Trusted Agent profile · Ashfield
★★★★★
922 reviews across 2 platforms
47 Forest Street, Sutton-In-Ashfield, NG17 1DA, NG17 1DA
Bairstow Eves's office in Ashfield, at 47 Forest Street, is rated 3.5 out of 5 across 922 reviews on two platforms, including 314 Google reviews rated 4.9.
Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
5/5
GoogleExcellent support in selling my house. Regular contact with me offering information and advice. Always there to answer questions politely and efficiently. Nothing is too much trouble for them. 100% recommended
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUSELESS SALES TEAM! So rude!
I enquired about seeing a house, and was met with utter incompetence by Abigail Coombs, the sales assistant, and her equally as useless male manager - who’s name I can’t remember. When I called to ask to view a house, I was put onto her manager, despite saying I didn’t need to speak to her manager, because it was out of my ideal spend. Just because I don’t want to spend over X amount, it doesn’t mean I can’t. However, I understand perhaps they didn’t want their time wasted. I then had to have this same conversation with her manager, some absolute shmuck, who asked me very pointed questions, his tone was appalling, to “check” I was eligible. Ie: Despite saying I have my AIP, I was asked how much deposit I’m putting down - why does that matter? Anyway, I was then promised a call back from Abigail and a house viewing confirmation, as soon as she was off the phone. Well, it’s been a 24hr phone call, and despite emailing last night, no one has come back to me. When someone I know, called her last night, she asked them to “make it quick” because she had to go home. What kind of agency is this?! They’re a JOKE.
5/5
Trustpilottheir service was very professional and…
their service was very professional and fast regardless of the current covid 19 situation, i was able to view and have all documentation for my new apartment done in less than 13 days. really satisfied.all thanks to Alice. I
5/5
GoogleCan’t say enough good things about Bairstow Eves, Sutton in Ashfield. We bought our property through them and Lisa ensured it was a smooth process from start to finish. Very responsive to emails, happy to chase up the chain right from the very bottom-and kept us informed throughout. Would recommend.PositiveProfessionalism
Thank you for the wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotWell Done to Jamal for a hitch-free move in
Recently moved into a property. Jamal from Bairstoweves Purley way Branch made the whole process easy and hitch free. Well done to him
1/5
TrustpilotDisgusting Customer Service
Disgusting Customer Service! Left without heating for 18 days, and no hot water for 3 - we had to raise a complaint to actually get any help and we were told 'this was handled in a well timed manner'. Four days in a row we were stood up by the engineer after being told they would turn up. 3/4 of the month without the basic necessities and not a single sincere apology. No one is taking responsibility for the terrible service.
1/5
TrustpilotDisgusted - no heat or hot water for 3 wks!
Disgusted how they can brush off my daughter, who has been a perfect tenant of them for years and tell her waiting 3 weeks for hot-water during a UK winter, that her issue was dealt with in a timely manner! is just atrocious. Every tenant has a right to hot water and be at a minimum apologised to if it is not supplied. After reading and see the appalling score they have on here I cannot say I am surprised. My daughter who is a shy, polite hard worker, wrote a email of complaint but rather than responding and addressing her issues, and looking into why it took so long to address them, apologise for how uncomfortable and distressing it was for her to be freezing in her home while not being able to even bathe in her own home, to me in unbelievable. I can see they haven't even bothered to respond to anyone's issues on this site either which just confirms that customer service is not any priority for them.I have advised her to contact their ombudsman 'The property Ombudsman' (TPO) which you can google and will help her to do so. But I suggest all the other reviewers who have had issues do they same so the company have to be accountable for not providing the services they are paid for.
5/5
GoogleAbsolutely outstanding service , nothing too much trouble . Laura should get a pay raise . Thank you for such a wonderful experience, rare I assume when buying a property.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI would like to sincerely thanks Dee…
I would like to sincerely thanks Dee for her effort to help me finding a house in the past few weeks. She is very nice and helpful. Thank you!
5/5
GoogleI had the pleasure of dealing with Amelia when looking for a rental property, she made the whole experience feel relaxed and easy. Thank you
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
4/5
TrustpilotDo not use conveyancing services
The guys in the Sutton in Ashfield branch are great However, PLEASE PLEASE PLEASE do yourselves a favour and DO NOT use their Countrywide Conveyancing Services - the reviews on here are all versions of my experience. I have never been driven to write a review on any company before, and I'm annoyed that I didn't see the reviews earlier. If you haven't engaged CCS yet then dont, find a small dog, a child or a nearby tree to do it instead. It would be quicker, and less hassle, to start studying for your legal qualifications in a language that you dont speak, and becoming a conveyancer yourself. Bairstow Eves spend more time chasing them up than anything else, even my buyers solicitors are asking what is happening. The only way I am finding out that I need to do something is by Bairstow Eves ringing the buyers lawyer up and asking them what they’ve asked my lawyers about. Today I’ve answered 2 queries directly to the buyers lawyer, via Bairstow Eves, that they sent to CCS that I haven’t even received yet. Accepted offer on house in June 2021, it is now almost December 2021 and no sign of it going through, with barely any communication. Only me and the person buying from me in the chain. Taking 2+ weeks to turn around simple questions from buyers solicitors. Works via a dashboard system, until they decide to send an email with no warning, which goes into my junk folder, only realising a week later when I send message asking for an update. If I could find a way of not paying them, I would. I genuinely believe it would have gone through quicker doing it myself.
1/5
TrustpilotStratford branch worst experience ever
We bought a house in Stratford and I’ve never seen such a level of unprofessionalism. It’s unbelievable how they can get their fee or make a living after not having been useful even once throughout the process. Ellie and Ian cancelled appointments, were unable to answer simple questions about the property, were irresponsive both via email and phone calls and on top of that they were condescending and rude. We had no chain on any side and took 5 months to close the deal mostly because of them, they delayed the process by cancelling appointments to revisit the house, didn’t open a lock to the roof before the survey was done and had to spend more money to have that area checked afterwards and in the end they left the house deliberately uncleaned with loads of rubbish and items we wanted removed as per the signed contact and no one takes ownership of any mistake done and have lame excuses to avoid doing their job and be useful in any way. I would stay away from this agency or you’ll lose money and time and will get very frustrated.
1/5
TrustpilotStratford Branch
Avoid at all cost, or it will cost you.Terrible experience from the beginning to the end. They weren't able to help a single time. Cancelled appointments with the worst excuses possible. They were unable to open a padlock for months. Hide information on purpose, like a shed full of broken pottery hidden behind a sign of "danger", that they didn't allow to touch or look at. I only was able to see it after the completion, because they cancelled the appointment to double check before that, and if I wanted another appointment I had to pay extra thousands of pounds for delaying the process, it's outrageous!They wash their hands at every step. It's unbelievable how bad they are. Not a single member of the company took ownership even once. This has been months of process, and not even by chance they got it right.It's almost funny how even in the last step, giving the keys, they lost a piece of paper saying what was each key doing. They had one job! and they weren't able to do even that.Now I have to spend extra money to clean the mess with stuff left everywhere, after spending extra thousands of pounds thanks to missed dates with the stamp duty holiday.
1/5
TrustpilotHow this company can quote 'we aim to provide the highest levels of customer service' is embarrassing
I am currently on day 18 without a fridge freezer and the service I have received has been appalling. I quote from the team lead in property management when escalating the concern 'Why don't you purchase long life milk'... Every communication liaised has been from us contacting them - not once have they offered information; their customer service is unsatisfactory to say the least as well as their attitude. I am yet to come across a member of the team that knows what is going on or has even the slightest bit of professionalism - they just don't care.Finally, it would be nice for Bairstoweves to answer their phone when I am attempting to make a formal complaint via their Customer Care Team - sums up the company!
1/5
TrustpilotCannock branch - totally useless
Cannock branch.A terrible experience from start to finish. Jack Brindley who was supposedly handling my purchase was rude, inept and evasive. From “forgetting” to inform my solicitors that my vendors solicitors had changed, to filing important paperwork that should have been forwarded to the vendors solicitors - the list is endless. Kerry Battersby the branch manager was just as useless ..calling me to say she had solved the problem and found the missing paperwork was unbelievable - she had solved the problem her branch had created! Even when I went to pick up the keys (after being informed by my solicitors the funds had cleared and I could pick up the keys - Ms. Battersby shouted across the office ‘oh they always say that even if they aren’t ready” ..only to find out once a member of her staff called to check - indeed the funds had cleared! From avoiding calls, lack of any communication, on top of the terrible errors which delayed my purchase by months I can honestly say their lack of any kind of customer care is astonishing. Be very careful of using this company- please avoid ..I would give zero stars if possible.
2/5
TrustpilotThe people at Bairstow are very…
The people at Bairstow are very friendly however, please AVOID buyers using their recommended solicitors (Countrywide solicitors) who are TERRIBLE. We choose our buyer based on Bairstow recommending them because they were using their recommened solicitors. We were told this would be helpful - it has not been! Our solicitors can never get hold of them despite calling multiple times a day. Has slowed our process up hugely and causing lots of stress. So disappointing. Bairstow need to rethink their partnerships.
5/5
TrustpilotBanbury Sale
We have dealt with Banbury Branch Jason. We found Jason to be professional and effiecent. Helpful when we needed answers to questions. Completion dates were as stated by Jason. No problems would recommend Jason at BairstowEves .
5/5
GoogleBairstow Eves Sutton In Ashfield are always helpful and friendly. They have found excellent tenants for my property. I'm very pleased.
Dean Handley thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSian and the rest of the team at the Sutton-in-Ashfield office have been very helpful, efficient and knowledgeable every step of the way making the whole process seamless and stress free! I would have no hesitation in recommending their services.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally happy with the process of selling our house from start to finish. Dan & Lisa have been incredibly helpful all of the way through and provide updates consistently. Would recommend them over & over again to anybody in Ashfield.
Thank you for your amazing 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotBarking branch
When starting collaboration with this agency it was an excellent, customer focused business. After paying the deposit things completely changed. We come through three weeks without heating and hot water because it wasn't an emergency case. After finishing the tenancy we are struggling to get back the deposit. Two weeks of silence. No-one is answering the phone and emails. At the office they gave me the email address and phone number of a ghost agent ant told me it is the only one who can manage my deposit.
1/5
TrustpilotMisleading ads regarding road noise
I really regret (start with the first day moved in) that buying a flat that was supposed to be noisy but quiet during the special Covid-19 lockdown period. Bairstow Eves' ads described the road of the community itself to be quiet (their wording is "a quiet residential road"), however, the real position of the flat is actually facing a busy main road (unstopping traffic from 6 am to midnight). The existing double-glazed window is not a perfect solution, and only can reduce around 10db. For the consequences of suffering from the traffic noise, I moved to my office desk to the corridor since the living room and bedroom both face to the main road, and I also developed long-running tinnitus which last for hours and causes me to seek for medical and mental health help. Regarding fixing solutions, I have tried ear plugs, noise cancelling headset, noise cancelling curtain, etc. Although the whole purchasing experience is also very daunting and could be common, however, Bairstow Eves’ misleading information on road noise on me is the most unacceptable thing.
5/5
GoogleVery good letting agency. Especially the letting team Jennifer, Alex, Amelia are always very helpful and go above and beyond to help us.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have recently had a property valued and listed with Bairstow Eves Sutton-in-Ashfield and received great service from Michelle. She has guided us through the process and answered all our questions. Really happy with everything so far. Highly recommend.
Thanks for your wonderful 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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