Trusted Agent profile · Ashfield
★★★★★
328 reviews across 2 platforms
82 Station Street, Kirkby-In-Ashfield, Nottingham, NG17 7AP, NG17 7AP
Your Move's office in Ashfield, at 82 Station Street, is rated 4.4 out of 5 across 328 reviews on two platforms, including 163 Google reviews rated 4.5.
Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional and Understanding
Sam was professional and patient and forgiving throughout. It was a long process which she handled effortlessly and we are very grateful to her.
We appreciate you sharing your experience. We're happy to hear that the process was handled effortlessly. Thank you for your feedback. Regards, Your Move
5/5
TrustpilotThe agent we saw Lee was really helpful…
The agent we saw Lee was really helpful and knowledgable
Thank you for taking the time to leave us a review, we really appreciate your kind words.
5/5
TrustpilotA fantastic service from the Your Move…
A fantastic service from the Your Move team. Everyone was friendly, helpful, and always willing to answer my questions. They communicated clearly throughout and went above and beyond to ensure everything progressed smoothly. Thank you for making the process so easy. Highly recommended!
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience with our team. It's fantastic to know that our clear communication and dedication made the process easy for you. We truly appreciate your recommendation! Regards, Your Move
5/5
TrustpilotThe manager & staff were amazing
The manager & staff were amazing, nothing was too much trouble for them. I mentioned I was disappointed with the photographs taken for a previous property I had sold and manager, Steve, came out with a drone & took the splendid photos himself
We are so happy to hear about your positive experience with us, especially regarding the extra effort with the property photographs. It's wonderful to know that our team's dedication to assisting with viewings, even in your absence, made a difference. We truly appreciate your kind words and are delighted we could achieve a great result for you. Regards, Your Move
5/5
TrustpilotIt has being a great experience with…
It has being a great experience with Yourmove, the sales rep Guy made the whole process seamless and straightforward.
Morning Seun, Thanks so much for this positive review. I will pass your kind words on to Guy. Many thanks from Myles and the team.
5/5
TrustpilotMy Move was an Easy Move
Easy to contact and pleasant to do business with. Achieved plenty of footfall and kept me apprised at all times of viewings. Quick to provide feedback. Gave good advice about completing the process and remained engaged until the sale was completed.
Thank you for your wonderful review! We are so pleased to hear that you found our team easy to contact and that we kept you well-informed throughout the entire process. We appreciate your kind words about our advice and continued engagement until the sale was completed. Regards, Your Move
5/5
GoogleGood service provided by Natalie, Aidan, Keely and Abbie. Although the property was clearly valued incorrectly in the beginning, once we got to the right price, our sale process was good. The staff went out of their way to continually chase up solicitors, that were taking a disproportionate amount of time to progress their clients purchase, especially given no chain either side. Our house took a long time to sell, but mainly due to its uniqueness and size for a property in the Kirkby area and the current housing market, despite being immaculate and in a very good location. But the staff did all they could to get viewings. Despite only having relatively few viewings, Your Move actually got us an offer of the asking price from a buyer before they had even viewed! Overall we are pleased with the service, the estate agent - Natalie, and latterly Aidan, in particular. We would recommend, and given we used 3 other agents over the year it took us to sell, go as far as to say Your Move are the best estate agents in the area. Thank you all for helping manage the stress of the process and getting us the sale!!
Hi Sue Thank you so much for your kind words and positive feedback! We’re delighted to hear that you were pleased with the service and that we were able to achieve the full asking price for your unique property. It’s great to know that our team's efforts to keep you informed and move the process along made a difference. We really appreciate your recommendation, it means a lot to us. Wishing you all the best for the future! Kindest Regards Angie - Branch Manager
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish, Victoria and Lauren were so helpful and kept us up to date all the way through the process
5/5
GoogleAbbie visited our home today, all I can say is a very polite, knowledgeable person who knows her job. The honesty and advice given was tremendous and extremally helpful to my wife and I. Would recommend their services and will use when i decide to move. A very positive company and very professional approach. Ellie was excellent yesterday also, prior to the to visit great advice before the visit took place. Big thanks
Hello Simon Many thanks for your lovely words. I will let the team know. Kindest Regards Angie- Branch Manager
5/5
TrustpilotI've been with Your Move for a number of years
I've been with Your Move for a number of years now and I have had a good relationship with them whether it's sales or lettings and they have been really good at looking after my interests. In the last year I have had some challenging times and I have had to rely on Your Move members of staff to give me help and advice which has been really helpful.
5/5
TrustpilotCan highly recommend Darrell from the…
Can highly recommend Darrell from the rental department. He is a person of his word, very professiomal and always punctual. If there is any problem he is always doing his best to get everything sorted.
We're happy to hear that the lettings team met your needs. We appreciate you mentioning the professionalism and dedication to resolving issues. Thank you for your positive feedback! Regards, Your Move
5/5
GoogleWe instructed Your Move Kirkby In Ashfield, to sell our three bed detached house in August last year. The first contact was with Abigail Lewis the valuer. Abigail arrived on time and was a pleasure to do business with. She explained the whole process including their fees. She was knowledgeable and honest in her appraisal of our property. We had previously asked some other agents to value and to be very honest it was quite apparent that they were over valuing to win instructions. Whilst any homeowner wants to get the best price for their property, no-one wants to waste their time having it sat on the market for months at a time due to over inflated prices. We have seen this happen with a bungalow on our street which had been over priced by £100k, and the vendors wondered why they had no viewers in 18 months!! So be careful who you trust. With Abigails valuation at least we had regular viewings and it sold within 4 months. One of the agents who tried to over value our property even said that the Your Move valuer should be pushed under a bus for her valuation, how unprofessional and vile is that. We knew we would definitely not be using an agent like that for any kind of business. Terrible way to do business. At least Your Move were honest and accurate in their valuation. I had done my own research and Abigails appraisal was bang on. During our sale we mainly interacted with Natalie, but also spoke to Keeleyann. Both negotiators were an absolute delight to speak to. They kept us up to date with our viewers and their comments/feedback and when sold we were kept fully informed of what was happening and when. Natalie kept the pressure on the chain to ensure we completed our sale prior to the stamp duty increase. Also on the day of exchange I spoke to the agent selling the property we were purchasing and she said out of four sales that needed to exchange that day, we were the only ones that had exchanged due to the perseverance of Natalie and Keeleyann at Your Move. So all in all, I am so pleased we didn't go with any other agent especially those that over inflate their valuations to win business. I highly recommend you do your own research on property prices before choding. By going with Your Move we saved £2k in stamp duty. If we had proceeded with one of the other agents we would still be on the market.
5/5
TrustpilotWe had been looking for quite a while
We had been looking for quite a while. Never quite found the right forever home, so our home was not on the market, when I found this one. I knew immediately , it could be the one for us. It ticked all the boxes. All I had to do was get mine on the market and sold. Matt at Your move, talked sence without pushing. His advice was sound. My house sold quickly and at the asking price. We discussed our offer, and the best way to go. Matt put the offer in and it was accepted within the day. We are now moving forward, to surveys .
5/5
TrustpilotAmazing experience for our family
Me and my partner were looking for a property for months due to having our little boy. All the staff especially Sophie made this experience so smooth and ensured they kept us up to date with every move. We are now settled in our new home in time for Christmas. Can’t thank yous enough!
1/5
TrustpilotAvoid if you are a landlord or tenant!
Avoid if you are a landlord and wish to use their rental service, non existent, ignore communication, contacted 3 times without response over a 28 day period, when it comes to cancellation due to breach of contract they're impossible to get hold of. Quick enough to take your money but terrible customer service for landlord and tenant!
We’re sorry to read your review and are disappointed that you feel this way about the service provided. We responded to your initial enquiry and were in the process of gathering further information in order to provide a full response to your second email. We always aim to ensure that any information given is accurate before replying, which can occasionally take a little time. We take customer service very seriously and always try to assist both landlords and tenants as promptly as possible. If you would like to discuss this matter further, please contact the office directly and we will be happy to review it with you. Kind Regards Matt Poole Lettings Manager
3/5
TrustpilotThe price of my property was reduced…
The price of my property was reduced by Paul because I was told that this would pull in buyers. Once ‘hooked’ they are then encouraged to bid against each other. He was extremely confident that my property would achieve a higher final price.
Thank you for taking the time to leave a review. I am naturally disappointed to read that you feel let down by your experience, particularly as I know how important this move is to you. It would have been nice to have had the opportunity to discuss your concerns directly so that we could better understand your perspective and hopefully address them. As discussed throughout the marketing process, your property had previously been marketed with another agent for a considerable period of time without generating any meaningful interest or securing a buyer. Our recommendation was therefore to reposition the property in order to attract fresh interest and maximise the number of prospective purchasers viewing the property. You are correct that I explained the principle of pricing competitively from the outset. This is a strategy I have successfully used for many years and one that is designed to bring the market to the property, rather than chasing the market down through a series of future price reductions. Whilst this approach often generates multiple offers and, in most cases (including your property), sales ABOVE the asking price, no estate agent can ever guarantee a final sale price. Ultimately, the value of any property is determined by what the market is prepared to pay at a given point in time. Whilst there were only three viewings, one of those viewings resulted in an offer which was subsequently accepted. Throughout the process, all advice was provided based on our experience and knowledge of the local market, but every decision regarding pricing and the acceptance of offers remained entirely yours. In relation to our fee, this was fully discussed and agreed prior to instruction. We have remained committed throughout the transaction and continue to work hard on your behalf to progress the sale. Whilst I appreciate that the agreed sale price may not have met your expectations, it is important to note that the sale has only recently been agreed and remains subject to contract. Our focus is now on working closely with all parties involved to ensure the transaction progresses smoothly and reaches a successful exchange and completion. Thank you for your feedback and for giving us the opportunity to market your property. We remain fully committed to supporting you throughout the remainder of the transaction and wish you every success with your onward plans.
5/5
GoogleSam was fantastic to deal with and helped me secure my home quickly and easily. I’m so grateful for her help!
Hi Savannah, Thank you for your lovely feedback. It's great news that Sam has been fantastic to deal with! We strive so hard to provide excellent customer service. Kind regards, Angie - Branch Manager
5/5
GoogleAbsolutely amazing service. Our case was handled by Nat, who was brilliant the whole way through. Though there were many ups and downs in the process, the service we received from Your Move was only ups. Thank you so much for all your help, and for making this process as smooth as it could have been. We are so happy to finally be in our first home! 😁
Hi Emily Thankyou so much for your lovely Review, We all work really hard to make the process as smooth as possible for all our customers. Best Wishes For The Future. Angie & the Team Your Move
5/5
TrustpilotOutstanding Service from Start to Finish
I had an excellent experience with Your Move throughout my recent house purchase. The team was proactive, professional, and consistently prompt in responding to queries and progressing the transaction. Their communication was clear, and they worked diligently to ensure everything proceeded smoothly from start to finish. I am grateful for their support and would not hesitate to recommend Your Move to anyone looking for a reliable and efficient estate agent.
5/5
TrustpilotMove to Scotland
We contacted your move a few months ago about a rental property we had seen in Scotland, they have been so supportive and helpful throughout the whole process and any advice of anything we need they have gotten back to us straight away!
We are so pleased to hear about your positive experience with us. We appreciate you sharing your kind words about our support and prompt advice. Regards, Your Move
5/5
GoogleNatalie has been amazing to deal with from our first phone call, my partner and I had been looking for a house for a couple of months and dealt with a number of estate agents who came across rude and standoffish, which didn't help with an already stressful process buying a house, however as soon as we spoke to Natalie we both felt really at ease and well looked after. Once we met her to view the house she was very welcoming and friendly and is making our experience less stressful and actually enjoyable. I couldn't reccomend Your Move in Kirkby in Ashfield enough, whenever we need something whoever answers the phone is happy to help which is very refreshing. They have also been very accommodating with viewings, even happy for us to visit multiple times to show our families etc.
Thank you so much for your lovely review. Kind regards, Your Move Kirkby in Ashfield
4/5
TrustpilotAs a buyer
As a buyer, the service I received so far has been very good. Questions have been answered to my satisfaction. Assistance with finding a surveyor was very helpful. Overall, whichever member of staff took my call, they were able to provide a satisfactory response to my enquiry. I'm looking forward to a smooth completion.
5/5
TrustpilotThe girls were brilant couldn't do…
The girls were brillant couldn't do enough to help with anything I needed help with! Chris the manager was outstanding to would highly recommend brillant from start to finish thanks again for the help and smooth sale
Hi Gail, Thank you taking the time to leave a lovely review. It has been a pleasure assisting you with your house sale and wish you all the best in your new home! YMDumfries 🙂
5/5
TrustpilotFrom day one all the relevant…
From day one all the relevant information given was explained in a professional manner which made me comfortable with the process. We have been promptly kept up to date with any information needed and I hope this continues throughout this process.
We are so pleased to hear that our professional approach made you comfortable. We appreciate your kind words and look forward to continuing to keep you informed. Regards, Your Move
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's Ashfield office has 328 reviews across two platforms: 163 on Google, 165 on Trustpilot (across the whole business).
Your Move Kirkby-in-Ashfield is rated 4.4 out of 5 across all 328 reviews, and 4.5 out of 5 on Google from 163 reviews.
Your Move Kirkby-in-Ashfield, 82 Station Street, Kirkby-In-Ashfield, Nottingham, NG17 7AP, NG17 7AP.
