Trusted Agent profile · Ashfield
★★★★★
393 reviews across 2 platforms
82 Station Street, Kirkby-In-Ashfield, Nottingham, NG17 7AP, NG17 7AP
Part of Your Move & Reeds Rains National Home Move, see every office.
Your Move's office in Ashfield, at 82 Station Street, is rated 4.4 out of 5 across 393 reviews on two platforms, including 202 Google reviews rated 4.6.
Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
5/5
TrustpilotQuick fast to get lots of viewings on…
Quick fast to get lots of viewings on my bunglow. Helpful when you speak to the your move agent on the phone or at their office.
We're so happy to hear we quickly secured many viewings for your bungalow and that our team was helpful. Thank you for your kind words! Regards, Your Move
1/5
TrustpilotHorrible experience with Your Move Surbiton
We began our purchase with Your Move Surbiton about 8 weeks ago, at the end of July. Our agent was Michael White. From the outset, we specifically asked about the neighbouring property, and on two separate occasions, Michael told us it was a “standard residential family home.” Based on this information, we made an offer the same day, which was accepted. We were told that all other viewings had been cancelled.
We appreciate you bringing this to our attention and we are sorry to hear about the experience you had. We take your comments seriously and will be looking into the issues you raised with the Surbiton branch. Regards, Your Move
5/5
TrustpilotOutstanding Service from Start to Finish
I had an excellent experience with Your Move throughout my recent house purchase. The team was proactive, professional, and consistently prompt in responding to queries and progressing the transaction. Their communication was clear, and they worked diligently to ensure everything proceeded smoothly from start to finish. I am grateful for their support and would not hesitate to recommend Your Move to anyone looking for a reliable and efficient estate agent.
5/5
TrustpilotMove to Scotland
We contacted your move a few months ago about a rental property we had seen in Scotland, they have been so supportive and helpful throughout the whole process and any advice of anything we need they have gotten back to us straight away!
We are so pleased to hear about your positive experience with us. We appreciate you sharing your kind words about our support and prompt advice. Regards, Your Move
5/5
GoogleNatalie has been amazing to deal with from our first phone call, my partner and I had been looking for a house for a couple of months and dealt with a number of estate agents who came across rude and standoffish, which didn't help with an already stressful process buying a house, however as soon as we spoke to Natalie we both felt really at ease and well looked after. Once we met her to view the house she was very welcoming and friendly and is making our experience less stressful and actually enjoyable. I couldn't reccomend Your Move in Kirkby in Ashfield enough, whenever we need something whoever answers the phone is happy to help which is very refreshing. They have also been very accommodating with viewings, even happy for us to visit multiple times to show our families etc.
Thank you so much for your lovely review. Kind regards, Your Move Kirkby in Ashfield
5/5
GoogleHaving our late Mums property on with another estate for the last 4 months with absolutely no joy, I can’t say how much we are happy to have gone to Your-Move. Natalie and Angie have been absolutely brilliant, and the whole branch are so professional. We would recommend them to anyone. Theresa and Siobhan.
Hello Theresa & Siobhan - What a Lovely Review, Thankyou so much, It's always a pleasure to help wherever we can especially under such sad circumstances. We appreciate your kind words. Angie & Team Kirkby
5/5
TrustpilotThe girls were brilant couldn't do…
The girls were brillant couldn't do enough to help with anything I needed help with! Chris the manager was outstanding to would highly recommend brillant from start to finish thanks again for the help and smooth sale
Hi Gail, Thank you taking the time to leave a lovely review. It has been a pleasure assisting you with your house sale and wish you all the best in your new home! YMDumfries 🙂
5/5
TrustpilotSusan at YourMove Inverness
We have always had a really pleasant experience with Susan Black from Your Move Inverness. She has done our house visits several times now and is always very friendly, kind, and takes all of our concerns seriously and communicates effectively with us and our landlord. She is quick, efficient, and great at her job!
5/5
TrustpilotThe agents were friendly & informative…
The agents were friendly & informative from being to end, giving us their expertise & advice. I would highly recommend them.
We are so happy to hear our agents were friendly and informative, providing expertise and advice. We truly appreciate your high recommendation! Regards, Your Move
5/5
TrustpilotFrom day one all the relevant…
From day one all the relevant information given was explained in a professional manner which made me comfortable with the process. We have been promptly kept up to date with any information needed and I hope this continues throughout this process.
We are so pleased to hear that our professional approach made you comfortable. We appreciate your kind words and look forward to continuing to keep you informed. Regards, Your Move
5/5
TrustpilotYour Move, Belper
We recently sold our house through Your Move, Belper, and would never use any other estate agent, now that we know the quality of their support and extent of their professionalism. The sale was complex and at times looked as if it might founder, and we were grateful for the consistently reliable, patient and wise insights and expertise of both David and Stephen, who managed to see the bigger picture at all times. How lovely to be able to whole-heartedly recommend such excellent practice!
1/5
TrustpilotAbsolutely appalling how they handle…
Absolutely appalling how they handle tenants, when i moved in the apartment was dusty and unkempt, they take age to respond to service requests, wont help the tenant in case of emergencies, and their units in Edgbaston have rats. Reported this for 5 months in a row until I left the apartment. They then proceed to take part of your deposit so they can apparently clean the house for the next tenant, rent with them at your own peril.
2/5
TrustpilotClueless no communication . POOR SERVICE
Viewed with clueless agent could not even take details . Made offer told they would come straight back 10 days later no communication ,and they have ni idea what is happening . I guess they are showing flat hopping for a higher offer or they just leave flats on right move for an advert
Hi Mark, sorry to hear of your experience. I've sent you a request for information. It would be great if you could let me know which branch this review refers to so we can feedback to them. Many thanks
5/5
TrustpilotProfessional and honest.
The staff were professional and kept us informed throughout our journey. They provided advice in a sensitive but honest manner.
We're so happy our team provided clear and sensitive guidance throughout your journey. We appreciate you sharing your positive experience! Regards, Your Move
5/5
TrustpilotMy your move experience
Throughout my time renting out my property and latterly selling it. Your move Montrose have kept me informed of all issues,and have been most helpful sorting out any problems along the way with their team of tradesmen and professionals.
We truly appreciate your kind words! We're so pleased we could keep you informed and assist with any issues during your rental and sale. Thank you for your positive feedback. Regards, Your Move
5/5
TrustpilotEfficient and gracious service
During my stay as a tenant under YourMove, I have been blessed with a very strong and amicable relationship. With the finest customer service that always allows me to sort out issues at my own pace.
Thank you so much for your kind review! We’re delighted to hear that you enjoyed such a positive experience during your tenancy with us. Thank you again for your recommendation and for choosing Your Move Inverness. We wish you all the very best for the future! - Your Move Inverness
5/5
TrustpilotExcellent local estate agency …
We explored the services provided by many local estate agents and at the outset Your Move, Dundee appeared to be an estate agency that wanted to get the best price for us, rather than a quick sale.
Thank you for your lovely review and recommendation. It was a pleasure helping you sell your home, and we wish you all the best for the future! 🙂Team Your Move Dundee
5/5
TrustpilotHighly recommend
Late review, but would highly recommend Your Move - they were excellent throughout my house purchase, especially Emma and Rob, keeping me informed and chasing all parties through to completion.
5/5
GoogleINCREDIBLE SERVICE FROM START TO FINISH. After a somewhat typical house purchase to begin with this soon turned into quite a complex case when it was going through legals. Your Move were fantastic at keeping us moving and keeping all parties updated along the way. I honestly don't think the sale would have completed without the excellent service and professionalism of the team. Thanks Natalie and the rest of the Your Move team at kirkby!!!
Thank you so much for your lovely review!
5/5
GoogleNatalie and her team did an amazing job for my mum, making a stressful time more manageable. Thank you so much for your support and assistance!!
Hello Heather Thankyou so much for your kind words & review, We genuinely hope your Mum settles into her new home. It was a pleasure to help. Kindest Regards Angie-Branch Manager
5/5
TrustpilotSold my house with Your Move
We recently sold our house through Your Move and were very pleased with the service we received throughout the process.
We are so pleased to hear about your positive experience selling your home through us. It's wonderful to know that our team's efforts in generating interest and providing honest communication were appreciated. We are especially proud to hear about the excellent service you received from our colleague, whose professionalism and enthusiasm clearly made a significant difference. Your kind words truly motivate us, and we are delighted that we could make the selling process less stressful for you. Thank you for recommending us and for acknowledging our hard work. Regards, Your Move
5/5
GoogleNatalie, helped us through the whole process. She was very kind and was always just a phone call away when we needed her
Thankyou for your lovely review Sam, we are so pleased you've had a great experience with Natalie. Thankyou, Angie & Team Kirkby
5/5
TrustpilotI had an amazing experience and I need…
I had an amazing experience and I need to thank everyone for the great experience and customer service
We're so glad to hear you had an amazing experience and appreciate your kind words about our service. Thank you for your wonderful feedback! Regards, Your Move
1/5
GoogleAvoid this company if you are letting a property. Our property has been with them since March 2021, it's now July and despite the property being let, we have received no rental income from Your Move whatsoever. There is no reason for the delay and they have the money in their account. I have found their level of customer service inadequate and their response to requests completely incompetent. Completely unprofessional. Do your research before appointing a letting agent. I wouldn't wish the experience I've had with Your Move on anyone.NegativeResponsiveness, Quality, Professionalism, Value
Hi Karen, we are very sorry that you have not been satisfied with the level of customer service you have received. We pride ourselves on giving excellent customer service from this branch. Should you wish to give us a call on 01623 720072 we will happily discuss your concerns in further details. Kind regards, Your Move Kirkby-in-Ashfield
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
