Trusted Agent profile · Ashfield
★★★★★
921 reviews across 2 platforms
47 Forest Street, Sutton-In-Ashfield, NG17 1DA, NG17 1DA
Bairstow Eves's office in Ashfield, at 47 Forest Street, is rated 3.5 out of 5 across 921 reviews on two platforms, including 314 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Bairstow Eves Sutton-In-Ashfield Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashfield.
Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
5/5
GoogleWe had the pleasure of having Amelia as our agent, Amelia really made things so much easier for us, our house is going to be the perfect family home. After being messed around by 2 other companies Bairstow Eves was amazing! Thank you!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleLovely staff and quick, efficient service. As a tenant in this particular transaction and treated with respect and courtesy. Any issues resolved in good time and never a problem. If you're looking for a new house to rent and not sure which agent to enquire with, look no further than Bairstow Eves in Sutton!PositiveQuality, Professionalism
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe've had a great experience with our advisor Alix. We have been kept up to date at all times and the communication was really great. We would highly recommend.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
Trustpilot'I was totally satisfied with Bairstow…
'I was totally satisfied with Bairstow Eves during the sale of my house.They kept in touch with me and communicated throughout the whole process. Their explanations were clear. Each member of the staff that I had dealings with were friendly and personable and they helped to make everything easy from beginning to end. In particular, they were extremely quick to put my house on the market and worked very quickly to arrange the initial viewings. Their emails were friendly and not too formal.
5/5
TrustpilotFrinton on sea branch
Frinton on sea branch, Jodie went above and beyond the call of duty to ensure that this House sale went ahead. With problem after problem mounting against the sale she was the glue that held the whole deal together. I'll be eternally grateful to her. What an asset to your company. A+ Mr T Drake
5/5
GoogleBairstow Eves Sutton-In-Ashfield have been amazing with the whole experience of purchasing my house. It has been hassle free from start to finish! Michelle, in sales, has been a breath of fresh air. They all have been truthful, reliable and made me feel so at ease throughout. I would highly recommend this professional company.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotBairstow Eves Bow-
Karl was our estate agent and I can't explain how helpful and great he was. He stuck with us to find the right property, even though this took a while and eventually helped us find out dream first little flat together (my partner and I) which we have now very happily been in for nearly a year.
1/5
TrustpilotSly, money grabbers
My experience was a short one with Barstow (Sutton branch) when I simply asked to view a property. Confirmed I have my own AIP and without asking she goes on to try and sell me their services. I didn't agree to any financial consultation but they set one up anyway. I said I didn't need it and wasn't able to view the property without one. The fact they don't even ask and just set it up is so sly. Wouldn't recommend for anyone let alone a first time buyer.
1/5
TrustpilotWe had a very disappointing experience with Walthamstow Bairstoweves
We had a very disappointing experience with Bairstow Eves in Walthamstow.
5/5
GoogleFantastic service! Helpful and informative. Alix guided us through step by step very well and responded quickly to all emails making the while process as easy as possible!
Hi Emily, thank you for your kind words! We're thrilled to hear that Alix provided you with fantastic service and made the process easy for you. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI am so grateful to Shanna for her enthusiastic help
I sincerely thank Shanna Seaton for her help.She took her time to help me when I needed it most, genuinely resolving my problems and attentively listened to my needs.
1/5
TrustpilotIf I could leave zero I would
If I could leave zero I would! We recently moved into a rental properrenting threw these cowboys! We've had nothing but problems, first no gas safety checks were conducted, major leak happened from bathroom to the kitchen leaving us with no power, could we get hold of anyone? No! We are left with major damage to our belongings and currently looking for somewhere else to move to! I also feel fro the landlord are they aware that this property is managed by such con artists!
5/5
GoogleWithin 3 days of someone coming out from bairstowe eves to do a market aprrisal on my house I had around 30 viewings booked in and had 3 offers made one which I accepted, they have been very helpful and professional and I couldnt of asked for a better service, would definitely use them again in the future
Thank you for the fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotContract Should Be Illegal
I could write an essay on how bad this company is. Essentially once you sign the contract, you have 14 days under law to cancel, but after that period you have to give them their money. They were badgering me to get my flat on sale for a holiday period, and then they missed the holiday period with their sales event to get it online. Said it would have taken x3 weeks to take the photos and get it online. So I said give me back the keys, as I want to do some extra bits (new hob, lights, breakfast bar). Then I went to purple Bricks who had it online in 2 days, and told Bairstow Eves "I don't care if I have to pay you, I want nothing more to do with you". And complained. So their internal complaints service decided that it was my fault it wasn't online in time because I was holding it up by doing extra work. Even though I had the emails proving the opposite. So then I went to the Ombudsman just to waste more time, and asked them a simple question "When does the contract end?" To which they replied "We can't tell you because we're not legally trained". Then they sent me the code of conduct that the Ombudsman writes which is the legal framework that estate agents write their contracts against. And Bairstow Eves sent an illegible page in response, and said if I signed it I should understand it. So if they (all parties) can't answer a simple question like that, how are members of the public meant to have a full understanding of it? Especially when it mentions duration of the contract is in section 3 (of the estate agent's contract) - then you look for it and it goes: section 1,2,4,5,6,7,8.The bottom line is - they get your signature, and then they can go golfing or whatever else they get up to, and they're legally entitled under British law to their money once you sell with another agent, or find a buyer.* And everything else that's meant to represent consumer rights is a farce. *In terms of finding the buyer: they say they've always got people on the books even before it goes online. That even when another agent finds a buyer, it was them. That they might have told a spouse or sibling who informed your buyer. That if you find a buyer yourself and don't use another agent for two years, there's no way of proving it was you that found them, but the marketing period is indefinite. Even if the contract states the marketing period is for 5 months or so, it will still state it's indefinite at the same time, and they state that from the moment you've signed they've already got interested parties. Etc, etc.
1/5
TrustpilotBairstow eves lettings Romford
Bairstow eves lettings Romford - never do any business with them. They have been charging huge fees from landlords and never return call or email. We have also complained to Customer care team 4 weeks back and there has been no progress in our complaint. The have charged us for annual renewal fee that was not included in the contract and inspite of multiple calls and emails we havent been refunded (all proof emailed to the team multiple times). None of the staff members are professional and inspite of multiple emails and calls we get informed that their manager will call us and they dont know anything about the matter.
5/5
GoogleWe use Bairstow Eves letting team to manage our properties. We have always found them professional and approachable and they deal with everything promptly. We have had experience with a different Leading agent in the area and found them to fall very short of the mark. Would highly recommend Bairstow Eves.
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotStratford office - excellent service
Excellent service from the Stratford office, especially Katrina and Ian. The team are friendly, professional and communicative and they know the area well - I highly recommend them for anyone looking to buy, sell or let in E15.
5/5
GoogleBrilliant service from all the staff sales and letting, thank you all from hrs maintained limited
Many thanks for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI needed to remortgage my house Laura sorted an appointment out for me she was very pleasant and did a great job thank you.and thank you to the mortgage advisor he was great too very nice chap👍 …
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotBairstow eves Bow branch etc
Bairstow eves Bow branch etc. Called me back but because I was unable to secure the rented property within 6 days Failed to email me the property information that I requested. Failed to reply to my Whatsapp messages for a whole 4 days and have refused to explain why the property /properties is still advertised on EVERY search engine. Failed to explain why its being let at a different price and have blocked me from whatsapp. Just had an incoming call but they hung up before I could even pick up the phone that is sitting right next to me. Absolutely disgusting behaviour from Alan Harvey at Bairstow eves. Zero customer service skills
1/5
TrustpilotThe agents are nice
The agents are nice, but unfortunately they are capable of lowering the property's price. Despite assurances that the price is final, you shouldn't trust them. I do not recommend.
1/5
TrustpilotNo care
They don’t care about the state of the properties they rent out . They just want to get paid , keep the owner of the house happy . No rights for tenants , even if you have 6 kids they will serve you a section 21 after living in rubbish conditions and asking for it to be sorted . Minus 5 stars
5/5
GoogleBairstow Eves have been a great help in a smooth process of a purchase of a property, Laura in Sutton in Ashfield branch has been fantastic, constantly at hand to help and advise were needs be.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleI must say I had a laugh with both Dan who handled most of my sale and Lisa who helped as well… Both helped when needed to a final resolution… and not forgetting everyone else who helped from valuation through to conclusion… I enjoyed my experience with them..
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
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Tell us what you need and we'll put you in touch. Bairstow Eves Sutton-In-Ashfield Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashfield.
