Trusted Agent profile · Ashfield
★★★★★
883 reviews across 2 platforms
47 Forest Street, Sutton-In-Ashfield, NG17 1DA, NG17 1DA
Bairstow Eves's office in Ashfield, at 47 Forest Street, is rated 3.4 out of 5 across 883 reviews on two platforms, including 275 Google reviews rated 4.9.
Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
5/5
TrustpilotPenelope was brilliant at what she…
Penelope was brilliant at what she does....kept us in the loop at all times - smoothed over the process - kept all parties informed and made sure everything went according to plan and as it should be. Excellent. As an investor working with many agents....if only they could all be like Penelope.
5/5
TrustpilotBairstow eves Billericay
1/5
TrustpilotDO NOT USE! Awful service!
Terrible company and horrendous service. Hard to sell a house when the agent doesn't pitch up for viewings, has fake customers who don't pitch up for viewings either, doesn't return calls, terrible photos and asks for our own photos, bad write up, don't update the sales video with the new photos post makeovers, refuses to release the seller from a contract despite repeated requests due to terrible service and wants payment for doing nothing useful! Release MR Portman immediately so a proper agent can sell the house!
1/5
TrustpilotBeeston Branch:
Beeston Branch:A terrible experience with this agent. My friend listed her property with them under a twelve week contract which they later said was 16 weeks as they want her to give another four weeks notice after the twelve period. On top of this they got the property information and dimensions wrong on the listing; adding a downstairs toilet that didn't exist! They confuse viewings and bookings, hence turning people down who want to view the property. She is at the end of her tether trying to get out of this contract. Don't use this agent. They are incompetent, lack any communication skills and behave like rogues when you try to leave.
1/5
TrustpilotSouthgate Branch
Southgate Branch, if I could give zero stars I would. They did not even send anyone round to the house when a viewer was coming. I had to show them round. Sometimes they told the client they would meet outside our house at the agreed time but would not show up. I use to see people wandering up and down the street and had to go out and ask them in. We were even told off for turning up at the office to speak with them being told we should have booked an appointment. Hopeless!!
1/5
TrustpilotStratford Branch have been useless
Stratford Branch have been useless, very charming agent valued the property and got me signed up and then it all went south from there. It took them almost 2 weeks to list the property, incl. put the board up on the wrong house. After just one week and 2 viewings they tried to bully me into reducing the price - I was extremely offended by the language they used and had to complain. Since then radio silence - no wonder house prices are falling. Going to rent with Openrent or sell it later with Strike for free - at least if I have to discount the house it costs me nothing to sell it. This is my first experience of high street agents for a long time and hopefully my last ever.
5/5
TrustpilotGreat staff
Just wanted to say a big thank you 👏to the guys at the Sutton in Ashfield branch especially Laura and Michelle for putting up with me and helping me through my journey, you have all been very helpful and kept me updated regularly. Would highly recommend these guys.
1/5
TrustpilotReally bad
I have rented a property with Bairstow Eves and I have stayed there for nearly 3 years. When I left not only that it took them more than 2 months to release the deposit but they have retained half of the initial deposit for some things that was damaged before I have rented the property. I know that the new tenant has moved in next day after we moved out and the new tenant has clean the garden for which Bairstow eves have retain 120£ from my deposit. The garden was left in the same state that we have taken. I am not saying that it took them 4 months to repair a main door that I couldn’t lock and I had to sleep at night with the door unlocked with a 4 years old child. I have also repainted all the house and repaired the garage and front door on my expense while I have lived there. When I have asked about the invoices for the money that they will retain for what they are saying that has been repaired they find different excuses not to provide them. So be careful when you renting with them as you won’t get the deposit back.
5/5
TrustpilotAmazing team at the tamworth branch
Amazing team at the tamworth branch, I could not fault them, from the minute we looked around the house until the minute we picked the key's up and if you need a mortgage, countrywide mortgages within the branch is definitely the one to use suki is amazing and continued to support after we got out key's. Thank you
5/5
GoogleHad Laura as my main agent but dealt with a few others as well, all were fantastic and so helpful did everything to try help me where they could would recommend.
Thank you Josh for your recommendation and wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe are very happy with professional agents in Bairstow eves in Sutton in Ashfield. Amelia Blecher ,Alix Millington and Sian Burrows.They are helpful,always polite and positive.Was pleased to work with all . Thank you so mush! Ivan Kostov and Stanka Lambova
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleThese guys have been great, registered my details with them as looking for a new home. Lisa McNeil is on the case, is aware of what I'm looking for an will call me as soon as they get one they think will be suitable. Thank you so much for the effort you put in trying to help me find my forever home.PositiveResponsiveness, Professionalism
Thank you for your outstanding comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent Property Rental Services
I've let my property with Bairstow Eves Sutton in Ashfield for several years now and wouldn'tgo anywhereelse. The whole experience from advertising the property to the lease renewal has been stress free. I don't have to remember anything, everything is taken care of by the agent. They keep me fully updated on all aspects of the rental. The staff are friendly and experienced all contributing to a happy landlord and tenant.
1/5
TrustpilotHi this is my experience with Baristow Eves
Hi, I have horrible experience with this agent. I live from 12 years in 55 Gloucester Road. All this time I looked after property, painted walls, doors and everything need fixing. Wend I moved in to property was full of bed bugs dirty carpet, I have to get aut toilet seat, bat tube cracked, toilet crack, tails in kitchen floor broken, garden was like in jungle and full off garbage. After I clean everything, the agent is coming to do property inspections, they even not inspected property bifor I moved in. In all this years the same agent is coming to check property and he always says:( I wish all properties to be like this. In all this years I ask to change the carpet in 2 rooms and change 2beds. This was all wat I ask. But every year after check property they send maintenance to do same bit in, like change sockets, bulbs, silicone even they don’t need to change. In 1year they send electricians to change lamps in bathroom, after 1week his son is coming to change again and wat his father change a wick bifor hi throw away. This is watt they do. If I call them, they never respond. Now they send maintenance to change fences in garden. Wend i ask them what they change, i can’t even see what they do, they start to scream and say they was doing to me a lot of favour. I call the agency but they don’t care. Finally aware contact end it in 5 may. But in February we signed new contract. After incident with maintenance, agent is coming to check property and start to see wi don’t pay to much rent for this property. And after call to my husband and tell him the landlord wants to increase rent with 500£ . We refuse that and agree to live house. In the end we pay everything in date and wait for deposit. 🙈🙈🙈🙈 this is nightmare for me, after they check and find things like they have to change a door, and lot of rubbish. I have to give them 50£ . All this guys in walthamstow agency are the same. I ask to speak with landlord. This is impossible for them. This is my experience with this agency. Be aware with them. Even you landlord or tenant. Thy will charge both.
5/5
GoogleWe had the pleasure of having Amelia as our agent, Amelia really made things so much easier for us, our house is going to be the perfect family home. After being messed around by 2 other companies Bairstow Eves was amazing! Thank you!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleLovely staff and quick, efficient service. As a tenant in this particular transaction and treated with respect and courtesy. Any issues resolved in good time and never a problem. If you're looking for a new house to rent and not sure which agent to enquire with, look no further than Bairstow Eves in Sutton!PositiveQuality, Professionalism
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe've had a great experience with our advisor Alix. We have been kept up to date at all times and the communication was really great. We would highly recommend.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
Trustpilot'I was totally satisfied with Bairstow…
'I was totally satisfied with Bairstow Eves during the sale of my house.They kept in touch with me and communicated throughout the whole process. Their explanations were clear. Each member of the staff that I had dealings with were friendly and personable and they helped to make everything easy from beginning to end. In particular, they were extremely quick to put my house on the market and worked very quickly to arrange the initial viewings. Their emails were friendly and not too formal.
5/5
TrustpilotFrinton on sea branch
Frinton on sea branch, Jodie went above and beyond the call of duty to ensure that this House sale went ahead. With problem after problem mounting against the sale she was the glue that held the whole deal together. I'll be eternally grateful to her. What an asset to your company. A+ Mr T Drake
5/5
GoogleBairstow Eves Sutton-In-Ashfield have been amazing with the whole experience of purchasing my house. It has been hassle free from start to finish! Michelle, in sales, has been a breath of fresh air. They all have been truthful, reliable and made me feel so at ease throughout. I would highly recommend this professional company.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotSly, money grabbers
My experience was a short one with Barstow (Sutton branch) when I simply asked to view a property. Confirmed I have my own AIP and without asking she goes on to try and sell me their services. I didn't agree to any financial consultation but they set one up anyway. I said I didn't need it and wasn't able to view the property without one. The fact they don't even ask and just set it up is so sly. Wouldn't recommend for anyone let alone a first time buyer.
5/5
TrustpilotBairstow Eves Bow-
Karl was our estate agent and I can't explain how helpful and great he was. He stuck with us to find the right property, even though this took a while and eventually helped us find out dream first little flat together (my partner and I) which we have now very happily been in for nearly a year.
1/5
TrustpilotWe had a very disappointing experience with Walthamstow Bairstoweves
We had a very disappointing experience with Bairstow Eves in Walthamstow.
5/5
GoogleFantastic service! Helpful and informative. Alix guided us through step by step very well and responded quickly to all emails making the while process as easy as possible!
Hi Emily, thank you for your kind words! We're thrilled to hear that Alix provided you with fantastic service and made the process easy for you. Kind regards, Lucy, Customer Relations.
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