now on working closely with all parties involved to ensure the transaction progresses smoothly and reaches a successful exchange and completion. Thank you for your feedback and for giving us the opportunity to market your property. We remain fully committed to supporting you throughout the remainder of the transaction and wish you every success with your onward plans.
5/5
GoogleSam was fantastic to deal with and helped me secure my home quickly and easily. I’m so grateful for her help!
Agent replied · 10 January 2026
Hi Savannah, Thank you for your lovely feedback. It's great news that Sam has been fantastic to deal with! We strive so hard to provide excellent customer service. Kind regards, Angie - Branch Manager
5/5
TrustpilotVery helpful.
Yourmove have been very helpful with all the process of moving,especially when my sale collapsed.They reorganised things and found me another buyer very quickly and kept in contact as to how things were going. Andrea at the forum office has been very helpful and supportive, and there at the end of a phone if I had any questions.
5/5
GoogleAbsolutely amazing service. Our case was handled by Nat, who was brilliant the whole way through. Though there were many ups and downs in the process, the service we received from Your Move was only ups. Thank you so much for all your help, and for making this process as smooth as it could have been. We are so happy to finally be in our first home! 😁
Agent replied · 10 January 2026
Hi Emily Thankyou so much for your lovely Review, We all work really hard to make the process as smooth as possible for all our customers. Best Wishes For The Future. Angie & the Team Your Move
5/5
TrustpilotQuick fast to get lots of viewings on…
Quick fast to get lots of viewings on my bunglow. Helpful when you speak to the your move agent on the phone or at their office.
Agent replied · 10 October 2026
We're so happy to hear we quickly secured many viewings for your bungalow and that our team was helpful. Thank you for your kind words! Regards, Your Move
1/5
TrustpilotHorrible experience with Your Move Surbiton
We began our purchase with Your Move Surbiton about 8 weeks ago, at the end of July. Our agent was Michael White. From the outset, we specifically asked about the neighbouring property, and on two separate occasions, Michael told us it was a “standard residential family home.” Based on this information, we made an offer the same day, which was accepted. We were told that all other viewings had been cancelled.
Agent replied · 23 September 2025
We appreciate you bringing this to our attention and we are sorry to hear about the experience you had. We take your comments seriously and will be looking into the issues you raised with the Surbiton branch. Regards, Your Move
5/5
TrustpilotOutstanding Service from Start to Finish
I had an excellent experience with Your Move throughout my recent house purchase. The team was proactive, professional, and consistently prompt in responding to queries and progressing the transaction. Their communication was clear, and they worked diligently to ensure everything proceeded smoothly from start to finish. I am grateful for their support and would not hesitate to recommend Your Move to anyone looking for a reliable and efficient estate agent.
5/5
TrustpilotMove to Scotland
We contacted your move a few months ago about a rental property we had seen in Scotland, they have been so supportive and helpful throughout the whole process and any advice of anything we need they have gotten back to us straight away!
Agent replied · 27 May 2026
We are so pleased to hear about your positive experience with us. We appreciate you sharing your kind words about our support and prompt advice. Regards, Your Move
5/5
GoogleNatalie has been amazing to deal with from our first phone call, my partner and I had been looking for a house for a couple of months and dealt with a number of estate agents who came across rude and standoffish, which didn't help with an already stressful process buying a house, however as soon as we spoke to Natalie we both felt really at ease and well looked after. Once we met her to view the house she was very welcoming and friendly and is making our experience less stressful and actually enjoyable. I couldn't reccomend Your Move in Kirkby in Ashfield enough, whenever we need something whoever answers the phone is happy to help which is very refreshing. They have also been very accommodating with viewings, even happy for us to visit multiple times to show our families etc.
Agent replied · 24 October 2024
Thank you so much for your lovely review. Kind regards, Your Move Kirkby in Ashfield
5/5
TrustpilotThe girls were brilant couldn't do…
The girls were brillant couldn't do enough to help with anything I needed help with! Chris the manager was outstanding to would highly recommend brillant from start to finish thanks again for the help and smooth sale
Agent replied · 23 June 2026
Hi Gail, Thank you taking the time to leave a lovely review. It has been a pleasure assisting you with your house sale and wish you all the best in your new home! YMDumfries 🙂
5/5
TrustpilotSusan at YourMove Inverness
We have always had a really pleasant experience with Susan Black from Your Move Inverness. She has done our house visits several times now and is always very friendly, kind, and takes all of our concerns seriously and communicates effectively with us and our landlord. She is quick, efficient, and great at her job!
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Questions about Your Move Kirkby-in-Ashfield
How many reviews does Your Move Kirkby-in-Ashfield have?
Your Move's Ashfield office has 354 reviews across two platforms: 163 on Google, 191 on Trustpilot (across the whole business).
What is Your Move Kirkby-in-Ashfield's rating?
Your Move Kirkby-in-Ashfield is rated 4.4 out of 5 across all 354 reviews, and 4.5 out of 5 on Google from 163 reviews.
Where is Your Move's Ashfield office?
Your Move Kirkby-in-Ashfield, 82 Station Street, Kirkby-In-Ashfield, Nottingham, NG17 7AP, NG17 7AP.
