Bairstow Eves Sutton-In-Ashfield Sales reviews

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would. Bairstoweves is an absolute and utter disappointment to say the very least. We are students, looking for housing and now we do not have a place to live and will likely not find anywhere due to us cancelling many other viewings thinking we had a house. They pressured us for money to secure the property which they are not returning to us immediately despite initially giving the property to us. They then proceeded to tell us an hour after signing an agreement that they had already given it away. Definitely do not recommend for students especially.

Buse · 26 November 2018

★★★★★ 1/5

Trustpilot

complete incomepetence

Oh, where do I even begin with this glorious letting agency? If you're looking for a masterclass in ignoring customers, avoiding responsibility, and achieving absolutely nothing, then look no further! These guys are true professionals, professionals at not responding to emails, never answering phone calls, and generally doing less than the bare minimum. In fact, I think they’ve elevated “doing nothing” to an art form.Need something fixed? Good luck with that! Expecting a response to your tenth email or phone call? How adorable of you to think that would happen. They’ll take your money with the kind of enthusiasm you wish they showed for literally anything else, then proceed to vanish like Houdini.Recommending this agency? Only if you enjoy watching a slow-motion disaster unfold in real-time. If “complete incompetence” is your vibe, then these guys are your perfect match. Stay away, unless you want the full experience of banging your head against a wall while screaming into the void. Absolute shambles. Even one star is far too much for the customer service, or rather lack of it, they 'provide'. This is a joke! Stay away from this agency if you can. Even the complaint team (nicely called customer care team... lol) don't get the grip of what they are for.

Aga · 16 October 2024

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID Ockendon Branch

I wished i had looked on here before i used them to sell my flat. Avoid at all costs. There is a a number of lies that were told by the staff1). they told me they only offer a fixed fee, but then told my neighbour a few weeks later that they offer a percentage. Even when i asked for an explanation of this I never got a response. How can you expect someone to make an informed choice if you withhold information.2) I was told the purchaser was in a position to move quickly. I was informed by the staff that she purchaser had applied for her mortgage, then i was told they had problems with the computer system (for 3 weeks), then the rates had changed and they were arguing with the bank trying to get her the initial rates. This is complete nonsense as the rates are what they are and if you don't get the rate you want then you go else where. All in all the purchaser took 9 weeks to apply for a mortgage and when I had asked them to put the property back on the market they did not. Unfortunately as I had moved to another part of the country, i could not easily go back. Even the after sales lady for the estate agent for the property i was buying stated that Bairstow Eves did not know what they were doing, and what they were saying did not make sense. 3) I was told to pay for this package and you would get money back, which never happened. Then when i questioned this you only get it back if you use the country wide conveyancers However, this was not explained at the time, again withholding information. On top of that they charge you for pictures. They would not listen regarding the price i wanted the property to be listed at making an excuse it would get lost in the search. That is utter rubbish as i had paid for premium listing, and you can filter the results. They listed parts of the property wrong, and even though i contacted them it was never fully fixed. They are the reason estate agents are hated, and if i found my dream property and it was listed with bairstow eves i would leave it.

Gillian · 6 August 2018

★★★★★ 5/5

Google

Thought my house would be difficult to sell going onto the market late September and following a interest rate rise. They got me twelve viewing in three weeks , one which resulted in a decent offer. If that wasn’t good enough they found me a perfect house to purchase. Big thumbs up to Laura, Lisa, Corey and Dan, totally professional people from start to finish .

Gingermonkey · 26 October 2023

★★★★★ 5/5

Trustpilot

Excellent support and communication, Thank you

Claire is an excellent case manager and was able to chase my transaction with multiple other parties and I credit her with my completion date being two or more weeks sooner than it would have been without her.The whole team are really helpful and professional. Thank you to all of you. I didn't realise how important the team would be after the offer was accepted, but I'm so glad I chose you.

Ellie · 6 May 2021

★★★★★ 5/5

Google

This is the second time I am renting a house through Bairstov Eve and I highly recommend it. Very nice agents, helpful and very reliable. They probably have more houses for rent than other agencies, so there is plenty to choose from. I highly recommend it. My agent is Mars Amelia from Sutton in Ashfield - thank you very much.

Katarzyna · 28 February 2024

★★★★★ 1/5

Trustpilot

Underhanded business practices and unbelievably poor customer service.

As a Landlord I signed up to Bairstoweve's "Full Management Service", their most expensive option. Thinking that it would obviously cover all the costs of managing the property for me. It did not.

Joe · 6 March 2026

★★★★★ 5/5

Google

Lisa and Laura - what a superb team. If it wasn't for Lisa and Laura replying to my constant emails by return I think my wife and I would have slowly lost the plot. Note to conveyancers: please take a tiny leaf from Lisa and Laura's book :)

Justin · 25 September 2024

★★★★★ 5/5

Google

I would 100% recommend the sutton in ashfield branch to any landlord or prospective tenants. Jennifer and the rest of the team are always friendly, helpful and professional in every aspect. They work hard to ensure the letting side runs smoothly and efficiently. Big thumbs up to them all, you do a great job. 👍

Heather · 28 May 2024

★★★★★ 5/5

Google

Would highly recommend Bairstow Eves Sutton-in-Ashfield, being a first time landlord I didn’t have a clue what I was doing but the team made it so easy for me. Special Thankyou to Alix & Sian who were fantastic throughout helping me with any queries I had & have found me a lovely tenant.

Natalie · 27 June 2024

★★★★★ 5/5

Trustpilot

Great service from Kevin at Norbury branch

Kevin Velaj worked so hard for us with great advice, honest valuation and excellent communication.

A · 16 July 2026

★★★★★ 5/5

Google

Excellent service from Laura through a long and protracted legal process. (Not Bairstow issues) She updated us regularly and was always happy to help and try to find out information for us. Excellent communication, friendly and did all she could. Thank you

Lyndyloo · 17 December 2024

★★★★★ 5/5

Google

I must say it's been an absolute pleasure dealing with Bairstow Eves in finding myself a new property! Alix particularly and the other staff members I've spoken to/met have been amazing and couldn't have been more helpful and informative! In what can sometimes be a stressful situation I can honestly say I've enjoyed the whole experience😃

Anthony · 28 April 2024

★★★★★ 1/5

Trustpilot

Non existent communications or professionalism.

We initially contacted this estate agency through Rightmove for a property valuation, and they were quick to respond, which led us to book an appointment. After the call, we received several follow-up messages confirming the scheduled time, including one on the day of the appointment. Unfortunately, no one showed up.I called the Romford branch directly, but only reached an answering machine. I left my details, expecting a call back, but that never happened. I even followed up with an email and checked my junk mail just in case, but received no response.This experience was highly disappointing. The lack of communication and professionalism was frustrating, and I found them to be very unreliable. I would advise others to avoid this agency.

Mr · 6 September 2024

★★★★★ 5/5

Google

Recently started renting our first home, really can't thank Alix enough for how straight forward and easy she has made it for us. Amazing. Thanks so much!PositiveResponsiveness, Professionalism

Aimee · 26 October 2022

★★★★★ 5/5

Trustpilot

Ms Sophie Buckthorpe

Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie

Swapna · 8 June 2024

★★★★★ 5/5

Google

From the first contact to getting our first tenants in - the whole of the team have been brilliant. Communication is excellent along with their knowledge and professionalism. It’s made what could have been a tricky task much more simple and efficient.

Stephanie · 3 December 2024

★★★★★ 5/5

Google

Thank you so very much for the fabulous service provided in the sale of my mum's property. Laura especially was so helpful and attentive along with the rest of the team. They answered all my questions and concerns effectively, quickly and informatively. I would highly recommend.

Suzanne · 25 September 2024

★★★★★ 1/5

Trustpilot

Corrupt Liars

Trying to buy a house. Lied continuously for a week that the seller hadn't got back to them, when I spoke to the seller, he told me they'd arranged new viewings. They never get back to you and seem very disorganised.They also try to sell you their own mortgage advisor and tell you that using them will give you an advantage.There is a reason their nickname is B*****d Thieves.

Anon · 1 May 2021

★★★★★ 1/5

Trustpilot

put the phone down on me after hearing…

put the phone down on me after hearing my name. I assume its not the ideal name for a Tennant. unprofessional group of people, I'd rather be homeless

Muhammad · 24 March 2026

★★★★★ 5/5

Trustpilot

Great service

My agent Eilish is really great. I can’t thank her enough for all her help. She is quick and responds to my emails. Im very grateful for her.

Ayeisha · 9 October 2024

★★★★★ 5/5

Google

I’ve dealt with Bairstow Eves at Sutton in Ashfield both with a relatives tenancy for the last 3 years, and now, my own. I’ve found the service excellent, nothing is too much trouble. Repairs and queries are dealt with efficiently and quickly. Having dealt with other agencies in the area, I can confidently say I haven’t found any others that can compare.

Julie · 26 October 2023

★★★★★ 5/5

Trustpilot

Professional, Efficient & Friendly staff (Rainham Branch)

Professional, efficient and friendly service. All the staff at the Rainham Branch of Bairstow Eves have been outstanding and a pleasure to deal with.I originally used a lesser known estate agents, who did have cheaper fees, but I received a very poor service and consequently with no sale of my property. You really do get what you pay for.Being very apprehensive with estate agents in general, I decided to give Rainham (Essex) Bairstow Eves branch a try.They were absolutely brilliant and I cannot fault any of their staff.Thank you, Chris and your first class team.

Paul · 1 August 2024

★★★★★ 5/5

Google

We get excellent service from this office. They manage a few properties for us. Since the first contact I was impressed. Always keen to help and advise. Special thanks to Amelia for her recent help. I’d also like to mention Sian who is also excellent.

Chris · 26 October 2023